Chair’s opening remarks

Making the Lemonade claims model a mainstream reality

• Leveraging data analytics and automation to deliver a superior claims experience for all
• Managing spend: how to ensure ROI on your investments
• How can the claims journey be used to drive loyalty?
• Turning fraud detection on its head: using new technologies to find genuine claimants

Spotlight on fraud 

How to save £64.75m: lessons from Allianz’s counter fraud success

In 2018, Allianz had another record year for counter fraud success, despite fraud levels increasing across the board. This case study will give delegates the chance to explore the strategies adopted by Allianz’s fraud team, particularly at the point of claim, from its investment in digital solutions to the rigorous training of its highly skilled workforce.

Case study | Warta

Test and learn: running an I pilot to improve claims efficiency

Warta has recently begun tests using artificial intelligence to detect damage in cars. In this case study, delegates will get the chance to hear the step-by-step process adopted by Warta to improve the efficiency of its claims handling; from launching a competition to find the right technology partner, to integrating new technology into current claims processes and ultimately developing a rigorous pilot scheme that can be rolled out across the board. Find out the key lessons that have been learnt and what’s next for this claims transformation journey.

Digital transformation in insurance: the impact of next-generation data across the policy life cycle

Panel discussion

Digital transformation of the end-to-end claims process

• From multichannel FNOL to digital claims status tracking: is enough being done to deliver for the customer at each point of the claims journey?
• Where can the biggest gains in claims efficiency be leveraged across both personal and commercial lines?
• What are the key ingredients for successful claims automation?
• Finding the right tech balance: how can insurers effectively integrate new technologies with the right level of human interaction?
• What challenges do insurers face when implementing a new tech strategy?
• How do these challenges differ between personal and commercial lines?
• How can these obstacles best be tackled?

Chair’s opening remarks

How By Miles is rebuilding car insurance

In this session, delegates will get to hear from one the UK’s most exciting and disruptive start-ups, By Miles. By Miles is the fastest growing provider of annual car insurance in the UK and has the highest Trustpilot rating of any annual car insurance provider. Hear about the steps that have led to By Miles’ success, the challenges it faced and the lessons learnt along the way.

Interview

The ins and outs of insurer-insurtech partnerships

• Defining the common goal: the importance of aligning interests from the very beginning
• Defining individual remits: knowing who does what
• How can you bring together the insurer vs. insurtech timelines?
• Keeping innovation alive: when must incumbents hold back?
• How can you build trust between organisations?
• Communication is key: advice for open and meaningful interactions
• How do you avoid a breakdown in communication?
• Key lessons: what’s the best advice you can give to start-ups and incumbents hoping to partner successfully?

Q&A

Ask the investors

In this session, delegates will have the chance to ask our expert panel of investors their burning questions. This is your chance to find out more about popular trends in the industry, the future of investment and funding, what advice they would give to start-ups and more!

Eos Venture Partners is a Strategic Venture Capital Fund focused on insurance. Eos invests in early and growth stage insurance technology businesses whilst working closely with our Limited Partners to accelerate their innovation strategy.

Established in 1997, Idinvest Partners is a leading pan-European Private Equity firm. With €8bn under management, the firm successfully supports the growth of companies by financing them through its several complementary areas of business expertise: Venture & Growth Capital, Private Debt and Private Funds Group.

Munich Re Ventures is the strategic venture capital arm of Munich Re. Since 2015 it has worked closely with Munich Re’s businesses across the globe to fund and partner with the best companies for creating the future of risk transfer. Munich Re Ventures is a stage-agnostic investor but its preference is Series A and B. Munich Re Ventures likes to lead and co-invest with strong syndicates without geographical limitations.

Chair’s opening remarks

The secrets to cyber sales success

• Determining the key drivers for cyber insurance sales for SMEs
• Exploring the Cyber Sales Performance Index: success stories so far
• What is the crucial criteria for sales success?

The growth of personal cyber insurance

• Mapping out the market: what’s the current demand for personal cyber insurance and what’s the growth potential?
• Boosting demand: what’s likely to be most affective?
• From identity theft to fraud: defining threats to the individual
• Creating the right cover: how can risk be accurately assessed?
• Making cyber insurance a profitable line of business: what are the crucial considerations?

Deep dive

The intricacies of underwriting complex cyber risk

Experts predict the commercial cyber insurance market will be worth $8bn-$9bn by 2020, but there are extreme uncertainties and a range of challenges that face insurers in the midst of this massive growth potential. In this session, delegates will have the chance to explore in depth the complexities of underwriting commercial cyber insurance policies. From cyber modelling to underwriting best practice, this session will equip you with the latest insights and tools needed succeed in the face of the ever-evolving cyber threat

Panel discussion + Q&A

Delving into the cyber landscape of tomorrow

• How can insures win in tomorrow’s cyber insurance market?
• The problem of flawed products: is this a major issue in the industry right now?
• Getting broker buy-in and understanding: strategies for success
• What does best practice look like and how can common pitfalls be avoided?
• Delivering a robust incident response: a recipe for success
• Anticipating rapid change: what strategies can be adopted to help insures stay one step ahead?
• Getting clients on-board: how can underinsurance be tackled?

Case study | Covéa

Unlocking the potential IoT and new technologies

In this case study, delegates will get the chance to hear first-hand how Covéa is adopting new technologies, including AI and IoT. Find out about the projects Covéa is running and dig a little deeper to see how technology innovation is influencing the pet insurance market.

The next phase of IoT in commercial lines

• From fleet telematics to the industrial internet of things: how can commercial insurers make the most of M2M communication?
• Benefiting all parties: where does the real value for clients lie?
• Real-time risk management: when will this become a reality?
• Implementing a resilient technology strategy: facing cyber threats head-on

Exploring driver distraction: how to make driver safety central to your value proposition

• What do customers want from connected insurance? Taking a look at Europe Survey results
• Exploring a real-world case study: how to introduce distraction as a product and to attract new drivers
• Improving risk and claims handling through connected mobile insurance: lessons for success

Ask the experts

Incorporating IoT into existing IT architecture

In this session delegates will have the chance to ask our panel of experts their burning questions around IoT and how to integrate IoT technologies and data into existing architectures.

• Marrying internal and external data sources: what steps must be taken for insurers to make the most of data from IoT devices?
• What are the common pitfalls and how can these be avoided?
• Legacy limitations: confronting internal architectural obstacles
• Beyond the architecture: what steps must be taken to ensure legacy thinking doesn’t act as a blocker?

Chair’s opening remarks 

Pitch | Twingz

Twingz detects potential fire and water damage before it occurs. Rather than alerting customers in case of emergency (i.e when it’s too late), Twingz damage prevention services notifies the customer before disaster strikes. Twingz also provides its customers with a fully transparent picture of their energy consumption and monitors individual appliances, which is all based on only one sensor – the electricity meter. This can also help notify the customer when maintenance is needed.

Pitch | Vigo

Vigo offers new-generation, service-based telematics for motorcycle insurance. By focusing on the end user, providing them with a service they need and a solution they demand, Vigo (in partnership with insurance companies) has an amazing entry point for successful application of all telematic benefits, such as PHYD, PAYD, fraud prevention, cost reduction, advanced analytics, automatic claim procession etc. For the customer, Vigo is the most cost-efficient anti-theft insurance, and includes all other essential functions, such as SOS call, theft prevention and tracking, driving analytics and much more.

Pitch | Buyapowa

Buyapowa is the leading Refer-a-Friend (‘Member-get-Member’) platform for regulated industries. Buyapowa already powers referral marketing for LV=, The AA, Ageas,  Travelex, first direct, Envision Financial, Coast Capital Savings, BT, EE, O2, Vodafone, Sprint, Expedia, Carrefour etc.

Pitch | Tenjin

Tenjin is a technology automation company. Its software liberates businesses from mundane, error prone and time-consuming tasks, allowing them to reduce costs, gain efficiencies and innovate faster. The all in one platform leverages the latest in artificial intelligence to convert documents into data, mirror human decision making and replicate other tasks usually done by a human. Designed specifically for insurers, the platform allows businesses to automate everything from accounts receivable, underwriting, lead generation to policy life cycle management and more.

Pitch | Tillit

Oslo-based insurtech, Tillit, provides a radically better insurance experience for the customer, making it easier for people to insure and protect their most important things, and have them repaired if they break. Tillit is Norway’s first app-based insurance experience.

Pitch | Panzly

Panzly insures customers’ flights for delays or cancellations via automatic and immediate payouts. The Ukrainian start-up is entirely devoted to creating unique, smart and innovative flight insurance along with high-quality support services.

Using AI to extract alternative data: how a Google Street View image can predict car accidents

Artificial intelligence and data collection at scale open up limitless opportunities to tap into streams of data previously ignored by practitioners. In this presentation, delegates will have the chance to explore a new study from researchers at Stanford University and the University of Warsaw, which shows that a Google Street View image of a house can predict car accident risk of its resident, independently from classically used variables such as age and zip code. Find out how modern computer vision techniques, such as deep learning, applied to publicly available data from Google Satellite and Street View may dramatically improve risk models and take current insurance pricing methods to the next level.

Using AI to generate auto damage estimates and improve the claims process

• Where are the current inefficiencies in the auto insurance claims process?
• Taking a step in the right direction: what must insurers do to speed up the process?
• Connecting the whole supply chain: strategies for success
• Capitalising on AI to generate end-to-end auto damage estimates: a how-to guide

Panel discussion

From conceptualisation to implementation: practical applications of AI in insurance

• What key lessons can be learnt from current automation journeys in insurance so far?
• Leveraging the next wave of AI and machine learning: how can initial projects be rolled out at scale?
• What are the greatest barriers to wide-scale implementation of AI?
• Practical lessons for integrating machine learning AI with other technologies
• Whole of company buy-in: how can this be achieved?
• In what ways do organisational structures need to be adapted to make way for greater AI integration?
• What’s next for AI and automation in insurance?

Pitch | Nexus Mutual

Nexus Mutual uses smart contracts on the Ethereum public blockchain linked with a specialised legal entity in the UK to offer a decentralised alternative to the regular insurance industry.

Pitch | QnityRe

Through its marketplace, QntityRe allows anyone to build, share, and secure insurance together. Qnity helps SMEs and individuals build and share their own insurance solutions as reciprocal insurance cliques (we call them Qliks), where members agree to share risk with peers.

Pitch | Pikl

UK start-up, Pikl, has designed a company from the ground up to meet the needs of the sharing economy quickly and easily through providing specialist host insurance for Airbnb, JustPark and more.

Pitch | InsurAds

InsurAds is a Portuguese start-up founded in 2017 is the world’s first insurance company for digital advertising. It is leading the way on the Time & Attention Monetization field and Ad Exposure Control on the Digital Advertisement Ecosystem.

Pitch | msg global solutions

msg global solutions is a systems integrator, software development partner and managed services provider focused on SAP solutions for accounting, finance, regulatory reporting, performance management, customer experience, and IoT. msg’s expert teams help clients achieve operational efficiency and improve decision-making capabilities.