Europe’s leading general insurance conference

13 – 14 November 2019 | QEII Centre, London

ATTENDEES

800+

COMPANIES

300+

SPEAKERS

120+

INSURERS

90+

INSURTECH PITCHES

25+

Where incumbent and insurtech worlds collide

The very best from across the global insurance industry comes together for two jam-packed days to discover new ideas, formulate robust strategies and build partnerships.

2019 Speakers

Tulsi Naidu, Zurich | Insurance Innovators Speaker

Tulsi Naidu

Chief Executive Officer, UK, Zurich

Mark Dennis, Munich Re Digital Partners

Mark Dennis

Global Chief Operating Officer and European Chief Executive Officer, Munich Re

Philippe Vayssac, Groupama

Philippe Vayssac

Chief Innovation Officer, Groupama

Beth Maerz, Travelers

Beth Maerz

SVP Customer Experience and Innovation, Travelers

Louise O'Shea - speaking at Insurance Innovators Motor 2018

Louise O’Shea

Chief Executive Officer, Confused.com

Yanna Winter, Generali

Yanna Winter

Head of IT, Chief Information Officer, Generali

Steven Woodford, BGL

Steven Woodford

Chief Technology Officer, BGL Group

Sian Fisher

Sian Fisher

Chief Executive Officer, Chartered Insurance Institute (CII)

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Partner with us

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

Thought-leadership sessions

A range of keynote presentations, panel positions and opportunities to lead workshops

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1-2-1 meetings

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Filmed webinars

Join a panel of industry experts to debate a topic of your choosing

“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.”

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Agenda

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Day One Wednesday, 13 November 2019

Day Two Thursday, 14 November 2019

Welcome address and chair's opening remarks | 09.00 - 09.15

Session 1

The insurance evolution or revolution? | 09.15 - 10.55

Keynote address

Insurance in 2020: prediction and priorities for the year ahead


Keynote address

Facing the ‘Amazon-moment’ head on: insurance in the age of the insurtech revolution


Leaders’ forum

Navigating the changing insurance landscape

  • What is the boardroom most concerned with heading into 2020?
  • Should innovation be the top priority?
  • Unpacking the current insurtech landscape: where does the industry stand now?
  • Answering the calls for simplicity and convenience: where are the biggest changes being made?
  • Tech and innovation in commercial lines: what advancements have been made over the past year?
  • Where is insurance still falling short? What can be done to catch up with other industries?
  • What does the recent trend in M&As say about the future shape of the market?
  • Ecosystems: fad or future?

Session 2

Coral Stage | Jade Stage | Insurtech Zone | Breakout Room | 11.25 - 13.05

Coral Stage | New frontiers in insurance distribution
Jade Stage | The tech revolution in claims
Insurtech Zone | The secrets of start-up success
Breakout Room | Cyber insurance in focus
Keynote address

Distribution simplified: exploring embedded insurance


Case study | Konsileo

Beyond traditional brokerage: value-added distribution in commercial insurance

In a world where risk is becoming increasingly complex, the onus is on brokers to up their game and become expert risk advisors. This case study will show delegates how Konsileo has met the demands of businesses through combining expert risk advisors with its data-enabled insurance broking platform. Explore how broking is now more than simply selling and the ways in which brokers can really add value to clients.


Case study | Bean

Managing your personal finances made easy: from smart notifications to quick switching

With the Bean app, customers can easily find, track and manage their bills and subscriptions. Bean can also find its customers cheaper deals and help them to switch in order to save money. Automatic and quick switching is increasingly popular in the utilities industry, but how might this business model be applied to insurance? What are the possible implications? Hear from the CEO and founder of Bean; find out more about what the company is doing and what the future holds for this exciting venture.


Panel discussion and digital brainstorm

Delivering ‘extreme convenience’ through alternative distribution models

  • Convenience is key: which new distribution models are most likely to take off with the customer?
  • From banking market places to brokers: which distribution channels make the most commercial sense?
  • To what extent will automatic switching revolutionise insurance as we currently know it?
  • Value-added distribution: how can insurers and brokers take on the challenge?
  • The challenge of embedding: is regulation likely to prevent embedded insurance taking off?
  • Owning the customer relationship: will this begin to lessen in importance over the next 5 years?
  • How will new distribution models affect fraud levels?

Making the Lemonade claims model a mainstream reality

  • Leveraging data analytics and automation to deliver a superior claims experience for all
  • Managing spend: how to ensure ROI on your investments
  • How can the claims journey be used to drive loyalty?
  • Turning fraud detection on its head: using new technologies to find genuine claimants

Spotlight on fraud 

How to save £64.75m: lessons from Allianz’s counter fraud success

In 2018, Allianz had another record year for counter fraud success, despite fraud levels increasing across the board. This case study will give delegates the chance to explore the strategies adopted by Allianz’s fraud team, particularly at the point of claim, from its investment in digital solutions to the rigorous training of its highly skilled workforce.


Case study | Warta

Test and learn: running an I pilot to improve claims efficiency

Warta has recently begun tests using artificial intelligence to detect damage in cars. In this case study, delegates will get the chance to hear the step-by-step process adopted by Warta to improve the efficiency of its claims handling; from launching a competition to find the right technology partner, to integrating new technology into current claims processes and ultimately developing a rigorous pilot scheme that can be rolled out across the board. Find out the key lessons that have been learnt and what’s next for this claims transformation journey.


Panel discussion

Digital transformation of the end-to-end claims process

  • From multichannel FNOL to digital claims status tracking: is enough being done to deliver for the customer at each point of the claims journey?
  • Where can the biggest gains in claims efficiency be leveraged across both personal and commercial lines?
  • What are the key ingredients for successful claims automation?
  • Finding the right tech balance: how can insurers effectively integrate new technologies with the right level of human interaction?
  • What challenges do insurers face when implementing a new tech strategy?
  • How do these challenges differ between personal and commercial lines?
  • How can these obstacles best be tackled?

Out of industry case study

Lessons in achieving scale

The key to success for any start-up is scaling up. Building internal capabilities, securing funding, developing a team and growing your customer base are all crucial, but how can this be achieved?


Interview

The ins and outs of insurer-insurtech partnerships

  • Defining the common goal: the importance of aligning interests from the very beginning
  • Defining individual remits: knowing who does what
  • How can you bring together the insurer vs. insurtech timelines?
  • Keeping innovation alive: when must incumbents hold back?
  • How can you build trust between organisations?
  • Communication is key: advice for open and meaningful interactions
  • How do you avoid a breakdown in communication?
  • Key lessons: what’s the best advice you can give to start-ups and incumbents hoping to partner successfully?

Q&A

Ask the investors

In this session, delegates will have the chance to ask our expert panel of investors their burning questions. This is your chance to find out more about popular trends in the industry, the future of investment and funding, what advice they would give to start-ups and more!


Understanding the growing threats of cyber

  • From Red October to WannaCry: how has the cyber threat evolved over the past 5 years?
  • What lessons can be learned from previous cyber attacks?
  • The rise of deep attacks: the threat of leveraging AI and other technologies
  • What role will regulation play in helping to curb the cyber threat?

The growth of personal cyber insurance

  • Mapping out the market: what’s the current demand for personal cyber insurance and what’s the growth potential?
  • Boosting demand: what’s likely to be most affective?
  • From identity theft to fraud: defining threats to the individual
  • Creating the right cover: how can risk be accurately assessed?
  • Making cyber insurance a profitable line of business: what are the crucial considerations?

Deep dive

The intricacies of underwriting complex cyber risk

Experts predict the commercial cyber insurance market will be worth $8bn-$9bn by 2020, but there are extreme uncertainties and a range of challenges that face insurers in the midst of this massive growth potential. In this session, delegates will have the chance to explore in depth the complexities of underwriting commercial cyber insurance policies. From cyber modelling to underwriting best practice, this session will equip you with the latest insights and tools needed succeed in the face of the ever-evolving cyber threat


Panel discussion + Q&A

Delving into the cyber landscape of tomorrow

  • How can insures win in tomorrow’s cyber insurance market?
  • The problem of flawed products: is this a major issue in the industry right now?
  • Getting broker buy-in and understanding: strategies for success
  • What does best practice look like and how can common pitfalls be avoided?
  • Delivering a robust incident response: a recipe for success
  • Anticipating rapid change: what strategies can be adopted to help insures stay one step ahead?
  • Getting clients on-board: how can underinsurance be tackled?

Session 3

Coral Stage | Jade Stage | 14.20 - 16.00

Coral Stage | From platforms to ecosystems: opening up the world of insurance
Jade Stage | Insurance in the age of IoT
Case study

Discovering new territories beyond insurance: exploring an ecosystem strategy

Is era of ‘open insurance’ upon us?

  • From ‘open insurance’ to platforms: exploring the opportunities available to insurers
  • How can insurers capitalise on a post-PSD2 world?
  • What’s the benefit of using APIs to integrate on to other platforms?
  • What must insurers do to ready themselves in the era of ‘open insurance’?

Panel discussion

Sectors without borders: the role of insurers in an ecosystem-led future

  • Becoming a platform versus integrating with a platform: which option suits insurers best?
  • ‘Insurance as a platform’: is this beyond the realms of possibility?
  • What’s the business the case for integrating on to another platform?
  • How will platforms affect the customer relationship?
  • What lessons can be learnt from the banking industry?
  • Beyond the platform model: are ecosystems the future?
  • How must insurers prepare for the platform economy?
  • From Asia to Europe: can the success of Ping An be replicated in other markets?

Case study

Unlocking the potential of interactive policies

The next phase of IoT in commercial lines

  • From fleet telematics to the industrial internet of things: how can commercial insurers make the most of M2M communication?
  • Benefiting all parties: where does the real value for clients lie?
  • Real-time risk management: when will this become a reality?
  • Implementing a resilient technology strategy: facing cyber threats head-on

Ask the experts

Incorporating IoT into existing IT architecture

In this session delegates will have the chance to ask our panel of experts their burning questions around IoT and how to integrate IoT technologies and data into existing architectures.

  • Marrying internal and external data sources: what steps must be taken for insurers to make the most of data from IoT devices?
  • What are the common pitfalls and how can these be avoided?
  • Legacy limitations: confronting internal architectural obstacles
  • Beyond the architecture: what steps must be taken to ensure legacy thinking doesn’t act as a blocker?

Session 4

Coral Stage | Jade Stage | Breakout Room | 16.30 - 17.35

Coral Stage | Simplicity and convenience: a call for new business models
Jade Stage | The crystallisation of AI
Breakout Room | Exclusive CIO Roundtable
Case study | Simply Business

The demand for digital: transforming products and services in SME and mid-market insurance

In this case study, delegates will have the opportunity to explore the ways in which Simply Business is making life easier and simpler for its customers. From its digital-first strategy, to its recent ‘Love Insurance Savings’ initiative, Simply Business has proven itself to be ahead of the curve in the SME and mid-market world. Find out more about the inner workings of Simply Business and how it has innovated to meet the ever-evolving demands of its customers.


Case study | Allianz Future

Overhauling insurance for new markets

In this case study, delegates will get the chance to delve into the new business set up by Allianz – Allianz Future. Allianz Future is a new growth engine for Allianz to penetrate new business sectors, new segments and new regions with brand new insurance solutions and new distribution models. Take this opportunity to hear how insurance needs to change for new markets, what future value chains will look like and how insurers should engage with under-served demographics.


Out of industry case study

Building an architecture for AI technology


Panel discussion

From conceptualisation to implementation: practical applications of AI in insurance

  • What key lessons can be learnt from current automation journeys in insurance so far?
  • Leveraging the next wave of AI and machine learning: how can initial projects be rolled out at scale?
  • What are the greatest barriers to wide-scale implementation of AI?
  • Practical lessons for integrating machine learning AI with other technologies
  • Whole of company buy-in: how can this be achieved?
  • In what ways do organisational structures need to be adapted to make way for greater AI integration?
  • What’s next for AI and automation in insurance?

Building a robust business: the CIO perspective

New technologies combined with ever-increasing customer expectations require insurers to radically change the way their businesses operate. High customer demands require fast-paced delivery, whilst economic pressures are burdensome for many. This roundtable is a chance for CIOs to come together and discuss the latest challenges and opportunities they face as community. Learn from your peers on topics such as ROI and keeping costs low, as well as integrating technologies and the secret to success around prioritisation.


Session 5

A deep dive into diversity | 17.40 - 18.05

Interview

Recognising the critical importance of diversity and inclusion

  • From negative public perceptions to stunted growth: how does a lack of diversity negatively impact businesses?
  • How long is it going to be until customers choose their insurer based on their values and ethical priorities?
  • What are the business benefits of reflecting your market?
  • Taking your diversity and inclusion strategy to the next level: what can insurers do?
  • Beyond value flaunting: how can insurers make changes that are more than skin deep?
  • How can change be implemented without upsetting the applecart? Is this a concern or part and parcel of change?
  • Attracting a diversity of talent: what initiatives are likely to yield the most benefits?

Chair's closing remarks followed by drinks reception

Chair's opening remarks

Session 6

Beyond the hype – what’s next for innovation? | 09.05 - 10.35

Keynote address

Innovation strategies across the pond: a look at the US insurance market


Keynote address

Building a tech hub to drive innovation: key learnings from BGL


Leaders’ forum

Making a business case for innovation: beyond the smoke and mirrors

  • Innovation within large incumbents: are labs the answer?
  • What other strategies can insurers adopt to further innovation efforts?
  • Board appetite to innovate: is the innovation imperative becoming more accepted?
  • Keeping the customer at the heart of innovation: what does this look like in reality?
  • Integrating new innovations with old business models: how can this be achieved?
  • How can speed to market be improved within incumbent insurers?
  • Prioritising profits: to what extent is this a driver of innovation? How best can insurers deliver ROI?
  • What barriers hinder innovation efforts in the SME market? How does this differ from personal lines?
  • Setting out priorities: what comes next on the innovation journey?

Session 7

Coral Stage | Jade Stage | Breakout Room | 11.05 - 12.50

Coral Stage | Building your tribe
Jade Stage | Next-gen digital transformation strategies
Breakout Room | Exploring the role of voice technology
Case study

Becoming the USA’s most trusted and truly customer-driven insurer

 


Out of industry

Beyond value flaunting: the power of making a real difference


Interview

Why do people buy into brands?

  • What captures the imagination of today’s customers?
  • Does community really matter to customers?
  • What’s the psychology behind brand loyalty?
  • The practicalities of creating your tribe: what does this look like for insurers?
  • Fostering mass appeal across generations and demographics: is it possible to create a coherent brand for the many?
  • Will we see the emergence of more niche brands in insurance?
  • Will brand appeal increase in importance for insurers over the coming years?
  • Examples of social good: will the charitable giving trend among insurtechs take off more widely?

Case study

A business case for Open Source innovation


Case study

Creating the agile insurer


Panel discussion

Building the insurer of tomorrow

  • How can the Allianz Open Source example be applied more widely in the industry? Is it likely to take off?
  • Furthering agility through the cloud: what steps must be taken for insurers to fully adopt this technology?
  • Where will the biggest impacts be felt?
  • To what extent are large insurers in a position to incorporate new solutions and technologies given current infrastructure limitations?
  • How can these challenges be overcome?
  • How can relevant stakeholders be effectively engaged and brought onside?
  • Technology plus culture: how to achieve the ultimate transformation success story

Out of industry 1

Creating the perfect environment for voice innovation and experimentation


Out of industry 2

Lessons learnt after a year of voice experimentation


Fireside chat + Q&A

Uncovering the value in voice: defining a use case in insurance

• Where is voice technology likely to have the greatest impact in insurance?
• Is there a convincing use case or is it just a pipedream?
• What do customers really want from voice technology?
• In what ways will customers’ relationship with technology be revolutionised?
• How can businesses thrive when adapting to the voice-driven world?
• How can voice be used to compliment other existing channels?


Session 8

Coral Stage | Jade Stage | 14.05 - 15.35

Coral Stage | Next-stage customer-centricity: an ever-evolving journey
Jade Stage | Analytics in focus

Delivering a seamless experience in commercial lines

  • How are client expectations changing?
  • Serving clients across multiple channels: strategies for success
  • The importance of tailored and personal interactions: where can real gains be made?
  • How can operational challenges be overcome?

Case study

Subscription-style insurance: a revolution in retention and loyalty


Panel discussion

Achieving the dream: creating a holistic end-to-end insurance experience 

  • Killing the collective: how can personalisation be embedded at every level?
  • The commercial supply chain: how can insurers, MGAs and brokers better work together for the benefit of the client?
  • Where can new technologies have the greatest impact?
  • Next-gen contact: how can chatbots bring more value to customers?
  • Breaking down siloes: how can internal factions be broken down?
  • Where can real gains in the customer journey be made?

Unlocking the potential of emerging data sources

  • Getting to grips with unstructured data sources: voice, audio and beyond
  • What insights can be accessed through new data sources that weren’t available to insurers before?
  • Ensuring data excellence: dealing with an onslaught of new information
  • Future possibilities of new data sources: where next?

Out of Industry case study

Analytics in action


Panel discussion

Defining your data analytics strategy

  • What steps must insurers take to ensure that data and analytics strategies deliver actionable insights?
  • Using real-time data for real-time impact: where in the value chain can gains be made in terms of speed and efficiency?
  • Overcoming systematic challenges: what further technological advances are set to ease data silo problems?
  • How can data strategy be future-proofed to handle an ever-evolving technological landscape?
  • A look to the future: how far away is advanced sentiment analysis?
  • To what extent will this transform the insurance business?

Session 9

Preparing for a new insurance paradigm | 15.40 - 16.10

Leaders’ forum

Collaboration and partnerships: building the insurance market of the future

  • The culture clash and beyond: what challenges are being faced in today’s diverse insurance market?
  • A post-competitive world: is there likely to be a shift in mentality away from head-on competition?
  • Is collaboration the crucial ingredient for future success in the insurance industry?
  • What does collaborative success look like?
  • What steps must be taken by insurers and insurtechs if the industry is to become more open?
  • What lessons can be drawn from current collaboration or partnership examples?
  • Who will be the winners of tomorrow?

Chair's closing remarks

Who attends

ATTENDEES

%

C-SUITE/DIRECTOR LEVEL

INSURANCE COMPANIES

"This is the big one where anybody who is anyone gets together once a year."

Konsileo

"Excellent conference with a good diversity of people and points of views: just what is required for the future of insurance!"

Wilov

"Big and classy – Insurance Innovators know how to produce an event. A great two days."

now4cover

"An excellent two days where you can meet industry leaders, hear insightful content, and take time to think about the challenges and opportunities that insurance will bring in the future."

RSA
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INSURTECH RATE APPLICATION

If your organisation is a start-up at seed-stage, has <$2 million in annual revenues, and has been in business < 3 years, you can apply for the InsurTech Rate of £350*.

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2 day conference pass, lunch & refreshments and a drinks reception

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Advisory Board

These are the people helping to shape the agenda and making our whole portfolio of events and reports more relevant and insightful than ever before. We host regular catch-ups and dinners with our Advisory Board to keep our finger on the pulse and to craft the most exciting content for you.

Steve-Treloar-LV-photo

Steve Treloar

Managing Director, General Insurance, LV=

Andy Watson. Ageas

Andy Watson

Chief Executive Officer, Ageas

Sarah Greasley

Sarah Greasley

Chief Technology Officer, Direct Line Group

Simon McGinn, Allianz

Simon McGinn

General Manager, Commercial and Personal, Allianz

Stephanie Smith, Allianz

Stephanie Smith

Chief Operating Officer, Allianz

Agnieszka Wronska Link4 Photo

Agnieszka Wrońska

Chief Executive Officer, LINK4

Steven Zuanella, RSA

Steven Zuanella

Group Chief Digital Officer, RSA

Rob Flynn, MORE TH>N

Rob Flynn

Home, Travel and Business Director, MORE TH>N

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Venue

QEII Centre

QEII Centre

Broad Sanctuary, Westminster, London SW1P 3EE

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