Insurance Innovators: Summer Festival

Insurance innovation unleashed

Insurance Innovators brought together the leading innovators from the largest established insurers and the most disruptive new entrants from across Europe.

 

‘Insurance Innovators clearly is one of the leading

and most advanced events for our industry in Europe’

 

Chief Claims Officer, Allianz

2022 Speakers

Dr David Stachon

Dr David Stachon

Chief Operating Officer, wefox

Inji Charkani, AXA Partners

Inji Charkani

Chief Innovation Officer, AXA Partners

Steven Mendel

Steven Mendel

Co-Founder & Chief Executive Officer, ManyPets

Alexander Bocklemann, Baloise

Dr Alexander Bockelmann

Group Chief Technology Officer, Baloise Group

Danilo Raponi

Danilo Raponi

Group Head of Innovation, Generali

Quentin Colmant

Chief Executive Officer & Co-Founder, Qover

Lucia Silva

Lucia Silva

Group Head of Sustainability & Social Responsibility, Generali

Corinne Southarewsky

Chief Claims Officer, APAC & Europe, AXA XL

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2022 Hot Topics

An open world

From partnerships to platforms, aggregators to ecosystems, insurers must be prepared for radical changes so we’re tracking the roadmap to open insurance. 

 

 

 

 

 

 

Next wave of technology

We’re spotlighting cutting-edge innovation and the emerging technologies transforming the business – from real-time analytics and gamification, to drones and digital twins. 

Charting a roadmap to sustainability

In the face of the climate crisis, how can the insurance industry support the transition to a greener world and embed sustainability at the heart of strategies?   

 

Interconnected ecosystems

Our panellists will explore a new era of insurance in the growing digital ecosystem, discussing everything from embedded insurance, to aggregators and partnerships.  

Fraud and claims

Experts share their thoughts on the possibilities of computer vision, biometrics and virtual assistants to shake up the claims experience and tackle fraud prevention.  

The future of insurtech

Keep up with the landscape’s latest trends and hear from emerging start-ups, VCs and the CEO of unicorn Bought By Many. Insurtechs are changing the game so come find out how! 

2022 Agenda

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Insurtech Evening
Monday, 20 June 2022 20 Jun

Day 1
Tuesday, 21 June 2022 21 Jun

Day 2
Wednesday, 22 June 2022 22 Jun

Insurtech Evening

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17.00

Arrival and refreshments 


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17.25

Chair’s opening remarks 


Manjit Rana

Founder
Ingenin

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17.30

Keynote Address 

Secrets of a unicorn: uncovering what it takes to join the $1-billion club  


Steven Mendel
Steven Mendel

Co-Founder & Chief Executive Officer
ManyPets

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17.45

In Conversation  

From VC to insurtech: understanding the market and the move


Yago Montenegro, Mundi Ventures
Yago Montenegro

Partner
Mundi Ventures

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18.00

Lightning Pitches  

This evening is dedicated to exploring the best and brightest start-ups in the European insurtech scene. Network with your peers over drinks and canapés and be inspired by the latest innovative start-ups pitching to you.  


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18.00

Lightning Pitch | DriveQuant  

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18.10

Lightning Pitch | Laka 

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18.20

Lightning Pitch | Mutumutu

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18.30

Panel discussion  

Behind the headlines: assessing insurtech trends and opportunities 

  • Beyond the flood of funding in 2020: what’s next for insurtech innovation? 
  • From claims to underwriting: how is insurtech tackling big industry pain points and what areas have grown as a result of disruption? 
  • How will insurtech partnerships and collaboration continue to change the face of financial services? 
  • Insurtech for all: how can start-ups cater to and attract audiences beyond digital-natives?  
  • Will more insurtechs expand propositions and move into other lines?  
  • Secrets of scaling: how do you scale successfully and where do you go next?  
  • Fresh talent: how insurtech harnesses creative, out-of-the-box thinking  

Robin Kiera, Digital Scouting | Insurance Innovators
Dr Robin Kiera

Founder & Chief Executive Officer
Digital Scouting

Dr Xenia-Isabel Poppe

Director Insurtech Munich & Head of Programs Insurtech
Plug and Play

Carl G. Bauer-Schlichtegroll
Carl G. Bauer-Schlichtegroll

Founding Partner
Eos Venture Partners

Stephen Brittain, Insurtech Gateway
Stephen Brittain

Co-founder
Insurtech Gateway

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19.00

Networking and Refreshments

Session 1

Session One: Reframing the role of the insurer in the digital age

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Chair


Tony Tarquini

Independent Consultant

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09.30

Keynote address

Cutting through the noise: succeeding in a digital world


Agnieszka Wronska Link4 Photo
Agnieszka Wronska

Chief Executive Officer
LINK4

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09.50

Keynote address

Shifting the insurance paradigm: from ‘repair & replace’ to ‘predict & prevent’


Dr David Stachon
Dr David Stachon

Chief Operating Officer
wefox

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10.20

Advisory presentation

The 7 forces pushing the German insurance market forward

In this session you will find out about the market trends and technical evolutions that will influence the insurance market this decade. Based on consumer surveys, recent product launches and insider’s strategic knowledge, David will uncover the latest in pricing, underwriting, customer management, digitalisation, FNOL and much more.


David Morse
David Morse

Chief Commercial Officer
Cambridge Mobile Telematics

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10.40

Panel discussion  

Innovation, ecosystems, partnerships: what does the new age of insurance look like? 

  • From customer demands to insurtech innovation: what are the key drivers for innovation in insurance today? 
  • From smart homes to self-driving cars: how will changes in society impact insurance? 
  • Growing digital ecosystems: how are they reshaping customer expectations and redefining industry boundaries? 
  • From collaboration to APIs: what do insurers need to compete in an increasingly interconnected digital playing field? 
  • Predict and prevent: what will a shift from risk mitigation to prevention mean for the future of insurance? 

Inji Charkani, AXA Partners
Inji Charkani

Chief Innovation Officer
AXA Partners

Dr David Stachon
Dr David Stachon

Chief Operating Officer
wefox

Quentin Colmant

Chief Executive Officer & Co-Founder
Qover

Raphaël Vullierme

Chief Executive Officer
Luko

Stephen Kennedy
Stephen Kennedy

Director of Solutions
eGain

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11.20

Refreshments

Session 2   |  2 × Streams

Session Two

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STREAM
Coral Stage: Engaging the customer of the future 1
Jade Stage: The data-driven insurer: overcoming challenges and grasping new opportunities 2

Coral Stage: Engaging the customer of the future

Chair


Tony Tarquini

Independent Consultant

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11.50

Interview | Laka   

Collective cover: a new era of customer engagement 


Tobias Taupitz
Tobias Taupitz

Chief Executive Officer and Founder
Laka

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12.10

Fireside chat  

Leveraging automation to win customer loyalty in the claims process 

  • How can automation best enhance convenience for claimants without losing the personal touch?  
  • To what extent does customer reaction to automation vary by demographic and nature of claim?  
  • Helping claims handlers to help customers: where can AI lend a hand?  
  • The evolution of chatbots into virtual assistants: addressing the STP challenge 
  • To what extent will developments in AI and analytics allow automation of more complex claims?  
  • Winning loyalty and trust through a fast and convenient claims process: what are the keys to success?  

Derek Cummins
Derek Cummins

Chief Executive Officer & Co-Founder
PetExpert

Corinne Southarewsky

Chief Claims Officer, APAC & Europe
AXA XL

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12.35

Panel discussion 

The digital customer journey in a world of choice and convenience 

  • Optimising AI: orchestrating an integrated customer journey that doesn’t frustrate  
  • Anywhere and anytime: making user journeys seamless in a world of choice and convenience  
  • Balancing digital with the human touch: when end-to-end digital journeys aren’t suitable 
  • How to design inclusive user journeys for all demographics 
  • Adding value through video: does putting a face to the name boost your brand? 
  • What other industries can insurers look to for inspiration?  
  • Truly understanding your customer’s needs: the potential of sentiment analysis 

Petar-Dobric
Petar Dobric

Chief Marketing and Customer Officer
Generali Deutschland

Dipu KV, Bajaj Allianz,
Dipu KV

President – Head of Operations, Communities and Customer Service
Bajaj Allianz

Désirée Mettraux
Désirée Mettraux

Chief Executive Officer
OCC

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Jade Stage: The data-driven insurer: overcoming challenges and grasping new opportunities

Chair


Christian Gnam
Christian Gnam

Managing Director
Insurtech Hub Munich

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11.50

Fireside chat 

IoT and connected insurance data: the next wave 

  • From health to home: what’s the next frontier for connected insurance? 
  • What lessons can be learned from the success of telematics in motor: how can these be applied to other lines? 
  • Satellites, drones and other real-time data sets: what new data points will insurers be able to collect? 
  • Assessing the journey towards more accurate, personalised and real-time products and services  
  • Dealing with a data explosion: how will connected devices impact processing?

Antton Pena
Antton Peña

Founder & CSO
Flock

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12.10

Panel discussion

Fast and frictionless: leveraging analytics for enhanced fraud prevention 

  • Fraudsters in a digital world: how should strategies evolve to combat them? 
  • Staying ahead of fraud: the power of real-time and predictive analytics for faster prevention 
  • Always on AI: leveraging the potential for constant data collection, analysis and monitoring  
  • Collaboration is key: how both cross-departmental and cross-industry data sharing can lead to better fraud prevention 
  • Voice, video and more: the potential of biometrics to transform fraud detection 

Fernando Leon de Santos
Fernando León de Santos

Head of Fraud, Spain
AXA

Matt Crabtree

Head of Financial Crime Strategy
LV=

Yannick Brethouwer

VP of Technology
FRISS

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12.45

Fireside Chat

Effective data management: a roadmap to success 

  • What does an effective data management strategy look like? 
  • Optimising existing data or collecting “more and new” data: which should insurers prioritise? 
  • Implementing AI and advanced analytics to facilitate better data management and process unstructured data   
  • Cloud management: evaluating best practices 
  • Embedding data at the heart of company culture: the key to success 

Raphaël Pousset-Bougère
Raphaël Pousset-Bougère

Chief Data Officer
Wakam

Alex Lutoshkina
Alexandra Lutoshkina

Head of Advanced Analytics Claims P&C
Allianz

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13.10

Lunch

Session 3   |  2 × Streams

Session Three

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STREAM
Coral Stage: Analytics in motion 1
Jade Stage: Building an insurer fit for the digital age 2

Coral Stage: Analytics in motion

Chair


Jessica Cheng
Jessica Cheng

Head of Partner Success
Plug and Play

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14.10

Fireside chat 

Hyper-personalisation: taking customer experience to the next stage 

  • From tailored products and pricing to customer communication: using analytics to create a hyper-personal relationship 
  • What new data sets might become available to take personalised experiences to the next level? 
  • Being there for the customer: leveraging cognitive technology to cater and respond to emotional needs  
  • What role will data ethics play in the future of personalised CX?  

Paola Scarabotto

Head of Customer Intelligence & Data Analysis
Groupama

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14.30

Panel Discussion

Supercharging underwriting with AI and advanced analytics  

  • Rewriting the rules: how AI and analytics are transforming underwriting processes 
  • Optimising advanced analytics: evaluating challenges and future opportunities  
  • Digital twins: how AI modelling for the unknown will revolutionise risk assessment   
  • Geospatial data and computer vision: what data sets will be most transformative? 
  • Data-driven underwriting: how far can personalisation of pricing go? 

Silvi Wompa Sinclair
Silvi Wompa Sinclair

Group Head of Portfolio Underwriting
Swiss Re

Pierre du Rostu
Pierre du Rostu

Global Head of Innovation and Business Architecture
AXA XL

Davide Burlon
Davide Burlon

Principal
Munich Re

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15.00

Fireside Chat

Transforming the digital claims experience with next-stage analytics    

  • A truly customer-centric and hyper-personalised claims process: unlocking the power of analytics  
  • Machine learning and computer vision: how are new technologies producing more accurate insights and transforming FNOL? 
  • Analysing customer behaviour and emotion: delivering the most targeted and convenient experience possible 
  • One size does not fit all: identifying the correct response for each individual 
  • Next best action: driving customer value through AI-driven insights 
  • Proactive interaction: turning analytics into customer advice 

Ralph Ruimy
Ralph Ruimy

Co-Founder & Chief Executive Officer
Acheel

Emre Kayaarma
Emre Kayaarma

Head of Analytics & Engineering
DXC Technology

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Jade Stage: Building an insurer fit for the digital age

Chair


Esther Prax
Esther Prax

Program Director
Insurtech Hub Munich

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14.10

Keynote address 

Building a digital enterprise to cater for the customer of tomorrow 


Russell Corbould-Warren, Collective Benefits | Insurance Innovators
Russell Corbould-Warren

Chief Underwriting Officer
Collective Benefits

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14.30

Panel discussion 

Building a truly digital-ready organisation 

  • Reacting at speed: how can insurers build the agile business of tomorrow? 
  • Being partner ready: how to set up systems for successful external integration  
  • Rehost, rebuild, replace: evaluating cloud migration strategies   
  • Low code/no-code developments: how significantly can these improve operational agility?  
  • Cultivating a digital culture: empowering and upskilling employees

Danilo Raponi
Danilo Raponi

Group Head of Innovation
Generali

Alexander Bocklemann, Baloise
Dr Alexander Bockelmann

Group Chief Technology Officer
Baloise Group

Boris Bajić
Boris Bajić

Chief Executive Officer
Adacta

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15.00

Peer-to-peer discussions 

Success in the digital age 


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15.25

Refreshments

Session 4

Session Four: Insurance in the face of the climate crisis

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Chair


Jessica Cheng
Jessica Cheng

Head of Partner Success
Plug and Play

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16.00

Keynote address

Committing to change: insurance and climate action  


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16.15

Panel discussion 

A roadmap to the greener insurer  

  • Climate leaders: why the insurance industry needs to support the transition to a greener economy  
  • Transforming the supply chain: how to integrate sustainability into insurance policies   
  • Green claims: how other lines can learn from salvaging motor parts  
  • How can insurers transform their processes to become greener? 
  • Seeing sustainability as an opportunity for innovation: how else might products and services evolve? 
  • How can insurers balance green initiatives with regulatory compliance? 

Lucia Silva
Lucia Silva

Group Head of Sustainability & Social Responsibility
Generali

Anne Van den Bergh

Director, Sustainability
Ageas

Gillian Rutherford-Liske
Gillian Rutherford-Liske

Head Reinsurance Sustainability
Swiss Re

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16.55

Chair’s closing remarks


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17.00

Drinks reception

Session 5

Session Five: An era of disruption: how is distribution set to change?

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Chair


Tony Tarquini

Independent Consultant

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09.45

Case study | Ethias & SereniMax

Embedded insurance in action 

Stories from a successful partnership: hear how our experts approached it, what challenges were faced and what benefits were brought to the customer. 


Oliver Burton
Oliver Burton

Innovation Manager & Ethi'Hub Project Manager
Ethias

Alex Gaschard
Alex Gaschard

Founder
SereniMax

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10.05

Case study | Cover Genius

Embedded insurance in action

Stories from a successful partnership: hear how our experts approached it, what challenges were faced and what benefits were brought to the customer.


Graeme Dean, Cover Genius
Graeme Dean

VP, Global Insurance Solutions
Cover Genius

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10.25

Advisory presentation 

Making embedded insurance happen: steps to success


Frank Kastholm
Frank Kastholm

Sales Executive
Penni.io

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10.45

Panel discussion

Envisioning the future of insurance distribution  

  • Being where the customer is: offering relevant and personalised insurance where they need it most 
  • BigTech takeover? Assessing the threat of non-financial players in insurance distribution  
  • Cross-sector or insurtech? What new partnerships will we see and how will these evolve? 
  • The bancassurance resurgence: evaluating open API-enabled partnerships with financial services in the neobank era 
  • Adding value: how can insurers maintain strong customer relationships beyond point of sale?  
  • Lessons from buy now, pay later: exploring the possibility to embedding insurance at the point of sale 
  • Navigating the changing landscape strategically: where should insurers prioritise resources?  

Cecilia Sevillano
Cecilia Sevillano

Co-Head Strategic Partnerships EMEA
Swiss Re

Yann Domenech
Yann Domenech

Head of Digital Solutions
AXA

Martina Tornari
Martina Tornari

Head of Product
Indeez

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11.20

Refreshments

Session 6

Session Six: The future of work in insurance

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Chair


Tony Tarquini

Independent Consultant

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11.50

Keynote Address

Caroline Bedford
Caroline Bedford

Chief Executive Officer
EDII

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Session 7

Session Seven: Thriving in an open world

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Chair


Tony Tarquini

Independent Consultant

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12.05

Panel discussion

Exploring insurance in the open API economy

  • The road to open insurance: where are we now?
  • What major changes have open APIs enabled to date?
  • What will the role of insurance be as the open API economy develops?
  • From marketplaces to ‘as a service’: evaluating the different embedded finance models
  • Establishing a marketplace/ecosystem: understanding the investment and timeframes involved
  • Refining open APIs to thrive in the evolving ecosystem: strategies for success
  • API-based revenue models: which ones work best under which circumstances?

Emma Kindblom, Dina Forsakringar
Emma Kindblom

Digital Transformation Officer
Dina Försäkringar

Peter Godec
Peter Godec

AdInsure Architect
Adacta

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12.35

Keynote address

Open insurance: defining the roadmap


Petra Hielkema
Petra Hielkema

Chairperson
EIOPA

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12.50

Lunch

Session 8

Session Eight: Transforming product offerings

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Chair


Robin Kiera, Digital Scouting | Insurance Innovators
Dr Robin Kiera

Founder & Chief Executive Officer
Digital Scouting

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13.50

Case study  

Designing insurance for the gig economy 


Hedi Mardisoo

Co-Founder and Chief Executive Officer
Cachet

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14.10

Case study  

Moving into risk prevention: making customers’ lives safer 


Paul Brandstaetter, Uniqa | Counter Fraud 2019 | Insurance Innovators
Paul Brandstaetter

Head of Product and Market Management
UNIQA

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14.25

Panel discussion 

Insurance product innovation: where next? 

  • How can in-house innovation be cultivated to develop cutting-edge products and services? 
  • Insights from insurtech: what can incumbents learn from the start-up mindset?  
  • As the role of insurance changes, how should products and propositions evolve?  
  • Personalising product offers for customers anytime, anywhere: where are we now? 
  • Creating new insight-driven offerings for the customer by leveraging data from multiple sources  
  • Where are services for SMEs falling short and will we see more tailored products emerging?  
  • Serving the underserved: how can insurers make products more accessible for independent and self-employed workers?   

Hedi Mardisoo

Co-Founder and Chief Executive Officer
Cachet

Yann Bry
Yann Bry

Head of Business Innovation
AXA Next

Paul Brandstaetter, Uniqa | Counter Fraud 2019 | Insurance Innovators
Paul Brandstaetter

Head of Product and Market Management
UNIQA

Oliver Volk
Oliver Volk

Blockchain Expert

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15.00

Chair’s closing remarks 


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“Insurance Innovators Festival remains the event where you can gain deep insights on the industry, and take a moment to reflect; and not just run…” 

 

Thierry Daucourt, Chief Commercial Lines Officer, AXA

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