Insurance innovation unleashed
Insurance Innovators brought together the leading innovators from the largest established insurers and the most disruptive new entrants from across Europe.
‘Insurance Innovators clearly is one of the leading
and most advanced events for our industry in Europe’
Chief Claims Officer, Allianz
2022 Speakers
Dr David Stachon
Chief Operating Officer, wefox
Inji Charkani
Chief Innovation Officer, AXA Partners
Dr Alexander Bockelmann
Group Chief Technology Officer, Baloise Group
Danilo Raponi
Group Head of Innovation, Generali
Quentin Colmant
Chief Executive Officer & Co-Founder, Qover
Lucia Silva
Group Head of Sustainability & Social Responsibility, Generali
Corinne Southarewsky
Chief Claims Officer, APAC & Europe, AXA XL
Raphaël Pousset-Bougère
Chief Data Officer, Wakam
2022 Hot Topics
An open world
From partnerships to platforms, aggregators to ecosystems, insurers must be prepared for radical changes so we’re tracking the roadmap to open insurance.
Next wave of technology
We’re spotlighting cutting-edge innovation and the emerging technologies transforming the business – from real-time analytics and gamification, to drones and digital twins.
Charting a roadmap to sustainability
In the face of the climate crisis, how can the insurance industry support the transition to a greener world and embed sustainability at the heart of strategies?
Interconnected ecosystems
Our panellists will explore a new era of insurance in the growing digital ecosystem, discussing everything from embedded insurance, to aggregators and partnerships.
Fraud and claims
Experts share their thoughts on the possibilities of computer vision, biometrics and virtual assistants to shake up the claims experience and tackle fraud prevention.
The future of insurtech
Keep up with the landscape’s latest trends and hear from emerging start-ups, VCs and the CEO of unicorn Bought By Many. Insurtechs are changing the game so come find out how!
2022 Agenda
Insurtech Evening
Monday, 20 June 2022
20 Jun
Day 1
Tuesday, 21 June 2022
21 Jun
Day 2
Wednesday, 22 June 2022
22 Jun
Insurtech Evening
Chair’s opening remarks
Manjit Rana
Founder
Ingenin
Keynote Address
Secrets of a unicorn: uncovering what it takes to join the $1-billion club
Steven Mendel
Co-Founder & Chief Executive Officer
ManyPets
In Conversation
From VC to insurtech: understanding the market and the move
Yago Montenegro
Partner
Mundi Ventures
Panel discussion
Behind the headlines: assessing insurtech trends and opportunities
- Beyond the flood of funding in 2020: what’s next for insurtech innovation?
- From claims to underwriting: how is insurtech tackling big industry pain points and what areas have grown as a result of disruption?
- How will insurtech partnerships and collaboration continue to change the face of financial services?
- Insurtech for all: how can start-ups cater to and attract audiences beyond digital-natives?
- Will more insurtechs expand propositions and move into other lines?
- Secrets of scaling: how do you scale successfully and where do you go next?
- Fresh talent: how insurtech harnesses creative, out-of-the-box thinking
Dr Robin Kiera
Founder & Chief Executive Officer
Digital Scouting
Dr Xenia-Isabel Poppe
Director Insurtech Munich & Head of Programs Insurtech
Plug and Play
Carl G. Bauer-Schlichtegroll
Founding Partner
Eos Venture Partners
Stephen Brittain
Co-founder
Insurtech Gateway
Networking and Refreshments
Session One: Reframing the role of the insurer in the digital age
Chair
Tony Tarquini
Independent Consultant
Keynote address
Cutting through the noise: succeeding in a digital world
Agnieszka Wronska
Chief Executive Officer
LINK4
Keynote address
Shifting the insurance paradigm: from ‘repair & replace’ to ‘predict & prevent’
Dr David Stachon
Chief Operating Officer
wefox
Advisory presentation
The 7 forces pushing the German insurance market forward
In this session you will find out about the market trends and technical evolutions that will influence the insurance market this decade. Based on consumer surveys, recent product launches and insider’s strategic knowledge, David will uncover the latest in pricing, underwriting, customer management, digitalisation, FNOL and much more.
David Morse
Chief Commercial Officer
Cambridge Mobile Telematics
Panel discussion
Innovation, ecosystems, partnerships: what does the new age of insurance look like?
- From customer demands to insurtech innovation: what are the key drivers for innovation in insurance today?
- From smart homes to self-driving cars: how will changes in society impact insurance?
- Growing digital ecosystems: how are they reshaping customer expectations and redefining industry boundaries?
- From collaboration to APIs: what do insurers need to compete in an increasingly interconnected digital playing field?
- Predict and prevent: what will a shift from risk mitigation to prevention mean for the future of insurance?
Inji Charkani
Chief Innovation Officer
AXA Partners
Dr David Stachon
Chief Operating Officer
wefox
Quentin Colmant
Chief Executive Officer & Co-Founder
Qover
Raphaël Vullierme
Chief Executive Officer
Luko
Stephen Kennedy
Director of Solutions
eGain
Refreshments
Session Two
Coral Stage: Engaging the customer of the future
Chair
Tony Tarquini
Independent Consultant
Interview | Laka
Collective cover: a new era of customer engagement
Tobias Taupitz
Chief Executive Officer and Founder
Laka
Fireside chat
Leveraging automation to win customer loyalty in the claims process
- How can automation best enhance convenience for claimants without losing the personal touch?
- To what extent does customer reaction to automation vary by demographic and nature of claim?
- Helping claims handlers to help customers: where can AI lend a hand?
- The evolution of chatbots into virtual assistants: addressing the STP challenge
- To what extent will developments in AI and analytics allow automation of more complex claims?
- Winning loyalty and trust through a fast and convenient claims process: what are the keys to success?
Derek Cummins
Chief Executive Officer & Co-Founder
PetExpert
Corinne Southarewsky
Chief Claims Officer, APAC & Europe
AXA XL
Panel discussion
The digital customer journey in a world of choice and convenience
- Optimising AI: orchestrating an integrated customer journey that doesn’t frustrate
- Anywhere and anytime: making user journeys seamless in a world of choice and convenience
- Balancing digital with the human touch: when end-to-end digital journeys aren’t suitable
- How to design inclusive user journeys for all demographics
- Adding value through video: does putting a face to the name boost your brand?
- What other industries can insurers look to for inspiration?
- Truly understanding your customer’s needs: the potential of sentiment analysis
Petar Dobric
Chief Marketing and Customer Officer
Generali Deutschland
Dipu KV
President – Head of Operations, Communities and Customer Service
Bajaj Allianz
Désirée Mettraux
Chief Executive Officer
OCC
Jade Stage: The data-driven insurer: overcoming challenges and grasping new opportunities
Chair
Christian Gnam
Managing Director
Insurtech Hub Munich
Fireside chat
IoT and connected insurance data: the next wave
- From health to home: what’s the next frontier for connected insurance?
- What lessons can be learned from the success of telematics in motor: how can these be applied to other lines?
- Satellites, drones and other real-time data sets: what new data points will insurers be able to collect?
- Assessing the journey towards more accurate, personalised and real-time products and services
- Dealing with a data explosion: how will connected devices impact processing?
Antton Peña
Chief Strategy Officer
Flock
Panel discussion
Fast and frictionless: leveraging analytics for enhanced fraud prevention
- Fraudsters in a digital world: how should strategies evolve to combat them?
- Staying ahead of fraud: the power of real-time and predictive analytics for faster prevention
- Always on AI: leveraging the potential for constant data collection, analysis and monitoring
- Collaboration is key: how both cross-departmental and cross-industry data sharing can lead to better fraud prevention
- Voice, video and more: the potential of biometrics to transform fraud detection
Fernando León de Santos
Head of Fraud, Spain
AXA
Matt Crabtree
Head of Financial Crime Strategy
LV=
Yannick Brethouwer
VP of Technology
FRISS
Fireside Chat
Effective data management: a roadmap to success
- What does an effective data management strategy look like?
- Optimising existing data or collecting “more and new” data: which should insurers prioritise?
- Implementing AI and advanced analytics to facilitate better data management and process unstructured data
- Cloud management: evaluating best practices
- Embedding data at the heart of company culture: the key to success
Raphaël Pousset-Bougère
Chief Data Officer
Wakam
Alexandra Lutoshkina
Head of Advanced Analytics Claims P&C
Allianz
Lunch
Session Three
Coral Stage: Analytics in motion
Chair
Jessica Cheng
Head of Partner Success, Munich
Plug and Play
Fireside chat
Hyper-personalisation: taking customer experience to the next stage
- From tailored products and pricing to customer communication: using analytics to create a hyper-personal relationship
- What new data sets might become available to take personalised experiences to the next level?
- Being there for the customer: leveraging cognitive technology to cater and respond to emotional needs
- What role will data ethics play in the future of personalised CX?
Paola Scarabotto
Head of Customer Intelligence & Data Analysis
Groupama
Panel Discussion
Supercharging underwriting with AI and advanced analytics
- Rewriting the rules: how AI and analytics are transforming underwriting processes
- Optimising advanced analytics: evaluating challenges and future opportunities
- Digital twins: how AI modelling for the unknown will revolutionise risk assessment
- Geospatial data and computer vision: what data sets will be most transformative?
- Data-driven underwriting: how far can personalisation of pricing go?
Silvi Wompa Sinclair
Group Head of Portfolio Underwriting
Swiss Re
Pierre du Rostu
Global Head of Innovation and Business Architecture
AXA XL
Davide Burlon
Principal
Munich Re
Fireside Chat
Transforming the digital claims experience with next-stage analytics
- A truly customer-centric and hyper-personalised claims process: unlocking the power of analytics
- Machine learning and computer vision: how are new technologies producing more accurate insights and transforming FNOL?
- Analysing customer behaviour and emotion: delivering the most targeted and convenient experience possible
- One size does not fit all: identifying the correct response for each individual
- Next best action: driving customer value through AI-driven insights
- Proactive interaction: turning analytics into customer advice
Ralph Ruimy
Co-Founder & Chief Executive Officer
Acheel
Emre Kayaarma
Head of Analytics & Engineering
DXC Technology
Jade Stage: Building an insurer fit for the digital age
Chair
Esther Prax
Program Director
Insurtech Hub Munich
Keynote address
Building a digital enterprise to cater for the customer of tomorrow
Russell Corbould-Warren
Chief Underwriting Officer
Collective Benefits
Panel discussion
Building a truly digital-ready organisation
- Reacting at speed: how can insurers build the agile business of tomorrow?
- Being partner ready: how to set up systems for successful external integration
- Rehost, rebuild, replace: evaluating cloud migration strategies
- Low code/no-code developments: how significantly can these improve operational agility?
- Cultivating a digital culture: empowering and upskilling employees
Danilo Raponi
Group Head of Innovation
Generali
Dr Alexander Bockelmann
Group Chief Technology Officer
Baloise Group
Boris Bajić
Chief Executive Officer
Adacta
Refreshments
Session Four: Insurance in the face of the climate crisis
Chair
Jessica Cheng
Head of Partner Success, Munich
Plug and Play
Panel discussion
A roadmap to the greener insurer
- Climate leaders: why the insurance industry needs to support the transition to a greener economy
- Transforming the supply chain: how to integrate sustainability into insurance policies
- Green claims: how other lines can learn from salvaging motor parts
- How can insurers transform their processes to become greener?
- Seeing sustainability as an opportunity for innovation: how else might products and services evolve?
- How can insurers balance green initiatives with regulatory compliance?
Lucia Silva
Group Head of Sustainability & Social Responsibility
Generali
Anne Van den Bergh
Director, Sustainability
Ageas
Gillian Rutherford-Liske
Head Reinsurance Sustainability
Swiss Re
Drinks reception
Session Five: An era of disruption: how is distribution set to change?
Chair
Tony Tarquini
Independent Consultant
Case study | Ethias & SereniMax
Embedded insurance in action
Stories from a successful partnership: hear how our experts approached it, what challenges were faced and what benefits were brought to the customer.
Oliver Burton
Innovation Manager & Ethi'Hub Project Manager
Ethias
Alex Gaschard
Founder
SereniMax
Case study | Cover Genius
Embedded insurance in action
Stories from a successful partnership: hear how our experts approached it, what challenges were faced and what benefits were brought to the customer.
Graeme Dean
VP, Global Insurance Solutions
Cover Genius
Advisory presentation
Making embedded insurance happen: steps to success
Frank Kastholm
Sales Executive
Penni.io
Panel discussion
Envisioning the future of insurance distribution
- Being where the customer is: offering relevant and personalised insurance where they need it most
- BigTech takeover? Assessing the threat of non-financial players in insurance distribution
- Cross-sector or insurtech? What new partnerships will we see and how will these evolve?
- The bancassurance resurgence: evaluating open API-enabled partnerships with financial services in the neobank era
- Adding value: how can insurers maintain strong customer relationships beyond point of sale?
- Lessons from buy now, pay later: exploring the possibility to embedding insurance at the point of sale
- Navigating the changing landscape strategically: where should insurers prioritise resources?
Cecilia Sevillano
Co-Head Strategic Partnerships EMEA
Swiss Re
Yann Domenech
Head of Digital Solutions
AXA
Martina Tornari
Head of Product
Indeez
Refreshments
Session Six: The future of work in insurance
Chair
Tony Tarquini
Independent Consultant
Keynote Address
Caroline Bedford
Chief Executive Officer
EDII
Session Seven: Thriving in an open world
Chair
Tony Tarquini
Independent Consultant
Panel discussion
Exploring insurance in the open API economy
- The road to open insurance: where are we now?
- What major changes have open APIs enabled to date?
- What will the role of insurance be as the open API economy develops?
- From marketplaces to ‘as a service’: evaluating the different embedded finance models
- Establishing a marketplace/ecosystem: understanding the investment and timeframes involved
- Refining open APIs to thrive in the evolving ecosystem: strategies for success
- API-based revenue models: which ones work best under which circumstances?
Emma Kindblom
Digital Transformation Officer
Dina Försäkringar
Peter Godec
AdInsure Architect
Adacta
Keynote address
Open insurance: defining the roadmap
Petra Hielkema
Chairperson
EIOPA
Lunch
Session Eight: Transforming product offerings
Chair
Dr Robin Kiera
Founder & Chief Executive Officer
Digital Scouting
Case study
Designing insurance for the gig economy
Hedi Mardisoo
Co-Founder and Chief Executive Officer
Cachet
Case study
Moving into risk prevention: making customers’ lives safer
Paul Brandstaetter
Head of Product and Market Management
UNIQA
Panel discussion
Insurance product innovation: where next?
- How can in-house innovation be cultivated to develop cutting-edge products and services?
- Insights from insurtech: what can incumbents learn from the start-up mindset?
- As the role of insurance changes, how should products and propositions evolve?
- Personalising product offers for customers anytime, anywhere: where are we now?
- Creating new insight-driven offerings for the customer by leveraging data from multiple sources
- Where are services for SMEs falling short and will we see more tailored products emerging?
- Serving the underserved: how can insurers make products more accessible for independent and self-employed workers?
Hedi Mardisoo
Co-Founder and Chief Executive Officer
Cachet
Yann Bry
Head of Business Innovation
AXA Next
Paul Brandstaetter
Head of Product and Market Management
UNIQA
Oliver Volk
Blockchain Expert
“Insurance Innovators Festival remains the event where you can gain deep insights on the industry, and take a moment to reflect; and not just run…”
Thierry Daucourt, Chief Commercial Lines Officer, AXA
Who attends
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