Re-imagining the future of Nordic insurance

30-31 March
Marriot Hotel, Copenhagen

 

 

Reuniting the Nordics insurance industry, face-to-face

 

Spread over two days and two stages, Insurance Innovators: Nordics 2022 is bringing you a line-up of unmissable speakers from the largest incumbents and most innovative insurtechs to tackle the biggest issues of the day. With a packed agenda full of case studies, keynotes, and discussions, it’s the place to meet and hear from C-suite decision-makers, digital-disrupters, and tech titans.

Speakers

Sigurdur Vidarsson, Tryggingamidstodin

Sigurður Viðarsson

Chief Executive Officer, TM Insurance

Trond Fladvad

Chief Executive Officer , Storebrand Forsikring

René Fløystøl

EVP Private Norway, Gjensidige Insurance

Lars Bonde

Chief Operating Officer , Tryg

Helgi Bjarnason

Helgi Bjarnason

Chief Executive Officer, VIS

Jon Holtan

Jon Holtan

Head of Product, Data and Analytics, Fremtind

Jacob Tovborg-Jensen

Chief Information Officer, LB Forsikring

Ulrica Holmgren

Chief Information Officer, Länsförsäkringar

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Hot Topics

 

 

An open world

From partnerships to platforms, aggregators to ecosystems, insurers must be prepared for radical changes.

The digital transformation journey

Building adaptable systems, integrating investments into a cohesive whole, and balancing flexibility today with a long-term digital strategy.

The future of insurtech

Defining an effective strategy for tomorrow means understanding the insurtech of today. Understand how and where insurtechs are changing the game!

Becoming a data-driven insurer

Data is the foundation of innovation, and getting your data strategy right can’t wait.

Product innovation

An explosion of new economies and evolving customer needs presents incredible opportunities for insurers who can build innovative and adaptable products.

 

Value-added services

Digital ecosystems are offering brand new opportunities to reinforce customer relevance by offering services that go beyond insurance

 

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Agenda

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Day 1
Wednesday, 30 March 2022 30 Mar

Day 2
Thursday, 31 March 2022 31 Mar

Session 1

Session 1 - The future of insurance

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9.05

Keynote address 

Building back better: adapting to a changing world


Trond Fladvad

Chief Executive Officer
Storebrand Forsikring

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Keynote address 

Putting sustainability at the heart of the business 


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Leaders’ forum 

The insurer of 2025: open, innovative and purposeful 

  • Consolidating digital gains whilst continuing to innovate: what is the best strategy? 
  • To what extent will insurtechs change customer expectations? How can incumbents keep pace? 
  • Collaboration within the industry: how can data-sharing develop the insurance proposition? 
  • A new vision for insurance: collaborating with external partners and ecosystems to satisfy customers 
  • The move to the ‘predict and prevent’ model: is the role of the insurer set to change? 
  • The social factor: will ESG considerations become a vital commercial differentiator? 
  • Insurance in 2025: in what ways will this be a radically different proposition?  

Sigurdur Vidarsson, Tryggingamidstodin
Sigurður Viðarsson

Chief Executive Officer
TM Insurance

Jon Holtan
Jon Holtan

Head of Product, Data and Analytics
Fremtind

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Session 2

Session 2 - Succeeding in an open world

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Case study | Tryg  

Forging new partnerships to meet customer needs 


Lars Bonde

Chief Operating Officer
Tryg

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Fireside Chat  

Building with openness in mind: what are the tech requirements? 

  • Innovating with APIs and microservices: building tech architecture with ‘openness-in-mind’ 
  • The price of new partnerships: how can technology reduce the cost of onboarding partners? 
  • Learning from open finance: what lessons can be drawn from banks? 
  • What progress has been made with standardisation of APIs? What comes next? 
  • Competing with new digital entrants: how can incumbents play to their strengths? 
  • Looking ahead: will the API economy eventually require a complete rebuild of tech stacks? 

Jacob Tovborg-Jensen

Chief Information Officer
LB Forsikring

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Panel discussion 

Shifting markets and ecosystems: should insurers be preparing for a radical change?  

  • Navigating a changing world: is it feasible to design and implement a long-term ecosystem strategy? 
  • Thinking about brand: maintaining an identity in an increasingly connected world 
  • How will increasing openness impact the nature of the customer-insurer relationship? 
  • How is the developing data ecosystem going to impact the insurance proposition? 
  • Looking beyond price: will the differentiation factors for customers change in a connected world? 
  • Will fragmented micro-ecosystems tend towards centralisation? What are the implications for insurers? 
  • Ecosystem orchestrator or participant? Are insurers standing at an industry-defining crossroads? 

Torgrim Lien, Eir Forsakring | Insurance Innovators
Torgrim Lien

Chief Executive Officer
Eir Försäkring

Emma Kindblom, Dina Forsakringar
Emma Kindblom

Digital Transformation Officer
Dina Försäkringar

Berit Nilsen

SVP, Group Strategy
Gjensidige

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Session 3   |  2 × Streams

Session 3

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STREAM
The data driven insurer 1
The next generation claims journey 2

The data driven insurer

Keynote 

Preparing for the next stage of data-driven transformation 


Erlend Willand-Evensen
Erlend Willand-Evensen

Head of Pricing, SVP
Gjensidige

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Fireside chat 

Implementing advanced analytics 

  • From underwriting to product development to CX: where will analytics have the most transformative impact? 
  • Analytics at scale: what are the keys to success? 
  • How can non-data scientists be empowered by analytics? 
  • From social media to banking: which new data sources could most transform customer understanding?  
  • How could regulatory pressure affect the development of analytics? 

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Panel discussion 

Enabling transformation with new data management strategies 

  • Finding the value: a data management strategy built around insight 
  • Where are the roadblocks preventing insurers from making the most out of their data? 
  • Overcoming technological silos: using new tech to unite disparate systems  
  • Moving into the cloud: how can quick wins be secured early in the migration journey? 
  • Overcoming cultural silos: encouraging collaboration, understanding and responsibility  
  • Structuring unstructured data: how can new tech help tap the goldmine? 
  • Are there still security concerns around the cloud? 

Mattias Trostek, ICA Försäkring | Insurance Innovators
Mattias Trostek

Chief Information Officer
ICA Försäkringar

Jaakko Mikkonen

Head of Customer Analytics and Data Management
If Insurance P&C

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The next generation claims journey

Case study | Trygg-Hansa 

Driving digital claims engagement 

Trygg-Hansa, determined to provide the most convenient solutions for their customers, has achieved over 50% engagement with their digital claims process. Annika and Jonas, who’ve driven the digitalisation programme, will discuss the key factors to success in achieving a truly customer-centric claims solution. 


Annika Maria Persson

Claims Director
Trygg-Hansa

Jonas Johansson

Head of Customer Experience
Trygg-Hansa

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Interview | Fremtind 

Unlocking straight-through automated claims processing 

In the past two years, Fremtind has increased its straight-through claims processing by 400%. Tariq Maqsood will outline their approach to driving next-generation claims handling. 


Tariq Maqsood, Fremtind | Insurance Innovators
Tariq Maqsood

Head of Automation and Business Analytics
Fremtind

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Panel discussion 

Digital transformation in claims: new frontiers 

  • Leveraging digital to create a simple and intuitive claims process 
  • How can insurers achieve a seamless omni-channel claims experience?  
  • To what extent can virtual agents help meet customer expectations of 24/7 service?  
  • Digital claims ecosystem integration: data sharing between partners to improve resolution times 
  • The possibility of near-instant payout: is this future?  
  • How will a shift towards the ‘predict and prevent model’ impact the claims department?  

Cathrine Wessel Poulsen

Director of Claims
Protector Forsikring

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Session 4   |  2 × Streams

Session 4

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STREAM
The next steps on the digital transformation journey 1
The fight against fraud 2

The next steps on the digital transformation journey

Out of industry insight | ING 

Leadership and collaboration in the agile organisation 


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Fireside chat 

Preparing for the challenges of tomorrow: building systems with change in mind 

  •  Do the benefits of legacy transformation now overwhelming outweigh the risks? 
  • Staying up-to-date: is software-as-a-service the answer? 
  • Moving at lightning speed: product development with low-code/no-code development 
  • Can cloud-based microservices overcome the hurdles of legacy applications? 
  • How can insurers design systems today to accommodate the innovation of tomorrow? 
  • Quantum computing: is the next upheaval on the horizon? 

Hallvard Natvik
Hallvard Natvik

Chief Information Officer
Frende Insurance

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Panel discussion 

Defining and implementing a strategic digital vision 

  • Avoiding stagnation post-Covid: continuing to innovate after profound change 
  • Designing around the customer: what does customer-centricity actually entail? 
  • Integrating historic piecemeal investments into a cohesive architecture: what are the keys to success? 
  • Balancing flexibility of innovation today with long-term digital strategy: how can insurers achieve this goal? 
  • The role of the regulator: will we see the regulator becoming a driving force behind innovation? 
  • A lesson from insurtechs: what can insurers learn from their ‘digital-only’ approach? 

Ulrica Holmgren

Chief Information Officer
Länsförsäkringar

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The fight against fraud

Keynote 

Combatting fraud in a digital age 

 


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Fireside chat 

Harnessing the power of advanced analytics in the fight against fraud 

  • Changing behaviours: how do algorithms need to adapt? 
  • What is required to build more accurate predictive analytics models? 
  • How can the industry better share data to enable AI-driven analytics to keep pace with fraudsters? 
  • Combatting ghost broking: how can AI help? 

 


Roy André-Lyngbø, Sparebank | Counter Fraud 2019 | Insurance Innovators
Roy-André Lyngbø

Head of Counter Fraud
Fremtind

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Panel discussion 

Exploring new counter-fraud approaches 

  • Biometrics: is this the next stage of identity verification? 
  • How can AI help insurers identify falsified documents and photographs? 
  • What role could natural language processing play in fraud detection?  
  • New data points: how could IoT, geo-location and social media data be leveraged? 
  • Are there moral considerations around leveraging new data points? 
  • Towards fully automated fraud detection: is this possible and what might the timeline be? 

Brian Egested
Brian Egested

Head of SIU
Alm. Brand

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Session five: The changing face of the customer relationship

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Keynote address 

Changing the focus of insurance: leveraging digital to reduce risk 

VÍS, with a belief that prevention is better than cure, and a desire to help young drivers drive well, recently launched a digital-only car insurance product priced entirely on driving behaviour. In this keynote, Helgi will talk about delivering a great digital experience while focusing on risk prevention, and discuss the impact that this has had on VÍS’s relationship with its customers.   


Helgi Bjarnason
Helgi Bjarnason

Chief Executive Officer
VIS

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Panel discussion 

Becoming a trusted life partner: how is the customer relationship set to evolve? 

  • What can insurers do to build and maintain a trusted brand? 
  • Trust in data: what can be done to allay consumer’s privacy concerns? 
  • How will an increase in consumer touchpoints affect the relationship? 
  • Empathy in claims: how can insurers balance speed and convenience with the human touch? 
  • What are the keys to success to developing a risk prevention relationship with consumers? 
  • Will insurers become trusted life partners of their customer? If so, in what timeline? 

Linda Ohling, Trygg-Hansa
Linda Öhling

Head of Customer Experience
Trygg-Hansa

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Session 6

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Case study | Bought by Many  

Building an ecosystem to meet customer needs


Steve Long, Bought By Many, Insurance Innovators Summit
Steve Long

Head of International
Bought By Many

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Case study | FDM 

The motor-care ecosystem 

Hear from Casper Sig Løkke Nielsen, Head of Insurance as he talks about FDM’s ecosystem of motor-care services, the impact that this has on customer engagement, and on their insurance partnership with Tryg. 


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Panel discussion 

Adding additional value to the insurance proposition 

Our panellists will have 4 minutes each to outline what their companies are doing to make value-added services successful, and lay out where they see the market going. A discussion will follow.


Kimmo Aalto
Kimmo Aalto

Head of Business Sourcing
OP Financial Group

Simen Aasen Engebretsen, Gjensidige
Simen Aasen Engebretsen

Vice President Group Strategy
Gjensidige

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Session 5

Session 7

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Case study | Cachet  

Designing insurance for the gig economy 

Answering the need for insurance in the growing gig economy, Cachet have designed innovative products where the flexibility of the cover reflects the flexibility of the work. Hear from Cachet on how they have designed these products, and the technology driving them. 


Insurance Innovators speaker
Hedi Mardisoo

Co-founder and Chief Executive Officer
Cachet

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Panel discussion 

A changing market: how will the insurance proposition need to change? 

  • Moving beyond price: will factors such as personalisation be determinative for customers? 
  • The impact of the insurtechs: will they be the drivers of evolving customer expectations? 
  • How can IoT data be leveraged to create tailored products? 
  • Products for a digital age: how can insurers protect customers’ intangible assets? 
  • Helping the cause: building products to assist customers in their sustainability efforts 
  • Insurance-as-a-service: is this a reality waiting to happen?  

Jannicke Schumann-Olsen photo
Jannicke Schumann-Olsen

Director New Business and Customer Innovation
Tryg

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Session 8

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Keynote 

The next generation of talent: attracting key skills 

 


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Session 9

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Panel discussion 

The future of insurtech 

  • Where in the market is there opportunity to disrupt and collaborate?  
  • Should we expect to see more established insurtechs from other countries move into the Nordics?   
  • Will insurtechs drive customer focus away from price? 
  • What do successful incumbent-insurtech partnerships look like?  
  • What can be done to aid collaboration between new entrants and incumbents? 

Rune Hoff, Fremtind
Rune Hoff

Director of Innovation & Partners
Fremtind

Sophie Bohr Gronbaek
Sophie Bohr Grønbæk

Chief Executive Officer and Co-Founder
Undo

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“A great sense to learn what is driving the Insurance of the future in the Nordics, putting the Customer Experience up front” – Stuart Domingos, Head of Group Innovation, Zurich

Partner with us

“We’ve worked with Insurance Innovators for a number of years, they really know their audience.
If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.”

– Global Lead Program Marketing Manager, Guidewire
Insurance Innovators USA Thought Leadership

Thought leadership

Whether it’s delivering a keynote presentation, or participating in a panel discussion alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.

Insurance Innovators USA Brand Awareness

Brand awareness

It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in the insurance world. Become a hub partner and get your story out with branding at our event or on our socials.

Insurance Innovators USA Lead Generation

Lead generation

With experts and leaders from key industry players, you’ll be able to form lasting connections with a vital audience. 

“A great opportunity to have a closer look on the developments in the Nordic insurance markets as well as for networking with inspirational people.”

Head of Business Innovation, Helvetia

Get your tickets

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Insurer*

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£745.00 + VAT

Full Price £1,095.00 + VAT

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