The Nordic region’s leading insurance event

Defining the future of insurance

 

 

Pre-Conference InsurTech Evening – 20 March

21-22 March 2023
Radisson Blu Scandinavia, Copenhagen

Uniting the industry’s big hitters and trailblazing tech titans, Insurance Innovators Nordics is the insurance event fuelling a new era of growth.

Join us on the 21-22 March 2023, in Copenhagen, to gain actionable insights from 50+ speakers across two jam-packed stages, connect with pioneers and trailblazers; and gain the take-home knowledge that you need to fuel growth in a new era of disruption.

50+
speakers
60+
leading insurance brands
Matchmaking for
1:1 meetings
Minimum
1:1 buyer to seller ratio
Insurtech evening
with pitches
Our best ever
After Party!

2023 event speakers

For live speaker announcements, follow Insurance Innovators on LinkedIn.

Mats Dahlquist

Chief Executive Officer, Trygg-Hansa

Henrik Ryden

Chief Executive Officer, Marsh

Hedi Mardisoo

Co-Founder and Chief Executive Officer, Cachet

CJ Thorsell

Chief Executive Officer, Paydrive

Anu Nurro

Chief People and Culture Officer, Fennia Group

Yanna Winter, Generali | Insurance Innovators

Yanna Winter

Chief Information Officer, Head of Generali UK IT and GC&C IT, Generali

Annja Karlsson

Chief Commercial Officer, Eir Försäkring

Franck Pivert

VP Revenue, Wakam

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2023 Hot Topics

 

Insurance in a connected world

From creating growth with value-added services to re-inventing the insurance proposition: what impact is IoT having on the industry and how can you use it to stay ahead of the pack?

The future of auto insurance

Autonomous vehicles, electric vehicles, micromobility, connected cars. What will the new era of mobility mean for the relationship between OEMs and insurers?

The next evolution of embedded and open insurance

Chart the future of the openAPI economy. What does it take to become an ecosystem orchestrator?

Next-generation pricing

Look to the future of dynamic and personalised pricing. Is ‘pay-how-you’ ready for take-off? Or will incoming regulation stop the revolution in its tracks?

Web3 & the metaverse

NFTs, blockchain, smart contracts: how will the next evolution of ownership and risk transform the face of insurance?

Agile product innovation

Discover case studies on parametric insurance, cyber coverage and solutions for the sharing economy.

Event Agenda

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InsurTech Evening
Monday, 20 March 2023 20 Mar

Day 1
Tuesday, 21 March 2023 21 Mar

Day 2
Wednesday, 22 March 2023 22 Mar

InsurTech Evening

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5.30

Arrival and refreshments 


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Chair’s opening remarks


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Fireside Chat 

Assessing insurtech trends and opportunities: what’s here to stay?  
  • Platforms, blockchain and beyond: what’s next big thing for insurtech innovation? 
  • From operational efficiencies to instant claims: how is insurtech tackling big industry pain points? 
  • Insurtech for all: how can start-ups cater to and attract audiences beyond digital-natives?  
  • Fresh outlook: uncovering how insurtech harnesses creativity and out-of-the-box thinking  
  • How will insurtech partnerships and collaboration continue to change the face of financial services? 
  • Looking to 2030: how will insurtech fundamentally change the landscape of financial services?  

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Lightning Pitches 

This evening is dedicated to exploring the best and brightest start-ups in the Nordic insurtech scene. Network with your peers over drinks and canapés and sit back and listen to the latest innovative start-ups pitch to you.


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Audience Q&A and live voting 


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Drinks & networking  


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8.30

End of insurtech evening 


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9.00

Welcome address

Session one: The future insurer

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Keynote address 

Adapting to disruption: leading insurance into the digital age

Henrik Ryden

Chief Executive Officer
Marsh

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Advisory session 
What will be the next hotbed of insurtech innovation?

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Leaders’ forum  

Changing stakes: building strength in the face of instability  
  • Digital disruption, geopolitical upheaval, climate change, inflation: how should insurers prepare?  
  • Defining your digital strategy: what should the priorities now be?  
  • M&A and divestment trends: how is the structure of the market set to change and why?  
  • Managing new risks: what strategies need to be put in place? 
  • Protecting customers from inflation: what can be done while still reflecting true risk exposure?  
  • Opportunities and challenges of the green transition: where should insurers focus their efforts?  
  • How can leaders promote a strong culture that can navigate disruption and facilitate growth?  

Sigurdur Vidarsson, Tryggingamidstodin
Sigurður Viðarsson

Chief Executive Officer
TM Insurance

Jon Holtan
Jon Holtan

EVP Head of Product, Data and Analytics
Fremtind

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Refreshments

Session two: IoT - The power of predict and prevent

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Keynote

The developing data ecosystem  

Magdalena Ramada
Dr Magdalena Ramada Sarasola

Senior Director, Insurtech Innovation Leader
Willis Towers Watson

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Fireside chat  

Value-added services: creating growth in a saturated market  
  • From Fitbits to LeakBots: how is IoT take-up accelerating progress in value-added services?  
  • Standing out from the crowd: how can value-added services deliver true differentiation?    
  • To what extent will propositions need to be tailored to different customer segments?  
  • Preparing for increased customer interaction: exploring the infrastructural implications  
  • The added value of partnership: what exciting and novel opportunities will arise?   
  • Are joint ventures a long-term solution or just a stepping stone?  
  • Monetisation models: where does the profitability lie?  
  • In what timeframe, if ever, will predict and prevent become the core product?  

Casper Sig

Head of Insurance
FDM

Michael Haftor Von Bahr

VP Product development and innovation
Topdanmark

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Panel discussion 

Predicting to prevent: building the roadmap for success  
  • What new opportunities for prevention will increasing sophistication in analytics and IoT create? 
  • How can risk data best be stored, integrated and made visible while maintaining security? 
  • What are the key challenges insurers will need to overcome to encourage customer uptake?  
  • To what extent could a prevention-based approach improve customer loyalty and trust?  
  • What value-added services will be integral to driving proactive risk mitigation moving forward?   
  • How might gamification allow insurers to step up from tracking to influencing behaviour?  
  • Will transparent behaviour-based pricing prove the single greatest driver of behavioural change?  
  • Partnering to predict and prevent: what are the critical success factors?   

Kaare Birketoft

Head of Innovation and Partnerships
Tryg

Rune Hoff, Fremtind
Rune Hoff

Executive Director
Fremtind

Sune Bille Larsen

Head of Innovation, Insurance and Prevention
LB Forsikring

Laura Drabik, Guidewire | Insurance Innovators speaker
Laura Drabik

Chief Evangelist
Guidewire

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Lunch

Session three

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STREAM
Coral stage: Innovations in product and underwriting 1
Jade stage: The next claims evolution 2

Coral stage: Innovations in product and underwriting

13.30

Keynote address

Facilitating risk mitigation: innovating products with climate in mind  

Benjamin Raugland

Head of Property Product and Price
Fremtind

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13.45

Case study | Omocom 

Solutions for the sharing economy

Sara Forsberg

Chief Commercial Officer
Omocom

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14.00

Case study

Cyber risk: managing exposure  

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14.15

Panel discussion 

Making product innovation agile: how to fail fast   
  • Expertise, resources, mindset: what capabilities are required for insurers to accelerate product innovation?  
  • Iterative, incremental, interactive: how might a move to agile project management supercharge output?  
  • To what extent is low-code/no-code integral to success in a rapidly changing environment?  
  • From data-led experimentation to digital twins: what novel avenues are there to design and test products in the virtual world?  
  • How can product innovation be embedded in the DNA of the organisation?  

John Glottrup

Head of Product Development
Codan

Jesper Frederik Gottleib

Head of Digital Claims
Tryg

Sune Bille Larsen

Head of Innovation, Insurance and Prevention
LB Forsikring

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Jade stage: The next claims evolution

13.30

Keynote  

From rising costs to sustainability: addressing issues across the claims supply chain 

Kimmo Aalto
Kimmo Aalto

Head of Business Sourcing
OP Financial Group

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13.50

Fireside chat  

Balancing AI, automation and the human touch 
  • From buzzword to reality: how much progress has been made with AI?   
  • Empathy in the moment of truth: where does AI currently fall short and where does a human agent still add value?   
  • Chatbots, VAs, RPA: how can evolutions in technology provide effective automated support and engagement?  
  • Using AI to triage: can this approach be applied to every type of claim?  
  • How is the role and skill set of the claims handler set to change as AI and automation improve?   
  • Creating effective and integrated feedback loops: how can the human and the digital be combined to optimum effect?  
  • When will empathetic AI become a reality in claims?   

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14.10

Panel Discussion 

How is the IoT revolution driving the future of claims? 
  • NLP, computer vision, drones: what opportunities do they present to further automate claims processes?  
  • Smartphones, smart homes, smart cities: how greater potential do they present to boost claims efficiency?  
  • Towards touchless claims: unlocking the powerful combination of IoT, smart contracts and blockchain  
  • A new claims ecosystem: how important will third-party infrastructure become?  
  • From predict and prevent to streamlining claims: where has IoT delivered the best ROI to date?  
  • How is the role of the claims department set to change long-term as predict and prevent and parametric insurance become more prevalent?  

Christina Anderson

Senior Solutions Manager
Swiss Re

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Refreshments

Session four

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STREAM
Coral stage: Navigating a new pricing landscape 1
Jade stage: Fighting fraud in a digital era 2

Coral stage: Navigating a new pricing landscape

15.10

Case study |  Cachet  

‘Pay-how-you-drive’: from concept to reality

Hedi Mardisoo

Co-Founder and Chief Executive Officer
Cachet

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15.25

Panel discussion 

Preparing for the pricing challenge: is UBI the answer?  
  • The regulatory response to price walking: what can be expected in the Nordic region and when?  
  • How might price walking regulation and rising claims costs affect the insurance pricing and what might the consequences be?  
  • Will cost of living concerns make consumers more willing to provide data in exchange for lower premiums?  
  • UBIs coming of age? How might higher premiums affect customer attitudes?  
  • How is IoT proliferation changing the economics of UBI for insurers?   
  • How can “pay-as-you” and “pay-how-you” be combined to deliver a truly customer-centric product?  
  • Beyond motor: in what timeline could ‘pay-how-you-move’ become a reality?  
  • Meeting the challenge of personalised dynamic pricing: what must insurers do to prepare?  

Annja Karlsson

Chief Commercial Officer
Eir Försäkring

Toralf Tveitå

Head of Mobility Products
Fremtind

Marco Heideberg

Principle Business Solutions Manager
SAS

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15.55

Fireside chat  

Breaking open the black box: the need for explainable AI in pricing 
  • What are the primary driving forces behind a need for explainable AI (XAI) in pricing?  
  • How likely are regulators to require XAI as they move to clamp down on price walking?  
  • How can insurers reconcile greater pricing sophistication with explainability?  
  • XAI in dynamic pricing: where do the opportunities lie?  
  • Will explainability in UBI become a competitive differentiator? Or could too much transparency in pricing give away a competitive edge?  
  • How can XAI empower actuaries to adapt more quickly when exposed to novel environments?  

Erlend Willand-Evensen
Erlend Willand-Evensen

SVP, Head of Analysis
Gjensidige

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Jade stage: Fighting fraud in a digital era

15.10

Fireside Chat 

Achieving data mastery: leveraging new sources in fraud detection  
  • Untapped potential: how can insurers source more, and better quality, data?  
  • Widening horizons: gathering data and insights from other industries  
  • How can new data points help fraud teams build up a more accurate, holistic view of the customer?  
  • Navigating social, ethical and legal minefields: where do the boundaries lie? 

Fredrik Thuring

Head of Operational Analytics
Trygg-Hansa

Feiko Kloosterman

Sales Manager Benelux & Nordics
FRISS

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15.30

Presentation  

How to stop digital fraudsters in their tracks  
  • Reflecting on the pandemic: how has the accelerated move to digital brought new fraud risks to the fore?  
  • From phishing to romance scams: what are the emerging fraud trends?   
  • Deepfakes and shallowfakes: what tools are fraudsters using to outsmart insurers?  
  • Next-level document scanning and verification technologies: how can insurers stay one step ahead?  

Vera Sønsthagen
Vera Sønsthagen

Head of investigation
Gjensidige

Insurance Innovators speaker
Anders Relling

Senior Fraud Analyst
Gjensidige

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15.45

Panel discussion  

Minimising friction in counter-fraud: meeting the CX challenge?  
  • Will digital IDs finally resolve the solution to the fraud vs friction conflict?  
  • How are biometrics and behaviometrics evolving?  
  • The balancing act: how can security and compliance be achieved alongside convenience and accessibility? 
  • How can frictionless checks be embedded throughout the customer journey?  
  • The automation Achilles heel: how can STP be applied to low-value, high-volume claims while minimising fraud risks?   
  • From banking to gaming: what lessons can insurers learn from other industries?  

Brian Egested
Brian Egested

Head of Fraud
Alm. Brand

Insurance Innovators speaker
Andreas Svane Jacobsen

Head of SIU
Storebrand Forsikring

Marc Yeates

Customer Success Manager - UK/I & Nordics
Shift Technology

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Session five

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STREAM
Coral stage: Meeting the workforce challenge 1
Jade stage: Re-imagining the future of motor 2

Coral stage: Meeting the workforce challenge

16.15

Keynote address 

Attract, train and retain: winning the war for talent 

Anu Nurro

Chief People and Culture Officer
Fennia Group

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16.35

Fireside chat 

Managing the hybrid workforce: creating a human and digital dynamic that works 

  • To what extent is automation fundamentally changing the workforce? 
  • Where are hybrid workforces already operating successfully in insurance? What are the key lessons? 
  • What will support in a remote environment look like? How can virtual agents help? 
  • Blending human and digital: practical steps to make this work for employees and customers alike 

Mikko Jaakkola

Head of Pricing
Fennia Group

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17.00

Panel Discussion 

Building the insurance workforce of the future   
  • A future-proof skills strategy: identifying the core competencies required to drive progress  
  • Digital readiness: how must roles and career paths be redefined?  
  • Upskilling, reskilling and training: investing in the existing workforce for maximum effect  
  • How does recruitment need to be revamped fish in a more diverse pool of talent? 
  • How can leaders identify what truly motivates employees and how that is changing?  
  • Adapting to WFH: is there a need for a new social contract that prioritises employee wellbeing?  
  • Finding ‘true north’: building and communicating a purpose-driven organisation to attract GenZ 
  • An employment brand that resonates: setting social impact and values at the heart of insurance  
  • How can social responsibility be built not only into brand but also the insurance proposition? 

Lena Gustafsson

Head of People
Undo

Mette Bugge Bergsund, Gjensidge | Insurance Innovators
Mette Bugge Bergsund

Head of Human Resources Analysis and Corporate Culture
Gjensidige

Dr Xenia-Isabel Poppe

Director Insurtech Munich & Head of Programs Insurtech
Plug and Play

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Jade stage: Re-imagining the future of motor

16.15

Keynote address 

The future of autonomous vehicles: the implications for insurance 

Chris Moore
Christopher Moore

Head of Apollo ibott
ibott

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16.30

Keynote address

The Future of the EV market 

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16.45

Fireside chat 

The future of micromobility 
  • How significant a proportion of passenger transport is micromobility set to become and how quickly?  
  • The rider versus fleet market: which is likely to grow faster and why?  
  • Overcoming a lack of historic risk data: which available data points are most telling?  
  • From ‘pay-as-you-ride’ to ‘pay-how-you-ride’: how quickly will the market move in this direction?   

Barry Ryan

Head of Insurance
Voi

Fiifi Arthur

Head of Pricing Data Science
Zego

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17.05

Panel discussion 

The rise of connected cars: what does it mean for insurers?  
  • What proportion of cars are now connected in the Nordic region and how is this set to grow?  
  • Will the rise of connected vehicles supercharge the transition to predict and prevent? 
  • Will connected vehicle data lead to manufacturers being held liable for more accidents?  
  • To what extent might subscription-based vehicle-as-a-platform services yield additional risk data?   
  • Data ownership: will OEMs continue to own the data and what does this mean for insurers?  
  • Collaboration between car manufacturers and insurers: where is the potential value creation?  
  • To what extent will connected cars fuel the entry of OEMs into insurance?  
  • How dominant will OEMs become in the embedded insurance market?  
  • Will other OEMs follow Tesla to become insurance carriers? 

CJ Thorsell

Chief Executive Officer
Paydrive

Knut Todal

Chief Advisor
Motor Insurers’ Bureau

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After Party!

Session six: Adapting to the open API economy: where next?

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Keynote address


Mats Dahlquist

Chief Executive Officer
Trygg-Hansa

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Keynote address 

Being where the customer is: embracing embedded insurance 

Franck Pivert

VP Revenue
Wakam

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A view from a visionary | Wolt

Building the digital ecosystem    

Garrett Olsen

Global Head of Insurance and Risk Management,
Wolt

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Panel discussion 

Charting the future of insurance in an open world  
  • Responding to the growth of embedded finance: what does it take to be a good partner?  
  • How dominant will embedded sales become in the distribution of insurance? In what timeframe?  
  • The growth of Super-apps: how soon will they advance beyond Asia? What are the implications? 
  • Becoming an ecosystem orchestrator: defining the criteria for success   
  • Adopting an open insurance strategy: what lessons can be learnt from pioneers in open banking?  
  • Will we see mandatory open APIs in insurance? Is incumbents’ competitive advantage under threat?   
  • How might open insurance foster collaboration between insurtechs and incumbents? 
  • Partner for life or utility provider? How can insurers navigate the intermediation threat? 

Henriette Saether Tviet

Director of Partnerships and Ecosystems
Tryg

Rune Hoff, Fremtind
Rune Hoff

Executive Director
Fremtind

Line Dalsfort

Director, Head of Nordic Innovation Discovery
Tryg

Torgrim Lien, Eir Forsakring | Insurance Innovators
Torgrim Lien

Chief Executive Officer
Eir Försäkring

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Refreshments

Session seven

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STREAM
Coral stage: Catering for the future customer 1
Jade stage: Operational efficiency 2

Coral stage: Catering for the future customer

Advisory | Comarch  

Becoming future-proof: Fully digital and automated business processes 

Wim Van Wilderode
Wim Van Wilderode

Business Development Manager
Comarch

Moustapha Kharbouch
Moustapha Kharbouch

Program Manager
P&V

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12.00

Case study | Yellowmay

I want it all: how can insurances react to changing customer behaviour?  

Jussi Tommola
Jussi Tommola

Chief Executive Officer
Yellowmay

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12.20

Panel discussion 

Taking data-driven CX to a new level 
  • What are the technological advances and data sources moving the dial on cutting-edge data-driven CX?  
  • Creating the ultimate customer data platform: what are the keys to success?   
  • Toward semantic platforms: how are these different and what new opportunities do they present?   
  • Connected, real-time, immersive: how could data be leveraged to embed personalisation throughout the customer journey?  
  • A data trade that works: what docustomers want in exchange for their data?  
  • Leveraging data insights for speed and convenience: how is Natural Language Understanding changing the game?  
  • A seamless channel journey: why are the necessary integrations still such a challenge and where does the solution lie?  

Emma Kindblom, Dina Forsakringar
Emma Kindblom

Digital Transformation Officer
Dina Försäkringar

Anne Hogdal Larsen

Head of CX and Innovation
Tryg

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Jade stage: Operational efficiency

11.40

Keynote   

Defining a strategic cost reduction strategy   

Yanna Winter, Generali | Insurance Innovators
Yanna Winter

Chief Information Officer, Head of Generali UK IT and GC&C IT
Generali

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12.00

Fireside chat  

Delivering operational efficiency through next-stage digital transformation 
  • What are the principal areas in which digital technologies can reduce costs?  
  • How can AI and RPA be leveraged to boost human productivity?  
  • Accelerating STP and end-to-end automation: how can the barriers be overcome?  
  • Reducing compliance costs: where can RegTech solutions make a real difference? 
  • How quickly can cost reduction benefits be achieved?  

Asko Mustonen, If P&C, Insurance Innovators
Asko Mustonen

Head of Robotics
If P&C Insurance

Anne Luise Overo

Head of Digital Development and Business Analysis
LB Forsikring

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12.20

Panel discussion  

Towards a lean and flexible cost base: deciding what levers to pull and when  
  • Measuring the status quo: what are the key metrics on which insurers should now focus?  
  • Agility as a route to cost efficiency: where are new technologies opening up opportunities?  
  • The flexibility to scale down as well as up: to what extent do automation, AI decisioning and cloud computing lend a hand?  
  • Investing in operational efficiency in the face of rising capital costs: to what extent are outsourcing and ‘as-a-service’ models the answer?  
  • The potential of low code/no code: how big a difference could it make to staff utilisation rates?   
  • Improving workforce flexibility and efficiency: how can the potential of new working models be optimised?

Speaker image placeholder | Insurance Innovators
Gurdeep Chopra

Automation and CoE Lead
Tryg

Fiifi Arthur

Head of Pricing Data Science
Zego

Simon Ostengaard

Director, Head of Cloud
Tryg

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Lunch

Session eight: Insurance in the age of Web3

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Fireside chat   

The future of decentralised insurance models  
  • Where is the demand for blockchain-based P2P insurance likely to be concentrated and why?  
  • Does decentralised insurance truly have lower costs than traditional insurance?   
  • Resolving the trust paradox: can blockchain transparency and immutability defeat DeFi scepticism? 
  • The importance of proof-of-stake as a consensus mechanism: why is this a potential game changer?  
  • How can DeFi without borders navigate the complexities of geographically focused regulation?  
  • Beyond insuring DeFi: when will decentralised insurance become mainstream in other lines? 

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Fireside chat  

Insuring digital assets and the crypto ecosystem: the opportunities and challenges   
  • What novel insurance risks might there be in the DeFi and Web3 ecosystems?  
  • In what ways might NFTs impact the future of ownership? What are the implications for insurers? 
  • How could a lack of historical risk data around digital assets be overcome and how quickly?  
  • How can digital asset volatility best be navigated from both a risk and claims processing perspective?  
  • How soon should insurers build new payment infrastructures to adapt to Web3-native currencies?  
  • A safety net for DeFi: in what ways might digital asset insurance enable innovation in this space?  

Insurance Innovators speaker
Erik Rasmussen

Partner Information Technology Business Underwriting and Data
Trygg-Hansa

Danielle Wall Elliott
Danielle Wall Elliot

Chief Operating Officer
Nayms

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Fireside chat 

Insurance in the metaverse  
  • How quickly will the metaverse become a centre of retail activity?  
  • How soon will embedded and direct insurance sales be made in a metaverse context?   
  • Is it important to build metaverse presence now? Does Web3 proactivity necessarily extend into VR?  
  • How can insurers build a metaverse-ready brand and marketing strategy? 
  • In what ways could the metaverse enrich CX across the insurance value-chain?  
  • How can metaverse capabilities be used for risk modelling, staff training and customer education?   
  • How deep is the gulf between the metaverse today and metaverse maturity?   
  • Ready Player One: will the real and virtual worlds converge and what will this ultimately mean?  

Evangelos Avramakis, Swiss Re | Insurance Innovators
Evangelos Avramakis

Head of Digital Ecosystems R&D
Swiss Re

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Insurtech evening

on the 20 March at the Mogens Dahl Concert Hall!

We’ve handpicked a selection of the region’s most exciting start-ups from the insurtech scene to pitch to you.

 

Are you a new and innovative start-up that’s looking for the perfect platform to show off your business? Please get in touch if you’d like to pitch your business to over 350 attendees from the Nordic region.

Pre-insurance event insurtech evening photo

“Insurance Innovators Nordics remains the insurance event where you can meet the key industry players, gain deep insights into the important larger shifts, but also current challenges faced by the whole industry” CEO, Cachet

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