Re-imagining the future of Nordic insurance

21 April – 19 May 2021

Streaming live directly to you

Novel Coronavirus Update

The event has now moved online. If you are a delegate of the physical event – please see further information here

Join us online for Insurance Innovators: Nordics in April – May 2021

Insurance Innovators: Nordics 2021 is going ONLINE in April and May. Five weeks, five episodes, five keynotes and plenty of opportunities to connect and network with your peers.

Each episode has a standout keynote from a senior industry leader, followed by 1-to-1 interviews, chunky panel discussions and interactive audience Q&A. This is your chance to hear from C-suite visionaries, meet the next partner for your business and be inspired by the innovators and disruptors shaking up the world of insurance.

All hosted on one virtual platform and coming direct to your screen – join us this spring to be part of the conversations shaping the future of insurance.

Episode Breakdown

Streaming live every Wednesday morning 

 

Thriving in a digital age

Episode 1 – Wed 21 April 2021

The hottest topic of 2021 – hear how the CEO of Zurich, Denmark and other industry leaders have tackled digital transformation through Covid-19 and beyond. Offering practical solutions and step-by-step strategies, get all the best advice to enable digital growth and success.

Re-imagining the future of distribution

Episode 3: Wed 5 May 2021

Join experts from across the industry as they discuss the newest distribution trends and the growing presence of platforms and ecosystems. The tech giants are coming for insurance – understand what it will take to become an ecosystem driver in an ever-connected world.

Engaging the customer of the future

Episode 5: Wed 19 May 2021

Delighting customers is one thing, ensuring ROI is another. In this episode learn how to build a 360 ̊ view of customers, use value-added services to drive loyalty and integrate new tech such as chatbots, voice and NLP into your business model.

Assessing the opportunities of new tech

Episode 2: Wed 28 April 2021

AI, Big Data, advanced analytics and APIs – they’re all industry buzzwords – but how can you capitalise on the opportunities they present? Bringing insights from the absolute cutting edge, learn how new technology is revolutionising every step of the value chain.
 

Entering an era of insurance automation

Episode 4: Wed 12 May 2021

Automation is affecting every aspect of insurance, from underwriting to FNOL and automatic pay outs. Hear how others are harnessing the opportunities of automation to empower staff and build remote, hybrid workforces of the future.

Speakers

Carsten Christoffersen

Carsten Christoffersen

Chief Executive Officer, Zurich Denmark

Sigurdur Vidarsson, Tryggingamidstodin

Sigurður Viðarsson

Chief Executive Officer, TM Insurance

Ulrica Holmgren

Chief Information Officer, Länsförsäkringar

Hallvard Natvik

Hallvard Natvik

Chief Information Officer, Frende Insurance

Mattias Trostek, ICA Försäkring | Insurance Innovators

Mattias Trostek

Chief Information Officer, ICA Försäkringar

Morten Schultz Fruergaard, Kobstaedernes Forsikring

Morten Schultz Fruergaard

Director, Chief Operations Officer, Digital and IT, Købstædernes Forsikring

Hanna Lansivuori, Fennia Group | Insurance Innovators

Hanna Lansivuori

Chief Digital Officer, Fennia Group

Simen Aasen Engebretsen, Gjensidige

Simen Aasen Engebretsen

Vice President Group Strategy, Gjensidige

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Agenda

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Episode One - 09:00 BST
Wednesday, 21 April 2021 21 Apr

Episode Two - 09:30 BST
Wednesday, 28 April 2021 28 Apr

Episode Three - 09:30 BST
Wednesday, 5 May 2021 5 May

Episode Four - 10:00 BST
Wednesday, 12 May 2021 12 May

Episode Five - 09:30 BST
Wednesday, 19 May 2021 19 May

Thriving in a digital age

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09.00

From the studio

Juliette Foster will moderate the discussions and debrief with insurance pundits in the studio.


Manjit Rana photo, Insurance Innovators speaker
Manjit Rana

Head of Insurance
psKINETIC

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09.10

Keynote

Succeeding in an era of profound digital change

Hear Carsten discuss how COVID-19 rapidly accelerated the move towards a fully digital model and forced companies to adopt new ways of working. Learn how Zurich pivoted quickly in these challenging times to embrace new technologies for smoother operations and improved customer experience.


Carsten Christoffersen
Carsten Christoffersen

Chief Executive Officer
Zurich Denmark

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09.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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09:35

Panel discussion

Spotlight on risk assessment: new opportunities in an age of vehicle technology and data abundance

  • Digital transformation in risk assessment: progress to date and what’s next
  • How are new data sources enabling more accurate underwriting and tariffing in motor lines?
  • Tapping into safety systems to gain greater understanding around the frequency and severity of claims
  • Capitalising on the opportunities of vehicle data to build new products
  • Responding to rapid technological developments: how are EVs going to affect insurance metrics?
  • Looking to the future: are we entering a new risk assessment paradigm in motor?

Luigi Di Lillo

Lead Products & Partnerships - Automotive & Mobility Solutions
Swiss Re

Damir Plejic

Automotive and Mobility Consultant
Movingdots

Ola Bostrom

Vice President Research
Veoneer

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10:00

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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10.15

Interview

A practical guide to digital transformation

Join an industry expert as they discuss how to embrace data and new tech to become pioneering, digital-first organisations.

  • What are the greatest challenges when undergoing digital transformation in a traditional insurance company
  • What are the first steps to delivering change?
  • What are the future opportunities of becoming a digital-first organisation?
  • Overcoming the legacy challenge: what new and better approaches are emerging?

Hallvard Natvik
Hallvard Natvik

Chief Information Officer
Frende Insurance

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10.30

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.40

Panel discussion

Building the digital insurer of tomorrow

  • Creating an agile strategy: adapting to digital change while supporting overall business aspirations
  • Following a year of rapid transformation, how can insurers embed digital initiatives for long-term success?
  • What digital opportunities can be implemented at each stage of the value chain?
  • Overcoming legacy thinking: how can a culture of innovation be fostered across departments?
  • Should insurers build capabilities in-house or look for external partners?
  • What are the biggest challenges to achieving the digital dream?

Thomas Frost
Thomas Frost

Chief Commercial Officer and Head of Customer, Distribution and Market Management, Nordic Region
Zurich

Morten Schultz Fruergaard, Kobstaedernes Forsikring
Morten Schultz Fruergaard

Director, Chief Operations Officer, Digital and IT
Købstædernes Forsikring

Ulrica Holmgren

Chief Information Officer
Länsförsäkringar

Karl Lawless

VP Insurance
Fintech OS

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11.05

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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Assessing the opportunities of new tech

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09.30

From the studio

Juliette Foster will moderate the discussions and debrief with insurance pundits in the studio.


Neil Betteridge, Guidewire | Insurance Innovators
Neil Betteridge

VP Strategy
Guidewire

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09.40

Case study

When two worlds collide: grasping the insurtech opportunity

Over the past year, Icelandic insurance giant Tryggingamidstodin has overhauled its customer experience strategy with a new app and online solution. Built in partnership with an insurtech partner, the digital collaboration has given the incumbent a fresh new voice and image in the digital age. Sigurdur explains how grasping the new insurtech opportunity has worked to enhance TM’s digital offering and reach new and younger audiences.


Sigurdur Vidarsson, Tryggingamidstodin
Sigurður Viðarsson

Chief Executive Officer
TM Insurance

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09.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.05

In conversation

AI and advanced analytics: the next phase

Join two industry experts as they discuss the vast potential of AI and advanced analytics to transform insurance.

  • What are the challenges to implementing AI across the insurance value chain?
  • How can insurers use AI to maintain their competitive edge?
  • What must insurers do to step up their analytical capabilities?
  • How can automation, real-time analytics and predictive modelling best be used to make smarter decisions and drive efficiencies?

Tariq Maqsood, Fremtind | Insurance Innovators
Tariq Maqsood

Head of Automation and Business Analytics
Fremtind

Torgrim Lien, Eir Forsakring | Insurance Innovators
Torgrim Lien

Chief Executive Officer
Eir Försäkring

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.35

Panel discussion

Riding the wave of new tech: creating opportunities and efficiencies

  • Which new technologies have the greatest disruptive potential for insurers?
  • To what extent do APIs present an opportunity to insurers?
  • Getting ready for the API economy: what technology architecture is needed?
  • From better decision making to error reduction: how can technology improve customer service and boost profits?
  • How can new tech help insurers organise and optimise the quality of existing in-house data?
  • Lessons in integrating new technologies: strategies for success
  • How can insurers overcome roadblocks to change?
  • What are the first steps in building a corporate culture that supports a tech-first strategy?

Jon Holtan
Jon Holtan

Head of Product, Data and Analytics
Fremtind

Oskar Orn ingvarsson

Head of IT
TM Insurance

Mattias Trostek, ICA Försäkring | Insurance Innovators
Mattias Trostek

Chief Information Officer
ICA Försäkringar

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11.00

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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11.10

Quickfire pitches with pundit commentary

Start-ups will deliver quickfire pitches followed by commentary from expert pundits.

Pitch 1 | Utopia Analytics

Juko Leino, AI Insurtech Expert, Utopia Analytics

 

Pitch 2 | Akur8

Guillaume de Vauxclairs, International Client Executive, Akur8

 

Pitch 3 | DriveQuant

Philippe Moulin, CEO and Co-founder, DriveQuant


Juko Leino

AI Insurtech Expert
Utopia Analytics

Guillaume de Vauxclairs

International Client Executive
Akur8

Phillipe Moulin, Drivequant
Phillipe Moulin

Chief Executive Officer & Co-founder
DriveQuant

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Re-imagining the future of distribution

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09.30

From the studio

Juliette Foster will moderate the discussions and debrief with insurance pundits in the studio.


Manjit Rana photo, Insurance Innovators speaker
Manjit Rana

Head of Insurance
psKINETIC

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09.40

Keynote

Embedded insurance: a win-win situation

The evolution of the motor industry is closely entwined with insurance. Mobility is in the midst of a significant tech disruption and the market is developing rapidly. In an age of extreme convenience, consumer demand for simplicity and ease has rocketed. Is embedded insurance the answer? Looking to the future, how can insurers and car manufacturers collaborate to benefit all parties? In this presentation, delegates will get the chance to hear how Gjensidige Forsikring is tackling these opportunities and challenges head-on.


Philippart, Antoine, Gjensidige, Insurance Innovators
Antoine Philippart

Director of Motor, Nordics
Gjensidige

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09.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.05

In conversation

The next frontier: distribution in a digital age

Join two industry experts as they discuss how distribution is set to evolve in the coming years and the key trends to prepare for.

  • Will COVID-19 have a long-term effect on buying behaviours?
  • From insurtechs to ecosystems: what forces are shaping distribution trends?
  • How can insurers offer greater clarity to customers at point of sale?
  • What new technologies are required to support the future of distribution?
  • A long-term perspective: how are distribution models likely to change?

Sibylle Fischer, Baloise, Insurance Innovators Summit
Sibylle Fischer

Director Strategic Venturing
Baloise Group

Jane Kaasgaard Rasmussen

Vice President - New Business and Customer Innovation
Tryg

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.35

Panel discussion

Shifting perspectives: the evolution of platforms and ecosystems

  • Threat or future: why should insurers care about platforms and ecosystems?
  • What will the role of insurers be in an ecosystem-led future?
  • How can insurers devise and implement a long-term ecosystem strategy?
  • Reducing friction: how can insurers harness the collaborative power of platforms?
  • Sectors without borders: is this the future?
  • How will the evolution of ecosystems and shared data facilitate personalized, real-time digital marketing?

Elisabeth Falck, If P&C
Elisabeth Falck

Head of Digital Business Enablers
If P&C Insurance

Simen Aasen Engebretsen, Gjensidige
Simen Aasen Engebretsen

Vice President Group Strategy
Gjensidige

Henrik Hahtovirta, Fennia Group | Insurance Innovators
Henrik Hahtovirta

Director, Digital Sales, Marketing and Services
Fennia Group

Neil Betteridge, Guidewire | Insurance Innovators
Neil Betteridge

VP Strategy
Guidewire

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11.00

Live Q+A in the studio

The panellists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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Entering an era of insurance automation

Read more add
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10:00

From the studio

Juliette Foster will moderate the discussions and debrief with insurance pundits in the studio.


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10:10

Keynote

The chatbot as a virtual assistant: improving CX and optimising efficiency

From answering simple policy FAQs to actioning processes in the claims journey, chatbots have numerous use cases in insurance. In this keynote, Asko explores how insurers can use chatbots and virtual assistants to optimise the customer experience as well as improve efficiencies and drive cost savings. He’ll dive into big topics including: using bots to build trust, creating seamless transitions to human agents, and the potential of voice technology.


Asko Mustonen, If P&C, Insurance Innovators
Asko Mustonen

Head of Robotics
If P&C Insurance

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10:25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.35

Panel discussion

Remote, hybrid, automated: what does the future workforce look like?

  • How has COVID-19 changed working habits? Are these changes here to stay?
  • Looking ahead: what technology is set to have the greatest disruptive influence on the workforce?
  • Chatbots and virtual assistants: how will new technologies change job functions?
  • A hybrid workforce: achieving seamless integration between virtual and human
  • How can insurers boost overall organisational productivity through automation and agility?
  • What will be the most desirable skills for the future insurance workforce?
  • How can insurers attract, develop and retain a diversity of digital talent?
  • What does the future workforce look like and how can insurers prepare for change?

Bergrún Lilja Sigurjónsdóttir | Insurance Innovators
Bergrún Lilja Sigurjónsdóttir

HR Business Partner
VIS

Mette Bugge Bergsund, Gjensidge | Insurance Innovators
Mette Bugge Bergsund

Organisational Developer HR Analytics
Gjensidige

Tue Krabbe JUELSBO, Alm. Brand, Insurance Innovators
Tue Krabbe Juelsbo

Vice President – Head of People and Organisational Development
Alm. Brand

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11.00

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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Engaging the customer of the future

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09.30

From the studio

Juliette Foster will moderate the discussions and debrief with insurance pundits in the studio.


Niels Trzecieski, IBA | Insurance Innovators
Niels Trzecieski

Vice President of Sales
IBA

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09.40

Case study

Putting the customer at the heart of business and empowering employees

Trygg-Hansa has established a new pragmatic methodology called the Customer Compass. The key values are ‘listening, thinking, fixing and improving’ – working to improve CX and satisfaction. Hear Linda explain how she inspires the team to deliver the highest level of service and increase customer engagement.


Linda Ohling, Trygg-Hansa
Linda Öhling

Head of Customer Experience
Trygg-Hansa

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09.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.05

In conversation

Value-added services: a growth opportunity for insurers

Join an industry expert as they discuss the potential of value-added services to improve customer experience and increase the attractiveness of the insurance proposition.

  • To what extent can insurers win customer loyalty with incentives beyond price?
  • How can insurers use value-added services to increase engagement and improve trust?
  • Assessing the viability: how can insurers guarantee ROI on value-added services?
  • Are the value-added services of today potentially the core of the insurance offering tomorrow?

Frederik Borgers
Frederik Borgers

Head of Pricing International
UNIQA

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.35

Panel discussion

Towards a new era in customer experience: grasping the technology opportunities

  • What long lasting implications has COVID-19 had on the way insures interact with the customers?
  • Digital tipping point: how can insurers meet customer demands for self-service?
  • The end of call centres? How can insurers offer the right level of support and counsel?
  • Chatbots, voice, natural language processing: which technologies improve relationships?
  • Delivering for vulnerable customers: what role can technology play?
  • Ensuring ROI: what tech changes can be made for big gains?
  • What are the biggest challenges to new strategies and tech? How can these be overcome?

Hanna Lansivuori, Fennia Group | Insurance Innovators
Hanna Lansivuori

Chief Digital Officer
Fennia Group

Meeri Rebane - INZMO - Insurance Innovators
Meeri Rebane

Co-founder and CEO
Inzmo

Carsten Rahlf, ERGO, Insurance Innovators
Carsten Ebel

Head of Customer and Sales Service
ERGO

Kristian Anderson, Tryg | Insurance Innovators
Kristian Brunnenberger Andersen

Director, Head of Marketing & Customer Insights
Tryg

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11.00

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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Networking opportunities

At Insurance Innovators: Nordics, we’re not just delivering on content, we are also facilitating those all-important conversations and connections with our brand new networking and matchmaking platform.

Industry communication and collaboration has never been so important. With extended networking opportunities, this is the perfect platform to build your network, drive business growth, and stay ahead of the curve.

All episodes include:

  • Virtual coffee breaks
  • Invitation-only roundtables
  • Live Q+As with speakers

Sponsors

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“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” 

Global Lead Program Marketing Manager, Guidewire

Thought leadership

Whether it’s delivering a keynote presentation, or participating in a panel discussion alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.

Brand awareness

It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in the insurance world. Become a hub partner and get your story out with branding  on our networking and matchmaking app.

Lead generation

With experts and leaders from key industry players, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.

Get your tickets

Insurance providers

If you are an insurance policy provider, broker, underwriter or aggregator, click below to purchase your ticket.

Solution providers

If you offer any kind of solution to the insurance industry, we have a range of options for you to choose from. Click below to see the different ticket options we have available.

“A great opportunity to have a closer look on the developments in the Nordic insurance markets as well as for networking with inspirational people.” Head of Business Innovation, Helvetia

Novel Coronavirus Update

Update for Insurance Innovators: Nordics

Last year, we made the decision to further postpone Insurance Innovators: Nordics to 23-24 February 2021. Due to the ongoing disruption caused by the pandemic, we have decided not to host the evet in person at that time.

We have therefore decided to host the event online and can now announce that the conference will be broadcasting directly to you on 21st April -19th May 2021.

We are optimistic that with the new event format we will be able to continue creating opportunities for the insurance sector to come together to learn, spark ideas, and critically, do business.

We can also announce that Insurance Innovators: Nordics 2022 will take place as a live event on 30-31 March 2022 at the Marriott Copenhagen. We very much hope that life will have returned much nearer to normal by then. 

For attendees of Insurance Innovators: Nordics, you will be receiving further information with regards to transfers and refunds of registration fees.