Re-imagining the future of Indonesian insurance

20 – 21 February 2019

JW Marriott, Jakarta

New speaker announcement

Aldi Haryopratomo, Chief Executive Officer, GO-PAY

GO-PAY is Indonesia’s leading e-wallet, and is part of the super-app GO-JEK!  Aldi Haryopratomo, Chief Executive Officer, GO-PAY will be giving the closing keynote address on day 1 – don’t miss the chance to hear from one of the brightest minds in financial services and broaden your network this February!

As Southeast Asia’s most populous country, Indonesia’s low penetration of insurance products and high profit margins means the potential for growth is fantastic.

Take advantage of the opportunities provided at Insurance Innovators: Indonesia 2019, with strategic discussions including AI and RPA, digital strategies, lifestyle apps and platforms. If you work in the Life or General Insurance markets in Asia you need to be in Jakarta on 20 & 21 February 2019!

Why should you attend?

Keynote address from Zia Zaman, Chief Innovation Officer, MetLife

Capitalise on 6+ hours of dedicated networking: make the connections that will help you succeed

Learn from an array of C-level executives from Generali Indonesia, Chubb General Insurance, Zurich Indonesia and more

Hear from the digital giants disrupting the insurance space including GO-PAY, OVO and GoBear

Data workshops: discover how to transform raw data into actionable insights

Explore how innovative FinTechs are influencing financial services in Indonesia

Insurance Innovators: Indonesia 2019 is part of our Financial Services Indonesia event.

Financial Services Indonesia 2019 is the leading co-located conference that brings together senior representatives from Indonesia’s retail banking, general insurance and life insurance industries for two days of stimulating discussion and networking.

The co-located banking event, MoneyLIVE: Indonesia 2019, will explore the transforming banking market whilst discussing the transformative power of digital, game-changing FinTechs, innovative cultures, new technologies including AIblockchain, data analytics, and more.

One ticket, 2 conferences.

Buying a ticket to either conferences gives you access to both conferences, the joint exhibition space and networking sessions.

 

Whether its retail banking, insurance, or the wider Indonesian finance landscape, Financial Services Indonesia 2019 provides the perfect platform for you to influence the industry of your choice.

 

Speakers

Zia Zaman - Insurance Innovators

Zia Zaman

Chief Innovation Officer, MetLife Asia

Aldi Haryopratomo - GO-PAY

Aldi Haryopratomo

Chief Executive Officer, Go-Pay

Vivin Arbianti - Generali Indonesia

Vivin Arbianti

Chief of Marketing and Customer, Generali Indonesia

Hassan Karim Photo

Hassan Karim

President Director, Zurich Indonesia

Auralusia Rimadiana

Chief Sales and Distribution Officer , Adira Insurance

Juan Cazcarra - AXA

Juan Cazcarra

Director, AXA Indonesia

Tai-Kuan Ly

Tai-Kuan Ly

President Director , Chubb

Destya Danang Praditya

Head of Payment and Financial Service , Bukalapak

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Agenda

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Day 1 Wednesday, 20 February 2019

Day Two Thursday, 21 February 2019

9.20

Welcome address - John Lawrence, Director, APAC, Insurance Innovators

9.25

Chair's opening remarks - Tony Hobrow, Chief Executive Officer, Asia Pacific, VenturesOne

Session 1

The future of Indonesian insurance

9.30
Keynote address

Strategy driven transformation: navigating a changing landscape


Juan Cazcarra - AXA
Juan Cazcarra

Director , AXA Indonesia

09.55

Digital insurance and the API economy: 2 speed architecture for insurance IT


Augustine Tay

Corporate VP, General Manager, South East Asia & South Pacific , eBaoTech

10.15
Panel discussion

Technology, engagement, innovation: achieving industry-wide transformation

  • How is the insurance market developing across Indonesia?
  • Insurance for all: what must be done to foster greater take up?
  • Financial education: how can the need for protection and security be best communicated?
  • Microinsurance: what now and where next?
  • Triumphing in a digital world: what stands in the way of digital progress?
  • AI, RPA, IoT: which new technologies will have the biggest impact on the industry?
  • A spotlight on lifestyle platforms: how will the financial landscape transform in years to come?
  • In what ways will the insurance industry be impacted by super apps?

Hassan Karim Photo
Hassan Karim

President Director , Zurich Indonesia

Vivin Arbianti - Generali Indonesia
Vivin Arbianti

Chief of Marketing and Customer , Generali Indonesia

Juan Cazcarra - AXA
Juan Cazcarra

Director , AXA Indonesia

Rajat Sharma

Head of Sales and Alliances, eBaoTech

11.00

Refreshments

Session 2

Engaging consumers - adding value to the customers' lives

11.35
Case study  |  FWD MAX by FWD Life

Developing a value-add app: integrating into consumer lifestyles

FWD Life recently launched its FWD Max mobile app, with the purpose of further penetrating the insurance market in Indonesia. With financial services penetration lower than neighbouring countries, such as Thailand, Malaysia and Singapore, Maika Randini will explore how FWD Life’s mobile app has transformed its customer engagement approach in Indonesia, and discuss how a lifestyle-focused app can resonate with a range of customers.


Alfi Yani FWD Life
Alfi Yani

Head of Customer Experience , FWD Life

12.00

Launching successful connected insurance services

  • From customer engagements to technological foundations: defining clear business strategies
  • Marrying disparate strategies into one: achieving true connected services
  • What’s next for connected services in a digital world?

Jacob Hasson

Executive Vice President, Scope Technology

12.20
Case study  |  Chubb Mobile Assistance

Chubb’s Mobile Assistant app allows customers to submit claims digitally through 7 easy steps as well as purchase additional products directly from the app.  The app provides digital convenience to customers in a paper-based industry, and provides efficient interactions via customer mobile devices.  In this case study, Tai-Kuan Ly will explore what it takes to create an app that increases customer satisfaction, and shed light on how digital advancements can drive further customer engagement within the insurance industry.    


Tai-Kuan Ly
Tai-Kuan Ly

President Director , Chubb

Session 3

Embracing the digital shake-up

12.45
Panel discussion

From seamless CX to digital marketing: succeeding in a digital-centric world

  • An honest reflection: how successfully has the industry adopted digital advancements to date?
  • Defining internal digital strategies: what should be a focus?
  • The importance of putting the customer first: driving a customer-centric approach internally
  • Brand, loyalty, engagement: exploring the wider opportunities digital change facilitates
  • From legacy systems to board buy-in: what stands in the way of digital advancements?
  • In what ways will digital advancements transform public engagement with insurers?
  • Getting it right: what can be learned from digital triumphs in China, Thailand and Singapore?
  • Indonesia’s digital ecosystem of the future: will insurers lead the way?

Aditya Budi - Speaker Photo
Aditya Budi

Chief Executive Officer , Premiro

Cleosent Randing - Pasarpolis
Cleosent Randing

Founder , PT. PasarPolis

Loh Ben Jern - Tune Protect Group
Loh Ben Jern

Chief Marketing and Digital Officer , Tune Protect Group

13.10

Lunch

Session 4

Taking a technological leap forwards

14.25

From big data to cognitive services: scoping out the opportunities

In this presentation, Sitecore will share examples of successful technological innovation within the insurance industry, as well as the strategic ambitions of leading insurers – be inspired from those leading the way with IoT, big data and personalisation.


Anthony Chan

Vice President, Head of Strategic Products Sales and Value Engineering , Sitecore

14.45

Enhanced insurance: uncovering the power of new technologies

Prudential has successfully utilized new technologies such as automation and analytics to strengthen their insurance processes, which has improved the accuracy of risk identification, made claims processing more efficient, and more.  In this presentation, Iskak Hendrawan will explore the impacts of new technologies on the insurance industry, and how these tech advancements can be implemented effectively into businesses.


Iskak Hendrawan 2018 speaking at Insurance Innovators Indonesia 2018
Iskak Hendrawan

Chief Technology Officer , Prudential Indonesia

15.05

Automating investment linked fund admin – a technological case study

 


Matthew Baldwin _ FRS
Matthew Baldwin

Managing Director Asia , Financial Risk Solutions

15.25
Panel discussion

Succeeding in the technological revolution: defining a robust strategy

  • From legacy systems to agile infrastructure: how can insurers bridge the gap?
  • From AI to RPA: how will new technologies transform the insurance industry?
  • Readying the workforce for in-house transformation: what skills should be developed?
  • Viewing technology as an enabler, not a cost: gaining buy-in from all levels
  • Exploring the potential of the cloud: the good, the bad, the ugly
  • Outsource versus build: what must be taken into consideration when defining a tech strategy?
  • Malware, phishing, shadow IT: strengthening security systems to accommodate change

Iskak Hendrawan 2018 speaking at Insurance Innovators Indonesia 2018
Iskak Hendrawan

Chief Technology Officer , Prudential Indonesia

Wilmen Lusthom

Head of Information Technology , Pan Pacific Insurance

Benny Hinadrayanto

Head of IT Development , BCA Insurance

15:55

Refreshments

Session 5

All aboard the FinTech Express!

16.30
Panel discussion

Innovation central: navigating a vast sea of game-changing opportunities

  • From engagement to microproducts: how are FinTechs transforming financial services?
  • Cracking the millennial market: are FinTechs key to millennial engagement? If so, why?
  • What is needed from the government to support FinTech developments?
  • Incumbents and FinTechs: what must be considered when forming strategic partnerships?
  • How can partnerships between incumbents and FinTechs accelerate digital advancements?
  • Change is coming: how will players like GRAB and GO-JEK disrupt banks and insurers?

Rian Kaslan

Head of Strategy and Digital Solutions , Bank Commonwealth

Vishal Tulsian

Chief Executive Officer , Amar Bank

Adjeng AturDuit - imoney
Adjeng Praja

Head of Business Development , imoney

Ganesh Rengaswamy

Co-founding Partner , Quona

17.05

Digital commerce of the future: how is digital CX set to transform?

In this presentation, Andrew will dig deep into current user experiences, uncover the impacts next-generation AI will have on current processes and explore the potential of conversational commerce in years to come.


Andrew Taggart - PwC
Andrew Taggart

Partner, Financial Services Leader , PwC

17.25
Exclusive interview

The age of FinTechs: a perfect bridge for financial services


Aldi Haryopratomo - GO-PAY
Aldi Haryopratomo

Chief Executive Officer , Go-Pay

17.45

Chair's closing remarks, followed by a drinks reception - Tony Hobrow, Chief Executive Officer, Asia Pacific, VenturesOne

09.30

Chair's opening remarks - Gilbert Naibaho, Director, Chief Operations Officer, Lippo Insurance

Keynote address

09.35

Revolutionising insurance: making insurance a ‘must have’ for customers


Zia Zaman - Insurance Innovators
Zia Zaman

Chief Innovation Officer , MetLife Asia

Session 6

Tomorrow's distribution landscape

09.55

Digital versus agents: balancing the traditional with the disruptive

  • Reflecting on recent developments: how has distribution changed over the past 5 years?
  • F2F versus digital: how do clients prefer to interact?
  • The role of the agent: to what extent are agents core to maintaining engagement?
  • The evolving distribution scene: will apps lead the way for future interactions?

Auralusia Rimadiana

Chief Sales and Distribution Officer , Adira Insurance

10.20

Connecting with customers in the digital world: strategies for success

  • What does a successful customer experience look like?
  • Diving into the role of the agent: a focus on sales conversions
  • Uncovering the value of digital transformation
  • A look into success stories: what can be learned for years to come?

Zal Dastur

Chief Operating Officer and Co-Founder , Lucep

10.40
Panel discussion

The future of distribution: scanning the horizon for new opportunities

  • Capitalising on a mobile-centric nation: is this the answer to reaching disparate islands?
  • Exploring the potential of aggregators in Indonesia
  • From tariffs to consumer behaviour: what’s stopping new distribution channels from taking off?
  • What is required from the regulator to enable diverse distribution networks that work?
  • From Facebook to Line: what opportunities do social media present for distribution?
  • Getting creative: how else might insurance products be distributed in the connected world?

Alberto Hanani - SLU Assurance
Alberto Hanani

President Director , Sarana Lindung Upaya

Julien Combaret

Operation Support Director , PT Asuransi ABDA

Tania Chandra - Equity Life
Tania Chandra

Alternative Distribution Director , Equity Life Indonesia

11.10

Refreshments

Session 7

Workshop | Lightning pitches

Workshop
Lightning Pitches

In this session delegates will have the chance to attend the workshop or attend the lightning pitches


11.40
Workshop

Best practice for data protection: lessons from Europe

With personal data protection becoming a focus for regulators across the world, Indonesian insurers and banks must be ready for future data protection initiatives to come.  This workshop will uncover best practice for consumer data protection, as well as explore lessons learned from GDPR in Europe.


Led by:

Johar Shadiq - Bank BNTP
Johar Shodiq

Head of Data Architect and Governance , Bank BTPN

12.15

Time to switch sessions


12.30

Workshop repeated


Each FinTech and InsurTech will get 10 minutes to explore their exciting businesses and innovations.


11.40
Chair’s opening remarks

Gilbert Naibaho

Director, Chief Operating Officer , Lippo General Insurance

11.45
Pitch 1 | Provesty

Provesty is a tech enabled Peer-to-Peer crowdfunding startup for real estate investment and development in Indonesia


Muhammad Izzatullah

Founder and Chief Executive Officer , Provesty

11.55
Pitch 2 | Yonk.io

YONK is a mobile application to help the Small & Medium Enterprises in Indonesia to have cash flow worry free.


Leonardus Gazali

Chief Executive Officer , Yonk.io

12:05
Pitch 3 | FidentiaX

World’s 1st Marketplace for Tradable Insurance Policies


Alvin Ang, FidentiaX
Alvin Ang

Co-Founder , FidentiaX

12.15
Pitch 4 | Gradana Indonesia

P2P lending for mortgage down payment financing


Angela Oetama

Co-Founder , Gradana Indonesia

12.25
Pitch 5 | Xfers

A Singaporean-based payment processing gateway offering credit card processing and Internet banking transfers


Tianwei Liu Xfers
Tianwei Liu

Chief Executive Officer , Xfers

12.35
Pitch 6 | TADA

Customer loyalty is dead. Advertising is ineffective. Why Financial Services in Indonesia should focus on advocacy instead…


Antonius Taufan

Managing Director, Tada

13.00

Lunch

Session 8

Marketplace-led platforms - are we on the brink of a revolution?

14.25

Getting creative: rethinking and rewiring insurance

  • From partnerships to cross-industry inspiration: defining the changes to come
  • An entertainment industry perspective: what are the opportunities and challenges for insurers?
  • Quick wins with Air Asia: successful strategies and lessons learned

Loh Ben Jern - Tune Protect Group
Loh Ben Jern

Chief Marketing and Digital Officer , Tune Protect Group

14.45

Convenient, transparent, accessible: exploring the financial platforms of today


Marnix Zwart

Chief Product Officer , GoBear

15.05
Panel discussion

A strategic overview: the role of insurers in the platform-driven age

  • Defining today’s platform: multiple services in one location
  • Insurance behind the scenes: how will insurance fit into the platform-led world?
  • How can insurers’ best prepare for platform integration in the next 5 years?
  • The threat of disintermediation: can relationships with customers be maintained?
  • From values to technology: what needs to be a focus when securing successful partnerships?
  • What challenges can be expected when integrating with external players?
  • Readying the workforce for transformation: what new skills need to be developed?
  • Looking to Europe: lessons learned from open banking and open APIs
  • An opportunity for enhanced engagement: improving financial inclusion through platforms

John M Lerebulan

Director of Agency , AXA

Marnix Zwart

Chief Product Officer , GoBear

Kartina Sury
Kartina Sury

Senior Vice President Digital & Marketing, Senior Researcher , STIE Kusumanegara

Alpha Ho - CII
Alpha Ho

Corporate Development Manager , Chartered Insurance Institute (CII)

Session 9

Visionary spotlight

15.35
Closing keynote address

The super apps are coming: being part of consumers’ everyday lives


Harianto Gunawan

Director of Enterprise Payments , OVO

16.00

Chair's closing remarks, end of conference, Gilbert Naibaho, Director, Chief Operating Officer, Lippo Insurance

Sponsors

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Who attends?

300+

attendees

80+

organisations

20+

speakers

70%

speakers C-Level

Tickets

All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

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Venue Details

JW Marriott, Jakarta

JW Marriott, Jakarta

Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Kawasan Mega Kuningan Jakarta 12950

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