Re-imagining the future of Indonesian insurance

20 – 21 February 2019

JW Marriott, Jakarta

New speaker announcement

Young Yang, Managing Director, Zhong An International

Young Yang is the Managing Director of Zhong An International, the prodigy of Tencent, Ping An and Alibaba! Young will be giving a keynote address on day one – don’t miss the chance to hear from one of the most exciting innovators in China!

As Southeast Asia’s most populous country, Indonesia’s low penetration of insurance products and high profit margins means the potential for growth is fantastic.

Take advantage of the opportunities provided at Insurance Innovators: Indonesia 2019, with strategic discussions including AI and RPA, digital strategies, lifestyle apps and platforms. If you work in the Life or General Insurance markets in Asia you need to be in Jakarta on 20 & 21 February 2019!

Why should you attend?

Keynote address from Zia Zaman, Chief Innovation Officer, MetLife

Capitalise on 6+ hours of dedicated networking: make the connections that will help you succeed

Learn from an array of C-level executives from Generali Indonesia, Chubb General Insurance, Zurich Indonesia and more

Hear from the digital giants disrupting the insurance space including LINE, Bukalapak and GoBear

Data workshops: discover how to transform raw data into actionable insights

Explore how innovative FinTechs are influencing financial services in Indonesia

Insurance Innovators: Indonesia 2019 is part of our Financial Services Indonesia event.

Financial Services Indonesia 2019 is the leading co-located conference that brings together senior representatives from Indonesia’s retail banking, general insurance and life insurance industries for two days of stimulating discussion and networking.

The co-located banking event, MoneyLIVE: Indonesia 2019, will explore the transforming banking market whilst discussing the transformative power of digital, game-changing FinTechs, innovative cultures, new technologies including AIblockchain, data analytics, and more.

One ticket, 2 conferences.

Buying a ticket to either conferences gives you access to both conferences, the joint exhibition space and networking sessions.


Whether its retail banking, insurance, or the wider Indonesian finance landscape, Financial Services Indonesia 2019 provides the perfect platform for you to influence the industry of your choice.



Zia Zaman - Insurance Innovators

Zia Zaman

Chief Innovation Officer, MetLife Asia

Edy Tuhirman - Insurance Innovators

Edy Tuhirman

Chief Executive Officer, Generali Indonesia

Hassan Karim Photo

Hassan Karim

President Director, Zurich Indonesia

Speaker placeholder

Juan Cazcarra

Chief Financial Officer, AXA Indonesia

Tai-Kuan Ly

Tai-Kuan Ly

President Director , Chubb Group

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Young Yang

Managing Director, Zhong An International

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Tony Hobrow

Chief Executive Officer, Asia Pacific, VenturesOne

Destya Danang Praditya

Head of Payment and Financial Service , Bukalapak

More Speakers


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Day 1 Wednesday, 20 February 2019

Day Two Thursday, 21 February 2019


Welcome address


Chair's opening remarks - Tony Hobrow, Chief Executive Officer, Asia Pacific, VenturesOne

Session 1

The future of Indonesian insurance

Keynote address

Strategy driven transformation: navigating a changing landscape


Grasping the opportunities of tomorrow

Woody Mo eBaoTech | Insurance Innovators
Woody Mo

President and Chief Executive Officer , eBaoTech

Panel discussion

Technology, engagement, innovation: achieving industry-wide transformation

  • How is the insurance market developing across Indonesia?
  • Insurance for all: what must be done to foster greater take up?
  • Financial education: how can the need for protection and security be best communicated?
  • Microinsurance: what now and where next?
  • Triumphing in a digital world: what stands in the way of digital progress?
  • AI, RPA, IoT: which new technologies will have the biggest impact on the industry?
  • A spotlight on lifestyle platforms: how will the financial landscape transform in years to come?
  • In what ways will the insurance industry be impacted by super apps?

Hassan Karim Photo
Hassan Karim

President Director , Zurich Indonesia

Edy Tuhirman - Insurance Innovators
Edy Tuhirman

Chief Executive Officer, Generali Indonesia

Zia Zaman - Insurance Innovators
Zia Zaman

Chief Innovation Officer, MetLife Asia

Woody Mo eBaoTech | Insurance Innovators
Woody Mo

President and Chief Executive Officer , eBaoTech



Session 2

Engaging consumers - adding value to the customers' lives

Case study  |  FWD MAX by FWD Life

Developing a value-add app: integrating into consumer lifestyles

FWD Life recently launched its FWD Max mobile app, with the purpose of further penetrating the insurance market in Indonesia. With financial services penetration lower than neighbouring countries, such as Thailand, Malaysia and Singapore, Maika Randini will explore how FWD Life’s mobile app has transformed its customer engagement approach in Indonesia, and discuss how a lifestyle-focused app can resonate with a range of customers.

Maika Randini

Chief Marketing Officer , FWD Indonesia


Hitting the nail on the head: what do customers really want?

Case study  |  Chubb Mobile Assistance

Chubb’s Mobile Assistant app allows customers to submit claims digitally through 7 easy steps as well as purchase additional products directly from the app.  The app provides digital convenience to customers in a paper-based industry, and provides efficient interactions via customer mobile devices.  In this case study, Tai-Kuan Ly will explore what it takes to create an app that increases customer satisfaction, and shed light on how digital advancements can drive further customer engagement within the insurance industry.    

Tai-Kuan Ly
Tai-Kuan Ly

President Director , Chubb Group

Session 3

Embracing the digital shake-up

Panel discussion

From seamless CX to digital marketing: succeeding in a digital-centric world

  • An honest reflection: how successfully has the industry adopted digital advancements to date?
  • Defining internal digital strategies: what should be a focus?
  • The importance of putting the customer first: driving a customer-centric approach internally
  • Brand, loyalty, engagement: exploring the wider opportunities digital change facilitates
  • From legacy systems to board buy-in: what stands in the way of digital advancements?
  • In what ways will digital advancements transform public engagement with insurers?
  • Getting it right: what can be learned from digital triumphs in China, Thailand and Singapore?
  • Indonesia’s digital ecosystem of the future: will insurers lead the way?

Aditya Budi - Speaker Photo
Aditya Budi

Chief Executive Officer , Premiro

Cleosent Randing - Pasarpolis
Cleosent Randing

Founder , PT. PasarPolis

Loh Ben Jern - Tune Protect Group
Loh Ben Jern

Chief Marketing and Digital Officer , Tune Protect Group



Session 4

Taking a technological leap forwards


‘AI Customer Service’: bringing together big data, voice and facial recognition


Enhanced insurance: uncovering the power of new technologies

Prudential has successfully utilized new technologies such as automation and analytics to strengthen their insurance processes, which has improved the accuracy of risk identification, made claims processing more efficient, and more.  In this presentation, Iskak Hendrawan will explore the impacts of new technologies on the insurance industry, and how these tech advancements can be implemented effectively into businesses.

Iskak Hendrawan 2018 speaking at Insurance Innovators Indonesia 2018
Iskak Hendrawan

Chief Technology Officer , Prudential Indonesia


Agility is king: technology as a competitive advantage



Matthew Baldwin FRS | Insurance Innovators
Matthew Baldwin

Managing Director Asia , Financial Risk Solutions

Panel discussion

Succeeding in the technological revolution: defining a robust strategy

  • From legacy systems to agile infrastructure: how can insurers bridge the gap?
  • From AI to RPA: how will new technologies transform the insurance industry?
  • Readying the workforce for in-house transformation: what skills should be developed?
  • Viewing technology as an enabler, not a cost: gaining buy-in from all levels
  • Exploring the potential of the cloud: the good, the bad, the ugly
  • Outsource versus build: what must be taken into consideration when defining a tech strategy?
  • Malware, phishing, shadow IT: strengthening security systems to accommodate change

Iskak Hendrawan 2018 speaking at Insurance Innovators Indonesia 2018
Iskak Hendrawan

Chief Technology Officer , Prudential Indonesia

Wilmen Lusthom

Head of Information Technology , Pan Pacific Insurance

Benny Hinadrayanto

Head of IT Development , BCA Insurance



Session 5

All aboard the FinTech Express!

Panel discussion

Innovation central: navigating a vast sea of game-changing opportunities

  • From engagement to microproducts: how are FinTechs transforming financial services?
  • Cracking the millennial market: are FinTechs key to millennial engagement? If so, why?
  • What is needed from the government to support FinTech developments?
  • Incumbents and FinTechs: what must be considered when forming strategic partnerships?
  • How can partnerships between incumbents and FinTechs accelerate digital advancements?
  • Change is coming: how will players like GRAB and GO-JEK disrupt banks and insurers?

Speaker placeholder
Juan Cazcarra

Chief Financial Officer , AXA Indonesia

Rian Kaslan

Head of Strategy and Digital Solutions , Bank Commonwealth

Revie Sylviana

Business Development Director , Line Corp Indonesia

Vishal Tulsian

Chief Executive Officer , Amar Bank


Staying ahead of the innovation curve: succeeding in a fast-paced world of change

Andrew Taggart - PwC
Andrew Taggart

Partner, Financial Services Leader , PwC

Keynote address

Transforming a traditional industry: the future of insurance

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Young Yang

Managing Director , Zhong An International

Closing keynote address

Looking into the crystal ball: disrupting financial services in Indonesia


Chair's closing remarks

Chair’s closing remarks, followed by a drinks reception


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Tony Hobrow

Chief Executive Officer, Asia Pacific , VenturesOne


Chair's opening remarks

Keynote address


Revolutionising insurance: making insurance a ‘must have’ for customers

Zia Zaman - Insurance Innovators
Zia Zaman

Chief Innovation Officer, MetLife Asia

Session 6

Tomorrow's distribution landscape


Digital versus agents: balancing the traditional with the disruptive

  • Reflecting on recent developments: how has distribution changed over the past 5 years?
  • F2F versus digital: how do clients prefer to interact?
  • The role of the agent: to what extent are agents core to maintaining engagement?
  • The evolving distribution scene: will apps lead the way for future interactions?

Auralusia Rimadiana

Chief Sales and Distribution Officer , Adira Insurance


Connecting with customers in the digital world: strategies for success

Panel discussion

The future of distribution: scanning the horizon for new opportunities

  • Capitalising on a mobile-centric nation: is this the answer to reaching disparate islands?
  • Exploring the potential of aggregators in Indonesia
  • From tariffs to consumer behaviour: what’s stopping new distribution channels from taking off?
  • What is required from the regulator to enable diverse distribution networks that work?
  • From Facebook to Line: what opportunities do social media present for distribution?
  • Getting creative: how else might insurance products be distributed in the connected world?

Alberto Hanani Photo
Alberto Hanani

President Director , Sarana Lindung Upaya

Julien Combaret

Operation Support Director , PT Asuransi ABDA

Antony Japari Photo
Antony Japari

President Director , PT Capital Life Indonesia

Tania Chandra - Equity Life
Tania Chandra

Alternative Distribution Director , Equity Life Indonesia



Session 7

Workshop | Lightning pitches

Lightning Pitches

In this session delegates will have the chance to attend the workshop or attend the lightning pitches


Best practice for data protection: lessons from Europe

With personal data protection becoming a focus for regulators across the world, Indonesian insurers and banks must be ready for future data protection initiatives to come.  This workshop will uncover best practice for consumer data protection, as well as explore lessons learned from GDPR in Europe.

Led by:

Johar Shadiq - Bank BNTP
Johar Shodiq

Head of Data Architect and Governance , Bank BTPN

Each FinTech and InsurTech will get 10 minutes to explore their exciting businesses and innovations.

Pitch 1 | Tunaikita 

A digital credit-granting app – customers can apply for fast and flexible loans from anywhere!

Speaker placeholder
Andry Huzain

Co-Founder and Chief Operating Officer , Tunaikita

Pitch 2 | Provesty

Provesty is a tech enabled Peer-to-Peer crowdfunding startup for real-estate Investment and Development in Indonesia.

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Muhammad Izzatullah

Founder and Chief Executive Officer , Provesty

Pitch 3 |

YONK is a mobile application to help the Small & Medium Enterprises in Indonesia to have cash flow worry free.

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Leonardus Gazali

Chief Executive Officer ,

Pitch 4|   Arival Bank

Arival is the first digital fintech bank for a new generation of businesses.

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Jeremy Berger

Chief Operating Officer and Co-Founder , Arival Bank

Pitch 5 | FidentiaX

World’s 1st Marketplace for Tradable Insurance Policies

Alvin Ang Photo
Alvin Ang

Co-Founder , FidentiaX

Pitch 6 | Gradana Indonesia


Speaker placeholder
Angela Otama

Co-Founder , Gradana Indonesia

Pitch 7 |

Pitch 8 | Xendit



Session 8

Marketplace-led platforms - are we on the brink of a revolution?

Keynote address

Riding the winds of change: platforms are the future

Destya Danang Praditya

Head of Payment and Financial Service , Bukalapak


Developing marketplace capabilities: an operational overview


Convenient, transparent, accessible: exploring the financial platforms of today

Marnix Zwart

Chief Product Officer , GoBear

Panel discussion

A strategic overview: the role of insurers in the platform-driven age

  • Defining today’s platform: multiple services in one location
  • Insurance behind the scenes: how will insurance fit into the platform-led world?
  • How can insurers’ best prepare for platform integration in the next 5 years?
  • The threat of disintermediation: can relationships with customers be maintained?
  • From values to technology: what needs to be a focus when securing successful partnerships?
  • What challenges can be expected when integrating with external players?
  • Readying the workforce for transformation: what new skills need to be developed?
  • Looking to Europe: lessons learned from open banking and open APIs
  • An opportunity for enhanced engagement: improving financial inclusion through platforms

John M Lerebulan

Director of Agency , AXA

Marnix Zwart

Chief Product Officer , GoBear

Kartina Sury

Vice President & Head of Customer Strategy and Experience , Equity Life Indonesia

Alpha Ho - CII
Alpha Ho

Corporate Development Manager , Chartered Insurance Institute (CII)

Session 9

Visionary spotlight

Closing keynote address

The super apps are coming: being part of consumers’ everyday lives


Chair's closing remarks, end of conference


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speakers C-Level


All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

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Venue Details

JW Marriott, Jakarta

JW Marriott, Jakarta

Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Kawasan Mega Kuningan Jakarta 12950

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