Exploring new frontiers in the fight against fraud

10 March 2020 – Insurtech Evening

11 March 2020 – Main Conference

Hilton Tower Bridge, London

Insurance Innovators: Fraud & Claims

As part of Insurance Innovators: Fraud & Claims

Whether you’re a budding insurtech or industry heavyweight this event will spark your imagination and equip you with the tools needed to combat insurance fraud

The fraud agenda is packed with specialist content from 25+ fraud experts discussing the most prevalent issues facing the industry, including the latest fraud-fighting technologies, an update on the IFiHUB, and how to create a collaborative culture.

Hot

Topics

 

 

Fraud in the digital age

Hear experts discuss digital trends and future forecasts, and learn how your department can step-up its strategies in the fight against fraud.

Technology enabling fraudsters

Looking in the mirror, understand how fraudsters are manipulating technology to their advantage and how you can stay ahead of the curve.

A new data landscape

Take a look at what’s just over the horizon, grab control and transform your data ‘Wild West’ into a valuable asset that works to your advantage.

Human + Tech?

The human element of fighting fraud is not to be forgotten. Take part in a specialist workshop that addresses how the tightrope of technology and human expertise can be navigated one step at a time.

Collaborating for success

The issue at the top of everyone’s agenda! Join this session that is dedicated to understanding how aggregators, brokers, law enforcement and fraud and claims departments can collaborate effectively to combat fraud.

Speakers

Dan Trueman, AXIS Insurance | Insurance Innovators

Dan Trueman

Global Head of Cyber, AXIS Insurance

Mike Bennet, AXA UK | Insurance Innovators

Mike Bennett

Head of Fraud and Investigations, AXA UK

Adele Sumner. RSA | Counter Fraud 2019 | Insurance Innovators

Adele Sumner

Head of Counter Fraud and Financial Crime, RSA

Tom Gardiner, Aviva | Counter Fraud 2019 | Insurance Innovators

Tom Gardiner

Head of Fraud, Risk and Recoveries, Aviva

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators

Julia Walker-Smith

Associate Director – Fraud, BGL

Andy Fyfe, City of London Police | Insurance Innovators

Andy Fyfe

Detective Chief Inspector at Economic Crime Department, City of London Police

Stephen-adams | Insurance Innovators

Stephen Adams

Fraud Manager, Confused.com

Jon Radford, QBE | Insurance Innovators

Jon Radford

SIU Claims Manager, QBE Europe

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Collaborate and solve your problems

You asked and we delivered! Our two afternoon workshops, combining Insurance Innovators: Fraud and Insurance Innovators: Claims, will facilitate original discussions around the most pressing issues facing fraud and claims departments. Collaborate, engage and come away feeling inspired with practical insights to take back to your organisation.

Workshop 1

Human + Tech: finding the balance

Workshop 2

Working across departments to combat fraudulent claims

Dicussion points include:

  • Reframing the debate: is the future of insurance human plus technology, or human vs technology?
  • How can fraud and claims departments integrate new technologies alongside existing expertise?
  • When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
  • Anticipating change: how will technology create skills gaps and how can insurers adapt?
  • Overcoming challenges: what currently stands in the way of harmonious integration?

Dicussion points include:

  • Achieving the dream: what does a holistic claims-fraud process look like?
  • Challenging well-established cultures: what are the first steps to increasing collaboration between departments?
  • Breaking down siloes: how can insurers ensure that all departments have all relevant information?
  • What new technologies can be adopted to facilitate greater collaboration?

Agenda

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Insurance Innovators: Fraud 2020 Wednesday, 11 March 2020

09.00

Welcome address and chair's opening remarks

Session 1

09.10 - Fighting fraud in the digital age

Keynote address

Taking counter-fraud to the next level: assessing the road ahead


In the mirror: how technology is enabling fraud

The motives of fraudsters remain deeply rooted in human behaviours but the technology that is facilitating fraud is developing at a rapid pace. From the dark web and malicious software, to hacking and phishing, fraudsters are using ever-evolving methods to exploit security vulnerabilities and commit fraud. This session will explore a new age of fraud and how insurers can best tackle the digital challenges they face.


Dan Trueman, AXIS Insurance | Insurance Innovators
Dan Trueman

Global Head of Cyber , AXIS Insurance

Panel Discussion

Future of fraud: predictions and priorities

  • The biggest trend this year: why is application fraud on the rise?
  • What must the industry do to deal with this growing trend?
  • A game of cat and mouse: how can insurers develop proactive strategies to fight fraud?
  • Stepping up: where are fraud departments currently falling short and what needs to be done?
  • Unlocking potential: how can insurers optimise new technologies in fraud investigations?
  • To what extent is collaboration a crucial component of counter-fraud success?

Tom Gardiner, Aviva | Counter Fraud 2019 | Insurance Innovators
Tom Gardiner

Head of Fraud, Risk and Recoveries , Aviva

Mike Bennet, AXA UK | Insurance Innovators
Mike Bennett

Head of Fraud and Investigations , AXA UK

Ben Neyland, Admiral | Insurance Innovators
Ben Neyland

Head of Counter Fraud , Admiral

Session 2

11.20 - A new data landscape

New data sources: the ‘Wild West’ of information

  • From the dark web to smart home devices: how can new data sources help insurers fight fraud?
  • A data explosion: how can counter-fraud departments prioritise quality over quantity?
  • What are the biggest challenges facing fraud departments in the new data landscape?
  • Ethical implications: harnessing the power of data whilst being aware of customer consent and privacy

Simon Jones, Direct Line Group | Insurance Innovators
Simon Jones

Principal Data Scientist, Darwin , Direct Line Group

Fireside Chat

Know Your Customer from point of quote

  • What customer data do insurers need to fight fraud at point of quote?
  • ID theft and manipulation: how can insurers determine if a customer is who they say they are?
  • What is the future of electronic identity verification and ‘Digital Identities’?
  • Setting out priorities: what comes next in the fight against application fraud?

Robin Tombs, Yoti | Insurance Innovators
Robin Tombs

Chief Executive Officer , Yoti Ltd

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Alison Mcdowell

Head of Financial Services Engagement , Government Digital Service

Panel Discussion

Optimising analytics in fraud prevention

  • How can insurers use analytics to turn new data into useful insights to combat fraud?
  • How is the application of AI streamlining fraud detection?
  • Turning fraud detection on its head: can analytics be used to find genuine claimants?
  • What challenges do insurers face when adopting a new analytics strategy?
  • Pushing boundaries: what’s next for analytics in fraud prevention?

Jon Radford, QBE | Insurance Innovators
Jon Radford

SIU Claims Manager , QBE Europe

Speaker placeholder
Douglas Allen

Data Scientist , The Co-operative Insurance

Nicholas Kelsall, Allianz
Nicholas Kelsall

Fraud and Technical Claims Manager , Allianz

Session 3

14.15 - Workshops

In this session delegates will have the chance to attend workshops running simultaneously across the Insurance Innovators: Fraud and Insurance Innovators: Claims events


Workshop 1

Human + Tech: finding the balance

Discussion points will include:

  • Reframing the debate: is the future of insurance human plus technology, or human vs technology?
  • How can fraud and claims departments integrate new technologies alongside existing expertise?
  • When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
  • Anticipating change: how will technology create skills gaps and how can insurers adapt?
  • Overcoming challenges: what currently stands in the way of harmonious integration?

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Fraud , BGL

Workshop 2

Working across departments to combat fraudulent claims

Discussion points will include:

  • Achieving the dream: what does a holistic claims-fraud process look like?
  • Challenging well-established cultures: what are the first steps to increasing collaboration between departments?
  • Breaking down siloes: how can insurers ensure that all departments have all relevant information?
  • What new technologies can be adopted to facilitate greater collaboration?

Steve Jackson, IFIG | Insurance Innovators
Steve Jackson

Chair , Insurance Fraud Investigators Group

Session 4

15.30 - A cohesive approach to counter-fraud

IFiHUB: an update

  • What progress has been made with the IFiHUB so far?
  • Pro-active rather than reactive: how will real-time data sharing help fight fraud more effectively?
  • How will a single platform aid the development of data-led strategic threat assessments?
  • ‘Built by the industry for the industry’: does the IFiHUB mark a start of a new era of collaboration?

Speaker placeholder
Stephen Dalton

Head of Intelligence and Investigations , IFB

Case Study | Confused.com

The evolving role of aggregators in the fight against fraud

Aggregators are ideally placed to spot quote manipulation and Confused.com is taking a pro-active approach to tackling ghost broking and application fraud. In this presentation, Stephen shares the experiences of fighting fraud from the perspective of an aggregator. Recognising its role as the first line of defence, Confused.com is paving the way for a closer industry relationship between aggregators and insurers to fight fraud on all fronts.


Stephen-adams | Insurance Innovators
Stephen Adams

Fraud Manager , Confused.com

Leaders’ forum

Collaborating for success

  • How can insurers work with law enforcement, brokers and aggregators to fight fraud?
  • Benefits of an online fraud fighting community: how can greater collaboration be encouraged?
  • The ‘Unusual Suspect’: how can insurers collaborate internally to reduce possibilities of insider fraud?
  • To what extent are educational campaigns a crucial part of the counter fraud strategy?
  • 2020 vision: what does the future of fraud collaboration look like?

Adele Sumner. RSA | Counter Fraud 2019 | Insurance Innovators
Adele Sumner

Head of Counter Fraud and Financial Crime , RSA

Andy Fyfe, City of London Police | Insurance Innovators
Andy Fyfe

Detective Chief Inspector at Economic Crime Department , City of London Police

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Fraud , BGL

17.20

Chair's closing remarks and drinks reception

“A great conference that actually offers great insights into future trends and how to tackle the digital challenges ahead!”

“An essential conference for all Counter Fraud Professionals to attend, this conference enables the discussion of critical topics and explores the new fraud trends that the industry faces, a truly thought-provoking event.”

“Excellent conference with quality content and attendees. Definitely recommend for those who focus on digital transformation and new industry trends!”

Head of Analytics, Uniqa

Head of Financial Crime, RSA

Chief Executive Officer, Wilov

PARTNER WITH US

“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire

 

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

Sponsors

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Who attends

Tickets

All tickets include:

Full access to Insurance Innovators: Fraud & Claims (including Insurance Innovators: Fraud and Insurance Innovators: Claims), lunch & refreshments and a drinks reception

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15% off

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