Featuring two co-located events for fraud & claims professionals

11 March 2020 | Hilton Tower Bridge, London

Featuring an InsurTech evening on 10 March 2020

Attendees will benefit from tailored content from specialist speakers who are pushing the boundaries in fraud and claims ecosystem.

Whilst the content is separated, the two events will share one networking space and joint roundtables. Under one roof we will bring together senior representatives from every important industry player to exchange ideas, forge new partnerships and unlock potential collaborations.

Insurance Innovator: Fraud

Hot topics: Fraud

 

Insurance Innovator: Claims

Hot topics: Claims

 

Fraud in the digital age

Hear experts discuss digital trends and future forecasts, and learn how your department can step-up its strategies in the fight against fraud.

The changing claims landscape

Hear from experts about how different technologies are transforming the claims process and the biggest trends to look out for in 2020.

A new data landscape

Take a look at what’s just over the horizon, grab control and transform your data ‘Wild West’ into a valuable asset that works to your advantage.

Collaborating for success

The issue at the top of everyone’s agenda! Join this session that is dedicated to understanding how aggregators, brokers, law enforcement and fraud and claims departments can collaborate effectively to combat fraud.

Technology spotlights

Stay ahead of the curve and be inspired by quick-fire technology presentations delivered by innovators who are shaking up the claims space.

What does an excellent CX look like?

The burning question every insurer is striving to answer and deliver! Hear how claims departments can rise to meet 21st century expectations and deliver an excellent customer experience.

2020 Speakers

Jessie Burrows, Direct Line Group | Insurance Innovators

Jessie Burrows

Managing Director – Claims and Finance, Direct Line Group

David Anderson, Liberty Mutual, Insurance Innovators

David Anderson

Director of Technology, Liberty Mutual

Nyasha Kuwana, FloodFlash | MoneyLIVE

Nyasha Kuwana

Head of Product, FloodFlash

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators

Julia Walker-Smith

Associate Director – Fraud, BGL

Andy Fyfe, City of London Police | Insurance Innovators

Andy Fyfe

Detective Chief Inspector at Economic Crime Department, City of London Police

Andy Whitehead, So-Sure | Insurance Innovators

Alex Whitehead

Head of Insurance, so-sure

Melissa Boyars, Generali | Insurance Innovators

Melissa Boyars

Claims Operations Manager, Generali

Robin Tombs, Yoti | Insurance Innovators

Robin Tombs

Chief Executive Officer, Yoti Ltd

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2020 Agenda

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  • Claims
  • Fraud
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InsurTech Evening
Tuesday, 10 March 2020 10 Mar

Fraud & Claims
Wednesday, 11 March 2020 11 Mar

18.00

Welcome Address

Pitches

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18.05

Pitch 1 | Vouch for Me

Matt Peterman, Vouch for me | Insurance Innovators
Matt Peterman

Founder
VouchForMe

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18.20

Pitch 2 | Found

Lance Plunkett, Found | Insurance Innovators
Lance Plunkett

Chief Executive Officer & Founder
Found

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18.35

Pitch 3 | Lovys

Speaker placeholder
Tomas Sousa

VP of Insurance
Lovys

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18.50

Pitch 4 | Utopia Analytics

Mari-Sanna Paukkeri, Utopia Analytics | Insurance Innovators
Mari-Sanna Paukkeri

Chief Executive Officer
Utopia Analytics

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19.05

Pitch 5 | Caura

Bhavin Kotecha, Caura | Insurance Innovators
Bhavin Kotecha

Finance Director and Chief of Staff
Caura

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19.20

Drinks reception

09.20

Welcome Address and chair's opening remarks - Ant Gould, Journalist, Editor and Communications Consultant

Session 1

Fraud & Claims – the future in focus

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09.35

Keynote address

Claims in a digital age


Jessie Burrows, Direct Line Group | Insurance Innovators
Jessie Burrows

Managing Director – Claims and Finance
Direct Line Group

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10.00

A new era of claims: parametric insurance

  • From ‘Acts of God’ to business interruption: where can parametric insurance be utilised?
  • Building a resilient world: how can parametric insurance help close the protection gap?
  • Exploring the extent to which parametric insurance can significantly reduce claims pay-out time
  • Revolutionising claims: what are the next steps for wider adoption of parametric insurance?

Nyasha Kuwana, FloodFlash | MoneyLIVE
Nyasha Kuwana

Head of Product
FloodFlash

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10.25

Fighting fraud: a start up’s tale

  • Humble beginnings: from New York to the UK and beyond – assisting the transport revolution
  • How does and MVP work in insurance?
  • What are the advantages and disadvantages of being a start-up when fighting fraud?
  • What is the potential of an insurtech tackling fraud?

Mike Connolly, INSHUR | Insurance Innovators
Michael Connolly

Head of Counter Fraud
Inshur

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The Chartered Insurance Institute: our vision for insurance professionalism

  • What is the CII’s vision for a professional insurance sector?
  • How can insurance professionals embrace the Chartered Ethos?
  • How can the CII help claims and fraud professionals?

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11.10

Refreshments

Session 2   |  2 × Streams

A new data landscape | Quick-fire technology spotlights

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STREAM
Stream 1 1
Stream 2 2

Insurance Innovators: Fraud

Chaired by

Melissa Collett, Chartered Insurance Institute | Insurance Innovators
Melissa Collett

Professional Standards Director
Chartered Insurance Institute

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11.45

New data sources: the ‘Wild West’ of information

  • From the dark web to smart home devices: how can new data sources help insurers fight fraud?
  • A data explosion: how can counter-fraud departments prioritise quality over quantity?
  • What are the biggest challenges facing fraud departments in the new data landscape?
  • Ethical implications: harnessing the power of data whilst being aware of customer consent and privacy

  • Fraud

Simon Jones, Direct Line Group | Insurance Innovators
Simon Jones

Principal Data Scientist, Darwin
Direct Line Group

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12.05

Know Your Customer from point of quote

  • Digital identity: how is the global outlook changing?
  • ID theft and manipulation: how can insurers determine if a customer is who they say they are?
  • Technology in the fight against application fraud
  • Application of Yoti solutions for KYC: Project Endeavour

  • Fraud

Robin Tombs, Yoti | Insurance Innovators
Robin Tombs

Chief Executive Officer
Yoti Ltd

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12.25

Motor Insight

Interrogating vehicle events with an ‘electronic witness’

  • The potential of fresh, genuine data for existing big data solutions
  • Using onboard sensor data and pre-crash data to assess the validity of a claim
  • How does an ‘electronic witness’ distinguish ‘crash-for-cash’ frauds from real accidents?
  • How can insurers save money by not paying out on fraudulent claims

Michał Krzemiński, Crash Data | Insurance Innovators
Michał Krzemiński

Head of Data Analysis and Technology
Crash Data

Patrycja Iwańska, Crash Data | Insurance Innovators
Patrycja Iwańska

Head of Marketing and Sales
Crash Data

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12.45

Interview

Optimising analytics in fraud prevention

  • How can insurers use analytics to turn new data into useful insights to combat fraud?
  • How is the application of AI streamlining fraud detection?
  • Turning fraud detection on its head: can analytics be used to find genuine claimants?
  • What challenges do insurers face when adopting a new analytics strategy?
  • Pushing boundaries: what’s next for analytics in fraud prevention?

  • Fraud

Douglas Allen, Co-operative Insurance | Insurance Innovators
Douglas Allen

Data Scientist
The Co-operative Insurance

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Insurance Innovators: Claims

Chaired by

Ant Gould - CII - Insurance Innovators
Ant Gould

Journalist, Editor and Communications Consultant

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11.45

Spotlight

Drones: reaching new heights

  • Removing pen and paper: how can insurers make use of advancing digital visual evidence?
  • How are drones creating time and cost savings?
  • Exploring possibilities of real-time validation and accurate appraisals of damage and repair costs
  • How will visual evidence lead to greater trust and transparency between customer and insurer?

  • Claims

Anton Pena, Flock Cover | Insurance Innovators
Antton Peña

Founder
Flock Cover

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12.10

Spotlight

AI: augmenting human intelligance

Communisis Ai launched at the end of 2019. The platform augments human intelligence by analysing, understanding, prioritising and actioning unstructured content. Algorithms automate simple, low risk claims and queries whilst ensuring complex, high-value or suspicious cases reach a human agent for action. Adrian will explain how Communisis have built the Communisis Ai platform to streamline operational efficiencies generating time/cost savings and creating a quicker and more personalised claims experience for customers.


Adrian Odds, Communisis | Insurance Innovators
Adrian Odds

Director of Strategy & Market Propositions
Communisis

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12.35

Spotlight

Voice recognition

  • How will natural language processing change the claims game?
  • Providing the right response: detecting and interpreting customer emotions and linguistics
  • Fraud detection: possibilities of checking a caller voiceprint against a blacklist of known fraudsters
  • Improving the customer claims experience: is voice recognition a solution for all demographics?

  • Claims

David Anderson, Liberty Mutual, Insurance Innovators
David Anderson

Director of Technology
Liberty Mutual

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13.00

Lunch

Session 3

Roundtable discussion

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14.05

Roundtable discussion

Human + Tech: finding the balance

Discussion points will include:

  • Reframing the debate: is the future of insurance human plus technology, or human vs technology?
  • How can fraud and claims departments integrate new technologies alongside existing expertise?
  • When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
  • Anticipating change: how will technology create skills gaps and how can insurers adapt?
  • Overcoming challenges: what currently stands in the way of harmonious integration?

  • Claims
  • Fraud

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Fraud
BGL

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14.45

Refreshments

Session 4

The age of customer experience

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Chaired by

Ant Gould - CII - Insurance Innovators
Ant Gould

Journalist, Editor and Communications Consultant

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15.20

Fireside Chat

Achieving the claims dream: from robust operations to delighting the customer

  • How are customers’ communication demands evolving? How must insurers respond?
  • The need for transparency: meeting customer demands for live tracking and real-time updates
  • Reducing claim time and costs with instant pay-outs: strategies for success
  • How can claims operations be improved to help deliver better customer outcomes?
  • How can new technologies drive economies of scale and reduce claims handling costs?
  • What challenges do insurers face when implementing a new tech strategy?
  • The in-house transformation: what are the first steps?
  • Technology plus culture: how to achieve the ultimate transformation success story

Andy Whitehead, So-Sure | Insurance Innovators
Alex Whitehead

Head of Insurance
so-sure

Melissa Boyars, Generali | Insurance Innovators
Melissa Boyars

Claims Operations Manager
Generali

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15.50

Luke AI-native: exploring claims automation


Jeff Manricks
Jeff Manricks

UK Sales Director
Shift Technology

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Session 5

Cross-department collaboration

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Chaired by

Melissa Collett, Chartered Insurance Institute | Insurance Innovators
Melissa Collett

Professional Standards Director
Chartered Insurance Institute

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16.10

Case Study | Confused.com

The evolving role of aggregators in the fight against fraud

Aggregators are ideally placed to spot quote manipulation and Confused.com is taking a pro-active approach to tackling ghost broking and application fraud. In this presentation, Stephen shares the experiences of fighting fraud from the perspective of an aggregator. Recognising its role as the first line of defence, Confused.com is paving the way for a closer industry relationship between aggregators and insurers to fight fraud on all fronts.


Stephen-adams | Insurance Innovators
Stephen Adams

Fraud Manager
Confused.com

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16.30

Leaders’ forum

Collaborating for success

  • How can insurers work with law enforcement, brokers and aggregators to fight fraud?
  • Benefits of an online fraud fighting community: how can greater collaboration be encouraged?
  • The ‘Unusual Suspect’: how can insurers collaborate internally to reduce possibilities of insider fraud?
  • To what extent are educational campaigns a crucial part of the counter fraud strategy?
  • 2020 vision: what does the future of fraud collaboration look like?

Andy Fyfe, City of London Police | Insurance Innovators
Andy Fyfe

Detective Chief Inspector at Economic Crime Department
City of London Police

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Fraud
BGL

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17.00

Chair's closing remarks and drinks reception

“A great conference that actually offers great insights into future trends and how to tackle the digital challenges ahead!”

“An essential conference for all Counter Fraud Professionals to attend, this conference enables the discussion of critical topics and explores the new fraud trends that the industry faces, a truly thought-provoking event.”

“Excellent conference with quality content and attendees. Definitely recommend for those who focus on digital transformation and new industry trends!”

Head of Analytics, Uniqa

Head of Financial Crime, RSA

Chief Executive Officer, Wilov

2020 Sponsors

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Who attends?