Featuring two co-located events for fraud & claims professionals
11 March 2020 | Hilton Tower Bridge, London
Featuring an insurtech evening on 10 March 2020
In 2020, we’ve co-located two great events – Insurance
Innovators: Fraud and Insurance Innovators: Claims.
Attendees will benefit from tailored content from specialist speakers who are pushing the boundaries in their respective fields. Whilst the content is separated, the two events will share one networking space and joint workshops. Under one roof we will bring together senior representatives from every important industry player to exchange ideas, forge new partnerships and unlock potential collaborations.
Hot topics: Fraud
Hot topics: Claims
Fraud in the digital age
Hear experts discuss digital trends and future forecasts, and learn how your department can step-up its strategies in the fight against fraud.
The changing claims landscape
Hear from experts about how different technologies are transforming the claims process and the biggest trends to look out for in 2020.
A new data landscape
Take a look at what’s just over the horizon, grab control and transform your data ‘Wild West’ into a valuable asset that works to your advantage.
Collaborating for success
The issue at the top of everyone’s agenda! Join this session that is dedicated to understanding how aggregators, brokers, law enforcement and fraud and claims departments can collaborate effectively to combat fraud.
Technology spotlights
Stay ahead of the curve and be inspired by quick-fire technology presentations delivered by innovators who are shaking up the claims space.
What does an excellent CX look like?
The burning question every insurer is striving to answer and deliver! Hear how claims departments can rise to meet 21st century expectations and deliver an excellent customer experience.
Workshops
You asked and we delivered! Our two afternoon workshops will facilitate original discussions around the most pressing issues facing fraud and claims professionals. Collaborate, engage and come away feeling inspired with practical insights to take back to your organisation.
Workshop 1
Human + Tech: finding the balance
Workshop 2
Working across departments to combat fraudulent claims
Dicussion points include:
- Reframing the debate: is the future of insurance human plus technology, or human vs technology?
- How can fraud and claims departments integrate new technologies alongside existing expertise?
- When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
- Anticipating change: how will technology create skills gaps and how can insurers adapt?
- Overcoming challenges: what currently stands in the way of harmonious integration?
Dicussion points include:
- Achieving the dream: what does a holistic claims-fraud process look like?
- Challenging well-established cultures: what are the first steps to increasing collaboration between departments?
- Breaking down siloes: how can insurers ensure that all departments have all relevant information?
- What new technologies can be adopted to facilitate greater collaboration?
PARTNER WITH US
“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
Speakers
Mike Bennett
Head of Fraud and Investigations, AXA UK
Dave Thompson
Director of Claims, Tesco Underwriting
Adele Sumner
Head of Counter Fraud and Financial Crime, RSA
David Anderson
Director of Technology, Liberty Mutual
Tom Gardiner
Head of Fraud, Risk and Recoveries, Aviva
Adam Rimmer
Co-founder, FloodFlash
Julia Walker-Smith
Associate Director – Fraud, BGL
Steve Jackson
Chair, Insurance Fraud Investigators Group
“A great conference that actually offers great insights into future trends and how to tackle the digital challenges ahead!”
“An essential conference for all Counter Fraud Professionals to attend, this conference enables the discussion of critical topics and explores the new fraud trends that the industry faces, a truly thought-provoking event.”
“Excellent conference with quality content and attendees. Definitely recommend for those who focus on digital transformation and new industry trends!”
Head of Analytics, Uniqa
Head of Financial Crime, RSA
Chief Executive Officer, Wilov
Agenda
- All Topics
- Claims
- Fraud
Fraud & Claims Wednesday, 11 March 2020
09.00 - Insurance Innovators: Fraud | Insurance Innovators: Claims
09.10 - Fighting fraud in the digital age | Claims - the future in focus
Panel Discussion
Future of fraud: predictions and priorities
- The biggest trend this year: why is application fraud on the rise?
- What must the industry do to deal with this growing trend?
- A game of cat and mouse: how can insurers develop proactive strategies to fight fraud?
- Stepping up: where are fraud departments currently falling short and what needs to be done?
- Unlocking potential: how can insurers optimise new technologies in fraud investigations?
- To what extent is collaboration a crucial component of counter-fraud success?
- Fraud
Tom Gardiner
Head of Fraud, Risk and Recoveries , Aviva
Mike Bennett
Head of Fraud and Investigations , AXA UK
Ben Neyland
Head of Counter Fraud , Admiral
A new era of claims: parametric insurance
- From ‘Acts of God’ to business interruption: where can parametric insurance be utilised?
- Building a resilient world: how can parametric insurance help close the protection gap?
- Exploring the extent to which parametric insurance can significantly reduce claims pay-out time
- Revolutionising claims: what are the next steps for wider adoption of parametric insurance?
- Claims
Adam Rimmer
Co-founder , FloodFlash
Leaders’ forum
Navigating the changing claims landscape
- Where can the biggest gains in claims efficiency be leveraged across both personal and commercial lines?
- How are new technologies transforming the claims process?
- How is telematics, drone and IoT data set to increase the speed of claims service?
- Fad or future: is blockchain here to stay?
- Evolution of personal injury claims: what trends are emerging?
- Fad or future: to what extent can blockchain play a role in the claims process?
- Finding the right balance: combatting fraud whilst putting customer first at point of claim
- Claims
Dave Thompson
Director of Claims , Tesco Underwriting
11.20 - A new data landscape | Quick-fire technology spotlights
Know Your Customer from point of quote
- What customer data do insurers need to fight fraud at point of quote?
- ID theft and manipulation: how can insurers determine if a customer is who they say they are?
- What is the future of electronic identity verification and ‘Digital Identities’?
- Setting out priorities: what comes next in the fight against application fraud?
- Fraud
Robin Tombs
Chief Executive Officer , Yoti Ltd
Panel Discussion
Optimising analytics in fraud prevention
- How can insurers use analytics to turn new data into useful insights to combat fraud?
- How is the application of AI streamlining fraud detection?
- Turning fraud detection on its head: can analytics be used to find genuine claimants?
- What challenges do insurers face when adopting a new analytics strategy?
- Pushing boundaries: what’s next for analytics in fraud prevention?
- Fraud
Jon Radford
SIU Claims Manager , QBE Europe
Douglas Allen
Data Scientist , The Co-operative Insurance
Spotlight
A picture paints a thousand words
- Removing pen and paper: how can claims teams make use of advancing digital visual evidence?
- Reducing time and costs: drones, videos and 3D imagery
- Exploring possibilities of real-time validation and accurate appraisals of damage and repair costs
- How will visual evidence lead to greater trust and transparency between customer and insurer?
- Claims
Ashish Umre
Head of Artificial Intelligence , AXA XL
Spotlight
Voice recognition
- How will natural language processing change the claims game?
- Providing the right response: detecting and interpreting customer emotions and linguistics
- Fraud detection: possibilities of checking a caller voiceprint against a blacklist of known fraudsters
- Improving the customer claims experience: is voice recognition a solution for all demographics?
- Claims
David Anderson
Director of Technology , Liberty Mutual
14.15 - Workshops
Workshop 1
Human + Tech: finding the balance
Discussion points will include:
- Reframing the debate: is the future of insurance human plus technology, or human vs technology?
- How can fraud and claims departments integrate new technologies alongside existing expertise?
- When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
- Anticipating change: how will technology create skills gaps and how can insurers adapt?
- Overcoming challenges: what currently stands in the way of harmonious integration?
- Claims
- Fraud
Julia Walker-Smith
Associate Director – Fraud , BGL
Workshop 2
Working across departments to combat fraudulent claims
Discussion points will include:
- Achieving the dream: what does a holistic claims-fraud process look like?
- Challenging well-established cultures: what are the first steps to increasing collaboration between departments?
- Breaking down siloes: how can insurers ensure that all departments have all relevant information?
- What new technologies can be adopted to facilitate greater collaboration?
- Claims
- Fraud
Steve Jackson
Chair , Insurance Fraud Investigators Group
15.30 - A cohesive approach to counter-fraud | Claims in the age of customer experience
IFiHUB: an update
- What progress has been made with the IFiHUB so far?
- Pro-active rather than reactive: how will real-time data sharing help fight fraud more effectively?
- How will a single platform aid the development of data-led strategic threat assessments?
- ‘Built by the industry for the industry’: does the IFiHUB mark a start of a new era of collaboration?
- Fraud
Stephen Dalton
Head of Intelligence and Investigations , IFB
Leaders’ forum
Collaborating for success
- How can insurers work with law enforcement, brokers and aggregators to fight fraud?
- Benefits of an online fraud fighting community: how can greater collaboration be encouraged?
- The ‘Unusual Suspect’: how can insurers collaborate internally to reduce possibilities of insider fraud?
- To what extent are educational campaigns a crucial part of the counter fraud strategy?
- 2020 vision: what does the future of fraud collaboration look like?
- Fraud
Adele Sumner
Head of Counter Fraud and Financial Crime , RSA
Andy Fyfe
Detective Chief Inspector at Economic Crime Department , City of London Police
Julia Walker-Smith
Associate Director – Fraud , BGL
Panel Discussion
Putting the customer at the heart of claims
- Dealing with the emotional aspect: cultivating empathy and loyalty in the claims journey
- Diversifying into new channels: how are customers’ communication demands evolving? How must insurers respond?
- Exceeding customer expectations: reducing claim time and costs with instant pay-outs
- The need for transparency: meeting customer demands for live tracking and real-time updates
- How can wider industry partnerships improve the overall claims experience?
- Claims
Alex Whitehead
Head of Insurance , so-sure
Will Paskins
Head of Digital Customer Experience UK Claims , Zurich Insurance Group
Vicki Heslop
Head of Customer Claims – Personal Lines , Covéa Insurance
Chair's closing remarks and drinks reception
2019 Sponsors
Gold Sponsor
Silver Sponsors
Bronze Sponsors
Media Partners
Who Attends
Tickets
All tickets include:
Full access to Insurance Innovators: Fraud, Insurance Innovators: Claims, lunch & refreshments and a drinks reception
Group Discount
15% off
When you buy 3 or more tickets
Insurer*
£595.00 + VAT
Standard
£795.00 + VAT