Featuring two co-located events for fraud & claims professionals
11 March 2020 | Hilton Tower Bridge, London
Featuring an InsurTech evening on 10 March 2020
Attendees will benefit from tailored content from specialist speakers who are pushing the boundaries in fraud and claims ecosystem.
Whilst the content is separated, the two events will share one networking space and joint roundtables. Under one roof we will bring together senior representatives from every important industry player to exchange ideas, forge new partnerships and unlock potential collaborations.
Hot topics: Fraud
Hot topics: Claims
Fraud in the digital age
Hear experts discuss digital trends and future forecasts, and learn how your department can step-up its strategies in the fight against fraud.
The changing claims landscape
Hear from experts about how different technologies are transforming the claims process and the biggest trends to look out for in 2020.
A new data landscape
Take a look at what’s just over the horizon, grab control and transform your data ‘Wild West’ into a valuable asset that works to your advantage.
Collaborating for success
The issue at the top of everyone’s agenda! Join this session that is dedicated to understanding how aggregators, brokers, law enforcement and fraud and claims departments can collaborate effectively to combat fraud.
Technology spotlights
Stay ahead of the curve and be inspired by quick-fire technology presentations delivered by innovators who are shaking up the claims space.
What does an excellent CX look like?
The burning question every insurer is striving to answer and deliver! Hear how claims departments can rise to meet 21st century expectations and deliver an excellent customer experience.
2020 Speakers
Jessie Burrows
Managing Director – Claims and Finance, Direct Line Group
David Anderson
Director of Technology, Liberty Mutual
Nyasha Kuwana
Head of Product, FloodFlash
Julia Walker-Smith
Associate Director – Fraud, BGL
Andy Fyfe
Detective Chief Inspector at Economic Crime Department, City of London Police
Alex Whitehead
Head of Insurance, so-sure
Melissa Boyars
Claims Operations Manager, Generali
Robin Tombs
Chief Executive Officer, Yoti Ltd
2020 Agenda
- All Topics
- Claims
- Fraud
InsurTech Evening Tuesday, 10 March 2020
Fraud & Claims Wednesday, 11 March 2020
Welcome Address
Pitches
Pitch 1 | Vouch for Me
Matt Peterman
Founder , VouchForMe
Pitch 2 | Found
Lance Plunkett
Chief Executive Officer & Founder , Found
Pitch 3 | Lovys
Tomas Sousa
VP of Insurance , Lovys
Pitch 4 | Utopia Analytics
Mari-Sanna Paukkeri
Chief Executive Officer , Utopia Analytics
Pitch 5 | Caura
Bhavin Kotecha
Finance Director and Chief of Staff , Caura
Drinks reception
Welcome Address and chair's opening remarks - Ant Gould, Journalist, Editor and Communications Consultant
Fraud & Claims – the future in focus
Keynote address
Claims in a digital age
Jessie Burrows
Managing Director – Claims and Finance , Direct Line Group
A new era of claims: parametric insurance
- From ‘Acts of God’ to business interruption: where can parametric insurance be utilised?
- Building a resilient world: how can parametric insurance help close the protection gap?
- Exploring the extent to which parametric insurance can significantly reduce claims pay-out time
- Revolutionising claims: what are the next steps for wider adoption of parametric insurance?
Nyasha Kuwana
Head of Product , FloodFlash
Fighting fraud: a start up’s tale
- Humble beginnings: from New York to the UK and beyond – assisting the transport revolution
- How does and MVP work in insurance?
- What are the advantages and disadvantages of being a start-up when fighting fraud?
- What is the potential of an insurtech tackling fraud?
Michael Connolly
Head of Counter Fraud , Inshur
Refreshments
A new data landscape | Quick-fire technology spotlights
Chaired by
Melissa Collett
Professional Standards Director , Chartered Insurance Institute
New data sources: the ‘Wild West’ of information
- From the dark web to smart home devices: how can new data sources help insurers fight fraud?
- A data explosion: how can counter-fraud departments prioritise quality over quantity?
- What are the biggest challenges facing fraud departments in the new data landscape?
- Ethical implications: harnessing the power of data whilst being aware of customer consent and privacy
- Fraud
Simon Jones
Principal Data Scientist, Darwin , Direct Line Group
Know Your Customer from point of quote
- Digital identity: how is the global outlook changing?
- ID theft and manipulation: how can insurers determine if a customer is who they say they are?
- Technology in the fight against application fraud
- Application of Yoti solutions for KYC: Project Endeavour
- Fraud
Robin Tombs
Chief Executive Officer , Yoti Ltd
Motor Insight
Interrogating vehicle events with an ‘electronic witness’
- The potential of fresh, genuine data for existing big data solutions
- Using onboard sensor data and pre-crash data to assess the validity of a claim
- How does an ‘electronic witness’ distinguish ‘crash-for-cash’ frauds from real accidents?
- How can insurers save money by not paying out on fraudulent claims
Michał Krzemiński
Head of Data Analysis and Technology , Crash Data
Patrycja Iwańska
Head of Marketing and Sales , Crash Data
Interview
Optimising analytics in fraud prevention
- How can insurers use analytics to turn new data into useful insights to combat fraud?
- How is the application of AI streamlining fraud detection?
- Turning fraud detection on its head: can analytics be used to find genuine claimants?
- What challenges do insurers face when adopting a new analytics strategy?
- Pushing boundaries: what’s next for analytics in fraud prevention?
- Fraud
Douglas Allen
Data Scientist , The Co-operative Insurance
Chaired by
Ant Gould
Journalist, Editor and Communications Consultant
Spotlight
Drones: reaching new heights
- Removing pen and paper: how can insurers make use of advancing digital visual evidence?
- How are drones creating time and cost savings?
- Exploring possibilities of real-time validation and accurate appraisals of damage and repair costs
- How will visual evidence lead to greater trust and transparency between customer and insurer?
- Claims
Antton Peña
Founder , Flock Cover
Spotlight
AI: augmenting human intelligance
Communisis Ai launched at the end of 2019. The platform augments human intelligence by analysing, understanding, prioritising and actioning unstructured content. Algorithms automate simple, low risk claims and queries whilst ensuring complex, high-value or suspicious cases reach a human agent for action. Adrian will explain how Communisis have built the Communisis Ai platform to streamline operational efficiencies generating time/cost savings and creating a quicker and more personalised claims experience for customers.
Adrian Odds
Director of Strategy & Market Propositions , Communisis
Spotlight
Voice recognition
- How will natural language processing change the claims game?
- Providing the right response: detecting and interpreting customer emotions and linguistics
- Fraud detection: possibilities of checking a caller voiceprint against a blacklist of known fraudsters
- Improving the customer claims experience: is voice recognition a solution for all demographics?
- Claims
David Anderson
Director of Technology , Liberty Mutual
Lunch
Roundtable discussion
Roundtable discussion
Human + Tech: finding the balance
Discussion points will include:
- Reframing the debate: is the future of insurance human plus technology, or human vs technology?
- How can fraud and claims departments integrate new technologies alongside existing expertise?
- When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
- Anticipating change: how will technology create skills gaps and how can insurers adapt?
- Overcoming challenges: what currently stands in the way of harmonious integration?
- Claims
- Fraud
Julia Walker-Smith
Associate Director – Fraud , BGL
Refreshments
The age of customer experience
Chaired by
Ant Gould
Journalist, Editor and Communications Consultant
Fireside Chat
Achieving the claims dream: from robust operations to delighting the customer
- How are customers’ communication demands evolving? How must insurers respond?
- The need for transparency: meeting customer demands for live tracking and real-time updates
- Reducing claim time and costs with instant pay-outs: strategies for success
- How can claims operations be improved to help deliver better customer outcomes?
- How can new technologies drive economies of scale and reduce claims handling costs?
- What challenges do insurers face when implementing a new tech strategy?
- The in-house transformation: what are the first steps?
- Technology plus culture: how to achieve the ultimate transformation success story
Alex Whitehead
Head of Insurance , so-sure
Melissa Boyars
Claims Operations Manager , Generali
Luke AI-native: exploring claims automation
Jeff Manricks
UK Sales Director , Shift Technology
Cross-department collaboration
Chaired by
Melissa Collett
Professional Standards Director , Chartered Insurance Institute
Case Study | Confused.com
The evolving role of aggregators in the fight against fraud
Aggregators are ideally placed to spot quote manipulation and Confused.com is taking a pro-active approach to tackling ghost broking and application fraud. In this presentation, Stephen shares the experiences of fighting fraud from the perspective of an aggregator. Recognising its role as the first line of defence, Confused.com is paving the way for a closer industry relationship between aggregators and insurers to fight fraud on all fronts.
Stephen Adams
Fraud Manager , Confused.com
Leaders’ forum
Collaborating for success
- How can insurers work with law enforcement, brokers and aggregators to fight fraud?
- Benefits of an online fraud fighting community: how can greater collaboration be encouraged?
- The ‘Unusual Suspect’: how can insurers collaborate internally to reduce possibilities of insider fraud?
- To what extent are educational campaigns a crucial part of the counter fraud strategy?
- 2020 vision: what does the future of fraud collaboration look like?
Andy Fyfe
Detective Chief Inspector at Economic Crime Department , City of London Police
Julia Walker-Smith
Associate Director – Fraud , BGL
Chair's closing remarks and drinks reception
“A great conference that actually offers great insights into future trends and how to tackle the digital challenges ahead!”
“An essential conference for all Counter Fraud Professionals to attend, this conference enables the discussion of critical topics and explores the new fraud trends that the industry faces, a truly thought-provoking event.”
“Excellent conference with quality content and attendees. Definitely recommend for those who focus on digital transformation and new industry trends!”
Head of Analytics, Uniqa
Head of Financial Crime, RSA
Chief Executive Officer, Wilov
2020 Sponsors
Gold Sponsor
Silver Sponsors
Bronze Sponsors
Media Partners
Who attends?
