Defining the future of fraud and claims strategies
1 March, 2022
The Guoman Hotel, London
Insurance Innovators: Fraud & Claims is back live and in-person for 2022
The last year-and-a-half has brought ground-breaking changes to insurance: unprecedented digitalisation, rapidly evolving customer expectations, and transforming fraudulent behaviours. Bringing together over thirty expert speakers, Insurance Innovators Fraud & Claims is exploring these changes, and giving you all you need to build your strategy for the future.
Speakers
Ian Thompson
Chief Claims Officer, Zurich
Cyril Steffen – AXA
Chief Claims Officer, European Markets, AXA
Mario Riccò
Global Head of Claims, Generali
Melanie Kill, AXA
Claims Transformation Director, AXA
Adele Sumner
Head of Counter Fraud and Financial Crime, RSA
Claire Charlton
Head of Customer and Conduct, Admiral
Matthew Gilman
Head of Counter Fraud & Financial Crime, Esure
James Burge- Allianz
Head of Counter Fraud, Allianz
“A very fruitful event which give the insurance professionals a great opportunity for networking and work together to tackle our ambitious challenges on a transformation and innovative context that we never lived before”
Fernando Leon, Head of Performance Analytics and Claims, AXA Spain
Agenda
Tuesday, 1 March 2022
1 Mar
Session 1: Refining fraud & claims strategy: assessing the key considerations for 2022 and beyond
Keynote address
Greener claims process: investing in a sustainable future
- The power of digital to assist in sustainability efforts
- Restore not replace, and recycling: the future of repair
- Balancing green initiative and regulatory compliance
Ian Thompson
Chief Claims Officer
Zurich
Leaders’ forum
Strategies for success: aligning counter-fraud and CX in a digital world
- Fraud prevention and CX excellence: are these necessarily competing goals?
- Opportunities of new tech: increasing counter-fraud accuracy and simultaneously speeding up CX
- To what extent can better fraud detection at on-boarding speed up the process at the point of claim?
- The rise of digital identities: how might these assist counter-fraud efforts?
- Aligning teams internally: embedding the counter-fraud vision across departments
Cyril Steffen – AXA
Chief Claims Officer, European Markets, AXA
Mario Riccò
Global Head of Claims, Generali
Session Two
Optimising automation in claims
Panel discussion
Achieving seamless automation: unlocking straight-through processing
- Where are the key challenges to implementing straight-through processing?
- Aligning systems: how can disparate solutions be built into a cohesive whole?
- Increasing intelligence: how will developments in AI and analytics allow automation of more complex claims?
- STP with supply-chain partners: what is required to deliver real-time updates to customers?
- Assessing the fraud risk of straight-through processing
- Should straight-through processing always be the aspiration? Are there instances where it is not appropriate?
- No-touch, near-instant pay-out: does this deliver for the customer emotionally?
Andy Warren
Head of Claims Operations
Ticker
Melanie Kill, AXA
Claims Transformation Director, AXA
Peter Edgar – RSA
Head of Motor Claims Operations, RSA
Unlocking the power of data and analytics in counter-fraud
Panel discussion
Taking data-driven fraud detection to the next level
- Cracking data silos: what are the keys to success?
- Which new data sources will be most valuable in the fight against fraud?
- How can new data sources be integrated into existing anti-fraud strategies?
- Unlocking unstructured data with new technology: what is required to succeed?
- Optimising processing power: what technological advances are on the horizon?
Adele Sumner
Head of Counter Fraud and Financial Crime
RSA
James Burge- Allianz
Head of Counter Fraud, Allianz
Scott Clayton
Head of Claims Fraud
Zurich
Panel discussion
Cross-industry data collaboration
- What can be done to encourage greater collaboration within the industry?
- How can insurers work effectively with brokers to catch fraudsters?
- How is the role of the aggregator evolving in counter fraud?
- Assessing privacy concerns: how can the industry strike the right balance?
- Catching internal fraud: how can collaboration help?
- How can closer cross-industry collaboration aid in the fight against fraud?
Ben Fletcher
Director
Insurance Fraud Bureau
Session Three
The future of the digital claims experience
Panel discussion
The future of digital claims: from eFNoL to ecosystems
- Moving beyond eFNoL: what is required to digitise the whole claims journey?
- How must claims processes evolve to capitalise on the opportunities of digital?
- Leveraging IoT to expedite the claims process
- Data sharing in the claims ecosystem: how can this improve resolution times?
- Reassessing CX excellence: how will success metrics evolve in the digital age?
- Innovation strategy: what key factors should influence investment decisions?
Claire Charlton
Head of Customer and Conduct
Admiral
Evolving with the fraudster: combating new fraudulent behaviours
Keynote address
Assessing the post-pandemic fraud landscape
Mark Button
Director of the Centre for Counter Fraud Studies
University of Portsmouth
Panel discussion
Combatting the digital fraudster
- How is increasing digitalisation presenting fraudsters with new opportunities?
- Fooling algorithms instead of people: how are fraudulent behaviours evolving?
- Straight-through claims processing: how must fraud detection adapt?
- Doctored documents and photographs: what are the detection options?
- Identity verification: the potential of biometrics
- Embedding counter-fraud into the digital department: does more need to be done?
Steve Jackson
Head of Financial Crime
Covéa Insurance
Matthew Gilman
Head of Counter Fraud & Financial Crime
Esure
Session Four
The future of motor claims
Assessing the ethical implications of data analytics
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Insurer*
£895.00 + VAT
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save £200 Early Bird Until 11 February
£895.00 + VAT
Full Price £1,095.00 + VAT
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