
8 – 11 March, 2021
Streaming live directly to you
Episode One – 8 March
Episode Two – 9 March
Episode Three – 10 March
Episode Four – 11 March
Responding to a new wave of fraud
New tech in counter-fraud – harnessing the opportunities
Tech-enabled claims – looking towards a new era
Optimising the claims experience
Join us online for Insurance Innovators: Fraud & Claims
Running as four episodes across one week in March, Insurance Innovators: Fraud & Claims will bring cutting-edge conversations and content directly to your home or office. With two episodes focused on fraud and two episodes dedicated to claims, this is a great chance to dig deep into those key topics and themes affecting these significant parts of the industry.
Each episode has a standout keynote from a senior industry leader, followed by chunky panel discussions and opportunities for audience Q&A.
Much more than just content, the digital platform provides an unrivalled opportunity to chat and network with peers – forget coffee and croissants, this is the new conference normal! Join senior representatives from across insurance and technology to exchange ideas, raise your profile and unlock solutions for your business

Responding to a new
wave of fraud
Episode One | 8 March
Join experts from across the industry as they unpack the biggest fraud trends shaping 2021, weigh up the conflict between fraud detection and CX, and unlock the secrets behind successful collaboration.
New tech in counter-fraud – harnessing the
opportunities
Episode Two | 9 March
AI, advanced analytics and new data sources are transforming the power and insights of fraud departments; learn how the industry leaders are capitalising on these new opportunities.
Tech-enabled claims – looking towards a
new era
Episode Three | 10 March
Hear how IoT, drones and other new tech are enabling remote assessment and empowering claims departments to provide a ‘predict and prevent’ service for customers
Optimising the claims
experience
Episode Four | 11 March
Putting the customer at the heart of claims, building a 360˚ journey view and deploying chatbots to meet unspoken customer needs – join the discussion about how to excel at claims CX here.
Speakers


Ian Thompson
Chief Claims Officer, Zurich


Grace Hanson
Chief Claims Officer, Hiscox


Ben Fletcher
Director, Insurance Fraud Bureau


Steve Dukes
Chief Product Officer, Confused.com


Andrew Fairclough
Global Head of Claims Operational Excellence, Zurich


Jeremy Trott
Claims Director, Ecclesiastical Insurance


Julia Walker-Smith
Associate Director – Fraud, BGL


Andrew Moore
Director of Home Claims, RSA
“It is great that we can still keep the sense of insurance community considering the pandemic.”
Head of Claims, UNIQA
Agenda
Episode One - 09:30 GMT
Monday, 8 March 2021
8 Mar
Episode Two - 09:30 GMT
Tuesday, 9 March 2021
9 Mar
Episode Three - 09:30 GMT
Wednesday, 10 March 2021
10 Mar
Episode Four - 09:30 GMT
Thursday, 11 March 2021
11 Mar
Responding to a new wave of fraud
New tech in counter-fraud - harnessing the opportunities
Tech-enabled claims – looking towards a new era
Optimising the claims experience
Sponsors

Networking opportunities
At Insurance Innovators: Fraud & Claims, we don’t just deliver on content, we are also facilitating those all-important conversations and connections with our brand new networking and matchmaking platform.
Industry communication and collaboration has never been so important. Anyone that purchases a ticket to the live-streamed event can still access to extended networking opportunities on our platform where you can build your network, drive business growth, and stay ahead of the curve.
All episodes include:
- Virtual coffee breaks
- Invitation-only virtual boardrooms
- Live Q+As with speakers
Partner with us
“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.”
Global Lead Program Marketing Manager, Guidewire

Thought leadership
Whether it’s delivering a keynote presentation, or participating in a panel discussion alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.

Brand awareness
It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in the insurance world. Become a hub partner and get your story out with branding on our networking and matchmaking app.

Lead generation
With experts and leaders from key industry players, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.
Get your tickets
Insurance providers
If you are an insurance policy provider, broker, underwriter or aggregator, click below to purchase your ticket.
Solution providers
If you offer any kind of solution to the insurance industry, we have a range of options for you to choose from. Click below to see the different ticket options we have available.
Who attends?
