Episode 7: Insurance in a new data ecosystem – from advanced analytics to the fight against fraud

Wednesday 25 November

Agenda

All timings set in GMT

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Part 1
Wednesday, 25 November 2020 25 Nov

Part 2
Wednesday, 25 November 2020 25 Nov

Session 1

Part 1: Capitalising on the data deluge

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09.15

From the studio

Lindley Gooden, Founder and Cheerleader-in-Chief, Greenscreen, will moderate the discussions and debrief with insurance gurus


Lindley Gooden

Journalist & Filmmaker,

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09.25

Keynote

Exploring new data sources: from open banking to IoT

Hear which new data sources are causing a stir in insurance, from open banking to IoT to natural language interfaces, the landscape is rapidly evolving. Learn how AI and machine learning has offered a solution to unstructured data, how new data sources have the potential to transform risk prevention, and what possibilities there are to use new data sources to personalise policies and CX.


Peter Jackson, Legal & General
Peter Jackson

Director - Group Data Sciences
Legal & General

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09.40

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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09.50

In conversation

Advanced analytics in action: making hyper-personalisation a reality

Join two industry thought-leaders as they discuss the development of advanced analytics in insurance and the move towards hyper-personalisation.

  • What are the keys to providing contextually relevant and hyper-personalised experiences?
  • What are the biggest challenges facing insurers when it comes to taking analytics to the next level?
  • Looking ahead: exploring insurance-as-a-service

Tom Spencer, Aviva
Tom Spencer

Head of Customer Data Science
Aviva

Paul Ridge, SAS | Insurance Innovators
Paul Ridge

Head of Insurance
SAS

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10.15

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.25

Panel discussion

The tipping point: are we on the brink of a data revolution?

  • How are data ecosystems set to evolve in the next few years?
  • GDPR drawing lines in the sand: laws and ethics of collecting and storing personal data
  • The impact of ‘track and trace’ on data privacy attitudes: how will this vary across demographics?
  • What are the implications of customers owning their own data?
  • Delivering real value: how can insurers persuade customers to part with their data on an ongoing basis?
  • To what extent will DLT play a central role in securely sharing consumer data?
  • What cultural and organisational changes are necessary to become a data-driven company?

Luigi Barcarolo, Cattolica Assicurazioni
Luigi Barcarolo

Director of Motor Insurance, Insurance Analytics & Business Architecture
Cattolica Assicurazioni

Simon Warsop, Aviva
Simon Warsop

Life Analytics Director, Partner, Aviva Quantum
Aviva

Paul Brandstaetter, Uniqa | Counter Fraud 2019 | Insurance Innovators
Paul Brandstaetter

Head of Product and Market Management
UNIQA

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10.55

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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11.10

Coffee break + networking

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Session 2

Part 2: A deep dive into fraud – a data-led perspective

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11.35

From the studio

Lindley Gooden, Founder and Cheerleader-in-Chief, Greenscreen, will moderate the discussions and debrief with insurance gurus


Lindley Gooden

Journalist & Filmmaker,

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Fraud
BGL

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11.40

In conversation

The role of advanced analytics in fighting fraud: moving past rules-based systems

Join two industry experts as they discuss how fraud departments can optimise advanced analytics in the fight against fraud.

  • From detection to prevention: how can analytics be used to anticipate fraudulent behaviour?
  • Moving past rule-based systems: how is machine learning and predictive modelling enabling a more agile response to fraud?
  • How can advancements in linguistic and contextual text analytics aid counter fraud?
  • What’s next for advanced analytics in the fight against fraud?

Fernando Leon de Santos
Fernando León de Santos

Head of Performance and Analytics Claims
AXA

Paul Ridge, SAS | Insurance Innovators
Paul Ridge

Head of Insurance
SAS

David Hartley photo, SAS, Insurance Innovators speaker
David Hartley

Global Director of Insurance Fraud & Security Intelligence Solutions
SAS

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12.05

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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12.15

Panel discussion

Knowing your customer: staying ahead of fraudsters with a robust data strategy

  • Covid-19 trends: where are fraudsters moving next?
  • Building a better picture: how can insurers use new data sources at the point of quote?
  • Voice and biometrics: the potential of online identity verification in reducing fraud
  • What must insurers do to create a continuous picture of the customer?
  • The power of new data: using geo-location, session behaviour, device profiling and social media to mitigate fraud risks
  • Fighting the common enemy: how can greater industry collaboration and data sharing be fostered?
  • How are shifts around privacy and protection regulation impacting fraud departments?
  • Beyond the data: how can fraud departments integrate new technologies with existing human expertise?

Scott Clayton, Zurich
Scott Clayton

Head of Claims Fraud
Zurich

Adele Sumner. RSA | Counter Fraud 2019 | Insurance Innovators
Adele Sumner

Head of Counter Fraud and Financial Crime
RSA

Georg Russ, Die Mobiliar | Counter Fraud 2019 | Insurance Innovators
Georg Russ

Senior Data Scientist - Anti-Fraud
Die Mobiliar

Gijsbert Cox photo, Appian, Insurance Innovators speaker
David Royal

UK GI Fraud Manager
Aviva

Geoffrey Andrews speaking at Insurance Innovators: Counter Fraud
Geoff Andrews

Co-founder and Chief Operating Officer
Carpe Data

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12.45

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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13.00

End of episode