Episode 4: A truly digital insurer – from agile operations to the future workforce

Wednesday 11 November

Agenda

All timings set in GMT

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Part 1
Wednesday, 11 November 2020 11 Nov

Part 2
Wednesday, 11 November 2020 11 Nov

Session 1

Part 1: Next-gen operations – digital, agile, resilient

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13.30

From the studio

Lindley Gooden, Founder and Cheerleader-in-Chief, Greenscreen, will moderate the discussions and debrief with insurance gurus


Lindley Gooden

Journalist & Filmmaker,

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13.40

Keynote

Developing an in-house digital disruptor

Helvetia is a successful Swiss insurer that works across all lines of business. The insurer has a strong agency network and a focus on traditional sales with personal contact. However, the team decided to develop ‘Smile’, its very own in-house digital disruptor. Smile is a purely digital insurer that focuses on making insurance simple. In this keynote, explore how Helvetia has combined the traditional and digital. How do these two worlds work together? What are the challenges?  What does this mean for corporate culture? And how have different customer demographics benefited?


Philipp Gmur, Helvetia
Philipp Gmür

Chief Executive Officer
Helvetia

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13.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.

 


Robin Kiera, Digital Scouting | Insurance Innovators
Robin Kiera

Founder
Digital Scouting

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14.05

In conversation

The secrets behind successful digital transformation

Join two industry experts as they explore the road to digital transformation, from the transition phase through to final outcomes. Get practical, first-hand insights, work out how to overcome challenges and explore new opportunities that come hand-in-hand with a full-scale digital transformation.


Matteo Cattaneo, Reale Mutua
Matteo Cattaneo

Chief Digital Innovation Officer
Reale Mutua

Reggie Twigg_ABBYY
Reggie Twigg

Director, Product Marketing
ABBYY

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14.30

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Robin Kiera, Digital Scouting | Insurance Innovators
Robin Kiera

Founder
Digital Scouting

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14.40

Panel discussion

Becoming a digital pioneer: embracing change for competitive advantage

  • The promise of new operating models: what opportunities are there for insurers with a digital-first, agile strategy?
  • From business stabilisation to the ‘next normal’: what are the key considerations in planning the next stages of digital transformation?
  • Cost-effective and efficient: how must insurers prioritise tech investments when budgets are squeezed?
  • Promoting digital innovation across the value chain: strategies for success
  • Moving from RPA to IPA: exploring the potential of evaluative and decision-making capabilities
  • Capitalising on the cloud: to what extent are cloud-based solutions an absolute necessity for insurers today?
  • What must be done to effectively scale digital technologies across the business?
  • Human + digital: striking the right balance

Andra Maute, AXA
Andra Maute

Head of IT Strategy
AXA

Emanuel Issagholian, Gothaer
Emanuel Issagholian

Chief Digital Officer
Gothaer

Barbara Liebich-Steiner, Uniqa
Barbara Liebich-Steiner

Chief Digital Officer
UNIQA

Petri Vuorinen, LahiTapiola
Petri Vuorinen

Chief Digital Officer
LähiTapiola

Rene Schoenauer, Guidewire
René Schoenauer

Director, Product Solution Marketing, EMEA
Guidewire Software

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15.10

Live Q+A in the studio

The speaker will take questions from the audience before we continue the discussion with our pundits live in the studio.


Robin Kiera, Digital Scouting | Insurance Innovators
Robin Kiera

Founder
Digital Scouting

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15.25

Coffee break + networking

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Session 2

Part 2: Building the workforce of tomorrow

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15.50

From the studio

Lindley Gooden, Founder and Cheerleader-in-Chief, Greenscreen, will moderate the discussions and debrief with insurance gurus


Lindley Gooden

Journalist & Filmmaker,

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15.55

Keynote

Leadership and management in a time of crisis and beyond

Hear how senior leaders have responded during the Covid-19 crisis to mobilise and support employees. What does it take to create a successful and agile leadership strategy in the current climate? How can leaders ensure a coherent culture as remote working continues? What steps can be taken to invest in the mental health and welfare of staff? What are the key lessons to take away from Covid-19?


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16.10

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Robin Kiera, Digital Scouting | Insurance Innovators
Robin Kiera

Founder
Digital Scouting

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16.20

Panel discussion

Exploring enhanced agility and the future workforce 

  • To what extent will Covid-19 have a lasting impact on the insurance workforce and ways of working?
  • What are the main challenges of combining an office-based and remote workforce?
  • To what extent has Covid-19 accelerated AI adoption? What does this mean for human roles?
  • How can insurers effectively manage a hybrid workforce?
  • Developing new skills: where should insurers concentrate their efforts?
  • What does an agile workforce look like in practice?
  • Enhancing agility through employee ownership and empowerment: what are the necessary steps?
  • What can insurers learn from others who have abandoned traditional corporate hierarchies and adopted agile models?

Renato Haechler, Swiss re
Renato Haechler

Head of Innovation Strategy and Operations
Swiss Re

Dipu KV, Bajaj Allianz,
Dipu KV

President – Head of Operations, Communities and Customer Service
Bajaj Allianz

Francesco Bardelli photo, Generali, Insurance Innovators
Francesco Bardelli

Chief Business Transformation Officer
Generali

Matt Hutchins photo, CAPCO, Insurance Innovators speaker
Matt Hutchins

Partner and Head of Insurance
CAPCO

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16.50

Live Q+A in the studio

The speaker will take questions from the audience before we continue the discussion with our pundits live in the studio.


Robin Kiera, Digital Scouting | Insurance Innovators
Robin Kiera

Founder
Digital Scouting

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17.05

End of episode