Episode 2: A new era of distribution

Thursday 5 November

Agenda

All timings set in GMT

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Part 1
Thursday, 5 November 2020 5 Nov

Part 2
Thursday, 5 November 2020 5 Nov

Session 1

Part 1: The rise of super apps, platforms and ecosystems

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09.30

From the studio

Lindley Gooden, Founder and Cheerleader-in-Chief, Greenscreen, will moderate the discussions and debrief with insurance gurus.


Lindley Gooden

Journalist & Filmmaker,

John Warburton, Konsileo
John Warburton

Chief Executive Officer and Founder
Konsileo

Xavier Marcillac photo, IBA, Insurance Innovators speaker
Xavier Marcillac

VP Sales
IBA

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09.40

Keynote

Ping An in the data economy

A pioneer in insurance and an unrivalled tech leader, Ping An is building the optimal digital user experience through its ecosystem strategy. With more than 576 million users and over 100 Chinese cities connected to one of Ping An’s five ecosystems, this mega success story goes beyond the world of insurance. Explore the strengths of Ping An’s distribution model and how it is set to evolve in the coming years.


Jonathan Larsen, Ping An, Insurance Innovators Summit
Jonathan Larsen

Chief Innovation Officer, Chairman and Chief Executive Officer
Ping An

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09.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.05

In conversation

Understanding new trends in consumer behaviours and the implications for insurers

What does it mean to be living in a hyper-connected world? How can insurers meet the wants and needs of today’s customers? Join two industry experts as they discuss and debate how consumer behaviours and buying habits have changed in recent years. What are the key long-term trends? Has Covid-19 accelerated existing trends or are new behaviours emerging?


Nicola Millard, BT
Nicola Millard

Principal Innovation Partner
BT

Jason Balls Photo, Zurich, Insurance Innovators speaker
Jason Balls

Claims Market Insights Manager
Zurich

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10.30

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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10.40

Panel discussion

Super apps and platforms: exploring the implications for European markets

  • What can insurers in the West learn from the success of the super app and platform model in other markets?
  • Opportunity or threat: are Asian super apps and platforms likely to impact Western markets?
  • Getting to grips with APIs: how can insurers learn, adapt and adopt the appropriate technology?
  • Are strategic ecosystem partnerships the only means of survival for insurers?
  • How will super apps and platforms transform the insurance value chain?
  • To what extent are banking marketplaces a big opportunity for insurers?
  • What proportion of insurance is likely to be distributed through banking marketplaces in the next 5 years?
  • A brave new world: what’s next for insurers in a world of super apps?

Evangelos Avramakis, Swiss Re
Evangelos Avramakis

Head of Digital Ecosystems R&D
Swiss Re

Phillippe Blank, AXA
Phillippe Blank

Head of Omnichannel & Digital Business
AXA

Esben Toftdahl Nielsen, Co-Founder & CCO of Penni.io
Esben Toftdahl Nielsen

Co-founder and Chief Customer Officer
Penni.io

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11.10

Live Q+A in the studio

The panelists will take questions from the audience before we continue the discussion with our pundits live in the studio.


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11.25

Coffee break + networking

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Session 2

Part 2: Navigating the changing distribution landscape

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11.50

From the studio

Lindley Gooden, Founder and Cheerleader-in-Chief, Greenscreen, will moderate the discussions and debrief with insurance gurus


Lindley Gooden

Journalist & Filmmaker,

John Warburton, Konsileo
John Warburton

Chief Executive Officer and Founder
Konsileo

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11.55

Keynote

Exploring the changing role of aggregators

Hear from Confused.com’s Chief Executive Officer, Louise O’Shea, on how price comparison websites are evolving.
• How can aggregators foster greater transparency on their websites?
• Has there been a noticeable change in buying behaviour since Covid-19?
• How can aggregators continue to serve evolving customer needs?


Louise O'Shea, Confused.com
Louise O’Shea

Chief Executive Officer
Confused.com

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12.10

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


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12.20

Panel discussion

From aggregators to robo-advice: the next frontier of distribution

  • Looking beyond price: has Covid-19 sparked a change in buying behaviour?
  • A long-term perspective: how are distribution models likely to change?
  • Convenience is key: will automatic switching revolutionise insurance as we currently know it?
  • Addressing the expectation gap: what is the role of aggregators?
  • How can insurers offer greater clarity to customers at point of sale?
  • To what extent does robo-advice offer a solution in the general insurance market?
  • Has the Covid-19 experience changed the role of brokers in commercial lines?

Petar-Dobric
Petar Dobric

Chief Marketing and Customer Officer
Generali Deutschland

Loren Gould, Cuvva, Insurance Innovators
Loren Gould

Director of Marketing
Cuvva

Graeme Dean, Cover Genius
Graeme Dean

Head of Insurance
Cover Genius

ClarionDoor

Senior Representative
ClarionDoor

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12.50

Live Q+A in the studio

The speaker will take questions from the audience before we continue the discussion with our pundits live in the studio.


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13.05

End of episode