Pushing the boundaries of digital innovation
3 – 4 March, 2020
Sofitel Hotel Munich Bayerpost, Germany
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Get up to speed on all the latest tech innovations at Digital Insurance 2020 – the event which gives you practical, hands-on insights from Europe’s leading digital pioneers.
From implementing strategic innovation and harnessing the power of new data, to revolutionising the customer experience and effectively integrating new technologies, this event will equip you with the knowledge and skills needed to fully capitalise on all things digital. Shake off those legacy cobwebs, get inspired by our stellar speakers and embrace the future of insurance.
Hot topics for 2020
Technological development
From AI to APIs: explore the latest advances and how they can work seamlessly together.
Product innovation
From parametric insurance to on-demand offerings: what new developments are there on the product horizon?
Collaboration
Find out how successful partnerships are established and maintained between incumbents and disruptors.
Digital transformation
Moving beyond the hype to practical solutions.
The golden age of data
Delve into the new data landscape and discover effective strategies to help navigate it.
Out of industry innovations
From banking to telecommunications: how can other industries can help insurers pioneer new innovations?
Artificial intelligence
Find out how AI stands to revolutionise insurance with practical case studies and in-depth workshops.
Open insurance
Looking to the next frontier of insurance
“A great and insightful conference that always offers a broader perspective of the insurance industry and the challenges we face.”
Speakers
Steven Zuanella
Group Chief Digital Officer, Generali
Mark Klein
Chief Digital Officer, ERGO
Inji Charkani
Chief Innovation Officer, AXA Partners
Agnieszka Wrońska
Chief Executive Officer, Link4
Alexander Bockelmann
Group Chief Technology Officer, Baloise
Matteo Cattaneo
Chief Digital Innovation Officer, Reale Mutua
Petar Dobric
Chief Marketing and Customer Officer, Generali
Emanuel Issagholian
Chief Digital Officer, Gothaer
Agenda
- All Topics
Day One Tuesday, 3 March 2020
Day Two Wednesday, 4 March 2020
Welcome address and Chair's opening remarks
Achieving the digital dream | 09.10 - 10.40
Keynote address
Leveraging digital innovation to accelerate growth
Steven will draw upon his twenty years of experience in digital innovation and reveal how developing a cohesive transformation strategy allows insurers to continually evolve.
Steven Zuanella
Group Chief Digital Officer , Generali
Keynote address
Reinventing insurance for the digital generation
Digitalisation is changing how consumers perceive insurance. Inji will address the need to innovate to remain relevant to the digital customer.
Inji Charkani
Chief Innovation Officer , AXA Partners
Leaders’ forum
Looking beyond 2020: what’s the innovation endgame?
- Achieving meaningful change: what problem is innovation trying to solve?
- The profitability paradox: how can insurers align innovation with wider business interests?
- What practical steps should insurers take to integrate innovative initiatives into the mainstream business?
- Where is the scope for innovation within commercial lines?
- How will digital transformation impact the insurance workforce?
- From cloud to AI: which technologies are set to be the most transformational?
- What will the digital insurance landscape look like in 5 years?
Mark Klein
Chief Digital Officer , ERGO
Hallvard Natvik
Chief Information Officer , Frende Insurance
Agnieszka Wrońska
Chief Executive Officer , Link4
Delivering a seamless experience for the digital customer | Workshop I – AI | 11.10 - 12.45
Case study | Tryg
Digital customer empowerment
Faced with the challenge of becoming disconnected from its customers, Tryg leveraged digital solutions to create an enhanced customer experience. Jane Kaasgard will detail how Tryg implemented a user-friendly digital customer interaction experience through the creation of a customer self-service platform.
Jane Kaasgard
VP New Business & Customer Innovation , Tryg
Case study | Folksam
Leveraging chatbot technology to enhance the customer experience
In this case study, delegates will gain an understanding into how AI based digital assistants have been able to enhance customer experience. From answering queries to settling mobile claims, Folksam’s digital assistant has made the customer experience more rounded. Take this opportunity to find out about the challenges around when and where to implement chatbots, as well as key steps to ensure success.
Stefan Reifalk
Senior Research & Development Folksam FutureLab , Folksam
Panel discussion
Customer engagement in a digital world
- What steps can insurers take to create a stronger, more engaging customer relationship?
- Where is the industry currently falling short?
- Leveraging a wider ecosystem: how can insurers add more at key stages in customers’ lives?
- Will simplifying the insurance process lead to improved customer engagement?
- Looking beyond digital natives: how can insurers develop a digital strategy that engages across demographics?
- What more can insurers do to improve customer loyalty?
- What other industries can insurers look to for inspiration?
Daniel Litscher
Head Business Innovation , Helvetia
Jane Kaasgard
VP New Business & Customer Innovation , Tryg
Petar Dobric
Chief Marketing and Customer Officer , Generali
Introduction to workshop
Exploring the practicalities of AI in insurance
In this workshop delegates can explore how AI is being practically implemented within insurance. Take this opportunity to gain in depth insights into its everyday applications and how to overcome common pitfalls when it comes to AI in insurance.
Stig Pedersen
Head of Group Machine Learning , Topdanmark
Digital transformation: practical strategies for success | Workshop II – Claims | 14.00 - 15.00
Achieving agility: building the insurer of tomorrow
- How can insurers leverage cloud technology to overcome legacy challenges?
- What steps should insurers take to encourage agility across the business?
- How should organisational culture change to facilitate digital transformation?
- From operational to strategic agility: what’s the end goal?
Alexander Bockelmann
Group Chief Technology Officer , Baloise
Fireside chat
Implementing a cohesive tech strategy across the whole business
- How can insurers build strong tech foundations to help facilitate further innovation?
- The challenge of integration: how can insurers seamlessly integrate multiple technologies?
- How can departments work better together to facilitate wider tech adoption?
- What steps can insurers take to effectively overcome information siloes?
- How can insurers effectively align technological developments with the human workforce?
- What steps can insurers take now to future-proof tech strategies?
Gregor Wiest
Head of Innovation , ERGO
Introduction to workshop
Holistic, digital, seamless: transforming the claims process
In this workshop, delegates will explore what customers want from the claims process and how this can be delivered.
Jan-Erik Fredriksson
Nordic Head of Digital and Business Development, Claims , If P&C
The golden age of data | Claims workshop continued | 15.05 - 16.15
Navigating the new data landscape
- Assessing data relevance: strategies for success
- Unstructured, IoT, voice, visual: effectively utilising new data sources
- How can insurers encourage consumers to give access to their data?
- Monetising the data goldmine: what new revenue streams are available to insurers?
Benedikt Laudage
Head of Data Analytics , Allianz
Panel discussion
Data management strategies for the digital insurer
- Laying the foundations: ensuring database infrastructures are fit for purpose
- How can insurers use AI and machine learning to make sense of the vast amounts of unstructured data available?
- Is a data lake strategy the right approach?
- How will new technologies help to facilitate better data management?
- Unleashing the full power of data: what does a robust data analytics strategy look like?
- How can insurers successfully manage customer data to provide better offerings?
- What steps should insurers take to reassure consumers that their personal data is safe?
Thomas Schreiner
Head of Claims Data, Systems & Analytics , Munich Re
Ivan Janovskij
Data and Analytics Director , Kooperativa
Paul Brandstaetter
Head of P&C Analytics , UNIQA
Jon Holtan
Head of Product, Data and Analytics , Fremtind
Out of industry insights | 16.45 - 18.05
Out of industry 1 | Hertz
Digitising the connected customer experience
Creating a fully end to end connected customer experience has often appeared to be the final frontier for customer engagement. In this case study, Vincent Gillet will delve into how Hertz have successfully digitised the end-to-end customer experience, and the impact this has had on transport and mobility
Vincent Gillet
VP International Marketing , Hertz
Out of industry 2 | Facebook
Making a success of a mobile world
Mobile technology and recent developments such as open banking have radically changed how customers interact with financial services brands. In this address, Jenny Cheung, Client Partner Financial Services, at Facebook will take a deep dive into how technology is augmenting relationships between consumers and brands, and what this means for the future of customer engagement and interaction within financial services.
Jenny Cheung
Client Partner Financial Services , Facebook
Out of industry 3 | Danske Bank
Meeting the digital challenge head on: an open banking perspective
Danske Bank see open banking as an opportunity rather than a regulatory challenge. Philipp Hövelmann will detail how through embracing open banking and open APIs, Danske Bank have been able to build innovative partnerships and digital solutions that really benefit their customers.
Philipp Hövelmann
Open Banking Lead , Danske Bank
Chair’s closing remarks followed by drinks reception
Chair's opening remarks
Partnerships and platforms – a new insurance paradigm | 09.00 - 10.35
Keynote address
Beyond open innovation: exploring the future of ecosystems
Are insurers fully prepared for the rise of the platform economy? Matteo investigates the need for open innovation and the role insurers will have to play in increasingly connected ecosystems.
Matteo Cattaneo
Chief Digital Innovation Officer , Reale Mutua
Case study | ONE Insurance & Munich Re
Identifying risks before they arise: the power of insurtech-incumbent collaboration
Munich Re and ONE Insurance have successfully collaborated to create an innovative app which analyses customer data to provide an insurance solution tailored to their lives, and through the generating of a risk score, allows customers to reduce their premiums. Oliver Lang and Sebastian Schmidt will delve into the ins and outs of an insurer-insurtech partnership, how to make a partnership succeed, the possibilities for wider collaboration and the benefits collaboration brings.
Oliver Lang
Chief Executive Officer , ONE Insurance
Sebastian Schmidt
Senior Innovation Manager , Munich Re
Leaders’ forum
Open insurance: creating value through collaboration
- What strategies need to be adopted to ensure collaborative success?
- From distribution to claims: where does an open approach stand to have the greatest impact?
- How can insurers determine which APIs to prioritise and how can these be monetised?
- The rise of the platform economy: how are partnerships & ecosystems set to develop?
- What will the role of insurers be in the platform economy?
- What’s the business the case for integrating on to another platform?
- To what extent will platforms affect the customer relationship?
How must insurers prepare for the platform economy?
Matteo Cattaneo
Chief Digital Innovation Officer , Reale Mutua
Claudia Bienentreu
Head of Open Innovation , AXA
Suzanne Akten
Managing Director and Tribe Lead of ING and AXA Bancassurance Partnership , ING
Emanuel Issagholian
Chief Digital Officer , Gothaer
Where next for connected insurance? | Workshop III – Building an engaging customer app | 11.05 - 12.40
Insuring peace of mind: the next phase of the connected home
- Value-added services and the smart home: assessing the current state of play
- What are the current challenges around the smart home?
- How can insurers better engage consumers with the connected home?
- From smart sensors to voice technology: what will the connected home ecosystem of the future look like?
Martin Frko
Vice-President, Board of Directors , Direct Pojišťovna
Panel discussion
Making connected insurance a success
- Meeting customer demands: how can current connected offerings be built upon and expanded?
- What steps need to be taken by insurers to make connected devices appeal to broader demographics?
- Making connected insurance profitable: what new revenue streams are available to insurers?
- Effectively using connected data: what must insurers do?
- How can insurers overcome the IoT security challenge?
- A fully-connected ecosystem: what does the future hold?
Jörg-Tobias Hinterthür
Head of Smart Home innovation Lab , Zurich
Cecilia Sevillano
Head of Smart Homes Solutions , Swiss Re
Luigi Barcarolo
Director of Motor Insurance, Insurance Analytics & Business Architecture , Cattolica Assicurazioni
Jurgen Wildvank
Managing Director, NN SparkLab , Nationale-Nederlanden
Introduction to workshop
Creating an insurance app for effective customer engagement
In this workshop, delegates will learn about the app development process, how to make an app engaging to a customer, and the steps needed to enhance and develop an app further.
Clemens Bachmair
Chief Technology Officer , Creadi AG
Oliver Johnson
Chief Marketing Officer , Creadi AG
Product innovation hub | 13.55 - 16.30
Case study 1| Flock Cover
From real-time risk mitigation to real-time pricing
In this case study, Ed Klinger will delve into how Flock’s use of real-time data mitigates and prices risk in real-time, which creates a unique, pay-as-you-fly drone insurance product.
Ed Leon Klinger
Chief Executive Officer , Flock
Case study 2| La Parisienne
On-demand connected insurance:
In this case study, Olivier Jaillon will detail how La Parisienne has, in partnership with Sigfox France, developed a usage-based-insurance solution using IoT. Vehicles equipped with a sensor automatically switch on the insurance when the vehicle is in use, as well as sending messages over the Sigfox network, which can automatically trigger secure transactions that can settle claims on La Parisienne’s private blockchain.
Olivier Jaillon
Chief Enablement Officer , La Parisienne
Case study 3| vlot
Life risk insurance solutions that harmoniously fit changing life situations
In this case study, vlot will present on its unique life insurance platform which uses customer analysis to present custom-tailored, transparent direct insurance to meet its clients ever changing coverage needs.
Sandro Matter
Chief Executive Officer & Co-Founder , Vlot
Case study 4| AXA Next
Cryptosurance: insuring the next frontier of financial services
In this case study, Laurent Benichou, will delve into the insurance needs of the cryptocurrency sector, covering everything from players, to the nature of insurance, future uses and the difficulty insurers currently have in addressing this new market.
Laurent Benichou
Director of Research & Development, Head of Crypto & Fizzy, , AXA
Case study 5| ELEMENT
Creating a product platform entirely from scratch
ELEMENT have successfully created a white label digital product platform which allows their partners from across multiple industries to develop innovative, customer-focused products in record time. Wolff Graulich will delve into how the development of this platform has allowed Element to create fully digitised products for their partners customer needs.
Wolff Graulich
Board Member , ELEMENT
Panel discussion
Meeting the needs of the digital customer: a product perspective
- What steps should insurers take to make sure that products meet customer needs?
- How will technological developments enable further product innovations?
- Where is there scope to add value around the core insurance product?
- Moving from compensation to risk prevention: to what extent are data driven value-added services set to take off?
- Finding the right balance: when does personalisation become too much?
- The rise of niche products: how will this change the scope of insurance?
- To what extent will niche products be bundled with broader, more traditional insurance offerings?
- What will the insurance products of tomorrow look like?
Will Faulkner
Global Digital Product Director , Aviva
Jean-Charles Velge
Co-founder , Qover
Terese Homquist
Head of Product , Länsförsäkringar
Alberto Busetto
Head of Connected Insurance , Generali Jeniot
Chair's closing remarks and end of conference
Partner with us
“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
Thought-leadership sessions
Speak alongside key industry figures. Present a keynote, partake in a panel or lead a workshop.
1-2-1 meetings
Pre-arranged meetings with target prospects identified by you; all arranged by us.
Hospitality packages
Host a private breakfast, lunch, dinner or drinks reception. Get valuable face-time with prospects of your choosing.
Exhibition space
Make us of an exhibition space to interact with delegates, demo your products and raise brand awareness.
Enhanced branding
Put your brand at the forefront of the event with your logo on lanyards, barista stands, Brella and more!
Who could you meet
“Excellent conference, both for its content and the quality of interaction with participants.”
Media partners
Tickets
All tickets include:
2 day conference pass, lunch and refreshments.
Prices go up on Friday 13 December
Group Discount
15% off
When you buy 3 or more tickets
Standard
save £350 Early Bird Until 13 December
£1,295.00 + VAT
Full Price £1,645.00 + VAT
Insurer*
save £220 Early Bird Until 13 December
£975.00 + VAT
Full Price £1,195.00 + VAT
Venue
Sofitel Hotel Munich Bayerpost
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