Pushing the boundaries of digital innovation


3 – 4 March, 2020

Sofitel Hotel Munich Bayerpost, Germany


Get up to speed on all the latest tech innovations at Digital Insurance 2020 – the event which gives you practical, hands-on insights from Europe’s leading digital pioneers.


From implementing strategic innovation and harnessing the power of new data, to revolutionising the customer experience and effectively integrating new technologies, this event will equip you with the knowledge and skills needed to fully capitalise on all things digital. Shake off those legacy cobwebs, get inspired by our stellar speakers and embrace the future of insurance.


Hot topics for 2020


Technological development

From AI to APIs: explore the latest advances and how they can work seamlessly together.

Product innovation

From parametric insurance to on-demand offerings: what new developments are there on the product horizon?


Find out how successful partnerships are established and maintained between incumbents and disruptors.

Digital transformation

Moving beyond the hype to practical solutions.

The golden age of data

Delve into the new data landscape and discover effective strategies to help navigate it.

Out of industry innovations

From banking to telecommunications: how can other industries can help insurers pioneer new innovations?

Getting to grips with artificial intelligence

Find out how AI stands to revolutionise insurance with practical case studies and in-depth workshops.

Open insurance

Just another buzzword or the next frontier of insurance?


“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire


Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

2020 Agenda

  • All Topics
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Day One Tuesday, 3 March 2020

Day Two Wednesday, 4 March 2020


Welcome address and Chair's opening remarks

Session 1

Achieving the digital dream | 09.10 - 10.40

Keynote address

Leveraging digital innovation to accelerate growth

Keynote address 

Reinventing insurance for the digital generation

Leaders’ forum

Looking beyond 2020: what’s the innovation endgame?

  • Achieving meaningful change: what problem is innovation trying to solve?
  • The profitability paradox: how can insurers align innovation with wider business interests?
  • What practical steps should insurers take to integrate innovative initiatives into the mainstream business?
  • Where is the scope for innovation within commercial lines?
  • How will digital transformation impact the insurance workforce?
  • From cloud to AI: which technologies are set to be the most transformational?
  • What will the digital insurance landscape look like in 5 years?

Session 2

Delivering a seamless experience for the digital customer | Workshop I – AI | 11.10 - 12.45

Delivering a seamless experience for the digital customer
Workshop I – AI

Chair’s opening remarks

Case study |

Creating a fully digital customer journey

Faced with the challenge of becoming disconnected from its customers, a leading insurer leveraged digital solutions to create an enhanced customer experience. Delegates will gain an understanding into how overhauling operational processes and placing the customer at the centre of digital transformation has allowed this company to realise its goal of becoming the customers’ “personal assistant” during all major life events – delivering unique advice and tailored solutions to make their lives easier.

Case study |

Leveraging chatbot technology to enhance the customer experience

In this case study, delegates will gain an insight into how AI-powered chatbots can revolutionise the customer experience. Take this opportunity to find out about the challenges around when and where to implement chatbots, as well as key steps to ensure success.

Panel discussion

Customer engagement in a digital world

  • What steps can insurers take to create a stronger, more engaging customer relationship?
  • Where is the industry currently falling short?
  • Leveraging a wider ecosystem: how can insurers add more at key stages in customers’ lives?
  • Will simplifying the insurance process lead to improved customer engagement?
  • Looking beyond digital natives: how can insurers develop a digital strategy that engages across demographics?
  • What more can insurers do to improve customer loyalty?
  • What other industries can insurers look to for inspiration?

Introduction to workshop

Exploring the practicalities of AI in insurance

In this workshop delegates can explore how AI is being practically implemented within insurance. Take this opportunity to gain in depth insights into its everyday applications and how to overcome common pitfalls when it comes to AI in insurance.

Workshop discussion

Subjects to be covered include:

  • Overcoming the challenge of integrating AI within a legacy framework
  • Building successful data models to develop machine learning
  • Making AI profitable: how to ensure cost reduction for the wider business
  • From operational efficiency to customer experience: how to prioritise the applications of AI

Session 3

Digital transformation: practical strategies for success | Workshop II – Claims | 14.00 - 15.00

Digital transformation: practical strategies for success
Workshop II – Claims

Achieving agility: building the insurer of tomorrow

  • How can insurers leverage cloud technology to overcome legacy challenges?
  • What steps should insurers take to encourage agility across the business?
  • How should organisational culture change to facilitate digital transformation?
  • From operational to strategic agility: what’s the end goal?

Fireside chat

Implementing a cohesive tech strategy across the whole business

  • How can insurers build strong tech foundations to help facilitate further innovation?
  • The challenge of integration: how can insurers seamlessly integrate multiple technologies?
  • How can departments work better together to facilitate wider tech adoption?
  • What steps can insurers take to effectively overcome information siloes?
  • How can insurers effectively align technological developments with the human workforce?
  • What steps can insurers take now to future-proof tech strategies?

Introduction to workshop

Holistic, digital, seamless: transforming the claims process

In this workshop, delegates will explore what customers want from the claims process and how this can be delivered.

Workshop discussion

Subjects covered will include:

  • Where does new technology offer opportunity to transform the claims process?
  • How can data analytics be utilised to better detect claims fraud?
  • What steps can be taken in the claims process to “win-over” customers?
  • Does a shorter claims life cycle allow for bigger returns?

Session 4

The golden age of data | Claims workshop continued | 15.05 - 16.15

The golden age of data
Claims workshop continued

Navigating the new data landscape

  • Assessing data relevance: strategies for success
  • Unstructured, IoT, voice, visual: effectively utilising new data sources
  • How can insurers encourage consumers to give access to their data?
  • Monetising the data goldmine: what new revenue streams are available to insurers?

Panel discussion

Data management strategies for the digital insurer

  • Laying the foundations: ensuring database infrastructures are fit for purpose
  • How can insurers use AI and machine learning to make sense of the vast amounts of unstructured data available?
  • Is a data lake strategy the right approach?
  • How will new technologies help to facilitate better data management?
  • Unleashing the full power of data: what does a robust data analytics strategy look like?
  • How can insurers successfully manage customer data to provide better offerings?
  • What steps should insurers take to reassure consumers that their personal data is safe?

Workshop discussion ends 15.40. Head to Coral stage

Session 5

Out of industry insights | 16.45 - 18.05

Out of industry 1 |

Utilising big data analytics to provide a seamless user experience

The music industry has been revolutionised through the use of big data. In this case study, delegates will delve into how adopting a big data analytics approach has allowed online platforms to develop a seamless user experience that not only generates personalised customer content through machine learning but allows for this experience to continuously evolve to meet changing customer taste.

Out of industry 2 |

Meeting the digital challenge head on: an open banking perspective

How have banks successfully leveraged digital solutions to meet their clients’ needs? Delegates will take a deep dive into how leveraging digital transformation has allowed one of Europe’s leading banks to offer better customer experience, accelerate growth and develop a fully-fledged open banking platform.

Out of industry 3 |

From start-up to challenger: scaling fast and effectively

How to grow sustainably is a fundamental challenge for any start-up. Delegates will gain an understanding of how one of Europe’s leading challenger banks successfully leveraged collaboration with other fintechs to create its own banking ecosystem, allowing it to scale effectively to become Europe’s leading mobile-only bank.

Chair’s closing remarks followed by drinks reception

Chair's opening remarks

Session 6

Partnerships and platforms – a new insurance paradigm | 09.00 - 10.35

Keynote address

From open platforms to open insurance: developing a new model

Case study |

Creating an innovative personal product: the power of insurtech-incumbent collaboration

A leading incumbent and insurtech have successfully collaborated to create an innovative household and liability insurance product with special features for football fans, such as being able to insure fan merchandise, and getting money back for every time the team score. In this case study, delegates will delve into the ins and outs of an insurer-insurtech partnership, how to make a partnership succeed, the possibilities for wider collaboration and the benefits collaboration brings.

Leaders’ forum

Open insurance: creating value through collaboration

  • What strategies need to be adopted to ensure collaborative success?
  • From distribution to claims: where does an open approach stand to have the greatest impact?
  • How can insurers determine which APIs to prioritise and how can these be monetised?
  • The rise of the platform economy: how are partnerships & ecosystems set to develop?
  • What will the role of insurers be in the platform economy?
  • What’s the business the case for integrating on to another platform?
  • To what extent will platforms affect the customer relationship?

How must insurers prepare for the platform economy?

Session 7

Where next for connected insurance? | Workshop III – Building an engaging customer app | 11.05 - 12.40

Where next for connected insurance?
Workshop III – Building an engaging customer app

Chair’s opening remarks

Insuring peace of mind: the next phase of the connected home

  • Value-added services and the smart home: assessing the current state of play
  • What are the current challenges around the smart home?
  • How can insurers better engage consumers with the connected home?
  • From smart sensors to voice technology: what will the connected home ecosystem of the future look like?

Telematics 2.0: assessing the scope for development

  • A fully connected motor ecosystem: how is telematics set to develop?
  • What scope is there for further telematics development within the commercial sphere?
  • From mobility to home: what’s the next frontier for telematics?
  • Has the industry reached its limit with telematics?

Panel discussion

Making connected insurance a success

  • Meeting customer demands: how can current connected offerings be built upon and expanded?
  • What steps need to be taken by insurers to make connected devices appeal to broader demographics?
  • Making connected insurance profitable: what new revenue streams are available to insurers?
  • Effectively using connected data: what must insurers do?
  • How can insurers overcome the IoT security challenge?
  • A fully-connected ecosystem: what does the future hold?

Introduction to workshop

Creating an insurance app for effective customer engagement

In this workshop, delegates will learn about the app development process, how to make an app engaging to a customer, and the steps needed to enhance and develop an app further.

Workshop discussion

Subjects to be covered include:

  • Understanding how customers use insurance apps
  • How can the balance between ease of use and complex features be struck?
  • Developing unique features to stand out for the crowd
  • How can the app be integrated into product offerings?

Session 8

Product innovation hub | 13.55 - 16.30

Case study 1|

From real-time risk mitigation to real-time pricing

In this case study, delegates will delve into how an innovative use of real-time data to mitigate and price risk in real-time, has created a unique, pay-as-you-fly drone insurance product.

Case study 2|

On-demand connected insurance:

In this case study, delegates will gain an understanding into how a partnership between an innovative insurer and connected device wireless network developer has developed a usage-based-insurance solution using IoT and blockchain.

Case study 3|

Life risk insurance solutions that harmoniously fit changing life situations

In this case study, delegates will discover a  unique life insurance platform which uses customer analysis to present custom-tailored, transparent direct insurance to meet its clients ever changing health coverage needs.

Case study 4|

Parametric products: automated insurance for an automated society

In this case study, attendees will deep-dive into how development of a parametric flight cancellation insurance has eliminated the pain from the claims process, while keeping the customer at the heart of product development.

Case study 5|

Building a fully-digital product offering

In this case study, attendees will understand how a leading insurtech transitioned from becoming Germany’s first digital motor insurer to offering a fully digital product suite, covering home and contents insurance for its customers.

Panel discussion

Meeting the needs of the digital customer: a product perspective

  • What steps should insurers take to make sure that products meet customer needs?
  • How will technological developments enable further product innovations?
  • Where is there scope to add value around the core insurance product?
  • Moving from compensation to risk prevention: to what extent are data driven value-added services set to take off?
  • Finding the right balance: when does personalisation become too much?
  • The rise of niche products: how will this change the scope of insurance?
  • To what extent will niche products be bundled with broader, more traditional insurance offerings?
  • What will the insurance products of tomorrow look like?

Chair's closing remarks and end of conference

Who could you meet

“A great and insightful conference that always offers a broader perspective of the insurance industry and the challenges we face.”


Managing Director, Generali Vitality

2019 Sponsors

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2 day conference pass, lunch and refreshments.

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The Future of General Insurance Report

Coming in November…

Now in its seventh year, our survey based report on the future of the general insurance market will be released in November 2019. 

Over the past seven years, we’ve seen the industry get to grips with mobile, develop use cases for an explosion of new data, ensure compliance with GDPR, tackle endemic levels of fraud and take on technological forces such as IoT and AI.


Sofitel Hotel Munich Bayerpost

Sofitel Hotel Munich Bayerpost

Bayerstraße 12, 80335 München, Germany

Get Directions Venue Website

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