Pushing the boundaries of digital innovation
3 – 4 March, 2020
Sofitel Hotel Munich Bayerpost, Germany
Get up to speed on all the latest tech innovations at Digital Insurance 2020 – the event which gives you practical, hands-on insights from Europe’s leading digital incumbent and insurtech pioneers.
From implementing strategic innovation and harnessing the power of new data, to revolutionising the customer experience and effectively integrating new technologies, this event will equip you with the knowledge and skills needed to fully capitalise on all things digital. Shake off those legacy cobwebs, get inspired by our stellar speakers and embrace the future of insurance.
Speakers
Steven Zuanella
Group Chief Digital Officer, Generali
Mark Klein
Chief Digital Officer, ERGO
Inji Charkani
Chief Innovation Officer, AXA Partners
Agnieszka Wrońska
Chief Executive Officer, Link4
Alexander Bockelmann
Group Chief Technology Officer, Baloise Group
Matteo Cattaneo
Chief Digital Innovation Officer, Reale Mutua
Emanuel Issagholian
Chief Digital Officer, Gothaer
Hallvard Natvik
Chief Information Officer, Frende Insurance
Why attend
Make every minute relevant to you
This two day event will have a range of plenaries, panel discussions, case studies and workshops so that delegates can choose their content and tailor the experience to their needs: from innovation strategy to data management, AI developments to product innovation, there’s something for everyone in this year’s jam-packed agenda!
Connect with the right people
Join thought leaders and experts from across the European insurance industry. Take the chance to meet and build lasting relationships with new business connections, from the multiple networking opportunities we offer.
Disruptors meet digital
Explore new frontiers of digital insurance with case study insights from innovative insurtechs including La Parisienne, Qover, Flock, vlot and ELEMENT. Check out the competition, be inspired by exciting initiatives and products, and find out about the radical ways in which they are leveraging technology to reshape insurance.
In-depth workshops
Where will AI developments take us next? What steps can businesses take to make the claims process seamless? How can insurance apps become more engaging? Explore these topics in-depth with hands-on workshops led by industry leaders.
“A great and insightful conference that always offers a broader perspective of the insurance industry and the challenges we face.”
Agenda
Day One
Tuesday, 3 March 2020
3 Mar
Day Two
Wednesday, 4 March 2020
4 Mar
Welcome address and Chair's opening remarks - Manuel Holzhauer, Managing Director, InsurTech Hub Munich
Achieving the digital dream | 09.10 - 10.20
Keynote address
Leveraging digital innovation to accelerate growth
Steven will draw upon his twenty years of experience in digital innovation and reveal how developing a cohesive transformation strategy allows insurers to continually evolve.
Steven Zuanella
Group Chief Digital Officer
Generali
Keynote address
Open Innovation at scale: less sandboxes, more value
Digitalisation is changing how consumers perceive insurance. Inji will address the need to innovate to remain relevant to the digital customer.
Inji Charkani
Chief Innovation Officer
AXA Partners
Leaders’ forum
Looking beyond 2020: what’s the innovation endgame?
- Achieving meaningful change: what problem is innovation trying to solve?
- The profitability paradox: how can insurers align innovation with wider business interests?
- What practical steps should insurers take to integrate innovative initiatives into the mainstream business?
- Where is the scope for innovation within commercial lines?
- How will digital transformation impact the insurance workforce?
- From cloud to AI: which technologies are set to be the most transformational?
- What will the digital insurance landscape look like in 5 years?
Mark Klein
Chief Digital Officer
ERGO
Hallvard Natvik
Chief Information Officer
Frende Insurance
Agnieszka Wrońska
Chief Executive Officer
Link4
Delivering a seamless experience for the digital customer | Workshop I – AI | 10.50 -12.25
Delivering a seamless experience for the digital customer
Chair’s opening remarks
Sebastian Pitzler
Managing Director
InsurLab Germany
Case study | Tryg
Digital customer empowerment
Faced with the challenge of becoming disconnected from its customers, Tryg leveraged digital solutions to create an enhanced customer experience. Jane Kaasgard will detail how Tryg implemented a user-friendly digital customer interaction experience through the creation of a customer self-service platform.
Jane Kaasgaard Rasmussen
Vice President - New Business and Customer Innovation
Tryg
Trust services to unlock innovation in the insurance sector
- Defining a QTSP Qualified trust service provider within the context of insurance
- Where can insurers make the most of new trends in digital identity management?
- How can insurers’ on-board customers more efficiently?
- How will trust services for digital transaction continue to evolve within insurance?
Marco Di Luzio
Chief Marketing Officer
InfoCert
Panel discussion
Customer engagement in a digital world
- What steps can insurers take to create a stronger, more engaging customer relationship?
- Where is the industry currently falling short?
- Leveraging a wider ecosystem: how can insurers add more at key stages in customers’ lives?
- Will simplifying the insurance process lead to improved customer engagement?
- Looking beyond digital natives: how can insurers develop a digital strategy that engages across demographics?
- What more can insurers do to improve customer loyalty?
- What other industries can insurers look to for inspiration?
Jane Kaasgaard Rasmussen
Vice President - New Business and Customer Innovation
Tryg
Jörg-Tobias Hinterthür
Head of Smart Home Innovation Lab
Zurich
Erik Holmgren
Research and Development
Folksam
Workshop I – AI
Introduction to workshop
Exploring the practicalities of AI in insurance
In this workshop delegates can explore how AI is being practically implemented within insurance. Take this opportunity to gain in depth insights into its everyday applications and how to overcome common pitfalls when it comes to AI in insurance.
Stig Pedersen
Head of Group Machine Learning
Topdanmark
Digital transformation: practical strategies for success | Workshop II – Claims | 13.25 - 14.50
Digital transformation: practical strategies for success
Achieving agility: building the insurer of tomorrow
- How can insurers leverage cloud technology to overcome legacy challenges?
- What steps should insurers take to encourage agility across the business?
- How should organisational culture change to facilitate digital transformation?
- From operational to strategic agility: what’s the end goal?
Alexander Bockelmann
Group Chief Technology Officer
Baloise Group
Platform-as-a-service in the age of InsurTech
- What does platform-as-a-service mean within insurance?
- How can platform-as-a-service integrate with insurers’ existing infrastructure?
- What are the best approaches for testing and automating for platform-as-a-service?
- Where next for platform-as-a-service within insurance?
Piotr Piatosa
Executive Vice President
Onwelo
Fireside chat
Implementing a cohesive tech strategy across the whole business
- How can insurers build strong tech foundations to help facilitate further innovation?
- The challenge of integration: how can insurers seamlessly integrate multiple technologies?
- How can departments work better together to facilitate wider tech adoption?
- What steps can insurers take to effectively overcome information siloes?
- How can insurers effectively align technological developments with the human workforce?
- What steps can insurers take now to future-proof tech strategies?
Dr. Gregor Wiest
Head of Innovation
ERGO
Michele Williams
Head of XSE
Allianz Global Corporate and Specialty
Workshop II – Claims
Introduction to workshop
Holistic, digital, seamless: transforming the claims process
In this workshop, delegates will explore what customers want from the claims process and how this can be delivered.
Jan-Erik Fredriksson
Nordic Head of Digital and Business Development, Claims
If P&C Insurance
The golden age of data | 14.30-15.40
The golden age of data
Navigating the new data landscape
- Assessing data relevance: strategies for success
- Unstructured, IoT, voice, visual: effectively utilising new data sources
- How can insurers encourage consumers to give access to their data?
- Monetising the data goldmine: what new revenue streams are available to insurers?
Benedikt Laudage
Head of Data Analytics
Allianz
Weather as a strategic success factor for the insurance business
Dr. Michael Fassnauer
Chief Executive Officer
Ubimet
Panel discussion
Data management strategies for the digital insurer
- Laying the foundations: ensuring database infrastructures are fit for purpose
- How can insurers use AI and machine learning to make sense of the vast amounts of unstructured data available?
- Is a data lake strategy the right approach?
- How will new technologies help to facilitate better data management?
- Unleashing the full power of data: what does a robust data analytics strategy look like?
- How can insurers successfully manage customer data to provide better offerings?
- What steps should insurers take to reassure consumers that their personal data is safe?
Thomas Schreiner
Head of Claims Data, Systems & Analytics
Munich Re
Paul Brandstaetter
Head of Product and Market Management
UNIQA
Jon Holtan
Head of Product, Data and Analytics
Fremtind
Benedikt Laudage
Head of Data Analytics
Allianz
Out of industry spotlight | 16.10 - 16.30
Out of industry | Facebook
Making a success of a mobile world
Mobile technology and recent developments such as open banking have radically changed how customers interact with financial services brands. In this address, Thorsten from Facebook will take a deep dive into how technology is augmenting relationships between consumers and brands, and what this means for the future of customer engagement and interaction within financial services.
Thorsten Paech
Client Solutions Manager
Facebook
Insurtech Pitches | 16.30 - 17.00
Pitch 1 | Penni
Esben Seyffart Sørensen
Head of Sales
Penni.io
Pitch 2 | Scanbot
Christoph Wagner
Chief Executive Officer
Scanbot
Chair’s closing remarks followed by drinks reception
Chair's opening remarks
Partnerships and platforms – a new insurance paradigm | 09.05 - 10.35
Keynote address
Beyond open innovation: exploring the future of ecosystems
Are insurers fully prepared for the rise of the platform economy? Matteo investigates the need for open innovation and the role insurers will have to play in increasingly connected ecosystems.
Matteo Cattaneo
Chief Digital Innovation Officer
Reale Mutua
Case study | ONE Insurance & Munich Re
Identifying risks before they arise: the power of insurtech-incumbent collaboration
Munich Re and ONE Insurance have successfully collaborated to create an innovative app which analyses customer data to provide an insurance solution tailored to their lives, and through the generating of a risk score, allows customers to reduce their premiums. Oliver Lang and Sebastian Schmidt will delve into the ins and outs of an insurer-insurtech partnership, how to make a partnership succeed, the possibilities for wider collaboration and the benefits collaboration brings.
Oliver Lang
Chief Executive Officer
ONE Insurance
Sebastian Schmidt
Senior Innovation Manager
Munich Re
Leaders’ forum
Open insurance: creating value through collaboration
- What strategies need to be adopted to ensure collaborative success?
- From distribution to claims: where does an open approach stand to have the greatest impact?
- How can insurers determine which APIs to prioritise and how can these be monetised?
- The rise of the platform economy: how are partnerships & ecosystems set to develop?
- What will the role of insurers be in the platform economy?
- What’s the business the case for integrating on to another platform?
- To what extent will platforms affect the customer relationship?
How must insurers prepare for the platform economy?
Matteo Cattaneo
Chief Digital Innovation Officer
Reale Mutua
Claudia Bienentreu
Head of Open Innovation
AXA Switzerland
Suzanne Akten
Managing Director and Tribe Lead of ING and AXA Bancassurance Partnership
ING
Emanuel Issagholian
Chief Digital Officer
Gothaer
Where next for connected insurance? | Workshop III – Building an engaging customer app | 11.05 - 12.40
Where next for connected insurance?
Chair’s opening remarks
Jan Wichmann
Managing Director
BANKSapi
Insuring peace of mind: the next phase of the connected home
- Value-added services and the smart home: assessing the current state of play
- What are the current challenges around the smart home?
- How can insurers better engage consumers with the connected home?
- From smart sensors to voice technology: what will the connected home ecosystem of the future look like?
Jörg-Tobias Hinterthür
Head of Smart Home Innovation Lab
Zurich
Using AI to generate auto damage estimates and improve the claims process
- Where are the current inefficiencies in the auto insurance claims process?
- Taking a step in the right direction: what must insurers do to speed up the process?
- Connecting the whole supply chain: strategies for success
- Capitalising on AI to generate end-to-end auto damage estimates: a how-to guide
Cornelius Vogel
Head of Business Development DACH & Nordics
Tractable
Telematics 2.0: assessing the scope for development
- A fully connected motor ecosystem: how is telematics set to develop?
- What scope is there for further telematics development within the commercial sphere?
- From mobility to home: what’s the next frontier for telematics?
- Has the industry reached its limit with telematics?
Martin Hoff
Head of Product Management & Innovation - Automotive, Head of Automotive Innovation Center
Allianz Partners SAS
Panel discussion
Making connected insurance a success
- Meeting customer demands: how can current connected offerings be built upon and expanded?
- What steps need to be taken by insurers to make connected devices appeal to broader demographics?
- Making connected insurance profitable: what new revenue streams are available to insurers?
- Effectively using connected data: what must insurers do?
- How can insurers overcome the IoT security challenge?
- A fully-connected ecosystem: what does the future hold?
Jörg-Tobias Hinterthür
Head of Smart Home Innovation Lab
Zurich
Cecilia Sevillano
Head of Smart Homes Solutions
Swiss Re
Jurgen Wildvank
Head of Sparklab
Nationale-Nederlanden
Workshop III – Building an engaging customer app
Introduction to workshop
Creating an insurance app for effective customer engagement
In this workshop, delegates will learn about the app development process, how to make an app engaging to a customer, and the steps needed to enhance and develop an app further.
Clemens Bachmair
Chief Technology Officer
Creadi AG
Oliver Johnson
Chief Marketing Officer
Creadi AG
Product innovation hub | 13.40 - 15.30
Case study | La Parisienne
On-demand connected insurance:
In this case study, Alexandre will detail how La Parisienne has, in partnership with Sigfox France, developed a usage-based-insurance solution using IoT. Vehicles equipped with a sensor automatically switch on the insurance when the vehicle is in use, as well as sending messages over the Sigfox network, which can automatically trigger secure transactions that can settle claims on La Parisienne’s private blockchain.
Alexandre Rispal
Chief Revenue Officer
La Parisienne
Case study | vlot
Enabling people to make financially responsible decisions.
In this case study, vlot will present its unique B2B approach for life insurance solutions. Focusing on a highly precise income gap analysis based on employer and state risk benefits, vlot swiftly provides an intuitive financial check-up by digitizing and aggregating relevant financial data.
Daniel Schmidheiny
Co-founder & Chief Operating Officer
Vlot
Michael Dritsas
Chief Executive Officer
Vlot
Case study | ELEMENT
Creating a product platform entirely from scratch
ELEMENT have successfully created a white label digital product platform which allows their partners from across multiple industries to develop innovative, customer-focused products in record time. Tim will delve into how the development of this platform has allowed Element to create fully digitised products for their partners customer needs.
Tim Kaltofen
Vice President - Business Development
ELEMENT
Panel discussion
Meeting the needs of the digital customer: a product perspective
- What steps should insurers take to make sure that products meet customer needs?
- How will technological developments enable further product innovations?
- Where is there scope to add value around the core insurance product?
- Moving from compensation to risk prevention: to what extent are data driven value-added services set to take off?
- Finding the right balance: when does personalisation become too much?
- The rise of niche products: how will this change the scope of insurance?
- To what extent will niche products be bundled with broader, more traditional insurance offerings?
- What will the insurance products of tomorrow look like?
Tim Kaltofen
Vice President - Business Development
ELEMENT
Michael Dritsas
Chief Executive Officer
Vlot
Chair's closing remarks and end of conference
Partner with us
“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
Thought-leadership sessions
Speak alongside key industry figures. Present a keynote, partake in a panel or lead a workshop.
1-2-1 meetings
Pre-arranged meetings with target prospects identified by you; all arranged by us.
Hospitality packages
Host a private breakfast, lunch, dinner or drinks reception. Get valuable face-time with prospects of your choosing.
Exhibition space
Make us of an exhibition space to interact with delegates, demo your products and raise brand awareness.
Enhanced branding
Put your brand at the forefront of the event with your logo on lanyards, barista stands, Brella and more!
Sponsors
Gold sponsor
Silver sponsor
Bronze sponsor
Insurtech partner
Media partners
Who could you meet
“Excellent conference, both for its content and the quality of interaction with participants.”
Tickets
All tickets include:
2 day conference pass, lunch and refreshments.
Group Discount
15% off
When you buy 3 or more tickets
Standard
£1,645.00 + VAT
Insurer*
£1,195.00 + VAT
Venue
Sofitel Hotel Munich Bayerpost
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The Insurance Innovators Report
Available for download…
Now in its seventh year, our survey based report on the future of the general insurance market is now available to download.
Over the past seven years, we’ve seen the industry get to grips with mobile, develop use cases for an explosion of new data, ensure compliance with GDPR, tackle endemic levels of fraud and take on technological forces such as IoT and AI.