Europe’s leading annual insurance fraud conference

March 2020

London

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Counter Fraud is the industry’s leading pan-European insurance fraud conference.

Our 2019 conference brought together industry leaders for a day packed full of exclusive fraud content, including topics such as AI, data and analytics, customer transparency, cross-industry collaboration and more. Discussions included a deep dive into the challenges facing counter fraud insurers and holistic approaches to anti-fraud measures.

What was covered in 2019

Learn how insurers are implementing a holistic end-to-end tech strategy to detect and prevent fraud +

Understand how the impact of fraud can be significantly reduced with trust and transparency +

Hear how Uniqa is harnessing advanced analytics to reduce the threat of fraud +

Mingle at our exclusive drinks reception where you can continue networking over a glass of fizz +

Debate with other attendees regarding the best approach to industry collaboration and co-operation +

Explore different fraudulent trends with spotlight presentations focusing on motor, cyber and on-demand insurance +

Acquire the knowledge to revolutionise your business with out of industry insights from Europol and one of the biggest banks in Europe +

2019 Speakers

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“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

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2019 Agenda

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Wednesday, 20 March 2019

09.00

Welcome address and chair's opening remarks - Ant Gould, Journalist, Editor and Communications Consultant

Session 1

A tech revolution in counter fraud - grasping the opportunities

09.10

Keynote address

Rejuvenating the fight against fraud

Julia Walker-Smith

Associate Director – Fraud , BGL Group

09.30

Tackling new customer demands with agile leadership

Henrik Grønborg

Senior Vice President, Private Division , Tryg

09.50

Leveraging next generation data: the evolution of claims processing and fraud prevention

Geoffrey Andrews

Co-founder and Chief Operating Officer , Carpe Data

10.10

Leaders’ forum

Optimising the new tech in counter fraud: an holistic approach

What should a holistic, end-to-end counter fraud strategy look like?
Achieving the tech dream: what practical steps must be taken?
Breaking down siloes: how can counter fraud be integrated across departments?
What is a reasonable time frame in which to implement the necessary changes?
How can aggregators be included in an end-to-end counter fraud approach?

Julia Walker-Smith

Associate Director – Fraud , BGL Group

Adele Sumner

Head of Fraud Intelligence and Strategic Development , RSA

Henrik Grønborg

Senior Vice President, Private Division , Tryg

Geoffrey Andrews

Co-founder and Chief Operating Officer , Carpe Data

Session 2

AI and advanced analytics: new weapons in the fight against fraud | Fraud and the customer relationship

Coral Stage: AI and advanced analytics: new weapons in the fight against fraud | Chaired by: John Bissel, Chief Operating Officer, Chartered Institute of Insurers

Jade Stage: Fraud and the customer relationship | Chaired by: Ant Gould, Journalist, Editor and Communications Consultant

11.20

Exploring the transformative potential of AI in counter fraud

How can AI be effectively used to detect both application and claims fraud?
Where can real gains be made in the speed of fraud detection?
How is the use of AI in counter fraud efforts likely to develop over the next 10 years

Huma Lodhi

Principal Data Scientist - AI & Machine Learning , Direct Line Group

11.40

Case study | Uniqa

Harnessing advanced analytics to defeat crime

This case study will examine the data strategies being used by Uniqa to combat a wide variety of fraudulent activities. Paul Brandstaetter will discuss Uniqa’s implementation of advanced analytics and show examples of this strategy reducing the threat of fraud. Delegates will have the chance to explore how the use of advanced analytics has enhanced the fraud team’s operations and efficiency.

Paul Brandstaetter

Head of P&C Analytics , UNIQA

12.00

Panel discussion

Optimising the use of AI and advanced analytics in counter fraud: grasping the opportunities?

How might AI, machine learning and IoT come together to streamline fraud detection?
How can the number of false positives be reduced?
How significant a difference can AI make in minimising the impact of anti-fraud processes on the customer experience?
What can be done to aid the seamless introduction of AI in counter fraud?
What stands in the way of successful adoption?

Huma Lodhi

Principal Data Scientist - AI & Machine Learning , Direct Line Group

Paul Brandstaetter

Head of P&C Analytics , UNIQA

Roy-André Lyngbø

Head of Counter Fraud , Fremtind

Arnaud Grapinet

Chief Data Scientist , Shift Technology

Peter Jackson

Director - Group Data Sciences , Legal & General

11.20

Fireside chat

A behavioural science perspective on opportunistic fraud

Going back to basics: why is behavioural science an important tool to use?
How can insurance policies and applications be designed to encourage honesty?
Learning from experience: what are the examples of behavioural science reducing fraud to date?
How can this be applied more broadly?
Reality check: how likely is it that behavioural science will greatly reduce fraud?

John Beadle

Head of Financial Crime and Fraud , RSA

Ben Fletcher

Director , IFB

11.40

Case study | Laka

The benefits of a transparent relationship with the customer

Tobias Taupitz

Chief Executive Officer and Founder , Laka

12.00

Panel discussion

Fighting fraud with trust and transparency: strategies for success

What are the benefits of creating a better corporate image?
To what extent can effective advertising help to reduce fraud?
How can consumer mistrust in the industry be overcome to lessen opportunistic fraud?
What more can be done to ensure customers understand fraudulent activity and its wider impact?
How can aggregators play a greater part in communicating the consequences of committing fraud?
How effective is the ‘community’ aspect of P2P insurance effective in discouraging fraud?

Steve Jackson

Head of Financial Crime , Covéa Insurance

John Beadle

Head of Financial Crime and Fraud , RSA

Ben Fletcher

Director , IFB

Tobias Taupitz

Chief Executive Officer and Founder , Laka

Session 3

Fighting fraud in a new data landscape | Taking collaboration to the next stage: from discussion to reality

Coral Stage: Fighting fraud in a new data landscape

Jade Stage: Taking collaboration to the next stage: from discussion to reality

13.40

Understanding the potential new data sources: the opportunities and challenges

What new sources of data offer the most value to fraud departments?
How can new data sources be successfully incorporated into wider anti-fraud strategies?
Overcoming data siloes: integrating old and new data
Fraud at the data source: what are the vulnerabilities

Georg Russ

Data Scientist , Die Mobiliar

14.00

Optimising data strategy and management

What are the benefits and drawbacks of data lakes?
Combining structured and unstructured data: exploring the key considerations
Drowning in data: how should fraud departments prioritise?
What steps must be taken to turn data into actionable insights?

John Davison

Chief Information Officer , 1st Central Group

13.40

Panel discussion and Roundtables

Best practice in collaboration: a practical guide

A year on from GDPR: what has been the impact on data sharing initiatives?
How can the industry strike the right balance between data sharing and consumer privacy issues?
What are the biggest challenges regarding cross border data-sharing?
How can the industry become more flexible and agile?
What more can governments do to allow for collaboration to take place?
How can cooperation between aggregators and insurers be improved?

Mark Allen

Manager, Fraud and Financial Crime , Association of British Insurers

Fernando León de Santos

Head of Performance and Analytics Claims , AXA

Osman Khurshid

Predictive Analytics Product Manager , Synectics Solutions

Tom Gardiner

Head of Fraud , Aviva

Session 4

Future trends in fraud

15.15

Spotlights on fraud

In this session, senior experts will outline key fraudulent trends within specific parts of the insurance industry. Find out how these trends are evolving and what measures are being taken to combat them

Motor

With the upcoming changes to the personal injury laws in the UK, this presentation will dive into the wider impact the legislation will have on insurance fraud. Will we see a shift towards different scams across the UK and Europe? What can insurers do to ready themselves?

Tom Gardiner, Head of Fraud, Aviva

Cyber

Cyber crime is a major driver behind the growth of cyber insurance. However, the same Internet-enabled anonymity that protects those responsible for these crimes also makes this class of insurance an easy target for fraudsters. In this presentation, delegates will learn of some of the ways cyber insurance fraud can be carried out, as well as some of the steps insurers can take to pre-empt and identify potentially fraudulent claims.

Craig Dunn, Head of Cyber Services, Hiscox

On-demand insurance

In the age of insurance innovation and customer-centricity, on-demand insurance has the potential to be one of the biggest growth areas in the industry. But what does this mean for fraud? Delegates will find out how on-demand offerings have affected fraud rates and what insurers should do to adapt?

Pierre Stanislas, Chief Executive Officer, Wilov