Europe’s leading insurance fraud and claims event

11 March 2020

Hilton Tower Bridge, London

Join Europe’s top insurance claims and fraud professionals for one day packed full of exclusive case studies and content.

This event is your update on how the latest disruptive trends and technologies are set to affect your claims and fraud departments. Join your peers and explore topics such as the practicalities of integrating AI and machine learning, data and analytics strategies, collaboration, delighting the customer and much more!

“A great conference that actually offers great insights into future trends and how to tackle the digital challenges ahead!”

“An essential conference for all Counter Fraud Professionals to attend, this conference enables the discussion of critical topics and explores the new fraud trends that the industry faces, a truly thought-provoking event.”

“Excellent conference with quality content and attendees. Definitely recommend for those who focus on digital transformation and new industry trends!”

Head of Analytics, Uniqa

Head of Financial Crime, RSA

Chief Executive Officer, Wilov

2019 Speakers

Henrik-Gronborg-photo

Henrik Grønborg

Senior Vice President, Private Division, Tryg

John Davison , 1st Central Group | Counter Fraud 2019 | Insurance Innovators

John Davison

Chief Information Officer, 1st Central Group

Huma Lodhi, Direct Line Group | Counter Fraud 2019 | Insurance Innovators

Huma Lodhi

Principal Data Scientist - AI & Machine Learning, Direct Line Group

Adele Sumner. RSA | Counter Fraud 2019 | Insurance Innovators

Adele Sumner

Head of Fraud Intelligence and Strategic Development, RSA

Fernando Leon de Santos

Fernando León de Santos

Head of Performance and Analytics Claims, AXA

Tom Gardiner, Aviva | Counter Fraud 2019 | Insurance Innovators

Tom Gardiner

Head of Fraud, Aviva

Ben Fletcher, IFB | Counter Fraud 2019 | Insurance Innovators

Ben Fletcher

Director, IFB

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators

Julia Walker-Smith

Associate Director – Fraud, BGL

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“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire

 

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

2019 Agenda

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Wednesday, 20 March 2019

09.00

Welcome address and chair's opening remarks - Ant Gould, Journalist, Editor and Communications Consultant

Session 1

A tech revolution in counter fraud - grasping the opportunities

09.10
Keynote address

Rejuvenating the fight against fraud


Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Fraud , BGL

09.30

Tackling new customer demands with agile leadership


Henrik-Gronborg-photo
Henrik Grønborg

Senior Vice President, Private Division , Tryg

09.50

Leveraging next generation data: the evolution of claims processing and fraud prevention


Geoffrey Andrews speaking at Insurance Innovators: Counter Fraud
Geoffrey Andrews

Co-founder and Chief Operating Officer , Carpe Data

10.10
Leaders’ forum

Optimising the new tech in counter fraud: an holistic approach

  • What should a holistic, end-to-end counter fraud strategy look like?
  • Achieving the tech dream: what practical steps must be taken?
  • Breaking down siloes: how can counter fraud be integrated across departments?
  • What is a reasonable time frame in which to implement the necessary changes?
  • How can aggregators be included in an end-to-end counter fraud approach?

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Fraud , BGL

Adele Sumner. RSA | Counter Fraud 2019 | Insurance Innovators
Adele Sumner

Head of Fraud Intelligence and Strategic Development , RSA

Henrik-Gronborg-photo
Henrik Grønborg

Senior Vice President, Private Division , Tryg

Geoffrey Andrews speaking at Insurance Innovators: Counter Fraud
Geoffrey Andrews

Co-founder and Chief Operating Officer , Carpe Data

Session 2

AI and advanced analytics: new weapons in the fight against fraud | Fraud and the customer relationship

Coral Stage: AI and advanced analytics: new weapons in the fight against fraud | Chaired by: John Bissel, Chief Operating Officer, Chartered Institute of Insurers
Jade Stage: Fraud and the customer relationship | Chaired by: Ant Gould, Journalist, Editor and Communications Consultant
11.20

Exploring the transformative potential of AI in counter fraud

  • How can AI be effectively used to detect both application and claims fraud?
  • Where can real gains be made in the speed of fraud detection?
  • How is the use of AI in counter fraud efforts likely to develop over the next 10 years

Huma Lodhi, Direct Line Group | Counter Fraud 2019 | Insurance Innovators
Huma Lodhi

Principal Data Scientist - AI & Machine Learning , Direct Line Group

11.40
Case study | Uniqa

Harnessing advanced analytics to defeat crime

This case study will examine the data strategies being used by Uniqa to combat a wide variety of fraudulent activities. Paul Brandstaetter will discuss Uniqa’s implementation of advanced analytics and show examples of this strategy reducing the threat of fraud. Delegates will have the chance to explore how the use of advanced analytics has enhanced the fraud team’s operations and efficiency.


Paul Brandstaetter, Uniqa | Counter Fraud 2019 | Insurance Innovators
Paul Brandstaetter

Head of P&C Analytics , UNIQA

12.00
Panel discussion

Optimising the use of AI and advanced analytics in counter fraud: grasping the opportunities?

  • How might AI, machine learning and IoT come together to streamline fraud detection?
  • How can the number of false positives be reduced?
  • How significant a difference can AI make in minimising the impact of anti-fraud processes on the customer experience?
  • What can be done to aid the seamless introduction of AI in counter fraud?
  • What stands in the way of successful adoption?

Huma Lodhi, Direct Line Group | Counter Fraud 2019 | Insurance Innovators
Huma Lodhi

Principal Data Scientist - AI & Machine Learning , Direct Line Group

Paul Brandstaetter, Uniqa | Counter Fraud 2019 | Insurance Innovators
Paul Brandstaetter

Head of P&C Analytics , UNIQA

Roy André-Lyngbø, Sparebank | Counter Fraud 2019 | Insurance Innovators
Roy-André Lyngbø

Head of Counter Fraud , Fremtind

Arnaud Grapinet, Shift Technology
Arnaud Grapinet

Chief Data Scientist , Shift Technology

Peter Jackson, Legal & General
Peter Jackson

Director - Group Data Sciences , Legal & General

11.20
Fireside chat

A behavioural science perspective on opportunistic fraud

  • Going back to basics: why is behavioural science an important tool to use?
  • How can insurance policies and applications be designed to encourage honesty?
  • Learning from experience: what are the examples of behavioural science reducing fraud to date?
  • How can this be applied more broadly?
  • Reality check: how likely is it that behavioural science will greatly reduce fraud?

John Beadle, RSA | Counter Fraud 2019 | Insurance Innovators
John Beadle

Head of Financial Crime and Fraud , RSA

Ben Fletcher, IFB | Counter Fraud 2019 | Insurance Innovators
Ben Fletcher

Director , IFB

11.40
Case study | Laka

The benefits of a transparent relationship with the customer


Tobias Taupitz, Insure A Thing | Counter Fraud 2019 | Insurance Innovators
Tobias Taupitz

Chief Executive Officer and Founder , Laka

12.00
Panel discussion

Fighting fraud with trust and transparency: strategies for success

  • What are the benefits of creating a better corporate image?
  • To what extent can effective advertising help to reduce fraud?
  • How can consumer mistrust in the industry be overcome to lessen opportunistic fraud?
  • What more can be done to ensure customers understand fraudulent activity and its wider impact?
  • How can aggregators play a greater part in communicating the consequences of committing fraud?
  • How effective is the ‘community’ aspect of P2P insurance effective in discouraging fraud?

Steve Jackson, Covea Insurance | Counter Fraud 2019 | Insurance Innovators
Steve Jackson

Head of Financial Crime , Covéa Insurance

John Beadle, RSA | Counter Fraud 2019 | Insurance Innovators
John Beadle

Head of Financial Crime and Fraud , RSA

Ben Fletcher, IFB | Counter Fraud 2019 | Insurance Innovators
Ben Fletcher

Director , IFB

Tobias Taupitz, Insure A Thing | Counter Fraud 2019 | Insurance Innovators
Tobias Taupitz

Chief Executive Officer and Founder , Laka

Session 3

Fighting fraud in a new data landscape | Taking collaboration to the next stage: from discussion to reality

Coral Stage: Fighting fraud in a new data landscape
Jade Stage: Taking collaboration to the next stage: from discussion to reality
13.40

Understanding the potential new data sources: the opportunities and challenges

  • What new sources of data offer the most value to fraud departments?
  • How can new data sources be successfully incorporated into wider anti-fraud strategies?
  • Overcoming data siloes: integrating old and new data
  • Fraud at the data source: what are the vulnerabilities

Georg Russ, Die Mobiliar | Counter Fraud 2019 | Insurance Innovators
Georg Russ

Data Scientist , Die Mobiliar

14.00

Optimising data strategy and management

  • What are the benefits and drawbacks of data lakes?
  • Combining structured and unstructured data: exploring the key considerations
  • Drowning in data: how should fraud departments prioritise?
  • What steps must be taken to turn data into actionable insights?

John Davison , 1st Central Group | Counter Fraud 2019 | Insurance Innovators
John Davison

Chief Information Officer , 1st Central Group

13.40
Panel discussion and Roundtables

Best practice in collaboration: a practical guide

  • A year on from GDPR: what has been the impact on data sharing initiatives?
  • How can the industry strike the right balance between data sharing and consumer privacy issues?
  • What are the biggest challenges regarding cross border data-sharing?
  • How can the industry become more flexible and agile?
  • What more can governments do to allow for collaboration to take place?
  • How can cooperation between aggregators and insurers be improved?

Mark Allen, ABI | Counter Fraud 2019 | Insurance Innovators
Mark Allen

Manager, Fraud and Financial Crime , Association of British Insurers

Fernando Leon de Santos
Fernando León de Santos

Head of Performance and Analytics Claims , AXA

Osman Khurshid, Synectics
Osman Khurshid

Predictive Analytics Product Manager , Synectics Solutions

Tom Gardiner, Aviva | Counter Fraud 2019 | Insurance Innovators
Tom Gardiner

Head of Fraud , Aviva

Session 4

Future trends in fraud

15.15
Spotlights on fraud

In this session, senior experts will outline key fraudulent trends within specific parts of the insurance industry. Find out how these trends are evolving and what measures are being taken to combat them

Motor

With the upcoming changes to the personal injury laws in the UK, this presentation will dive into the wider impact the legislation will have on insurance fraud. Will we see a shift towards different scams across the UK and Europe? What can insurers do to ready themselves?

Tom Gardiner, Head of Fraud, Aviva

Cyber

Cyber crime is a major driver behind the growth of cyber insurance. However, the same Internet-enabled anonymity that protects those responsible for these crimes also makes this class of insurance an easy target for fraudsters. In this presentation, delegates will learn of some of the ways cyber insurance fraud can be carried out, as well as some of the steps insurers can take to pre-empt and identify potentially fraudulent claims.

Craig Dunn, Head of Cyber Services, Hiscox

On-demand insurance

In the age of insurance innovation and customer-centricity, on-demand insurance has the potential to be one of the biggest growth areas in the industry. But what does this mean for fraud? Delegates will find out how on-demand offerings have affected fraud rates and what insurers should do to adapt?

Pierre Stanislas, Chief Executive Officer, Wilov


Tom Gardiner, Aviva | Counter Fraud 2019 | Insurance Innovators
Tom Gardiner

Head of Fraud , Aviva

Craig Dunn, Hiscox | Counter Fraud 2019 | Insurance Innovators
Craig Dunn

Head of Cyber Risk , Hiscox

Pierre Stanislas, Wilov | Counter Fraud 2019 | Insurance Innovators
Pierre Stanislas

Chief Executive Officer , Wilov

16.00
Panel discussion

Insight from beyond insurance: broadening the conversation

  • How is fraud evolving across other industries? Are there any similarities?
  • How are fraud trends changing in the UK compared to the EU?
  • What key challenges are currently being faced by fraud departments?
  • What steps are being taken to overcome these challenges?
  • Are there any key transferable lessons that can be applied to insurance?
  • What strategies work well in tackling gang-related organised crime?
  • Is there scope for cross-industry collaboration?

Peter Depuydt, Europol | Counter Fraud 2019 | Insurance Innovators
Peter Depuydt

Head of Analytical Project - Fraud , Europol

Stephen Cornwell, Lloyd's Banking Group | Counter Fraud 2019 | Insurance Innovators
Steve Cornwell

Head of Fraud , Lloyd’s Banking Group

Speaker placeholder
Ryan Adams

Head of Financial Crime Intelligence , Aviva

16.30

Chair’s closing remarks following by drinks reception

2019 Sponsors

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Join us on 13-14 November at the QEII Centre in London, at Europe’s leading insurance conference where incumbent and insurtech worlds collide. 

Past attendees

"This conference is regarded as a cornerstone by many within the industry. It continues to be informative and helps to shape our response to fraud, which in turn has a significant impact on the financial stability of the industry"

Head of Financial Crime, Covéa Insurance

“The fraud summit is a great opportunity to share ideas and experiences with like-minded professionals within the industry”

Head of Technical Claims Management, AXA Travel Insurance

“A very informative and well organised event. I have attended this event for the past four years as both a delegate and exhibitor and always find the quality of speakers and range of topics to be first rate”

CRIF

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All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

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15% off

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