Europe’s leading annual insurance fraud conference
19-20 March 2019
Hilton Tower Bridge, Tooley Street, London
Counter Fraud is the industry’s leading pan-European insurance fraud conference.
Our 2019 conference brought together industry leaders for a day packed full of exclusive fraud content, including topics such as AI, data and analytics, customer transparency, cross-industry collaboration and more. Discussions included a deep dive into the challenges facing counter fraud insurers and holistic approaches to anti-fraud measures.
What was covered in 2019
Learn how insurers are implementing a holistic end-to-end tech strategy to detect and prevent fraud +
Understand how the impact of fraud can be significantly reduced with trust and transparency +
Hear how Uniqa is harnessing advanced analytics to reduce the threat of fraud +
Mingle at our exclusive drinks reception where you can continue networking over a glass of fizz +
Debate with other attendees regarding the best approach to industry collaboration and co-operation +
Explore different fraudulent trends with spotlight presentations focusing on motor, cyber and on-demand insurance +
Acquire the knowledge to revolutionise your business with out of industry insights from Europol and one of the biggest banks in Europe +
2019 Speakers
Henrik Grønborg
Senior Vice President, Private Division, Tryg
John Davison
Chief Information Officer, 1st Central Group
Huma Lodhi
Principal Data Scientist - AI & Machine Learning, Direct Line Group
Adele Sumner
Head of Counter Fraud and Financial Crime, RSA
Fernando León de Santos
Head of Fraud, Spain, AXA
Tom Gardiner
Head of Fraud, Claims Risk and Recoveries, Aviva
Ben Fletcher
Director, Insurance Fraud Bureau
Julia Walker-Smith
Associate Director – Underwriting Services & Customer Support, BGL Group
Pre-event Insurtech Evening
In 2019 we hosted a pre-event Insurtech Evening at the Hilton Tower Bridge, where attendees could network with peers and hear from the latest innovative startups.
Hacking and security in the insurance sector
Ken Munro, Ethical Hacker, Pen Test Partners
Lightning pitch 1 | Wrisk
Darius Kumana, Co-founder and Chief Operating Officer, Wrisk
Lightning pitch 2 | Carpe Data
Geoffrey Andrews, Chief Operating Officer, Carpe Data
Lightning pitch 3 | Honcho
Gavin Sewell, Chief Executive Officer, Honcho Markets
Lightning pitch 4 | So-Sure
Dylan Bourguignon, Chief Executive Officer, So-sure
Lightning pitch 5 | FRISS
George Herber, Regional Customer Manager – Nordics and UK, FRISS
2019 Agenda
Wednesday, 20 March 2019
20 Mar
Welcome address and chair's opening remarks - Ant Gould, Journalist, Editor and Communications Consultant
A tech revolution in counter fraud - grasping the opportunities
Keynote address
Rejuvenating the fight against fraud
Julia Walker-Smith
Associate Director – Underwriting Services & Customer Support
BGL Group
Tackling new customer demands with agile leadership
Henrik Grønborg
Senior Vice President, Private Division
Tryg
Leveraging next generation data: the evolution of claims processing and fraud prevention
Geoff Andrews
Co-founder & Chief Operating Officer
Carpe Data
Leaders’ forum
Optimising the new tech in counter fraud: an holistic approach
- What should a holistic, end-to-end counter fraud strategy look like?
- Achieving the tech dream: what practical steps must be taken?
- Breaking down siloes: how can counter fraud be integrated across departments?
- What is a reasonable time frame in which to implement the necessary changes?
- How can aggregators be included in an end-to-end counter fraud approach?
Julia Walker-Smith
Associate Director – Underwriting Services & Customer Support
BGL Group
Adele Sumner
Head of Counter Fraud and Financial Crime
RSA
Henrik Grønborg
Senior Vice President, Private Division
Tryg
Geoff Andrews
Co-founder & Chief Operating Officer
Carpe Data
AI and advanced analytics: new weapons in the fight against fraud | Fraud and the customer relationship
Coral Stage: AI and advanced analytics: new weapons in the fight against fraud | Chaired by: John Bissel, Chief Operating Officer, Chartered Institute of Insurers
Exploring the transformative potential of AI in counter fraud
- How can AI be effectively used to detect both application and claims fraud?
- Where can real gains be made in the speed of fraud detection?
- How is the use of AI in counter fraud efforts likely to develop over the next 10 years
Huma Lodhi
Principal Data Scientist - AI & Machine Learning
Direct Line Group
Case study | Uniqa
Harnessing advanced analytics to defeat crime
This case study will examine the data strategies being used by Uniqa to combat a wide variety of fraudulent activities. Paul Brandstaetter will discuss Uniqa’s implementation of advanced analytics and show examples of this strategy reducing the threat of fraud. Delegates will have the chance to explore how the use of advanced analytics has enhanced the fraud team’s operations and efficiency.
Paul Brandstaetter
Head of Product and Market Management
UNIQA
Panel discussion
Optimising the use of AI and advanced analytics in counter fraud: grasping the opportunities?
- How might AI, machine learning and IoT come together to streamline fraud detection?
- How can the number of false positives be reduced?
- How significant a difference can AI make in minimising the impact of anti-fraud processes on the customer experience?
- What can be done to aid the seamless introduction of AI in counter fraud?
- What stands in the way of successful adoption?
Huma Lodhi
Principal Data Scientist - AI & Machine Learning
Direct Line Group
Paul Brandstaetter
Head of Product and Market Management
UNIQA
Roy-André Lyngbø
Head of Counter Fraud
Fremtind
Arnaud Grapinet
Chief Data Scientist
Shift Technology
Peter Jackson
Director - Group Data Sciences
Legal & General
Jade Stage: Fraud and the customer relationship | Chaired by: Ant Gould, Journalist, Editor and Communications Consultant
Fireside chat
A behavioural science perspective on opportunistic fraud
- Going back to basics: why is behavioural science an important tool to use?
- How can insurance policies and applications be designed to encourage honesty?
- Learning from experience: what are the examples of behavioural science reducing fraud to date?
- How can this be applied more broadly?
- Reality check: how likely is it that behavioural science will greatly reduce fraud?
John Beadle
Head of Financial Crime and Fraud
RSA
Ben Fletcher
Director
Insurance Fraud Bureau
Case study | Laka
The benefits of a transparent relationship with the customer
Tobias Taupitz
Chief Executive Officer and Founder
Laka
Panel discussion
Fighting fraud with trust and transparency: strategies for success
- What are the benefits of creating a better corporate image?
- To what extent can effective advertising help to reduce fraud?
- How can consumer mistrust in the industry be overcome to lessen opportunistic fraud?
- What more can be done to ensure customers understand fraudulent activity and its wider impact?
- How can aggregators play a greater part in communicating the consequences of committing fraud?
- How effective is the ‘community’ aspect of P2P insurance effective in discouraging fraud?
Steve Jackson
Head of Financial Crime
Covéa Insurance
John Beadle
Head of Financial Crime and Fraud
RSA
Ben Fletcher
Director
Insurance Fraud Bureau
Tobias Taupitz
Chief Executive Officer and Founder
Laka
Fighting fraud in a new data landscape | Taking collaboration to the next stage: from discussion to reality
Coral Stage: Fighting fraud in a new data landscape
Understanding the potential new data sources: the opportunities and challenges
- What new sources of data offer the most value to fraud departments?
- How can new data sources be successfully incorporated into wider anti-fraud strategies?
- Overcoming data siloes: integrating old and new data
- Fraud at the data source: what are the vulnerabilities
Georg Russ
Senior Data Scientist - Anti-Fraud
Die Mobiliar
Optimising data strategy and management
- What are the benefits and drawbacks of data lakes?
- Combining structured and unstructured data: exploring the key considerations
- Drowning in data: how should fraud departments prioritise?
- What steps must be taken to turn data into actionable insights?
John Davison
Chief Information Officer
1st Central Group
Jade Stage: Taking collaboration to the next stage: from discussion to reality
Panel discussion and Roundtables
Best practice in collaboration: a practical guide
- A year on from GDPR: what has been the impact on data sharing initiatives?
- How can the industry strike the right balance between data sharing and consumer privacy issues?
- What are the biggest challenges regarding cross border data-sharing?
- How can the industry become more flexible and agile?
- What more can governments do to allow for collaboration to take place?
- How can cooperation between aggregators and insurers be improved?
Mark Allen
Manager, Fraud and Financial Crime
Association of British Insurers
Fernando León de Santos
Head of Fraud, Spain
AXA
Osman Khurshid
Predictive Analytics Product Manager
Synectics Solutions
Tom Gardiner
Head of Fraud, Claims Risk and Recoveries
Aviva
Future trends in fraud
Spotlights on fraud
In this session, senior experts will outline key fraudulent trends within specific parts of the insurance industry. Find out how these trends are evolving and what measures are being taken to combat them
Motor
With the upcoming changes to the personal injury laws in the UK, this presentation will dive into the wider impact the legislation will have on insurance fraud. Will we see a shift towards different scams across the UK and Europe? What can insurers do to ready themselves?
Tom Gardiner, Head of Fraud, Aviva
Cyber
Cyber crime is a major driver behind the growth of cyber insurance. However, the same Internet-enabled anonymity that protects those responsible for these crimes also makes this class of insurance an easy target for fraudsters. In this presentation, delegates will learn of some of the ways cyber insurance fraud can be carried out, as well as some of the steps insurers can take to pre-empt and identify potentially fraudulent claims.
Craig Dunn, Head of Cyber Services, Hiscox
On-demand insurance
In the age of insurance innovation and customer-centricity, on-demand insurance has the potential to be one of the biggest growth areas in the industry. But what does this mean for fraud? Delegates will find out how on-demand offerings have affected fraud rates and what insurers should do to adapt?
Pierre Stanislas, Chief Executive Officer, Wilov
Tom Gardiner
Head of Fraud, Claims Risk and Recoveries
Aviva
Craig Dunn
Head of Cyber Risk
Hiscox
Pierre Stanislas
Chief Executive Officer
Wilov
Panel discussion
Insight from beyond insurance: broadening the conversation
- How is fraud evolving across other industries? Are there any similarities?
- How are fraud trends changing in the UK compared to the EU?
- What key challenges are currently being faced by fraud departments?
- What steps are being taken to overcome these challenges?
- Are there any key transferable lessons that can be applied to insurance?
- What strategies work well in tackling gang-related organised crime?
- Is there scope for cross-industry collaboration?
Peter Depuydt
Head of Analytical Project - Fraud
Europol
Steve Cornwell
Head of Fraud
Lloyd’s Banking Group
Ryan Adams
Head of Financial Crime Intelligence
Aviva
Chair’s closing remarks following by drinks reception
2019 Sponsors
Gold Sponsor
Silver Sponsors
Bronze Sponsors
Media Partners
WHERE TO STAY
We hand-picked some of the best hotels for your stay in London.
PRE-EVENT INSURTECH EVENING
We hosted a pre-event insurtech evening to network with peers and hear from the latest innovative startups.
Partner with us
Connect with your audience
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
We can tailor any of the following to your needs:
Thought-leadership sessions
Hospitality packages
On-site event branding
One-to-one meetings
Exhibition space
Who attends
2018 Sponsor highlights
Webinar: How you can overcome insurance fraud in the digital age
Exploring holistic approaches to anti-fraud measures across the broader insurance lifestyle, the panel will dive deep into some of the latest strategies that can help you prevent insurance fraud; from harnessing AI and IoT tools while ensuring customer journeys and relationships are fully secure and safe.
Tickets
All tickets include:
2 day conference pass, lunch & refreshments and a drinks reception
Group Discount
15% off
When you buy 3 or more tickets
Standard
£995.00 + VAT
Insurer*
£895.00 + VAT