Exploring the transformational potential of IoT

21 March 2019

Hilton Tower Bridge, Tooley Street,  London

200+

Delegates

25+

Speakers

35+

Insurance Companies

2

Stages

1

Jam-Packed Day

Connected Insurance is the digital insurance event where you will get the latest updates and insights on everything connected!

 

Connected Insurance serves as an industry platform that caters to all senior executives across a range of connected functions including: motor, home, smart, digital, innovation and more. From IoT-enabled offerings and value-added services, to product innovation and overhauling business models, we had everything covered in 2019.  

 

Make every minute relevant to you

NEW_icons_talk The one-day agenda will have both plenary and breakout sessions so that delegates can tailor their experience and choose the most relevant content; from connected claims and data management, to profitable product innovation and transformational business models – there’s plenty to choose from!

25 carefully selected speakers

NEW_icons_speakers Get the latest updates and insights on everything connected with our case study-led agenda. How can new technology be integrated? What does a successful value proposition look like? Find out with sessions from European insurance heavyweights including Aviva, Generali, ERGO and Swiss Re.

Meet the disruptors

NEW_icons_bulb Explore new realms of connectivity with insights from exciting insurtechs, including Carrot Insurance, Neos, Pluto, Pukka and ThingCo. Scope out the competition, be inspired by innovative initiatives and learn about the revolutionary ways in which they are harnessing new technology to disrupt the industry.

Connect with the right people

NEW_icons_121 Join 200+ key decision makers and experts from across the European insurance industry. Take the chance to meet and build fruitful relationships with new business connections during the multiple networking opportunities we have on offer.

Everything you need under one roof and in just one day

We understand taking time away from the office is a big ask, so at Insurance Innovators: Connected Insurance we have packed everything into one day. You and your organisation can benefit from multiple stages, quick-fire sessions, a busy exhibition room filled with leading solutions providers and an array of senior executives from across the European insurance industry.

2019 Speakers

Andries Smit

Andries Smit

Managing Director, Global Digital Factory, Aviva

Sarah Greasley, Direct Line Group

Sarah Greasley

Chief Technology Officer, Direct Line Group

Kenny Leitch, RSA

Kenny Leitch

Global Connected Insurance Director, RSA

Peter Stockhammer

Peter Stockhammer

Managing Director, Generali Vitality

Charlotte Halkett Speaker Photo

Charlotte Halkett

Managing Director, buzzvault

Ed Rochfort

Ed Rochfort

Managing Director, Carrot Insurance

Clairy Moraitou Zurich

Clairy Moraitou

Global Head of Customer Insights and Analytics, Zurich

Erlend Willand-Evensen

Erlend Willand-Evensen

Head of Pricing, SVP, Gjensidige

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“Excellent conference, both for its content and the quality of interactions with participants.”

Chief Executive Officer, Wilov

“Really well attended and very high-quality content. An essential date in my diary every year.”

Managing Director, Carrot Insurance

“A thought provoking and engaging conference with great input from the insurance industry’s key players”

Chief Technical Officer, Thatcham

2019 Agenda

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Thursday Thursday, 21 March 2019

09.00

Welcome address and chair's opening remarks - David Clamp, Managing Director, Merlin Digital Consulting

Session 1

Making connected insurance a reality

09.10
Keynote address

Capitalising on an increasingly connected motor landscape


Ed Rochfort
Ed Rochfort

Managing Director , Carrot Insurance

09.30
Keynote address

Developing a service-based value proposition for the home


Andries Smit
Andries Smit

Managing Director, Global Digital Factory , Aviva

09.50

Advancing telematics with artificial intelligence


Ryan McMahon, Cambridge Mobile Telematics
Ryan McMahon

Vice President of Marketing , Cambridge Mobile Telematics

10.10
Leaders’ forum

Innovating beyond the core: making connected insurance a success

  • What will an holistic personal insurance proposition look like in a connected ecosystem?
  • To what extent will individual product lines become increasingly blurred?
  • What are the biggest barriers to connected insurance becoming a reality?
  • How can insurers encourage consumers to get on board with all things connected?
  • Shifting internal mindsets: what steps must be taken to ensure legacy thinking doesn’t act as a blocker?
  • What new risks to data security are insurers anticipating in a connected ecosystem?
  • Will the future of insurance hinge on the ability to deliver meaningful and personalised value-added services?
  • Will insurance ever become automatically re-adjusted and distributed dependent on the customer’s personal circumstances at any given time

Andries Smit
Andries Smit

Managing Director, Global Digital Factory , Aviva

Kenny Leitch, RSA
Kenny Leitch

Global Connected Insurance Director, RSA

Ed Rochfort
Ed Rochfort

Managing Director , Carrot Insurance

Sarah Greasley, Direct Line Group
Sarah Greasley

Chief Technology Officer , Direct Line Group

Session 2

The golden age of data | Keeping the customer at the heart of connectivity

The golden age of data | Coral Stage
Keeping the customer at the heart of connectivity | Jade Stage
11.15

Chair’s opening remarks


David Clamp Merlin
David Clamp

Managing Director , Merlin Digital Consulting

11.20

Building a robust IoT data strategy

  • Unlocking the full potential of IoT: what systems and processes are needed?
  • Drowning in data: how can insurers prioritise?
  • How will IoT-derived data change the way insurers manage risk?
  • In what ways will the use of data evolve over the next 5 years?

Stefan Maczkowski Aviva
Stefan Maczkowski

Head of Data Strategy , Aviva

11.40
Case study | buzzvvault

The power of personalised data


Charlotte Halkett Speaker Photo
Charlotte Halkett

Managing Director , buzzvault

12.00

Gaining insights using data visualisation

Senior representative, LexisNexis


12.20
Fireside chat

Knowledge is power: turning data into profit

  • Which sources of new data are most valuable to insurers?
  • How can insurers successfully integrate diverse data sets from multiple devices?
  • Leveraging AI and machine learning to gain meaningful insights: lessons for success
  • What use cases of AI can be seen as successful in the industry right now?
  • Using real-time data for real-time impact: where in the value chain can gains be made in terms of speed and efficiency?
  • Data as a commodity: will insurers trade in data?

Clairy Moraitou Zurich
Clairy Moraitou

Global Head of Customer Insights and Analytics , Zurich

Erlend Willand-Evensen
Erlend Willand-Evensen

Head of Pricing, SVP , Gjensidige

12.45

Unlocking a world of possibilities: harnessing all of your data to build a better business

  • Using the right technology for the right job for positive business outcomes
  • Silos, silos everywhere: the challenge of today’s data architecture
  • Drawing on lessons from other customers: strategies for success

Alastair Burrows
Alastair Burrows

Senior Account Executive , MarkLogic

11.15

Chair’s opening remarks


Rod Willmott
Rod Willmott

Chief Wzard , Wzard Innovation

11.20
Case study | Generali Vitality

Transforming insurance from protection to prevention in Europe

In this case study, Peter Stockhammer will delve into how Generali Vitality has transformed the very nature of insurance from the inside out. Delegates will find out how Generali Vitality is creating value by developing simple and smart solutions tailored specifically around the needs of our customers.


Peter Stockhammer
Peter Stockhammer

Managing Director , Generali Vitality

11.45
Case study | Neos

“Alexa, ask Neos to arm my home”: using technology to drive tangible customer experience

In this case study, Matt Poll, CEO and Founder at Neos, will explore how new technologies, including voice technology, are an enabler of the smart home and what it means for the future of insurer’s interaction with the customer. Delegates will delve into the exciting opportunities presented to insurers in a new ecosystem, explore where the real value lies and discover why thinking beyond insurance is crucial for a successful connected strategy.


Matt Poll, Neos
Matt Poll

Chief Executive Officer and Founder, Neos

12.10

Achieving the zero claims dream through real-time technology and a true customer perspective 

  • Unlocking the full potential of IoT: what systems and processes are needed?
  • Prevention is the new agenda: insurance connectivity beyond risk analytics
  • The importance of customer focus and buy-in: necessary steps for prevention success
  • How can you successfully normalise driver behavioural change?

Ramatha Sorensen
Ramatha Sorensen

Telematics Innovation Manager , Pioneer Europe

12.30
Fireside chat

Making connected insurance a mass market proposition

  • What can be learned from current customer uptake of connected insurance products?
  • Push of fear vs. the pull of safety: how can the value of smart devices be effectively communicated to consumers?
  • How can scepticism be overcome?
  • How can different demographics be empowered by connected insurance propositions?
  • Beyond traditional marketing: in what ways must insurers change their tack to effectively engage customers with new offerings?
  • How can insurers reassure consumers amid concerns of cyber hacks and privacy threats?

Katy Simpson
Katy Simpson

Head of Telematics , AXA

Cecilia Sevillano
Cecilia Sevillano

Head of Smart Homes Solutions , Swiss Re

Session 3

Connected claims | Next-generation insurance propositions | Motor workshop

Connected claims | Coral Stage
Next-generation insurance propositions| Jade Stage
Motor workshop | Onyx Room
14.05

Imagining the claims supply chain of the future

  • In what ways will enhanced connectivity impact the current claims supply chain?
  • Data sharing during the claims process: what will this look like in a connected ecosystem?
  • How can insurers handle the rising cost of claims?
  • In what areas can costs be reduced to counteract other increases?

Terje Bronstad
Terje Brønstad

Customer Experience Management , If P&C Insurance

14.30
Fireside chat

Re-engineering claims to satisfy customer expectations

  • Automation vs. the personal touch: how can insurers strike the right balance?
  • Self-service claims: when will this become a reality across the market?
  • In what ways can efficiency be achieved without compromising the customer experience?
  • Unlocking the transformative potential of AI in claims: how can new technology be successfully integrated?
  • Beyond the ‘one-size fits all’ claims journey: how can insurers tailor the claims experience to individual customer needs?
  • What are the new opportunities for claims fraud in an increasingly connected ecosystem and how can these be overcome?

Sam White
Sam White

Chief Executive Officer , Pukka Insure

Simon Gallimore
Simon Gallimore

Director of Casualty Claims, UK , AIG

14.05

Lessons in product development – the Undo story

  • Tackling customer pain points holistically: thinking about the end-to-end journey
  • Practical lessons in data-driven decision making: choosing features carefully
  • Context and complementarity: how do new ideas align with current product offerings?
  • Beyond the idea: test, learn and commit

Sabine Vanderlinden, Startupbootcamp
Sabine Vanderlinden

CEO , Startupbootcamp InsurTech

14.30
Fireside chat

Creating a profitable proposition: making value-added insurance work for the business

  • What is the business case for broadening the scope of insurance beyond the core product?
  • What new revenue streams are available to insurers in this new connected environment?
  • How can additional services be monetised by insurers?
  • Will new data collected through IoT products be traded with organisations outside insurance for money?
  • The importance of scaling quickly: what are the common pitfalls that prevent quick adoption?

Sabine Vanderlinden, Startupbootcamp
Sabine Vanderlinden

CEO , Startupbootcamp InsurTech

Speaker placeholder
Johannes Schmidt

Head of Innovation Scouting , ERGO

14.05

The impact of vehicle automation and connectivity on future motor insurance

In this workshop, delegates will have the chance to explore the following questions in depth:

  • What developments are we now seeing in vehicle connectivity?
  • How is vehicle automation to be defined?
  • Where are we on that journey and what are the next steps?
  • What impacts are we starting to see on current motor insurance books?
  • How would we anticipate these will develop as we continue the connected and automated journey?
  • How will the Automated and Electric Vehicles Act really affect us?
  • What are likely to be the future impacts on insurance processes and distribution?
  • What will future products look like, i.e. what will we actually be insuring?

Tim Marlow - Ageas
Tim Marlow

Head of Autonomous and Connected Vehicle Research , Ageas

Session 4

A vision of the future

Quick-fire case studies

In this session, delegates will get to explore new realms of connectivity with four boundary-pushing case studies. Be inspired by the positive impact of connected technology and learn how these new innovations will revolutionise the world of insurance.


15.55
Case study 1 | ThingCo

Curbing dangerous driving

Changing customer behaviour in real time using voice technology


Michael Brockman, Insure-the-Box
Mike Brockman

Chief Executive Officer and Founder , ThingCo

16.10
Case study 2 | Roost

Telematics for the home

Transforming property insurance with smart, in-home solutions that monitor real life situations in real time.


Roel Peeters - Co-founder & CEO - Roost
Roel Peeters

CEO & Co-founder , Roost

16.25
Case study 3 | HealthyHealth

Preventative healthcare

Building a preventative healthcare system for customers through enhanced data collection.


Luca Schnettler
Luca Schnettler

Founder and Chief Executive Officer , HealthyHealth

16.40
Case study 4 | LVLFi

The gamification of exercise

Developing a game that helps players to adopt a healthier lifestyle


Alex Devoto
Alex Devoto

Founder , LVLFi

17.00

Chair's closing remarks followed by drinks reception

2019 Sponsors

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1 day conference pass, lunch and refreshments.

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Webinar: The era of connected insurance

Empowering customers with predictive and personalised tools. Find our how IoT devices, sensors and analytics are set to considerably change the way insurers manage premiums in this live webinar.

 Past Insurance Innovators attendees