Where the future of claims unfolds
10 March 2020 – InsurTech Evening
11 March 2020 – Main Conference
Hilton Tower Bridge, London
Novel Coronavirus Update.
Insurance Innovators: Fraud & Claims 2020 will take place as planned.
Filled with thought-provoking presentations, technology spotlights, CX case studies and more, Insurance Innovators: Claims is carefully curated to meet the needs of claims professionals today.
Hear 25+ claims experts present success stories and lessons they’ve learned, be inspired by the dialogue between incumbents and insurtechs, and join in the conversation during the workshops, panel discussions and ‘Ask the Experts’ sessions.
The changing claims landscape
Hear from experts about how different technologies are transforming the claims process and the biggest trends to look out for in 2020.
Stay ahead of the curve and be inspired by quick-fire technology presentations delivered by innovators who are shaking up the claims space.
The whiplash portal
Get updated about the most important regulation this year and learn how the new portal is set to revolutionise personal injury claims.
What does an excellent CX look like?
The burning question every insurer is striving to answer and deliver! Hear how claims departments can rise to meet 21st century expectations and deliver an excellent customer experience.
Making the perfect claims experience an operational reality
Learn how you can deliver results in your company by quizzing industry experts.
Managing Director – Claims and Finance, Direct Line Group
Director of Technology, Liberty Mutual
Global Head of Cyber, AXIS Insurance
Head of Product, FloodFlash
Claims Operations Manager & Technical Excellence Co-ordinator UK, Generali
Head of Insurance, so-sure
Director of Strategy & Market Propositions, Communisis
Founder, Flock Cover
Collaborate and solve your problems
You asked and we delivered! Our two afternoon roundtable discussions, combining Insurance Innovators: Fraud and Insurance Innovators: Claims, will facilitate original discussions around the most pressing issues facing fraud and claims departments. Collaborate, engage and come away feeling inspired with practical insights to take back to your organisation.
Roundtable discussion 1
Human + Tech: finding the balance
Roundtable discussion 2
Working across departments to combat fraudulent claims
Dicussion points include:
- Reframing the debate: is the future of insurance human plus technology, or human vs technology?
- How can fraud and claims departments integrate new technologies alongside existing expertise?
- When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
- Anticipating change: how will technology create skills gaps and how can insurers adapt?
- Overcoming challenges: what currently stands in the way of harmonious integration?
Dicussion points include:
- Achieving the dream: what does a holistic claims-fraud process look like?
- Challenging well-established cultures: what are the first steps to increasing collaboration between departments?
- Breaking down siloes: how can insurers ensure that all departments have all relevant information?
- What new technologies can be adopted to facilitate greater collaboration?
Pre-event InsureTech Evening
Kick-start your conference in the right way by attending our InsurTech evening on 10 March. Unwind, put your feet up and be dazzled by a hand-picked selection of claims and fraud lighting pitches from rising insurance stars who have the potential to revolutionise your business.
Pitch 1 | VouchForMe
Matt Peterman, Co-founder, VouchForMe
Pitch 2 | Found
Lance Plunkett, Chief Executive Officer & Founder, Found
Pitch 3 | Lovys
Tomas Sousa, VP of Insurance, Lovys
Pitch 4 | Utopia Analytics
Mari-Sanna Paukkeri, Chief Executive Officer, Utopia Analytics
Pitch 5 | Caura
Bhavin Kotecha, Finance Director and Chief of Staff, Caura
Tuesday, 10 March 2020
Insurance Innovators: Claims 2020
Wednesday, 11 March 2020
Welcome address and chair's opening remarks - Ant Gould, Journalist, Editor and Communications Consultant
Fraud & Claims – the future in focus
Quick-fire technology spotlights
The age of customer experience
Chair's closing remarks and drinks reception
“A great conference that actually offers great insights into future trends and how to tackle the digital challenges ahead!”
“This was a great event, well represented with senior leaders discussing and debating current topics and challenges affecting the claims environment.”
“Excellent conference with quality content and attendees. Definitely recommend for those who focus on digital transformation and new industry trends!”
Head of Analytics, Uniqa
Claims Director, 1st Central
Chief Executive Officer, Wilov
PARTNER WITH US
“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
All tickets include:
Full access to Insurance Innovators: Fraud & Claims (including Insurance Innovators: Fraud and Insurance Innovators: Claims), lunch & refreshments and a drinks reception
When you buy 3 or more tickets