Where the future of claims unfolds

10 March 2020 – InsurTech Evening

11 March 2020 – Main Conference

Hilton Tower Bridge, London

Insurance Innovators: Fraud & Claims

As part of Insurance Innovators: Fraud & Claims

Novel Coronavirus Update.

Insurance Innovators: Fraud & Claims 2020 will take place as planned.

Filled with thought-provoking presentations, technology spotlights, CX case studies and more, Insurance Innovators: Claims is carefully curated to meet the needs of claims professionals today.

Hear 25+ claims experts present success stories and lessons they’ve learned, be inspired by the dialogue between incumbents and insurtechs, and join in the conversation during the workshops, panel discussions and ‘Ask the Experts’ sessions.

Hot

Topics

 

 

The changing claims landscape

Hear from experts about how different technologies are transforming the claims process and the biggest trends to look out for in 2020.

Technology spotlights

Stay ahead of the curve and be inspired by quick-fire technology presentations delivered by innovators who are shaking up the claims space.

The whiplash portal

Get updated about the most important regulation this year and learn how the new portal is set to revolutionise personal injury claims.

What does an excellent CX look like?

The burning question every insurer is striving to answer and deliver! Hear how claims departments can rise to meet 21st century expectations and deliver an excellent customer experience.

Making the perfect claims experience an operational reality

Learn how you can deliver results in your company by quizzing industry experts.

Speakers

Jessie Burrows, Direct Line Group | Insurance Innovators

Jessie Burrows

Managing Director – Claims and Finance, Direct Line Group

David Anderson, Liberty Mutual, Insurance Innovators

David Anderson

Director of Technology, Liberty Mutual

Dan Trueman, AXIS Insurance | Insurance Innovators

Dan Trueman

Global Head of Cyber, AXIS Insurance

Nyasha Kuwana, FloodFlash | MoneyLIVE

Nyasha Kuwana

Head of Product, FloodFlash

Melissa Boyars, Generali | Insurance Innovators

Melissa Boyars

Claims Operations Manager & Technical Excellence Co-ordinator UK, Generali

Andy Whitehead, So-Sure | Insurance Innovators

Alex Whitehead

Head of Insurance, so-sure

Adrian Odds, Communisis | Insurance Innovators

Adrian Odds

Director of Strategy & Market Propositions, Communisis

Anton Pena, Flock Cover | Insurance Innovators

Antton Peña

Founder, Flock Cover

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Collaborate and solve your problems

You asked and we delivered! Our two afternoon roundtable discussions, combining Insurance Innovators: Fraud and Insurance Innovators: Claims, will facilitate original discussions around the most pressing issues facing fraud and claims departments. Collaborate, engage and come away feeling inspired with practical insights to take back to your organisation.

Roundtable discussion 1

Human + Tech: finding the balance

Roundtable discussion 2

Working across departments to combat fraudulent claims

Dicussion points include:

  • Reframing the debate: is the future of insurance human plus technology, or human vs technology?
  • How can fraud and claims departments integrate new technologies alongside existing expertise?
  • When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
  • Anticipating change: how will technology create skills gaps and how can insurers adapt?
  • Overcoming challenges: what currently stands in the way of harmonious integration?

Dicussion points include:

  • Achieving the dream: what does a holistic claims-fraud process look like?
  • Challenging well-established cultures: what are the first steps to increasing collaboration between departments?
  • Breaking down siloes: how can insurers ensure that all departments have all relevant information?
  • What new technologies can be adopted to facilitate greater collaboration?

Pre-event InsureTech Evening

Kick-start your conference in the right way by attending our InsurTech evening on 10 March. Unwind, put your feet up and be dazzled by a hand-picked selection of claims and fraud lighting pitches from rising insurance stars who have the potential to revolutionise your business.

Pitch 1 | VouchForMe

Matt Peterman, Co-founder, VouchForMe

Pitch 2 | Found

Lance Plunkett, Chief Executive Officer & Founder, Found

Pitch 3 | Lovys

Tomas Sousa, VP of Insurance, Lovys

Pitch 4 | Utopia Analytics

Mari-Sanna Paukkeri, Chief Executive Officer, Utopia Analytics

Pitch 5 | Caura

Bhavin Kotecha, Finance Director and Chief of Staff, Caura

Agenda

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InsurTech Evening
Tuesday, 10 March 2020 10 Mar

Insurance Innovators: Claims 2020
Wednesday, 11 March 2020 11 Mar

18.00

Welcome Address

Pitches

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18.05

Pitch 1 | Vouch for Me

Matt Peterman, Vouch for me | Insurance Innovators
Matt Peterman

Founder
VouchForMe

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18.20

Pitch 2 | Found

Lance Plunkett, Found | Insurance Innovators
Lance Plunkett

Chief Executive Officer & Founder
Found

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18.35

Pitch 3 | Lovys

Insurance Innovators speaker
Tomas Sousa

VP of Insurance
Lovys

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18.50

Pitch 4 | Utopia Analytics

Mari-Sanna Paukkeri, Utopia Analytics | Insurance Innovators
Mari-Sanna Paukkeri

Chief Executive Officer
Utopia Analytics

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19.05

Pitch 5 | Caura

Bhavin Kotecha, Caura | Insurance Innovators
Bhavin Kotecha

Finance Director and Chief of Staff
Caura

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19.20

Drinks reception

09.20

Welcome address and chair's opening remarks - Ant Gould, Journalist, Editor and Communications Consultant

Session 1

Fraud & Claims – the future in focus

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09.35

Keynote address

Claims in a digital age


Jessie Burrows, Direct Line Group | Insurance Innovators
Jessie Burrows

Managing Director – Claims and Finance
Direct Line Group

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10.00

In the mirror: how technology is enabling fraud

The motives of fraudsters remain deeply rooted in human behaviours but the technology that is facilitating fraud is developing at a rapid pace. From the dark web and malicious software, to hacking and phishing, fraudsters are using ever-evolving methods to exploit security vulnerabilities and commit fraud. This session will explore a new age of fraud and how insurers can best tackle the digital challenges they face.


Dan Trueman, AXIS Insurance | Insurance Innovators
Dan Trueman

Global Head of Cyber
AXIS Insurance

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10.20

A new era of claims: parametric insurance

  • From ‘Acts of God’ to business interruption: where can parametric insurance be utilised?
  • Building a resilient world: how can parametric insurance help close the protection gap?
  • Exploring the extent to which parametric insurance can significantly reduce claims pay-out time
  • Revolutionising claims: what are the next steps for wider adoption of parametric insurance?

Nyasha Kuwana, FloodFlash | MoneyLIVE
Nyasha Kuwana

Head of Product
FloodFlash

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10.45

Case Study | Inshur

Fighting fraud: a start up’s tale

  • Humble beginnings: from New York to the UK and beyond – assisting the transport revolution
  • How does and MVP work in insurance?
  • What are the advantages and disadvantages of being a start-up when fighting fraud?
  • What is the potential of an insurtech tackling fraud?

Mike Connolly, INSHUR | Insurance Innovators
Michael Connolly

Head of Counter Fraud
Inshur

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11.10

Refreshments

Session 2

Quick-fire technology spotlights

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Chaired by

Ant Gould - CII - Insurance Innovators
Ant Gould

Journalist, Editor and Communications Consultant

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11.45

Spotlight

Drones: reaching new heights

  • Removing pen and paper: how can insurers make use of advancing digital visual evidence?
  • How are drones creating time and cost savings?
  • Exploring possibilities of real-time validation and accurate appraisals of damage and repair costs
  • How will visual evidence lead to greater trust and transparency between customer and insurer?

Anton Pena, Flock Cover | Insurance Innovators
Antton Peña

Founder
Flock Cover

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12.10

Spotlight

AI: augmenting human intelligance

Communisis Ai launched at the end of 2019. The platform augments human intelligence by analysing, understanding, prioritising and actioning unstructured content. Algorithms automate simple, low risk claims and queries whilst ensuring complex, high-value or suspicious cases reach a human agent for action. Adrian will explain how Communisis have built the Communisis Ai platform to streamline operational efficiencies generating time/cost savings and creating a quicker and more personalised claims experience for customers.


Adrian Odds, Communisis | Insurance Innovators
Adrian Odds

Director of Strategy & Market Propositions
Communisis

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12.35

Spotlight

Voice recognition

  • How will natural language processing change the claims game?
  • Providing the right response: detecting and interpreting customer emotions and linguistics
  • Fraud detection: possibilities of checking a caller voiceprint against a blacklist of known fraudsters
  • Improving the customer claims experience: is voice recognition a solution for all demographics?

David Anderson, Liberty Mutual, Insurance Innovators
David Anderson

Director of Technology
Liberty Mutual

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13.00

Lunch

Session 3

Roundtable discussions

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In this session delegates will have the chance to attend a choice of roundtable workshops running simultaneously across the Insurance Innovators: Fraud and Insurance Innovators: Claims events


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14.05

Roundtable discussion 1

Human + Tech: finding the balance

Discussion points will include:

  • Reframing the debate: is the future of insurance human plus technology, or human vs technology?
  • How can fraud and claims departments integrate new technologies alongside existing expertise?
  • When is the appropriate moment for humans to take over from tech in fraud investigations and the customer experience process?
  • Anticipating change: how will technology create skills gaps and how can insurers adapt?
  • Overcoming challenges: what currently stands in the way of harmonious integration?

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Underwriting Services & Customer Support
BGL Group

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14.05

Roundtable discussion 2

Working across departments to combat fraudulent claims

Discussion points will include:

  • Achieving the dream: what does a holistic claims-fraud process look like?
  • Challenging well-established cultures: what are the first steps to increasing collaboration between departments?
  • Breaking down siloes: how can insurers ensure that all departments have all relevant information?
  • What new technologies can be adopted to facilitate greater collaboration?

Steve Jackson, IFIG | Insurance Innovators
Steve Jackson

Chair
Insurance Fraud Investigators Group

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14.45

Refreshments

Session 4

The age of customer experience

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Chaired by

Ant Gould - CII - Insurance Innovators
Ant Gould

Journalist, Editor and Communications Consultant

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15.20

Fireside Chat

Achieving the claims dream: from robust operations to delighting the customer

  • How are customers’ communication demands evolving? How must insurers respond?
  • The need for transparency: meeting customer demands for live tracking and real-time updates
  • Reducing claim time and costs with instant pay-outs: strategies for success
  • How can claims operations be improved to help deliver better customer outcomes?
  • How can new technologies drive economies of scale and reduce claims handling costs?
  • What challenges do insurers face when implementing a new tech strategy?
  • The in-house transformation: what are the first steps?
  • Technology plus culture: how to achieve the ultimate transformation success story

Andy Whitehead, So-Sure | Insurance Innovators
Alex Whitehead

Head of Insurance
so-sure

Melissa Boyars, Generali | Insurance Innovators
Melissa Boyars

Claims Operations Manager & Technical Excellence Co-ordinator UK
Generali

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15.50

Luke AI-native: exploring claims automation


Jeff Manricks
Jeff Manricks

UK Sales Director
Shift Technology

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Session 5

Cross-department collaboration

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Chaired by

Melissa Collett, Chartered Insurance Institute | Insurance Innovators
Melissa Collett

Professional Standards Director
Chartered Insurance Institute

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16.10

Case Study | Confused.com

The evolving role of aggregators in the fight against fraud

Aggregators are ideally placed to spot quote manipulation and Confused.com is taking a pro-active approach to tackling ghost broking and application fraud. In this presentation, Stephen shares the experiences of fighting fraud from the perspective of an aggregator. Recognising its role as the first line of defence, Confused.com is paving the way for a closer industry relationship between aggregators and insurers to fight fraud on all fronts.


Stephen-adams | Insurance Innovators
Stephen Adams

Fraud Manager
Confused.com

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16.30

Leaders’ forum

Collaborating for success

  • How can insurers work with law enforcement, brokers and aggregators to fight fraud?
  • Benefits of an online fraud fighting community: how can greater collaboration be encouraged?
  • The ‘Unusual Suspect’: how can insurers collaborate internally to reduce possibilities of insider fraud?
  • To what extent are educational campaigns a crucial part of the counter fraud strategy?
  • 2020 vision: what does the future of fraud collaboration look like?

Adele Sumner. RSA | Counter Fraud 2019 | Insurance Innovators
Adele Sumner

Head of Counter Fraud and Financial Crime
RSA

Andy Fyfe, City of London Police | Insurance Innovators
Andy Fyfe

Detective Chief Inspector at Economic Crime Department
City of London Police

Juliet Walker-Smith, BGL Group | Counter Fraud 2019 | Insurance Innovators
Julia Walker-Smith

Associate Director – Underwriting Services & Customer Support
BGL Group

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17.00

Chair's closing remarks and drinks reception

“A great conference that actually offers great insights into future trends and how to tackle the digital challenges ahead!”

“This was a great event, well represented with senior leaders discussing and debating current topics and challenges affecting the claims environment.”

“Excellent conference with quality content and attendees. Definitely recommend for those who focus on digital transformation and new industry trends!”

Head of Analytics, Uniqa

Claims Director, 1st Central

Chief Executive Officer, Wilov

PARTNER WITH US

“We’ve worked with Insurance Innovators for a number of years, they really know their audience. If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.” Guidewire

 

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

2019 Sponsors

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Who attends

Tickets

All tickets include:

Full access to Insurance Innovators: Fraud & Claims (including Insurance Innovators: Fraud and Insurance Innovators: Claims), lunch & refreshments and a drinks reception

Group Discount

15% off

When you buy 3 or more tickets

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£895.00 + VAT

 

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