VIRTUAL ROUNDTABLE

Capitalizing on quick wins: the secrets behind a superior claims journey

17 March 2021 | 2.30PM ET | Hosted in our online boardrooms

This Insurance Innovators’ roundtable, held in association with VPay, is an invitation-only online event that will bring together senior experts in claims, customer, digital, innovation, strategy and technology from across the US insurance market to explore how to take claims handling to the next level. Where can insurers capitalize on quick wins throughout the claims process to truly delight the customer and secure loyalty?

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View the agenda

The discussion

Creating a lasting impression through claims handling: where is there opportunity to innovate, digitalize and deliver more for the customer?

A practical perspective: how can claims departments harness big data, IoT, AI and ML tools to improve efficiency and service?

COVID-19 changed the game: exploring the continued importance of a touchless claims experience

Agenda

17 March 2021
90 minutes
  • Introduction to the roundtable

 

  • Exploring drivers of satisfaction during the claims process: how to go above and beyond

 

  • Roundtable discussion
  • Where are carriers currently falling short when it comes to customer satisfaction?
  • Creating a lasting impression through claims handling: where is there opportunity to innovate, digitalize and deliver more for the customer?
  • What ‘quick wins’ can carriers tap into?
  • Innovating the last mile: where is there opportunity to delight the customer at the final point in the claims journey?
  • How can carriers meet evolving customer needs as well as driving operational and cost efficiencies?
  • A practical perspective: how can claims departments harness bigdata, IoT, AI and ML tools to improve efficiency and service?
  • How can carriers strike the right balance between human and digital throughout the claims journey?
  • COVID-19 changed the game: exploring the continued importance of a touchless claims experience

 

  • Closing remarks

Request an invitation

This roundtable is designed for senior experts in claims, customer, digital, innovation, strategy and technology from across the US insurance market

Click on the button to fill in a short form if you meet the above criteria and would like to participate in the discussion. All invitation requests will be vetted and approved (or declined) by the organiser.

Sponsored by

VPay

VPay delivers better claim payment experiences. With the insurance industry’s only total payment solution, we provide new payment options and streamline every aspect of the payment process. As a result, companies trust us to create configurable claim payment solutions that lower costs, boost efficiency, drive higher epayment adoption and maximize ROI–guaranteed.

vpayusa.com