Informed by progress and innovation in other sectors, customer demands for a quick, seamless and hassle-free experience are greater than ever. But what does excellent CX look like in practice? And what does customer-centricity really mean?

Hear from:

• Ian Thompson, Group Chief Claims Officer, Zurich
• Dave Anderson, Director of Technology, Liberty Mutual
• Jørgen Taalesen, Senior Vice President, Gjensidige Forsikring
• Richard Beaven, Chief Operating Officer, Brightside
• Scott Paton, Senior Partner, Financial Services, PA Consulting

Speakers confirmed so far include:

• Steven Zuanella, Group Chief Digital Officer, Generali
• Mark Budd, Head of Innovation UK, Zurich Insurance Group
• Laura Drabik, Chief Evangelist, Guidewire

In this live panel discussion, you will hear from 4 senior industry experts as they take a practical look at how insurers can supercharge their data management strategy to secure ROI and ultimately drive long-lasting competitive advantage.

Hear from:

• Tom Spencer, Head of Customer Science, Aviva
• Will Iles, Head of Analytics and Data Science, MS Amlin
• Matt Hutchins, Partner – Head of Insurance, CAPCO

Customers expect fast, simple and convenient digital interactions when dealing with service providers, and insurance companies are no exception to this. However, how do insurers balance delivering a straightforward, personalised service without impacting security or privacy?

Hear from:

• Yanna Winter, Head of IT, Chief Information Officer, Generali
• Hallvard Natvik, Chief Information Officer, Frende Forsikring
• Dhananjay Tripathi, Senior Enterprise Architect– Digital, Integration, Customer Identity, Bupa UK
• Paul O’Carroll, Finance Industry Lead, ForgeRock