Insurance Innovators brings together the prime movers of the insurance industry to share innovative ideas and insight.

Our series of digital content and events, including webinars, reports, roundtables and conferences provide the thought leadership, shared experiences and networking required to keep the wheels of insurance innovation in motion.

Upcoming Webinars

Leveraging technology to drive the next phase of customer engagement: from trust to hyper-relevance

Excellent customer communication and seamless management have never been so important

Insurers are having to deal with a drastic increase in customer contact, whilst also navigating a rapidly changing situation that has impacted the business at all levels. It is mission critical for insurers to harness technology that enables them to meet new demands at speed and encourage trust in a cost-effective, efficient way. Explore the next phase of meaningful, intuitive and relevant communication and discover the critical steps needed to secure loyalty whilst also boosting insurers’ bottom line.

From chatbots to cognitive engagement, this discussion will explore how insurers can overhaul their customer engagement strategy through capitalising on new technologies.

Hear from the following experts:

  • Yanna Winter, Head of IT, Chief Information Officer, Generali
  • Laurence Willems, Innovation Director, April Group
  • Neil Greathead, Chief Customer Officer, Smart Communications
  • Patrick Knight, Regional Vice President, Insurance, Salesforce UK&I

Broadcast live on 6 July at 3pm BST.

On-Demand Webinars

Resolving the personalisation-privacy paradox

Building trust through analytical excellence

Customers are increasingly concerned about data privacy and yet at the same time demand ever more personalised offerings and experiences. Organisations are finding it hard to strike the right balance between delivering the personalisation benefits customer crave, on the one hand, and steering clear of unwanted intrusion into their privacy on the other. 

In this filmed panel discussion, Connected Customer examines how this personalisation-privacy paradox can be resolved through more sophisticated use of analytics to build trust and offer customers a compelling reason to share their data.

Hear from the following experts:

  • Eddie Short, Director, Data, Insights and Analytics, O2
  • Paul de Laat, Group Customer Insight Director, British Gas
  • Martin Squires, Director of Advanced Analytics, Pets at Home
  • Manuel Tönz, Customer Experience Advisor, SAS Switzerland

Available on-demand now.

Digital acceleration in insurance: meeting new demands at speed

Boost resilience, advance efficiency and delight the customer

The COVID-19 crisis has highlighted how critical digital capabilities are in responding quickly to new demands and ensuring business and operational agility. Carriers’ future success depends on how quickly organizations can shift to new digital operating models that combine business resilience with cost efficiencies and CX excellence.

Tune into this livestream and hear from four leading insurance experts who will discuss the next phase of digital transformation. From leveraging technology and enhancing customer experience, to advancing efficiencies across the business – find out the best strategies for success!


Hear from the following experts:

  • Justin Gress, Director of Strategic Operations, AXA XL
  • Thomas Sowinski, AVP, Business Applications, Berkshire Hathaway Homestate Companies
  • Neal Keene, Field CTO, Smart Communications
  • Thomas Harrington, Global Industry Market Leader – Insurance, Pegasystems

Available to watch on-demand now.

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Insurance Innovators Report


Insurance Innovators Report 19/20

Produced in association with the CII, this annual report is a result of our shared mission to track the key trends and disruptive forces affecting the industry. From our research, we provide actionable insights of how to be the drivers of change and how to avoid falling behind.

This year’s report is now available to download. Get your copy now.




Streaming live throughout November, hear from 100+ international speakers, take part in live chats and Q+As, and network with 3000+ attendees, from wherever you are in the world.

Across 8 episodes, industry leaders from around the world will come together to debate new ideas, unpack the latest trends, set agendas and build collaborative partnerships.

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All upcoming live webinars and events


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