Insurance Innovators brings together the prime movers of the insurance industry to share innovative ideas and insight.

Our series of digital content and events, including webinars, reports, roundtables and conferences provide the thought leadership, shared experiences and networking required to keep the wheels of insurance innovation in motion.




Streaming live throughout November, hear from 100+ international speakers, take part in live chats and Q+As, and network with 2000+ attendees, from wherever you are in the world.

Across 8 episodes, industry leaders from around the world will come together to debate new ideas, unpack the latest trends, set agendas and build collaborative partnerships.

Upcoming Webinars

The CX revolution: delighting customers and delivering profit

Putting customers at the heart of business strategy to boost retention, gain competitive advantage and deliver growth

Informed by progress and innovation in other sectors, customer demands for a quick, seamless and hassle-free experience are greater than ever. But what does excellent CX look like in practice? And what does customer-centricity really mean?

Hear from:

  • Ian Thompson, Group Chief Claims Officer, Zurich
  • Dave Anderson, Director of Technology, Liberty Mutual
  • Jørgen Taalesen, Senior Vice President, Gjensidige Forsikring
  • Richard Beaven, Chief Operating Officer, Brightside
  • Scott Paton, Senior Partner, Financial Services, PA Consulting

Broadcast live on 23 September at 3pm BST.

Innovating for the ‘Next Normal’- part 2

We have been through a period of mass transformation and change, and, as we move on from the initial impact of Covid-19, it is essential that insurers seize the upside of the global disruption and capitalise on the widespread digital acceleration that has taken place across the industry. 

Join our expert panel once again as we explore what the future holds for the insurance industry and what the Next-level innovation opportunities are likely to be.

Speakers confirmed so far include:

  • Steven Zuanella, Group Chief Digital Officer, Generali
  • Mark Budd, Head of Innovation UK, Zurich Insurance Group
  • Laura Drabik, Chief Evangelist, Guidewire

Broadcast live on 1 October at 4pm BST.

Supercharging data strategy: building smarter insurance in the age of information

Mastering the ability to leverage and exploit data to your advantage.

In this live panel discussion, you will hear from 4 senior industry experts as they take a practical look at how insurers can supercharge their data management strategy to secure ROI and ultimately drive long-lasting competitive advantage.

Hear from:

  • Tom Spencer, Head of Customer Science, Aviva
  • Will Iles, Head of Analytics and Data Science, MS Amlin
  • Matt Hutchins, Partner – Head of Insurance, CAPCO

Broadcast live on 6 October 3pm BST.

On-Demand Webinars

Simple and secure: striking the right balance during the customer journey

How Digital Identity is the foundation to providing a fantastic customer experience

Customers expect fast, simple and convenient digital interactions when dealing with service providers, and insurance companies are no exception to this. However, how do insurers balance delivering a straightforward, personalised service without impacting security or privacy?

Hear from:

  • Yanna Winter, Head of IT, Chief Information Officer, Generali
  • Hallvard Natvik, Chief Information Officer, Frende Forsikring
  • Dhananjay Tripathi, Senior Enterprise Architect– Digital, Integration, Customer Identity, Bupa UK
  • Paul O’Carroll, Finance Industry Lead, ForgeRock

On-demand recording available now.

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Insurance Innovators Report


Insurance Innovators Report 19/20

Produced in association with the CII, this annual report is a result of our shared mission to track the key trends and disruptive forces affecting the industry. From our research, we provide actionable insights of how to be the drivers of change and how to avoid falling behind.

This year’s report is now available to download. Get your copy now.

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