Experience and Building
a Resilient Workforce:
Strategies that stand out
in the utility industry
Get your copy of ‘Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry’ today!
In the wake of regulatory scrutiny, the rise of challenge brands and the pressures of the pandemic, utilities have been forced to reinvent their customer experience and rebuild their workforce to match.
Future of Utilities spoke to three customer experience experts to get a view of the opportunities and challenges ahead.
- Adam Firbank, Journey Practice Lead Customer Communications, British Gas
- Dawn Creighton, Head of Customer Strategy and Experience, Northumbrian Water
- Ian Blackburn, Head of Customer Success, Blue Prism
Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 170 countries and more than 2,000 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our intelligent digital workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work.