Video

The future for the water industry post-PR19

Taking advantage of the power of data to deepen customer engagement from 2020 and beyond

With the recent release of Ofwat’s methdology for PR19, the future direction of the water industry after 2020 is starting to become clearer. The increased use of markets across the value chain is a key part of this agenda, meaning there will need to be signifigant changes to the way that water companies currently operate.

Key to prospering in this new competitive environment will be making effective use of new technology and the growing body of data that water companies hold. Building operational structures that empower staff to make use of this data will allow water companies to deliver a more reliable and responsive service for customers in the new competitive world.

This webinar will discuss what the post-PR19 landscape will look like, how water companies can start to prepare for this shift, and how they can make the best use of data and technology to build a truly customer-focused organisation.

Future of Utilities: Innovation in Networks showcases those at the forefront of industry advancement by bringing networks together to discuss how asset management is changing as a result of new sensor data and analytical capability.

What is data’s true potential, and what are its costs? The future of the utilities industry will be transformed forever by data analytics, the Internet of Things and new technologies. In order to adapt to their new future, electricity, gas and water networks must rise to the challenge they face, or they risk missing their incident reduction targets and spiralling operational costs.