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The future for the water industry post-PR19

Taking advantage of the power of data to deepen customer engagement from 2020 and beyond

With the recent release of Ofwat’s methdology for PR19, the future direction of the water industry after 2020 is starting to become clearer. The increased use of markets across the value chain is a key part of this agenda, meaning there will need to be signifigant changes to the way that water companies currently operate.

Key to prospering in this new competitive environment will be making effective use of new technology and the growing body of data that water companies hold. Building operational structures that empower staff to make use of this data will allow water companies to deliver a more reliable and responsive service for customers in the new competitive world.

This webinar will discuss what the post-PR19 landscape will look like, how water companies can start to prepare for this shift, and how they can make the best use of data and technology to build a truly customer-focused organisation.

The UK's premier water industry event

Innovation is a core enabler for customer service, resilience, affordability and vulnerability. To help you deliver on your innovation commitments and step-up to the challenge, Future of Utilities: Water 2019 has a jam-packed programme filled with new ideas, top-level speakers and sessions you won’t find anywhere else.