Shake-up for United Utilities’ maintenance contracts

Seb Fox

United Utilities announced that it will be contracting seven different parties to deliver its wastewater maintenance over the next six-years, a decision which marks a move away from its traditional dependence upon a single supplier.

 Amey Utility Services has provided the maintenance for United Utilities’ wastewater services for the past nine years, but the company will now be working with a wider range of suppliers in addition to Amey, including Morrison Utility Services, Sapphire Utility Solutions and T&K Gallagher.

 Kevin Fowlie, Network Delivery Director at United Utilities, cites a developing focus to consider all maintenance activities from an end-to-end perspective in order to improve customer experience and maintain the highest standards of health and safety. This change in tactic comes as part of its pursuit of greater innovation to raise standards within the industry.

 With United Utilities shaking things up, will we see other companies following suit? Who will come out on top as other networks lock in their long-term contracts? Companies across electricity, gas and water are currently making their strategic decisions about investing in technology to enhance their asset maintenance so that they can deliver an outstanding service while balancing system cost. A break in traditional contracts being awarded means that it’s all to play for as the industry undergoes a shift in pace. 


On 26 June key stakeholders for network strategy are coming together to carve out their future at Future of Utilities: Innovation in Networks. Learn what’s on their agendas when considering innovation investment decisions, meet crucial decision makers and ensure your name is in the mix of those driving thought-leadership in this area. 


Seb Fox

Sector Manager – Utilities

Seb Fox is the sector manager for our Future of Utilities portfolio. He keeps an eye on industry developments, hot topics, and puts together our conference agendas. He’s been with the company for nearly a year, having recently graduated from Mansfield College, University of Oxford.

Follow him on Twitter here: @Futureofutils

Future of Utilities: Innovation in Networks showcases those at the forefront of industry advancement by bringing networks together to discuss how asset management is changing as a result of new sensor data and analytical capability.

What is data’s true potential, and what are its costs? The future of the utilities industry will be transformed forever by data analytics, the Internet of Things and new technologies. In order to adapt to their new future, electricity, gas and water networks must rise to the challenge they face, or they risk missing their incident reduction targets and spiralling operational costs.

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With the 2020 deadline looming, concerns over the programme’s value for money and the next wave of installations ahead, the conference enables new strategies to take seed, connects the who’s who of energy and showcases the best in tech.