PANEL DISCUSSION

The future for the water industry post-PR19

Taking advantage of the power of data to deepen customer engagement from 2020 and beyond

In this TV panel, we will discuss what the post-PR19 landscape will look like and how best water companies can prepare. 

The panel discusses:

  • How are customer expectations of water companies evolving beyond the supplier relationship?
  • PR19: how will the key principles be realised in the way the water industry functions?  
  • In what ways could the Water 2020 programme increase competition across the water market?
  • What new challenges will this more competitive environment create for existing water companies?
  • How can water companies start to deepen their customer engagement in preparation for PR19?
  • What technological innovations can help to facilitate this customer-focused approach?
  • Ensuring that water companies have the operational structure in place to deliver on this potential
  • Achieving resilience in waste and drinking water: how can you ensure there are no disruptions to customers?
  • What sources of data do water companies have available on performance?
  • The power of data: how can water companies ensure that data underpins decision-making?
  • How can individuals across the value chain be empowered by data and technology?
  • Building a retail market: how viable is it to open up domestic supply to competition?

Ian Rule, Director of Wholesale Services, Anglian Water

Simon Oates, Chief Customer Officer, Southern Water

David Elliott, Group Director of Strategy and New Markets, Wessex Water

Liam Beard, Utilities Development Manager, Vodafone

In partnership with: