Serving the customer
in the digital age
Get your copy of ‘Serving the customer in the digital age’ today!
- Adapting to consumer trends: how is the industry responding to rising levels of vulnerable customers?
- What strategies are predicted to be key to retaining the digital consumer?
- From apps to chatbots: how will the channel mix continue to evolve?
- Where do the greatest impediments for digital transformation lie?
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Sponsors
Smart Communications™ is the only provider of a customer conversations management platform. More than 500 global brands rely on Smart Communications to deliver smarter conversations across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The Smart Communications platform includes the enterprise-scale customer communications management power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™.
To learn more, visit smartcommunications.com.
Salesforce Industries, formerly Vlocity, is a leading provider of industry-specific cloud and mobile software, possessing deep expertise in Energy & Utilities, enabling organizations to digitally transform, simply and seamlessly.
Salesforce Industries for Energy & Utilities provides an enterprise-grade suite of industry-specific applications that enables the sale and support of commodity/non-commodity products and services, for B2B & B2C customers in electricity, gas, water, heat, waste & renewables industry segments. Salesforce Industries leverages the omni-channel capabilities of Salesforce, and delivers a comprehensive portfolio of industry business processes across customer engagement channels (e.g. meter reads, new connections & billing inquiries). Salesforce Industries integrates quickly and easily with common third-party business systems (e.g. SAP ISU, Oracle CC&B). With Salesforce Industries companies are consolidating applications and platforms, reducing the total cost of ownership, and creating groundbreaking customer and