What is the biggest barrier to using real-time data to personalise services?
Hear from npower and Good Energy
According to our industry report, 86% of senior utilities executives surveyed believe that in then years’ time, those who fail to match the level of personalisation and convenience that customers receive from Amazon, Google and Netflix will find it extremely difficult to satisfy customer demands. Keeping up with rapidly increasing customer expectations will be crucial as the industry modernises. There’s been some progress already with the smart meter rollout meaning that consumer data is coming through, but barriers to personalised services still remain. Hear the thoughts of: