What is the biggest barrier to using real-time data to personalise services?

Hear from npower and Good Energy

According to our industry report, 86% of senior utilities executives surveyed believe that in then years’ time, those who fail to match the level of personalisation and convenience that customers receive from Amazon, Google and Netflix will find it extremely difficult to satisfy customer demands. Keeping up with rapidly increasing customer expectations will be crucial as the industry modernises. There’s been some progress already with the smart meter rollout meaning that consumer data is coming through, but barriers to personalised services still remain. Hear the thoughts of:
  • Matthew Cole, Head of Policy & Social Energy, npower
  • Juliet Davenport, CEO, Good Energy

Combining our Smart Metering Forum, Future of Energy Supply, and Future of Storage conferences into a single event, Future of Utilities: Smart Energy is set to bring together 300+ attendees for two days of collaboration, so you can meet the key industry players set to transform the future of your business.