The UK’s Premier Water Industry Event
March 2023 | London
Future of Utilities: Water returns with a jam-packed 2 days of fresh ideas, top-level speakers and opportunities to network with other innovators.
With the sectors’ ambitious 2030 net-zero target on the horizon, now is the time to define the priorities to tackle this decade of change. This is the opportunity to hear the strategies to fuel innovation, improve your customer experience, build a smart and sustainable network, and meet that crucial carbon neutral goal.
Chief Executive Officer, South East Water
Interim Chief Executive Officer, Affinity Water
Group Chief Information Security Officer, Anglian Water
Director of Regulatory Policy, Ofwat
Dr Toby Willison
Chief Environment & Sustainability Officer, Southern Water
Asset Management Director, Northumbrian Water
Bioresource, Energy & Carbon Services Director, United Utilities
Director of Customer and Wholesale Services, Anglian Water
2022’s Hot Topics
The c-suite perspective on Net Zero
From exploring new channels of energy production and becoming an operationally greener business, to engaging customers in sustainability initiatives, hear the experts share their thoughts on the journey to net-zero.
Sewage, slurry and plastic pollution
Building a resilient network is an environmental priority. Discuss the strategies to tackle SCO pollution head on to build a cleaner, greener water industry that protects the environment and consumers alike.
Smarter thinking for asset maintenance
Get smart with aging infrastructure with insights from the experts on how to tackle leakage, optimise maintenance and harness the power of network data.
Supercharging customer engagement
How do you engage the customer in the hyper digital, post-pandemic world? Re-think the supplier-customer relationship and hear how you can build a supportive, value driven experience for your customers.
Capitalising on the circular economy
With sustainability a top priority, investing in nature-based solutions and green initiatives are must. Hear from the experts on the circular economy and learn how to engage customers, communities, and non-sector stakeholders on future projects.
Future skills, strategies and operations
What does the workforce of the future look like? Learn how to forge your workforce with the skills needed to meet the operational changes the industry faces.
Monday, 21 March 2022
Tuesday, 22 March 2022
Welcome address and chair's opening remarks
Shaping a water industry fit for the future
Customer Stage: Riding the wave of the evolving customer engagement landscape
Infrastructure Stage: ‘Smart’ thinking across the network
Customer Stage: Holistic support and seamless experiences: next-level CX strategies
Infrastructure Stage: Visualising the future of asset management
Towards a new normal for industry innovation
End of day and drinks reception
Chair's opening remarks
The journey to net zero: becoming an operationally greener business
Preparing for the world of real-time data
A new way of working
Assessing the regulatory relationship
Chair’s closing remarks and end of conference
Taking part in a fireside chat, fielding a pundit or participating in a panel discussion alongside industry leaders are just some of the thought-leadership opportunities for you to showcase your insight and expertise.
You want to ensure your brand is front of mind with senior players in the utilities world. Using multiple channels across Future of Utilities, we have the megaphone to tell your story and increase visibility of your brand.
We get industry leaders, you form lasting connections with those who have genuine buying power. From 1-2-1 meetings via a VIP concierge, to bespoke roundtables, the opportunities are endless.