The UK’s Premier Water Industry Event
21-22 March 2022 | Hilton Tower Bridge | London
Future of Utilities: Water returns with a jam-packed 2 days of fresh ideas, top-level speakers and opportunities to network with other innovators.
With the sectors’ ambitious 2030 net-zero target on the horizon, now is the time to define the priorities to tackle this decade of change. This is the opportunity to hear the strategies to fuel innovation, improve your customer experience, build a smart and sustainable network, and meet that crucial carbon neutral goal.
Collaborate on the biggest issues
Now is the time to discuss, strategise, and innovate on the solutions to meet Net Zero and build an industry fit for the future.
Grow your network
We have all learned that there’s nothing better than in-person connections. Shake off your zoom fatigue and make face-to-face connections that will fuel your business agenda.
Be inspired by industry-leading insight
Listen in to expert panel discussions and presentations from CEOs and hear the latest ideas that will drive your strategic direction.
Chief Executive Officer, South East Water
Group Chief Information Security Officer, Anglian Water
Chief Customer Officer, Yorkshire Water
Chief Technology Officer/Chief Digital Officer/Head of Asset Intelligence and Innovation, Severn Trent
Dr Toby Willison
Director of Environment and Corporate Affairs, Southern Water
Bioresource, Energy & Carbon Services Director, United Utilities
Partnership Director, Environment Agency
Asset Management Director, Northumbrian Water
The c-suite perspective on Net Zero
From exploring new channels of energy production and becoming an operationally greener business, to engaging customers in sustainability initiatives, hear the experts share their thoughts on the journey to net-zero.
Boosting industry innovation
Innovation is the key to building a water industry that is fit for the future. Learn the strategies to overcome internal obstacles to champion and collaborate on future initiatives.
Smarter thinking for asset maintenance
Get smart with aging infrastructure with insights from the experts on how to tackle leakage, optimise maintenance and harness the power of network data.
Supercharging customer engagement
How do you engage the customer in the hyper digital, post-pandemic world? Re-think the supplier-customer relationship and hear how you can build a supportive, value driven experience for your customers.
Capitalising on the circular economy
With sustainability a top priority, investing in nature-based solutions and green initiatives are must. Hear from the experts on the circular economy and learn how to engage customers, communities, and non-sector stakeholders on future projects.
Future skills, strategies and operations
What does the workforce of the future look like? Learn how to forge your workforce with the skills needed to meet the operational changes the industry faces.
Monday, 21 March 2022
Tuesday, 22 March 2022
Welcome address and chair's opening remarks
Shaping a water industry fit for the future
Customer Stage: Riding the wave of the evolving customer engagement landscape
Infrastructure Stage: ‘Smart’ thinking across the network
Customer Stage: Holistic support and seamless experiences: next-level CX strategies
Infrastructure Stage: Visualising the future of asset management
Towards a new normal for industry innovation
End of day and drinks reception
Chair's opening remarks
The journey to net zero: becoming an operationally greener business
Preparing for the world of real-time data
A new way of working
Assessing the regulatory relationship
Chair’s closing remarks and end of conference
£1,595.00 + VAT
Water Companies Rate*
save £300 Early Bird Until 17 December
£695.00 + VAT
Full Price £995.00 + VAT
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We have some of the industries leaders attending this years event!
Taking part in a fireside chat, fielding a pundit or participating in a panel discussion alongside industry leaders are just some of the thought-leadership opportunities for you to showcase your insight and expertise.
You want to ensure your brand is front of mind with senior players in the utilities world. Using multiple channels across Future of Utilities, we have the megaphone to tell your story and increase visibility of your brand.
We get industry leaders, you form lasting connections with those who have genuine buying power. From 1-2-1 meetings via a VIP concierge, to bespoke roundtables, the opportunities are endless.