The UK’s leading energy & water summit goes digital

Streamed directly to you | 1 – 4 December 2020

“This event is always a highlight of the calendar: interesting, insightful speakers and great debate. Highly recommended.”

 

CEO, E.ON UK

Introducing Future of Utilities Summit Online – the digital event providing an unrivalled opportunity for the utilities industry to reconnect, share ideas and transform its future at this challenging and turbulent time.

Now in its 28th year, the Future of Utilities Summit will be broadcasting to you from various locations around the world and feature 60+ international speakers including board-level executives from the likes of EDF Energy, Anglian Water and SP Energy Networks. Join senior representatives from every important industry player to exchange ideas, raise your profile, unlock solutions and accelerate industry change – from wherever you are in the world!

Block out your diaries and get ready to be inspired by this year’s stellar line up of industry change makers as they discuss engaging the customer of the future, transforming energy networks, strategies in water resource management, realising Net Zero and the future of the utilities industry.

Speakers

Matthew Timms

Chief Digital and Technology Officer, E.ON

Philippe Commaret, EDF Energy | Future of Utilities

Philippe Commaret

Managing Director, Customers, EDF

Jessica Tan, OVO Energy | Future of Utilities

Jessica Tan

Managing Director of Smart Home, OVO Energy

Tamsin Lishman, Northubrian Water | Future of Utilities

Tamsin Lishman

Asset Management Director, Northumbrian Water

Joao Torres, EDP| Future of Utilities Summit

Joao Torres

Chief Executive Officer, EDP Distribuição

Maureen Paul photo, Ofgem, Future of Utilities speaker

Maureen Paul

Chief Economic Advisor, Ofgem

Michael-Lewis

Michael Lewis

Chief Executive Officer, E.ON UK

Frank-Mitchell-SP-Energy-Networks

Frank Mitchell

Chief Executive Officer, SP Energy Networks

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“With the strong audience engagement and networking added in, the conversations started here could be the beginning of the next major innovation to benefit our customers and businesses.”

 

CEO, Northumbrian Water Group

Agenda

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Day 1
Tuesday, 1 December 2020 1 Dec

Day 2
Wednesday, 2 December 2020 2 Dec

Day 3
Thursday, 3 December 2020 3 Dec

Day 4
Friday, 4 December 2020 4 Dec

Session 1

09.30 | Leaders' forum

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Welcome address and opening remarks


Richard Postance, Accenture | Future of Utilities
Richard Postance

Head of Management Consulting
Accenture

Tony McCandless, Thames Water | Future of Utilities
Tony McCandless

Chief Information Officer
Thames Water

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Keynote presentation + Q&A

Transformation of the energy world


Matthew Timms

Chief Digital and Technology Officer
E.ON

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In conversation with + Q&A

Real-Time Energy: what does it mean for consumers and the grid to be truly data-enabled?


Marzia Zafar photo, Kaluza, Future of Utilities speaker
Marzia Zafar

Head of Customer Strategy & Policy
Kaluza

Jessica Tan, OVO Energy | Future of Utilities
Jessica Tan

Managing Director of Smart Home
OVO Energy

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Keynote presentation + Q&A

Adapting business strategies to decentralisation, customer centricity, and digitalisation

Learn how EDF Energy has adjusted its business strategy to enable it to react quickly and flexibly so that it is strongly positioned to meet the needs of its customers now and in the future.


Philippe Commaret, EDF Energy | Future of Utilities
Philippe Commaret

Managing Director, Customers
EDF

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Panel discussion

Opportunities and threats throughout disruption: strategic goals for 2021 and beyond

  • Meeting the challenge of disruption: approaches for ongoing success
  • How has the coronavirus changed timelines for change?
  • How will technological advances transform utilities companies over the next five years?
  • How can the industry ensure that the transformation benefits all customers, especially the vulnerable?
  • Developing stronger collaboration: working towards a common aim
  • How can companies ensure that technological changes are appropriate for all customers?
  • Overcoming uncertainty to deliver outstanding outcomes
  • Funding a disrupted future: how can utilities retain their investability?
  • To what extent are industry frameworks currently fit-for-purpose?

Greg Jackson, Octopus Energy
Greg Jackson

Chief Executive Officer
Octopus Energy

Philippe Commaret, EDF Energy | Future of Utilities
Philippe Commaret

Managing Director, Customers
EDF

Douglas Whitfield, South East Water | Future of Utilities
Douglas Whitfield

Operations Director
South East Water

Varun Kapur photo, TCS, Future of Utilities speaker
Varun Kapur

Vice President & Head of Manufacturing & Utilities – UK & Ireland
Tata Consultancy Services (TCS)

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11.35

Coffee break + networking

Session 2   |  2 × Streams

12.35 | Engaging the customer of the future | Achieving fully-digital networks

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Blue Channel: Engaging the customer of the future 1
Red Channel: Achieving fully-digital networks 2

Blue Channel: Engaging the customer of the future

Designing business models to accelerate growth and improve conversions


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Welcome back and opening remarks


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Panel discussion

Building an effective digital strategy to reshape and regrow

  • Creating a brand that speaks to its audience
  • Streamlining onboarding processes to reduce friction and improve brand loyalty
  • Is digital always better? Ensuring new propositions cater for all customers
  • How do relationships with third parties like PCWs impact strategies for change?
  • Overcoming internal barriers to change
  • Understanding the power of customer feedback and insights

Lisa Chiba, iSupply Energy | Future of Utilities
Lisa Chiba

Customer Services Expert

Colin Beaney photo, IFS, MoneyLIVE speaker
Colin Beaney

Global industry Director, Energy, Utilities & Resources
IFS

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In conversation with

Strategies for supporting all customers: physically, mentally and financially


Russell Lane, Utilita | Future of Utilities
Russell Lane

Head of Customer Experience
Utilita

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Panel discussion

Streamlining business models for success: developing a roadmap for execution

  • How are customer demands changing?
  • Understanding the importance of branding in attracting new customers
  • Standing out from the crowd: strategies for differentiation on commodity products
  • Which technologies are best placed to lead the transformation?
  • How can customer feedback be integrated, understood and acted upon?
  • What’s the role of employee engagement in new customer strategies?
  • How will this disruption impact revenues and gross margins in the future?

Juliet Davenport

Chief Executive Officer
Good Energy

Martin Arcari, Pure Planet | Future of Utilities
Martin Arcari

Programme Manager
Pure Planet

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Red Channel: Achieving fully-digital networks

Taking advantage of technology to deliver operational cost savings


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Welcome back and opening remarks


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Panel discussion

Reinventing operating models to win in the digital world

  • Assessing the benefits of automating design functions to make efficiency gains
  • Where do the greatest benefits from automation lie?
  • Striking the right balance between computerised and analogue approaches
  • Overcoming obstacles to embracing industry change

Alastair Collier - National Grid | Future of Utilities
Alastair Collier

Head of Engineering Services
National Grid

Paula Doyle - Cognite | Future of Utilities
Paula Doyle

Senior Vice President of Sales & Marketing
Cognite

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Interview

Driving up accuracy and efficiency with data-driven operations


Joris Van Genechten photo, Gorilla, Future of Utilities speaker
Joris Van Genechten

Product Director
Gorilla

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Interview

Moving from managing assets to managing systems

  • Leaving behind old ways of working: from assessing asset condition to asset risk
  • How do we move towards considering system risk posed by an asset failure, while integrating resilience & load growth?
  • Managing duplication & redundancy with risk management
  • Augmenting industry approaches to consider diverse routes to desired outcomes

Dan Wilson Electricity North West FoU Innovation in Networks
Dan Wilson

Asset Data Manager & NMS Data Lead
Electricity North West

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Interview

Vegetation management

Actionable asset management: unlocking the potential of cloud-based analytics and AI

Senior representative, IBM


Craig West, IBM | Future of Utilities
Craig West

Head of Weather Solutions EMEA
IBM

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Panel discussion

Undertaking a digital revolution to deliver more for less

  • Are we on the cusp of a new era of asset performance?
  • To what extent has the coronavirus emphasised new areas for improvement?
  • Embedding a digital strategy into the business transformation project
  • Overcoming legacy structures and siloed information
  • Unlocking hidden value from existing assets
  • How can the current pace of change be upheld once the stimulus of the pandemic has reduced?
  • Using technology to enhance resilience
  • Making the most of the growth in available asset data

Neil Dewis, Yorkshire Water | Future of Utilities
Neil Dewis

Director of Water Service Delivery
Yorkshire Water

Eric Brown, Energy Systems Catapult | Future of Utiltiies
Eric Brown

Chief Technology Officer
Energy Systems Catapult

Dan Wilson Electricity North West FoU Innovation in Networks
Dan Wilson

Asset Data Manager & NMS Data Lead
Electricity North West

Graeme Wright Fujitsu
Graeme Wright

Chief Digital Officer, Manufacturing, Utilities & Services
Fujitsu

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14.15

Coffee break + networking

Session 3   |  2 × Streams

09.30 | Delivering outstanding customer service | Transforming energy networks for RIIO-2

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Blue Channel: Delivering outstanding customer service 1
Red Channel: Transforming energy networks for RIIO-2 2

Blue Channel: Delivering outstanding customer service

Redesigning customer retention strategies to reduce overall churn


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Welcome address and opening remarks


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Panel discussion

Building a loyal customer base: redesigning the relationship between businesses and their customers

  • Understanding the value of creating a loyal customer
  • Communicating the brand ethos with every interaction
  • Identifying pain points to ensure that investments in customer service are effective
  • Retaining control of brand messaging while working with outsourcing providers
  • Organising customer experiences around customer journeys to transform interactions as a whole

Lissa Balmer, Wave | Future of Utilities
Lissa Balmer

SME Customer Director
Wave Utilities

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In conversation with 

How to improve Customer Experience in uncertain times


Tom Jenkins photo, Itineris, Future of Utilities speaker
Tom Jenkins

UK Sales Manager
Itineris

Kris Marlein photo, Itineris, Future of Utilities Speaker
Kris Marlein

VP Integrated Utilities, Europe
Itineris

Richard Rouse, Microsoft | Future of Utilities
Richard Rouse

Industry Solution Specialist
Microsoft

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Panel discussion

Creating next-gen customer experiences in utilities

  • What does customer centricity really mean?
  • Personalisation to drive a better customer experience
  • What is the role of loyalty programmes in the energy market?
  • To what extent will data drive customer journeys of the future
  • Which channels will dominate the mix over the next five years?
  • Serving passive consumers: approaches to serving the disinterested customer
  • Automation for success: streamlining processes to deliver end value for customers

Mark Royle, Zebra Power | Future of Utilities
Mark Royle

Chief Executive Officer
Zebra Power

Eileen Brown

Customer Experience Director
Northern Gas Networks

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Red Channel: Transforming energy networks for RIIO-2

Ambitious new ideas pushing the frontier to reduce cost to customers


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Welcome address and opening remarks


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Panel discussion

Revolutionising industry capability for the future: the pathway to 2030

  • Responding to the changes in how networks are used
  • How can companies give customers a stronger voice?
  • Are companies doing enough to drive innovation and efficiency?
  • Overcoming uncertainty in future levels of demand

Marcus Stewart National Grid Future of Utilities
Marcus Stewart

Principal Advisor Energy Strategy and Policy
National Grid ESO

Speaker photo, Future of Utilities
Andy Manning

Head of Transmission & Distribution
Centrica

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Interview

Unlocking innovation & benefits for customers: reforming the code governance framework


Joanna Ferguson photo, Northern Gas, Future of Utilities speaker
Joanna Ferguson

Head of Market Services & Regulatory Compliance
Northern Gas Networks

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Panel discussion

Navigating future scenarios to achieve ambitious industry-wide commitments

  • Overcoming market uncertainty: outlining plausible future energy landscapes
  • Utilising technology to take advantage of intelligent network analysis
  • What is needed to transform gas networks for the future?
  • Which technologies will help during the transition to the future?
  • Delivering system transformation in the face of a reduced WACC
  • How important is digital transformation in delivering industry-wide commitments?
  • Engaging wider stakeholders in innovation projects: reflecting on past success
  • How effective is the current framework in supporting industry ambitions?

Paul Bircham

Regulation and Communication Director
Electricity North West

Matthias Finger, École Polytechnique Fédérale de Lausanne | Future of Utilities
Matthias Finger

Professor
École Polytechnique Fédérale de Lausanne

Chris Clarke SSE Future of Utilities
Chris Clarke

Energy Strategy Director
Wales & West Utilities

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Session 4   |  2 × Streams

12.00 | Innovation Hub | Local energy in a transforming system

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Blue Channel: Innovation Hub

Get inspired by the most innovative companies set to transform the industry beyond all recognition


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Welcome back and opening remarks


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Case study | Rebel Energy

Clean energy with a big heart

With 15 years’ experience on the trading floor at BP, Dan Bates is shaking up the status quo on what it means to be a utilities supplier. Hear his new vision for energy, hitting the market soon.


Dan Bates, Rebel Energy | Future of Utilities
Dan Bates

Chief Executive Officer
Rebel Energy

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In conversation with

Connecting with people to deliver great experiences: meaningful, personalised and omni-channel communications

  • Understanding customer behaviour in real-time: how can automation help?
  • What does a ‘meaningful’ interaction look like?
  • How can utilities create highly personalised, relevant content?
  • What strategies can be used to nudge consumers towards more cost-effective communication methods?

John Hoggard, Quadient | Future of Utilities
John Hoggard

Global Utilities Principal
Quadient

Adam Firbank photo, British Gas, Future of Utilities speaker
Adam Firbank

Journey Practice Lead Customer Communications
British Gas

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Demo | Efficiency Solutions

Using technology to seamlessly eliminate wasted energy

By giving facilities managers and building occupants automated controls, real-time monitoring and deep data driven insights Measurable.Energy reduces workplace energy usage by at least 40%. Join this session to understand the technology behind the platform, and how efficiency solutions can be a differentiator in the utilities market of the future.

 


Dan Bates, Measurable.Energy | Future of Utilities
Dan Williams

Co-Founder
Measurable.Energy

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Case study

Tackling leakage and demand reduction with digital twin innovation


Jeremy Heath SES Water
Jeremy Heath

Innovation Manager
SES Water

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In conversation with

Collaboration and cooperation: a new era for community engagement


Sophie Carre, The Trussell Trust | Future of Utilities
Sophie Carre

Head of Corporate Partnerships
Trussell Trust

Kate Holme photo, Wateraid, Future of Utilities speaker
Kate Holme

Strategic Partnerships Director
WaterAid

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Red Channel: Local energy in a transforming system

Welcome back and opening remarks


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In conversation with

Taking stock as a sector: rethinking purpose and direction in the face of future decentralisation

  • Assessing the role of the traditional networks in supporting positive change at a local level
  • Working with community enterprises to deliver benefits to the wider energy system
  • Building resident knowledge and trust: strategies for working in partnership with an active local community

Afsheen Kabir Rashid, Repowering London | Future of Utilities
Afsheen Kabir Rashid MBE

Co-Chief Executive Officer
Repowering London

Nadia Smith, REA | Future of Utilities
Nadia Smith

Director and Project Manager
South East London Community Energy

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Panel discussion

Changing the shape of the energy network: assessing roles during and after the transition

  • What will the impact be of increased levels of embedded generation into the current system?
  • What are the benefits of utilising engaged communities to help deliver the energy transition?
  • Which strategies are most effective for engaging with communities?
  • How can networks retain a critical role as decentralisation gathers pace?
  • Using smart meters, tariff innovation and price signals to improve the wider ecosystem
  • Adapting industry frameworks to support future transitions
  • How does a community model impact the financeability of the energy system?

Leonie Cooper, London Assembly | Future of Utilities
Leonie Cooper

Environment and Energy Lead for Labour
London Assembly

Miguel Matias - Self Energy | Future of Utilities
Miguel Matias

Chief Executive Officer
Self Energy

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13.10

Coffee break + networking

Session 5

14.00 | Assessing the future framework – a regulation and policy roadmap

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In conversation with

Beyond 2025: envisioning a roadmap for industry frameworks


David Black photo, Ofwat, Future of Utilities speaker
David Black

Chief Regulation Officer
Ofwat

Maureen Paul photo, Ofgem, Future of Utilities speaker
Maureen Paul

Chief Economic Advisor
Ofgem

Steve Arthur Mosl
Steve Arthur

Director of Market Performance
MOSL

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Session 6   |  2 × Streams

09.30 | Cutting-edge service offerings | Digitising network operations

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Blue Channel: Cutting-edge service offerings

Moving away from the traditional utility: identifying new propositions to adapt and survive


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Welcome address and opening remarks


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Panel discussion

New technology offerings for the utility of the future

  • Blue sky thinking: what could offerings look like for the customer of 2050?
  • The connected home: smart technologies adapted to the energy transition
  • Understanding how different customers interact with new products
  • Overhauling the customer-utility relationship: how can new service offerings help?

Lars Falch, PowrPeers | Future of Utilities
Lars Falch

Former Chief Executive Officer
Powerpeers

Joao Fonseca photo, EnBW, Future of Utilities speaker
Joao Fonseca

Product Manager, Ecosystems
EnBW

Rose Chard, Energy Systems Catapult | Future of Utilities
Rose Chard

Consumer Insight Manager
Energy Systems Catapult

Richard Hampshire, CGI | Future of Utilities
Richard Hampshire

Vice President Consulting and Networks
CGI

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In conversation with

Electric Vehicles: A Perfect Power Play for Utilities


Craig Gosling, Publicis.Sapient | Future of Utilities
Craig Gosling

Director
Publicis.Sapient

Natalia Peralta Silverstone, Octopus Energy | Future of Utilities
Natalia Peralta Silverstone

Strategic Partnerships Manager
Octopus Electric Vehicles

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Panel discussion

Creating a value proposition that resonates with the customer

  • What role do new service offerings play in enhancing customer loyalty?
  • Tailoring provisions to passive consumers: how can utilities provide convenience as a service?
  • How can price comparison websites keep up with these developing propositions?
  • Ensuring propositions are affordable for all while adding value
  • How can companies maintain the focus on the consumer throughout the experimentation phase for new offerings?
  • Learning from further afield: what can be learnt from success in other industries and abroad?

Alan Bates, Guernsey Electricity | Future of Utilities
Alan Bates

Chief Executive Officer
Guernsey Electricity

Bryn Jones, Pure Planet | Future of Utilities
Bryn Jones

Chief Technology Officer
Pure Planet

Florian Froemberg Photo, SAP, Future of Utilities speaker
Florian Froemberg

Global Director SAP Customer Experience for Utilities
SAP

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Red Channel: Digitising network operations

Assessing streamlining opportunities across operational functions


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Welcome address and opening remarks


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Panel discussion

Modernising the field force: using technology to unlock a reduction in costs

  • How has the coronavirus impacted strategies for boosting field-force productivity?
  • Balancing customer service quality and overall field force costs: can technology help?
  • How can real-time intelligence generate greater efficiency?
  • Making data accessible to the right people: where do the opportunities lie?
  • Empowering field force operatives by extending back-office capabilities to support faster decision making

Joanne Harrison United Utilities, Future of Utilities Summit 2019
Jo Harrison

Environment, Planning and Innovation Director
United Utilities

Pete Batty photo, IQGeo, Future of Utilities speaker
Peter Batty

Chief Technology Officer
IQGeo

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Panel discussion

Identifying strategies for reducing operational costs

  • Which processes have the greatest potential to be streamlined over the next five years?
  • What role will technology play in the networks of the future?
  • Integrating systems to avoid the frustrations of fragmentation and duplication
  • Assessing the advantages of outsourcing on outcomes and service cost
  • How effective are mobile information systems in supporting technicians in the field?
  • Automating scheduling to maximise the efficiency of maintenance
  • To what extent are the initial investments in new projects justifiable?

Speaker photo, Future of Utilities
James Harrison

Head of Asset Management
Yorkshire Water

Dave Ogden United Utilities
Dave Ogden

Associate Director
Atkins

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11.00

Coffee break + networking

Session 7   |  2 × Streams

11.45 | Serving the business market | The role of utilities in realising Net Zero

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Blue Channel: Serving the business market 1
Red Channel: The role of utilities in realising Net Zero 2

Blue Channel: Serving the business market

Assessing strategies to win commercial supply contracts


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Welcome back and opening remarks


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In conversation with

Understanding business customers: key lessons from the pandemic


Dayna Currie, Love Energy Savings | Future of Utilities
Dayna Currie

Strategy Director
Love Energy Savings

Phil Foster photo, Love Energy Savings, Future of Utilities speaker
Phil Foster

Chief Executive Officer
Love Energy Savings

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Panel discussion

Gaining a competitive advantage in commercial supply markets: strategic priorities for 2021 and beyond

  • Understanding what customers want to create a proposition that delivers more
  • How can suppliers differentiate themselves in the I&C and non-household markets of the future?
  • Approaches for servicing multi-site accounts
  • What is the role of price comparison sites in business utilities quotes?
  • Adding-value for SMEs: creating propositions for smaller volume tenders
  • What is the appetite for bundling energy and water for commercial and non-household accounts?
  • Building relationships with commercial units: strategies for nurturing your key account contact

Mark Loveday Photo, EDF Energry, Future of Utilities speaker
Mark Loveday

I&C Operations Director
EDF Energy

Kathryn Dapre, NHS | Future of Utiltiies
Kathryn Dapre

Head of Energy & Sustainability
NHS

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Red Channel: The role of utilities in realising Net Zero

Collaborating as an industry to step up to the ambitious 2050 targets


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Welcome back and opening remarks


Charlie Cook photo, Rightcharge, Future of Utilities speaker
Charlie Cook

Founder
Rightcharge

Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

Vice President
Capgemini

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In conversation with

Mapping a path to success: key milestones on the road to Net Zero


Keith Owen, Northern Gas Networks | Future of Utilities
Keith Owen

Head of Systems Development and Energy Strategy
Northern Gas Networks

Scott Koehler - Schneider Electric | Future of Utilities
Scott Koehler

VP Strategy, Innovation & Marketing, Digital Grid
Schneider Electric

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Q&A with pundits

These speakers will be joined by the pundits to continue the discussion and debrief the session


Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

Vice President
Capgemini

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Interview

Solving the puzzle of decarbonisation in the water sector

 


Maria Manidaki photo, Mott Macdonald, Future of Utilities speaker
Maria Manidaki

Water Investment Planning Advisor
Mott MacDonald

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Q&A with pundits

Maria will be joined by the pundits to continue the discussion and debrief the session


Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

Vice President
Capgemini

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Panel discussion 

Rising to the challenge: taking responsibility for our part in the puzzle

  • What is the role of utilities in tackling wider social and environmental challenges?
  • How important will efficiency solutions be in delivering a sustainable future?
  • How can companies work in partnership with consumers to achieve success?
  • Working together to electrify transport: driving forward the rate of change
  • Which technologies are likely to be most effective in delivering the necessary changes?
  • Minimising the cost and disruption caused by change: transmitting difficult decisions to the public
  • What can be learnt from clean energy policies from abroad?

Rebecca Heaton, Drax | Future of Utilities
Rebecca Heaton

Head of Climate Change
Drax

Nick Eyre, Oxford University | Future of Utilities
Nick Eyre

Director, Centre for Research into Energy Demand Solutions
Environmental Change Institute

David Riley, Anglian Water | Future of Utilities
David Riley

Head of Carbon Neutrality
Anglian Water

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Q&A with pundits

These speakers will be joined by the pundits to continue the discussion and debrief the session


Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

Vice President
Capgemini

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13.15

Coffee break + networking

Session 8   |  2 × Streams

09.30 | Tech spotlights | A revolution in water resource management

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Blue Channel: Tech Spotlights 1
Red Channel: A revolution in water resource management 2

Blue Channel: Tech Spotlights

Taking stock of the innovation set to transform your playing field


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Welcome back and opening remarks


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Tech spotlight | Pivot Power

Power driving change

Pivot Power is developing the world’s largest transmission-connected battery storage and electric vehicle charging network. Recently acquired by EDF, Pivot is pursuing a 40-asset, 2GW-strong portfolio of utility-scale energy storage projects including the deployment of a battery storage system at Arsenal’s Emirates Stadium.


Matt Allen, Pivot Power | Future of Utilities
Matt Allen

Chief Executive Officer
Pivot Power

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Interview | Salesforce Industries

Digital Delivery for Changing Customer Needs

 


Gavin Geekie Vlocity
Gavin Geekie

Regional Vice President, Energy & Utilities EMEA
Salesforce Industries

Richard Morgan photo, Centrica, Future of Utilities speaker
Richard Morgan

Technology Director - New Energy Platform
British Gas

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Turning digital vision into reality


Ollie Machan

Project Manager
SGN

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Tech spotlight 

David Balsar, Mekorot | Future of Utilites 2020
David Balsar

General Manager of Innovation & Ventures
Mekorot

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Red Channel: A revolution in water resource management

Innovative strategies to deliver secure and sustainable water supplies by 2050


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Welcome back and opening remarks


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In conversation with

Creating holistic strategies to water resource management


Mel-Karam-Bristol-water
Mel Karam

Chief Executive Officer
Bristol Water

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Panel discussion

Investing in resilience: undertaking a collaborative approach

  • Overhauling strategies on the road to Net Zero: what is the role of water resource management?
  • Is the current pace of change adequate and achievable?
  • What is the role of technology in maintaining sustainable water supplies?
  • Which technologies offer the most cost-effective solutions?
  • To what extent can modelling improve overall sustainability?
  • How can suppliers effectively support their customer base to ensure sustainable water supplies are maintained?
  • Minimising disruption during large-scale mains replacement: can technology help?
  • Balancing trade-offs while delivering Net Zero: assessing strategies to maintain affordability
  • To what extent is the current framework conducive to securing the best value for customers?

John Russell, Ofwat | Future of Utilities
John Russell

Senior Director
Ofwat

Sal watson photo 400x400, Mott MacDonald, Future of Utilities speaker
Sal Watson

Technical Excellence and Digital Lead
Mott MacDonald

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10.45

Coffee break + networking

Session 9

11.30 | Leaders' forum

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Welcome address and opening remarks


Chris Thewlis, npower | Future of Utilities
Chris Thewlis

Chief Operating Officer
npower

Richard Postance, Accenture | Future of Utilities
Richard Postance

Head of Management Consulting
Accenture

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Keynote presentation

Facilitating system change for the benefit of current and future generations alike


Frank-Mitchell-SP-Energy-Networks
Frank Mitchell

Chief Executive Officer
SP Energy Networks

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In conversation with

Understanding the role of technology in the ecosystem of the future


Ronald Starreveld photo, Centrica, Future of Utilities speaker
Ronald Starreveld

Chief Architect
Centrica

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Panel discussion

All change: assessing evolving industry priorities for 2021 and beyond

  • What is the role of industry leaders in tackling the public’s perceptions of the sector?
  • Creating business plans with climate change responsibilities in mind
  • Responding to a changing political framework
  • What does the future hold for traditional utilities players?
  • To what extent will advancements in data analytics transform the future of the industry forever?
  • Which areas of the businesses have the greatest scope to be revolutionised by technology?

Basil Scarsella, CEO, UK Power Networks
Basil Scarsella

Chief Executive Officer
UK Power Networks

Michael-Lewis
Michael Lewis

Chief Executive Officer
E.ON UK

Tamsin Lishman, Northubrian Water | Future of Utilities
Tamsin Lishman

Asset Management Director
Northumbrian Water

Kapil Singhal, vyn SmartVideoNotes | Future of Utilities
Kapil Singhal

Chief Executive Officer & Co-Founder
Vyntelligence

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13.00

Coffee break + networking

Sponsors

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Networking opportunities

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Industry communication and collaboration has never been so important. With extended networking opportunities, this is the perfect platform to build your network, drive business growth, and stay ahead of the curve.

All episodes feature:

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Invitation-only virtual boardrooms

Q+As with industry experts

Get your ticket

Whether you work for an energy company, water company, network, solution provider, engineering firm or consultancy, your ticket gives you access to everything. Listen to all the content available, join in with the Q&As, chat with the attendees and experience everything our market leading networking and matchmaking platform has to offer.

Sponsorship options

We’ve created a range of sponsorship opportunities to enable you to raise brand awareness, demonstrate thought leadership and reach the right people via this year’s Summit.

Thought leadership

Whether it’s delivering a keynote presentation, or participating or engaging in a panel discussion alongside industry leaders, we have packages that illustrate your expertise to participants and help position you as a market leader.

Brand awareness

It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in the banking world. Become a hub partner and get your story out with branding on our networking and matchmaking app.

Lead generation

With experts and leaders from key industry stakeholders, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.

Who attends