Future of Utilities Summit | Water & energy conference logo

The UK’s premier water & energy conference

 

21-22 November 2022 | Business Design Centre | London

For anyone serious about transforming the utilities landscape, Future of Utilities Summit is the most anticipated event of the season.

Now in it’s 32nd year, by uniting the energy and water sector, it’s where the ordinary is challenged, collaboration is championed and innovation comes to life. Be part of the conversation and take on the greatest challenges together.

 

“Future of Utilities Summit is always a highlight of the calendar: interesting, insightful speakers and great debate. Highly recommend.”

 

Michael Lewis
Chief Executive Officer, E.ON UK

Conference speakers

For the latest speaker announcements, follow us on LinkedIn.

Keith Anderson

Chief Executive Officer, Scottish Power

Michael-Lewis

Michael Lewis

Chief Executive Officer, E.ON UK

Basil Scarsella, CEO, UK Power Networks

Basil Scarsella

Chief Executive Officer, UK Power Networks

Future of Utilities: Susan Davy, Pennon Group Speaker Headshot

Susan Davy

Chief Executive Officer, Pennon Group

Future of Utilities: Douglas Millican, Scottish Water - Speaker Headshot

Douglas Millican

Chief Executive Officer, Scottish Water

Heidi Mottram

Heidi Mottram CBE

Chief Executive Officer, Northumbrian Water

Future of Utilities: Katy Taylor, Southern Water - Speaker Headshot

Katy Taylor

Chief Customer Officer, Southern Water

Future of Utilities: Nicki Flanders, SSE - Speaker Headshot

Nikki Flanders

Managing Director, UK&I, SSE Energy Solutions

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“A thought-provoking and engaging conference with great input from all of the important players.”

 

Basil Scarsella

Chief Executive Officer, UK Power Networks

What to expect

FOU S Networking Opportunities

Plenty of networking

Dedicated networking breaks, exclusive hospitality opportunities, and new for 2022: intimate workshopping sessions to help you connect and reconnect with key business contacts.

FOU S Shaped by Senior Leaders

Shaped by senior leaders

2022’s got 12 hours of content sessions curated by our high-caliber advisory board of senior utilities leaders – find out what’s troubling board-level executives first-hand.

FOU S Interactive Formats

Impactful, interactive formats

With keynotes, interivews, panels, case studies and fireside chats; key takeaways at Future of Utilities Summit will be frequent, engaging, and digestible.

FOU S Speaker Line Up

Inspirational speakers

Learn from the industry’s most senior innovators with C-Suite executives from OVO, National Grid, and Northumbrian Water taking prominent keynotes throughout a packed agenda of 100+ leaders.

Hot Topics

Water & energy conference topic - EVs

Electric Vehicles

Develop your winning strategies for succeeding in the emerging EV ecosystem by hearing how to develop exciting new products and slick customer messaging.

Water & energy conference topic - energy crisis

Energy Crisis

It’s time to rebuild an energy market that works for everyone, take stock of momentous change and navigate sector recovery in the long and short term.

Water & energy conference topic - net zero

Net Zero

From preparing the network for rising demand, developing new products and bringing the customer on the journey, hear how to level-up your roadmap to 2050.

Water & energy conference topic - network digitalisation

Network Digitalisation

Hear how to embed smart innovation across the network and take a more predictive approach to asset maintenance and adapt operations to suit this hyper digitalised future.

Water & energy conference topic - heat

Heat

From the future of heat pumps and ensuring the right solution for the right home, to getting costs down across the supply chain, come together to develop the road map for green heat.

Water & energy conference topic - customer engagement

Customer

From times of crisis to everyday needs, it’s a pivotal time for the sector to foster resilient CX strategies. Whether it’s supporting vulnerable customers, adding value to every touch point or serving the business market, there’s something for every CX professional.

“If we are to be leaders in innovation, we must be unafraid of collaboration, sharing knowledge and being challenged. This conference prompts and provokes these opportunities.

 

 

With strong audience engagement and networking added in, the conversations started here could be the beginning of the next major innovation to benefit our customers and businesses.”

 

 

 

Heidi Mottram

CEO, Northumbrian Water

“Future of Utilities events are always must-dos.  With excellent speakers and great debates, they’re a key part of my calendar”

Greg Jackson

CEO, Octopus Energy

Conference agenda at a glance

Future of Utilities Summit - Conference agenda, day 1
Future of Utilities Summit - Conference agenda, day 2

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Tickets include: 2 day conference pass, lunch & refreshments and drinks reception

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Conference Sponsorship Opportunities

Thought Leadership

Taking part in a fireside chat, fielding a pundit or participating in a panel discussion alongside industry leaders are just some of the thought-leadership opportunities for you to showcase your insight and expertise.

Brand awareness

You want to ensure your brand is front of mind with senior players in the utilities world. Using multiple channels across Future of Utilities, we have the megaphone to tell your story and increase visibility of your brand.

Lead generation

We get industry leaders, you form lasting connections with those who have genuine buying power. From 1-2-1 meetings via a VIP concierge, to bespoke roundtables, the opportunities are endless.

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Conference agenda in full

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Day 1
Wednesday, 22 June 2022 22 Jun

Day 2
Thursday, 23 June 2022 23 Jun

Session one | Navigating a climate of change: uniting utilities on the road to Net Zero

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Keynote address 

Protecting, supporting and empowering customers in the new energy future  

  • Learning the lessons of the energy crisis: how does the market need to change? 
  • Onboarding SOLR customers: strategies for smoothing out the experience and selling the E.ON proposition 
  • Engaging customers on the route to Net Zero: how and why now?  
  • Leveraging products and services to best empower customers: how is this best done and how could it transform the supplier-customer relationship?

Michael-Lewis
Michael Lewis

Chief Executive Officer
E.ON UK

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Keynote address 

Poweringa low-carbon world: smart steps for ensuring whole-system resilience   

  • From the effects of extreme weather to the growth in EVs: where will pressures be felt most keenly in the coming years and where should be change be targeted first? 
  • Creating a dynamic and adaptive digital operating model: how can operators design a system with future growth in mind?  
  • Keeping customers and employees are the heart of transformation planning: why is this essential and how is this best achieved?

Basil Scarsella, CEO, UK Power Networks
Basil Scarsella

Chief Executive Officer
UK Power Networks

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Keynote address  

Accelerating efficient transformation with operational agility

  • Innovation and digitisation with proactive customer servicing
  • How businesses can improve their digital customer experience
  • How observability can improve your end-to-end process management

Future of Utilities: Ian Tupman, Dynatrace
Ian Tupman

EMEA Solution Director
Dynatrace

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Keynote address  

Energising the Net Zero path for water: fostering efficiencies across the business   

  • Stepping up in the face of climate emergency: what factors are driving the need for action and where do opportunities lie? 
  • Becoming efficient consumers of energy: where can water companies cut carbon output in their processes and what technologies hold the most potential? 
  • Towards an operationally greener industry: strategies to foster an innovative culture of sustainability throughout the business   

Heidi Mottram
Heidi Mottram CBE

Chief Executive Officer
Northumbrian Water

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Leaders’ Forum 

From disaster response to delivering Net Zero: building a collaborative future for utilities 

  • Covid, sewer overflows, gas prices: how have recent events brought collaboration front of mind for utilities?  
  • How will the path to Net Zero require utilities to work more collaboratively with each other, the customer, and community groups? 
  • What more needs to be done to ensure no customer gets left behind on this journey? 
  • Enabling transformation on a monumental scale: how can utilities take a whole-system approach to digitisation?  
  • Aligning water resource management and the future generational mix: priorities for maximising the value of large-scale, long-term investment in infrastructure  
  • What role could better collaboration between energy and water play in disaster response and coping with the effects of climate change?  

Michael-Lewis
Michael Lewis

Chief Executive Officer
E.ON UK

Basil Scarsella, CEO, UK Power Networks
Basil Scarsella

Chief Executive Officer
UK Power Networks

Heidi Mottram
Heidi Mottram CBE

Chief Executive Officer
Northumbrian Water

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Keynote address  | Ofgem

Overcoming the energy crisis: the transition to net zero


Brearley Jonathan - Ofgem - Future of Utilities
Jonathan Brearley

Chief Executive
Ofgem

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Session two

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Ensuring resilience and reliability: CX in times of crisis and high pressure 1
Smart, efficient, resilient: digitalising networks to deliver a greener future 2
Mapping out the future of energy retail 3

Ensuring resilience and reliability: CX in times of crisis and high pressure

Keynote address 

From times of crisis to every day needs: fostering resilience across CX strategies 

  • Responding to large scale disruption: how have energy suppliers had to adapt their operations to address the recent energy crisis? 
  • How can providers ensure basic customer needs aren’t neglected whilst effectively managing crisis issues? 
  • Embedding resilience: how can companies ensure investment in technology and people to help prepare for future challenges and bring value to the customer? 

Rebecca Dib Simkin, Octopus Energy, Future of Utilities Speaker
Rebecca Dibb-Simkin

Chief Product Officer
Octopus Energy

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Keynote address 

The challenges of meeting post-pandemic and COP26 customer expectations when your product falls from the sky

  • How can we meet higher expectations within regulatory structures?
  • Building customer trust: how to adapt from being invisible to being highly visible
  • Cost of living crises: what role for water in shouldering the affordability issues of customers?
  • Empowering our people: how do you get everyone focused on the individual customer rather than the 4.5 million customers?

Future of Utilities: Katy Taylor, Southern Water - Speaker Headshot
Katy Taylor

Chief Customer Officer
Southern Water

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Interview 

Streamlining communications for customers and agents: perfecting omnichannel journeys   

  • Evolving digital journeys: assessing current customer expectations and how far utilities are meeting them?  
  • Getting the right information to the right people: simultaneously improving the experience of customer and agent  
  • What communications strategies will be most effective in building back trust and fostering long-term loyalty?  
  • How valuable is better data management in ensuring holistic support for vulnerable customers?  

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Panel discussion 

From scaling up at speed to maintaining essential services: fostering resilience across CX strategies 

  • From the energy crisis to scrutiny over storm overflows: what lessons have suppliers learned from recent events?  
  • Repairing customer trust: where were utilities hit the hardest and how can businesses make amends?  
  • Evolving communication strategies: how can suppliers enhance their digital platforms to ensure seamless experiences in all circumstances?  
  • Empowering the agent in times of customer crisis: making the most of every touch point to enable quality information and personalised conversations 
  • How do approaches to vulnerable customers need to be scaled up to meet exacerbated needs?  
  • Keeping on top of the data: how can businesses effectively manage their data to optimise customer service? 
  • Building future proof CX strategies: how can the utilities industry embed the customer at the heart of transformation and change? 

Future of Utilities: Katy Taylor, Southern Water - Speaker Headshot
Katy Taylor

Chief Customer Officer
Southern Water

Dan Alchin

Director of Regulation (Interim)
Energy UK

Future of Utilities: Huw Williams
Huw Williams

Contact Centre Industry Leader
UiPath

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Smart, efficient, resilient: digitalising networks to deliver a greener future

Panel discussion  

Navigating the digital revolution: leveraging data and AI to take new approaches to asset health 

  • How can businesses maximise the opportunities offered by AI and other new technologies?  
  • Doing the right thing with the data: how can companies inject new insights into action across the network? 
  • Delivering Net Zero and coping with environmental emergencies: how can better data support a smart and resilient network? 
  • Cyber security on the network: what measures are being taken to ensure that data is secure and what could go wrong if not? 
  • How can organisations champion a new kind of culture where data is valued by all?  
  • Paying for transformation: how will advances in technology factor into future asset investment and planning 
  • Maintaining a digitalised network: how will workforce requirements evolve and how will day to day operations need to adapt? 
  • A smart and resilient future: are autonomous, self-regulating networks an achievable reality for utilities? 

Future of Utilities: Barry Hatton, UK Power Networks - Speaker Headshot
Barry Hatton

Director of Asset Management
UK Power Networks

David Moon

Director of Asset Investment
Cadent Gas

Future of Utilities: Gero Bieser, SAP - Speaker Headshot
Gero Bieser

Chief Solution Expert
SAP

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Interview 

From predictive maintenance to smart investments: amplifying change and supporting staff along the way   

  • Building a smarter network: where could new technologies have the biggest impact on network resilience? 
  • Supporting staff in the technological digital transition: what tools are available help? 
  • Making the most out of network investments: optimising value across the business  

Future of Utilities: Eran Inbar, Prisma Photonics - Speaker Headshot
Eran Inbar

Founder
Prisma Photonics

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Fireside chat  

Maintenance in a digital world: preparing, supporting, and engaging the digital workforce   

  • Putting the workforce at the heart of change: how can companies engage operatives in asset innovation and technologies? 
  • Assessing the impact of digitalisation on field force operations and capabilities: what further tech might be necessary to support agents? 
  • Dynamic scheduling in the digital age: how can data boost operational efficiency and more collaborative working patterns? 
  • Health and safety first: what factors are influencing change in well-being and employee experience? 

Future of Utilities: Steve George, Atos - Speaker Headshot
Steve George

Client Partner
Atos

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Case study  

Harnessing the power of data and digitalisation: putting a digital twin into action  


Carolina Tortora

Head of Innovation Strategy, System Operator
National Grid ESO

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Mapping out the future of energy retail

Fireside chat 

Taking stock of momentous change: what, how and where now?   

  • What are the factors behind the crisis and how can they be addressed?
  • Can the energy price cap be put on a sustainable basis and if so, how?
  • How can the sector better ensure it is currently protecting the short- and long-term interests of customers?
  • Anticipating changes to market design: what new conditions may be more conducive to competition, profitability and consumer protection?
  • Secure, clean and affordable: what are the key takeaways from the British energy security strategy
  • What barriers are slowing the delivery of decarbonisation and how can they be removed?
  • People and resources: what’s needed to deliver the clean energy that matches the government’s ambitions?

Keith Anderson

Chief Executive Officer
Scottish Power

Future of Utilities: Paul Spence, EDF - Speaker Headshot
Paul Spence

Director of Strategy & Corporate Affairs
EDF

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Interview  

Rebuilding an energy market that works for everyone  

  • Reflecting on market change: what factors and industry trends have shaped the current energy crisis?  
  • How far can customers be protected by a price cap in a volatile market?  
  • Restoring effective competition in energy retail: what needs to change?  
  • Rethinking market design for the future: developing a new vision and plan for delivery 
  • A spotlight on suppliers: assessing lessons to be learned and their most pressing needs in future market design  

Marzia Zafar photo, Kaluza, Future of Utilities speaker
Marzia Zafar

Director of Policy & Sustainability
Kaluza

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Keynote address

Future of Utilities: Andy Caulton, Hope Energy - Speaker Headshot
Andy Caulton

Founder & Chief Executive Officer
Hope Energy

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Panel discussion 

Navigating sector recovery in the short and long term: what is the future of energy retail?   

  • What is the biggest lesson existing suppliers should take away from the crisis? 
  • Supporting suppliers through recovery: what further help might be needed and how will help be delivered?  
  • How can the sector better support customers and ensure the costs of recovery are fairly distributed?  
  • From energy prices to renewable-only tariffs: what changes might this bring to the future of switching?  
  • What implications could these lessons have on the development of the business model for suppliers?  
  • How might business models be further impacted by industry change as part of the Net Zero journey 
  • Tackling the profitability question and looking towards the costs of delivering Net Zero 
  • What needs to change to build back investor confidence in the sector? 
  • From distributed generation to platforms and apps: how might other trends shape the evolution of the role of the supplier?   

Future of Utilities: Natasha Hobday, Shell Energy - Speaker Headshot
Natasha Hobday

Group Policy and Regulation Director
Shell Energy Retail

Future of Utilities: Jose Davila, E.ON UK - Speaker Headshot
Jose Davila

Director of Strategy, Regulation & Transformation
E.ON UK

Future of Utilities: George Day, Energy Systems Catapult - Speaker Headshot
George Day

Senior Advisor: Net Zero Policy
Energy Systems Catapult

Future of Utilities: Simon Ede, Charles River Associates - Speaker Headshot
Simon Ede

Vice President, Energy
Charles River Associates

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Session three

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STREAM
Rethinking the supplier-customer relationship 1
Preparing for a boom in demand: next steps for grid flexibility 2
An era of adaption and mitigation for water networks 3

Rethinking the supplier-customer relationship

Panel discussion  

From commodity provider to service provider: tapping into new areas of opportunity 

  • Reflecting on trends in CX, the journey to Net Zero and the needs for the service provider transition 
  • Becoming a purpose-led business: how are customers expecting more from brands and how can utilities deliver this? 
  • How can utilities balance customer needs and ROI when developing new products and services? 
  • What developments are needed for utilities to best become a more trusted partner for customers in the transition?  
  • Ensuring no customer gets left behind on the green transition: where do the biggest challenges lie?  
  • What developments in customer operations and technology will be required in the early stages of this journey?  
  • Anticipating the changing customer-supplier relationship: what new demands might this bring across the business?  

Russell Lane, Head of Customer Experience Utilita
Russell Lane

Head of Customer Experience
Utilita Energy

Future of Utilities: Jo Mayes
Jo Mayes

Director of Customer Services
Business Stream

Future of Utilities: Simon Peltenburg, Ripple Energy - Speaker Headshot
Simon Peltenburg

Chief Projects Officer
Ripple Energy

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Interview 

Optimising the workforce for the customer: unlocking quality service with digital transformation

  • What are the key factors driving the need for workforce optimization in the Utilities industry?
  • Implementing digital transformation that benefits the workforce and customers: what do businesses need to consider?
  • From resources, scheduling, to service provision, in what ways can technology support the workforce to maximise customer service?
  • How can data drive higher quality communication between operatives and customers?
  • From bad weather management to emergency response: how can technology boost and streamline crisis response?
  • Meeting future needs: how can workforce management tools help support excellent customer service for the long-term?

Future of Utilities: Paolo Bergamo, OverIT - Speaker Headshot
Paolo Bergamo

Chief Executive Officer
OverIT

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Case study   

Supporting customers on their renewable generation journey  


Future of Utilities: Simon Peltenburg, Ripple Energy - Speaker Headshot
Simon Peltenburg

Chief Projects Officer
Ripple Energy

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Case study   

Putting the customer voice at the heart of business transformation 


Louise Beardmore, United Utilities
Louise Beardmore

Chief Executive Officer designate
United Utilities

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Preparing for a boom in demand: next steps for grid flexibility

Panel discussion

Towards a more granular understanding of consumption and available supply

  • Reviewing current visibility on supply and demand: where are the most pressing points of friction?
  • What impact might more renewables in the generation mix have on priorities for developing grid flexibility?
  • Identifying the most valuable data sets and overcoming the challenges of harnessing maximum value from that data
  • Refining the way network operators capture, baseline and utilise data to inform decision making: next steps for lasting value
  • Better incorporation of customer data: creating an efficient platform for customers to interact with the business
  • What developments in upskilling, training and recruitment will be needed to deliver this change?
  • How can the sector take a whole-system approach to change along with other utilities and industries?

Future of Utilities: Nathan Wyatt, National Infrastructure Commission - Speaker Headshot
Nathan Wyatt – National Infrastructure Commission

Assistant Director
National Infrastructure Commission

Future of Utilities: Jim Cardwell, Northern Powergrid - Speaker Headshot
Jim Cardwell

Head of Policy Development
Northern Powergrid

Steven-Gough, SSEN
Steven Gough

DSO Technical Authority
SSEN

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Interview 

The devil is in the data: preparing for a rise in volume and complexity

  • Doing more with data: where does the untapped potential lie for utilities?
  • Boosting the back end: transforming to meet data needs throughout the business
  • Save the data: how might the nature of data from the grid evolve and how should organisations adapt to meet future needs?

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Presentation 

The second National Infrastructure Assessment  


Future of Utilities: Nathan Wyatt, National Infrastructure Commission - Speaker Headshot
Nathan Wyatt – National Infrastructure Commission

Assistant Director
National Infrastructure Commission

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Presentation | Palantir  

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An era of adaption and mitigation for water networks

Keynote address 

What does social responsibility mean? Adopting the right solutions for climate and customer

From tackling leakage with new technologies, to adopting nature-based solutions and becoming more energy efficient, adapting water networks is a priority in the face of net-zero and environmental emergencies. In this keynote, our speaker will share how their company is building a sustainable network that protects the environment and puts the customer at the heart of everything they do.


Future of Utilities: Toby Willison, Southern Water
Dr Toby Willison

Chief Environment & Sustainability Officer
Southern Water

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Interview 

Making smart choices: optimising asset lifecycle management with intelligent solutions  

  • Mapping out your assets: where could applied AI bring the most benefit? 
  • Reduce, remove or recycle: making informed decisions over asset health 
  • Building a sustainable network:  adapting with intelligent solutions to meet environmental goals 

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Interview

Regulation in the race to Net Zero: planning and priorities for PR24  

  • Lessons from PR19: what are the key takeaways and what new factors are influencing the design of PR24?
  • From the pandemic to pollution: how have recent events reshaped the way customer priorities must be addressed?
  • Building a water industry fit for the future: investing in the long-term protection of the environment and network
  • How might the regulatory framework need to adapt to support the industry in meeting its Net Zero target?

David Black photo, Ofwat, Future of Utilities speaker
David Black

Interim Chief Executive Officer
Ofwat

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Panel discussion  

Solutions for pollution: tackling storm overflows and building public trust  

  • A recipe for disaster: assessing the factors that have enabled large-scale pollution 
  • Meeting new requirements: how will the new measures in the Environment Act affect business operations? 
  • How can WASCs identify the right technologies for mitigation? 
  • Traditional versus nature-based infrastructure: what is the right balance of investment? 
  • Damaged public perceptions: how have water companies dealt with the public response over storm overflows? 
  • Regaining customer trust: how can water companies build back better for the customer? 
  • Adapting for long-term change: can water companies adapt to minimise pollution incidents for good? 

Future of Utilities: Nick Mills, Southern Water - Speaker Headshot
Nick Mills

Head of Storm Overflow Taskforce
Southern Water

Future of Utilities: Helen Wakeham, Environment Agency - Speaker Headshot
Helen Wakeham

Deputy Director of Water Quality, Groundwater and Contaminated Land
Environment Agency

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Session four | Championing fairness and bringing about behaviour change: next steps for customer engagement

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Keynote   

Net Zero for one, Net Zero for all: enabling a just transition for the customer 

  • Engaging with a smarter, more digitalised system: what impact is change already having on customers and how might this evolve in the next five years? 
  • Assessing the cost burden on customers and utilities: how can the sector ensure cost distribution is fair and sustainable?  
  • From digital channels to behavioural insights: how can the sector most effectively communicate change?  

Future of Utilities: Zoe McLeod, Sustainability First - Speaker Headshot
Zoe McLeod

Policy Director
Sustainability First

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Keynote   

Support, education and preparation: becoming a trusted partner to the customer on the journey to Net Zero  

  • Maximising the value of every touchpoint: helping the customer understand and prepare for change  
  • Leveraging the power of brand and marketing: how can these be deployed most effectively? 
  • Towards a more purpose-led sector: what needs to change and what opportunities could this bring?

Future of Utilities: Nicki Flanders, SSE - Speaker Headshot
Nikki Flanders

Managing Director, UK&I
SSE Energy Solutions

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Keynote 

Personalising the conversation at every customer touch point 

  • What do ‘personalised conversations’ mean to today’s customer and how close are utilities to delivering that?  
  • From enquiries and billing to metering and device management: identifying the most valuable touchpoints and assessing how each can be maximised  
  • Breaking down legacy barriers and streamlining processes: turning data into the insights needed to foster personalised interactions  

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Panel discussion 

Bringing about behaviour change: turning disengaged customers into efficient consumers 

  • Switching off devices and turning off the tap: how, where, and why are customer behaviour changes needed? 
  • Digging into Net Zero: what new products on the market have the potential to boost energy efficiency for consumers? 
  • From the home chef to industrial FOG producers: what does better engagement around FOG look like for water companies? 
  • Energising the passive consumer:  what strategies can utility suppliers use to reach disengaged customers? 
  • Maximising existing relationships: how can utilities make the most of people who are already engaged?  
  • Engaging and learning from I&C customers: how can suppliers help these businesses play a bigger role in energy conservation and what lessons could this bring to retail supply?  
  • Tapping into the power of behavioural insights: how can they be best deployed to finetune customer engagement? 
  • What further opportunities to digital communications and platforms bring to customer engagement and how can utilities capitalise on these?  

Future of Utilities: Nicki Flanders, SSE - Speaker Headshot
Nikki Flanders

Managing Director, UK&I
SSE Energy Solutions

Future of Utilities: Susan Davy, Pennon Group Speaker Headshot
Susan Davy

Chief Executive Officer
Pennon Group

Dan Bates, Rebel Energy | Future of Utilities
Dan Bates

Chief Executive Officer
Rebel Energy UK

Anthony Dugdale

Senior Account Executive
WalkMe

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Session five

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Supercharging approaches to electrifying transport 1
Smart and sustainable transformation for water: getting to 2030 2

Supercharging approaches to electrifying transport

Keynote   

Keeping pace with the electric transport boom and boosting resilience in a renewable-first future   

  • Powering an electric future:  what developments to infrastructure and customer touchpoints will be essential as EV adoption rates boom?  
  • Getting smarter on charging: how might peaks evolve as uptake increases and how could these be best managed?  
  • From business fleets and HGVS to busses and trains: how will mass electrification effect long-term capacity and planning? 

Future of Utilities: Claire Miller, Octopus Electric Vehicles - Speaker Headshot
Claire Miller

Director of Technology & Innovation
Octopus Electric Vehicles

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Keynote 

Transport Decarbonisation & Energy Systems


Graeme Cooper, National Grdi | Future of Utilities
Graeme Cooper

Project Director - Transport Decarbonisation
National Grid

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Keynote 

Empowering customer choices and boosting confidence: perfecting communications for the customer’s EV journey   

  • Identifying and addressing anxieties: how can suppliers overcome customer concerns through enhanced communication strategies?  
  • Selling the EV proposition to every customer: how might engagement approaches need to differ? 
  • Driving further EV uptake with CX innovation: offering personalised conversations and advice to customers across different touchpoints 

Future of Utilities: Ross Sleight, Somo - Speaker Headshot
Ross Sleight

Chief Strategy Officer
Somo (Part of CI&T)

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Panel discussion   

Preparing the customer, the business and the sector for the electric transport revolution   

  • Meeting policy with action: what industry developments have been most impactful so far and where should priorities lie to shape future change? 
  • What new products and services will energy companies need to develop to facilitate a smoother switch to EVs for their customers?  
  • Charge point installation: assessing the role of the energy sector in the fair design and delivery of this process 
  • Coping with more renewables in the mix: what challenges will this bring for the industry as EV ownership increases? 
  • Smoothing the rollout: how should suppliers be working with third party players to ease the journey for customers? 
  • Fair and equal access: how can the industry ensure no customer is left behind in the EV transition?  
  • From fleets to HGVs: what new challenges will the wider electrification of transport bring and how should the sector be preparing now?  
  • What further policy or regulatory support may the sector need to deliver this ambitious future?  

Future of Utilities: Daniel Lyons, Shell Energy - Speaker Headshot
Daniel Lyons

Managing Director, UK
Improved Corporate Finance

Future of Utilities: Alex Thwaites, OVO - Speaker Headshot
Alex Thwaites

Head of Zero Carbon Living
OVO Energy

Future of Utilities: Claire Miller, Octopus Electric Vehicles - Speaker Headshot
Claire Miller

Director of Technology & Innovation
Octopus Electric Vehicles

Graeme Cooper, National Grdi | Future of Utilities
Graeme Cooper

Project Director - Transport Decarbonisation
National Grid

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Smart and sustainable transformation for water: getting to 2030

Interview  

The future is green: championing innovation for a sustainable water industry

  • Assessing the culture of innovation in the water industry: what’s currently working and what could be improved?
  • Sustainable solutions: what emerging technologies hold the most potential to meet environmental goals?
  • Reaching environmental goals together: how can further innovation be driven within industry and with third parties to reach Net Zero?

Future of Utilities: Douglas Millican, Scottish Water - Speaker Headshot
Douglas Millican

Chief Executive Officer
Scottish Water

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Keynote address

Future of Utilities: Tom Lissett, United Utilities
Tom Lissett

Bioresource, Energy & Carbon Services Director
United Utilities

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Keynote 

Early detection, early prevention: identifying excessive energy consumption with applied AI  

  • Cutting the carbon where it matters most: identifying the most intensive processes and securing successful implementation  
  • Towards more sustainable energy consumption: how can applied AI support water companies in becoming more conscious energy consumers? 
  • Bringing long-term benefits to the business: how can AI bring down costs and help the industry meet its net-zero goal? 

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Panel discussion 

Smart, circular, and sustainable: ensuring future-proof transformation in the water industry  

  • Addressing the pain points: what challenges are water companies facing in their transformation journeys? 
  • From CX to operational efficiency: what benefits could further digitalisation bring? 
  • Nature vs technology: where does the potential lie in each for network transformation?  
  • Great for business, even better for the environment: what does a successful circular economy mean for the water industry? 
  • What level of customer engagement will be needed to get the sector to its 2030 target and how is this best achieved?  
  • Taking stock on the Ofwat Innovation Fund: what has worked well and where could improvements be made?  
  • Building the case for sustainable transformation: how are water companies preparing for PR24 and what are the priorities? 
  • Achieving a green and resilient future: can transformation keep up with the pace of climate change?  

Future of Utilities: Richard Price, Bristol Water - Speaker Headshot
Richard Price

Chief Operating Officer
Bristol Water

Future of Utilities: Lizzie Frost, Severn Trent - Speaker Headshot
Lizzie Frost

Programme Director for Net Zero
Severn Trent Water

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Session six

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STREAM
Implementing a delivery plan to decarbonise heat 1
Workshop | From seamless identification to holistic: helping customers most in need of support 2
Workshop | Building a purposeful circular economy: taking deliberate action on networks and with partners 3

Implementing a delivery plan to decarbonise heat

Keynote 

Reflecting on the Heat and Building Strategy: next steps for heat pumps 

  • A roadmap to green heat? Outlining the key priorities for heat pumps in the strategy  
  • What change will be needed to ensure an efficient refit strategy and what roles will different companies need to play?  
  • Identifying the right heating solution for the right home and ensuring a fair transition for different types of customer  
  • Getting costs down across the supply chain: how can the sector accelerate this process?

Speaker photo, Future of Utilities
Tara Deshpande

Clean Heat Directorate
Department for Business, Energy & Industrial Strategy

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Panel discussion 

Developing a roadmap for clean heat  

  • Assessing the key takeaways of the Heat and Buildings Strategy 
  • Breaking big goals down into short term milestones: where should priorities lie for heat pumps?  
  • Maturing the market conditions for heat pumps: how can costs be lowered and the supply chain scaled up 
  • Anticipating a decision on hydrogen: how can gas networks maximise the value of investments made in the next 5 years?  
  • What developments in heat efficiency in homes is needed as part of this journey and who should be leading the way here?  
  • Combating the challenges of bringing the customer on this journey: what engagement strategies will be needed?  
  • Tackling the cost problem: what further support might both the customer and the industry need to enact this change?  

Future of Utilities: Marcus Shepheard, Climate Change Committee - Speaker Headshot
Marcus Shepheard

Senior Analyst - Residential Buildings
Climate Change Commitee

Future of Utilities: Naomi Baker, Energy UK - Speaker Headshot
Naomi Baker

Senior Policy Manager
Energy UK

Future of Utilities: Richard Hanna, Imperial College - Speaker Headshot
Richard Hanna

Research Associate
Imperial College London

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Workshop | From seamless identification to holistic: helping customers most in need of support

Introductory remarks 

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Case study  

Identifying and supporting vulnerable customers during disaster response  


Future of Utilities: Matthew Lipson, Energy Systems Catapult - Speaker Headshot
Matthew Lipson

Business Lead Consumer Insight
Energy Systems Catapult

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Workshop discussion  

Moderated by senior industry representative 

  • Assessing the impact of the energy price crisis: how might support need evolve with more customers at risk of fuel poverty?  
  • From day to day to disaster response: how can utility companies enhance collaboration to better serve customers at all times?  
  • Identifying and supporting vulnerable customers: how can operators ensure accurate data and utilise it appropriately? 
  • What further CX transformation is needed to make sure customers in need of support can always be reached? 

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Workshop | Building a purposeful circular economy: taking deliberate action on networks and with partners

Introductory remarks

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Case study 

Turning waste into an energy source: Severn Trent’s sludge journey 

Over 200,000 tonnes of sludge treated every year is used by Severn Trent’s Bioresources team to generate energy to power its sites or feed back into the grid. In 2019 alone, Severn Trent generated enough electricity to power the city the size of Gloucester from 100% renewables. The sludge is also supplied as a nutrient biofertilizer to farmers.  Leah will share how Severn Trent are trialling new technologies to improve its treatment and energy generation capabilities, optimise its transport and recycling operation, and create a true circular economy. 


Future of Utilities: Leah Fry, Severn Trent - Speaker Headshot
Leah Fry

Head of Bioresources
Severn Trent

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Workshop discussion  

Moderated by senior industry representative 

  • Acting with intent: how can water companies embed a culture of circular thinking into their operations? 
  • Customer, communities, and other industries: what role can external players play and how can they be engaged? 
  • Nature based vs technological solutions: what works best where and why? 
  • What role will the circular economy play in future regulation and how can companies prepare to meet future requirements? 

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Session seven

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STREAM
Tackling water's green transition on a regional level 1
Supercharging the route to Net Zero inside the home 2

Tackling water's green transition on a regional level

Case study 

Taking a more collaborative approach to water resource management   


Future of Utilities: Hannah Stanley-Jones, Anglian Water - Speaker Headshot
Hannah Stanley-Jones

Head of Water Resource Strategy
Anglian Water

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How taking collaborative action on water is crucial to your successful net zero journey


Future of Utilities: Claire Yeates, Waterscan - Speaker Headshot
Claire Yeates

Director
Waterscan

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Paneldiscussion 

From resource management to the effects of climate change: taking a collaborative approach to meeting future water needs  

  • What driving forces are shaping future water needs and how do they vary across the country?  
  • Collaboration between water rich and water scarce regions: what is being done well and what’s next for these projects?  
  • Adopting the right solutions: how might the balance of infrastructure and nature-based solutions need to differ on a regional basis? 
  • Aligning regional growth and future water needs: how can water companies collaborate more effectively with local authorities to achieve this?  
  • Anticipating a growth in hydrogen and nuclear: factoring future energy needs into water resource management  
  • From the Environment Agency and I&C customers: how can the sector better collaborate with third parties to combat water scarcity?  
  • Looking to PR24: how might collaborative development need to be better supported by the regulator? 

Future of Utilities: Claire Yeates, Waterscan - Speaker Headshot
Claire Yeates

Director
Waterscan

Richard Blackwell

Director of Water Resources West
United Utilities

Future of Utilities: Hannah Stanley-Jones, Anglian Water - Speaker Headshot
Hannah Stanley-Jones

Head of Water Resource Strategy
Anglian Water

Future of Utilities: Justin Bailey, Severn Trent - Speaker Headshot
Justin Bailey

Head of Strategic Resource Options & PMO Support
Severn Trent

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Supercharging the route to Net Zero inside the home

Case study  

Smarter thinking for home energy efficiency: The Living Lab


Rebecca Sweeney

Business Lead - Living Lab
Energy Systems Catapult

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Panel discussion 

From smart meters and energy efficiency to storage solutions: preparing for the future of home energy management  

  • Energy management in the home of 2030: what might this look like and is the sector on the right track?  
  • How important will smart meters be in delivering this future and what more can be done to boost the number of meters on walls?  
  • Identifying energy inefficiencies: what developments in technology are needed and what advantages could this bring to sector and customer?  
  • Customer engagement with energy efficiency in the home: assessing the most effective strategies 
  • How can energy companies maximise the value of existing customer touchpoints to offer holistic advice and support for future updates to their home energy management?  
  • Facilitating home generation and storage: how could this provide energy companies with new opportunities?  
  • Looking towards widespread V2G: what further change could this bring?  

Future of Utilities: Michael Kenefick, Bloomberg NEF - Speaker Headshot
Michael Kenefick

Senior Associate, Decentralised Energy
BloombergNEF

Future of Utilities: Chris Barlow
Chris Barlow

Innovation Director
DCC

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Session eight | Building a utilities sector fit for 2030

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Panel discussion   

Developing a workforce that can deliver monumental industry change: a people-powered journey to 2030 

  • From the aging workforce to the great resignation: what factors have put pressure on the sector’s workforce in recent years?  
  • From digitalisation to green jobs: how will the journey to Net Zero impact demands on the workforce?  
  • From field techs to customer support operatives: how might roles need to develop to meet future needs across the business? 
  • Empowering and reskilling existing staff: providing support in a time of supercharged transformation 
  • Getting everyone on-board: engaging employees in the journey towards a more high-tech, innovative and data-driven future for the industry 
  • Bringing in new talent: how can utilities make the industry a more attractive option to job seekers?  
  • How can the sector improve its diversity and how could new talent and different perspectives drive further innovation? 

Chris Norbury

Chief People Officer
E.ON UK

Julia Diggs

Director, People Experience
OVO Energy

Shankar Balakrishnan, Apian | Speaker
Shankar Balakrishnan

Northern Europe Leader, Anaplan
Anaplan

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Keynote  

A whole systems revolution for energy systems: the toolkit for delivering Net Zero? 

  • Joining up resources, technologies and processes: defining a whole-systems approach and how it can accelerate future digitisation   
  • Designing an energy system can that scale up at speed and unlock more efficient innovation  
  • Towards a long-term zero carbon economy: how might policy, regulation and market design need to adapt to support this? 

Future of Utilities: Philip New, Energy Systems Catapult - Speaker Headshot
Philip New

Chief Executive Officer
Energy Systems Catapult

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