The UK’s Leading Energy & Water Summit
30 November – 1 December, 2020
etc.venues 155 Bishopsgate, London
“This event is always a highlight of the calendar: interesting, insightful speakers and great debate. Highly recommended.”
CEO, E.ON UK
Novel Coronavirus Update.
New Date Announced for Future of Utilities Summit 2020.
We recently made the difficult decision to postpone Future of Utilities Summit 2020, due to take place on March 24-25. We reached this decision in response to the concerns over the increasing spread of Coronavirus (COVID-19).
We are now able to announce the new date for the conference. The event will take place on November 30 – December 1, 2020, at etc.venues 155 Bishopsgate, London.
Our primary focus continues to be creating opportunities for the utilities sector to come together to learn, spark ideas, and critically, do business. We are looking forward to being able to do just that with the rescheduled Future of Utilities event, which, with the extra time we will have to prepare, we hope will be stronger and more engaging than ever.
Where energy and water transform their future
Future of Utilities Summit brings top-level energy and water executives together to transform business models and adapt to the disruption in the market. Learn from board-level executives from EDF Energy, Thames Water and SP Energy Networks, and join senior representatives from every important industry player to exchange ideas, raise your profile, unlock solutions and accelerate industry change.
Philippe Commaret
Managing Director, Customers, EDF Energy
Mike Potter
Chief Technology Officer, Thames Water
Basil Scarsella
Chief Executive Officer, UK Power Networks
Johanna Dow
Chief Executive, Business Stream
Frank Mitchell
Chief Executive Officer, SP Energy Networks
Greg Jackson
Chief Executive Officer, Octopus Energy
Afsheen Kabir Rashid MBE
Co-Chief Executive Officer, Repowering London
Neal Coady
HEM Technology Director, Centrica
“With the strong audience engagement and networking added in, the conversations started here could be the beginning of the next major
innovation to benefit our customers and businesses.”
CEO, Northumbrian Water Group
- All Topics
Day 1 Tuesday, 24 March 2020
Day 2 Wednesday, 25 March 2020
Welcome address and chair's opening remarks
09.15 - Guiding the industry during turbulent times
The role of new technology in revolutionising approaches to customer service
Octopus Energy entered the market in 2016 and set out to do energy better. Since then Greg and the team have been picking up 30,000 customers a month on average. By benchmarking the pace of change Octopus Energy has been able to transform the role of an energy supplier. Join this session to learn how Octopus Energy has been ahead of the curve, adapting its business model to new technological developments – including an industry-leading project with Monzo and the market’s first Time of Use Tariffs.
Greg Jackson
Chief Executive Officer , Octopus Energy
Understanding the future landscape of resilience for the utilities sector
Steve Trippier
Chief Information Security Officer , Anglian Water
Flexible foundations for a customer-centric energy system
- Our electricity system is changing: what challenges lie ahead?
- How will smart home devices unlock flexibility?
- Empowering and supporting customers throughout the transition to a decarbonised lifestyle
Conor Maher-McWilliams
Head of Flexibility , Kaluza
Adapting business strategies to decentralisation, customer centricity, and digitalisation
There are three shifts driving change in the energy market. Learn how EDF Energy has adjusted its business strategy to enable it to react quickly and flexibly so that it is strongly positioned to meet the needs of its customers now and in the future.
Philippe Commaret
Managing Director, Customers , EDF Energy
Panel discussion | Leaders’ forum
Opportunities and threats throughout disruption: strategic goals for 2020 and beyond
- How will technological advances transform utilities companies over the next five years?
- How can the industry ensure that the transformation benefits all customers, including the vulnerable?
- Developing stronger collaboration: working towards a common aim
- How can companies ensure that technological changes are appropriate for all customers?
- Overcoming uncertainty to deliver outstanding outcomes
- Funding a disrupted future: how can utilities retain their investability?
- To what extent are industry frameworks currently fit-for-purpose?
Greg Jackson
Chief Executive Officer , Octopus Energy
Philippe Commaret
Managing Director, Customers , EDF Energy
Conor Maher-McWilliams
Head of Flexibility , Kaluza
Steve Trippier
Chief Information Security Officer , Anglian Water
11.35 - Engaging the customer of the future | Achieving fully-digital networks | The role of utilities in realising Net Zero
Designing business models to accelerate growth and improve conversions
Chaired by
Simon Harvey
Global VP and Utilities Leader , Publicis.Sapient
Case study
Creating a brand that speaks to its audience: digital-first, green and affordable
Russell Davies
Chief Marketing Officer , Bulb
Case study
Understanding the power of customer feedback and insights
At the end of 2019 iSupply won two awards for their Road to Five Stars Programme. By using the power of public customer reviews, it was able to transform its customer service and culture across the organisation.
Lisa Chiba
Customer Services Director , iSupply Energy
Panel discussion
Streamlining business models for success: developing a roadmap for execution
- How are customer demands changing?
- Understanding the importance of branding in attracting new customers
- Standing out from the crowd: strategies for differentiation on commodity products
- Which technologies are best placed to lead the transformation?
- How can customer feedback be integrated, understood and acted upon?
- What’s the role of employee engagement in new customer strategies?
- How will this disruption impact revenues and gross margins in the future?
Lissa Balmer
SME Customer Director , Wave Utilities
Lisa Chiba
Customer Services Director , iSupply Energy
Russell Davies
Chief Marketing Officer , Bulb
Reinventing operating models to win in the digital world
- Assessing the benefits of automating design functions to make efficiency gains
- Where do the greatest benefits from automation lie?
- Striking the right balance between computerised and analogue approaches
Iain Miller
Head of Innovation , Northern Powergrid
Overcoming obstacles to embracing industry change
Matt Piper
Director Industry Solutions: Utilities, Infrastructure and AEC , Esri
Panel discussion
Undertaking a digital revolution to deliver more for less
- Are we on the cusp of a new era of asset performance?
- Embedding a digital strategy into the business transformation project
- Overcoming legacy structures and siloed information
- Unlocking hidden value from existing assets
- Using technology to enhance resilience
- Making the most of the growth in available asset data
John Duckworth
Director of Network Strategy , Cadent Gas
Neil Dewis
Director of Water Service Delivery , Yorkshire Water
Eric Brown
Chief Technology Officer , Energy Systems Catapult
Iain Miller
Head of Innovation , Northern Powergrid
Graeme Wright
Chief Digital Officer, Manufacturing, Utilities & Services , Fujitsu
Committing to a sustainable energy future: systematically delivering decarbonisation solutions
Mike Wilks
Vice President, Head of UK Energy Networks , Capgemini
Rethinking the international energy industry: realising decarbonisation for Net Zero
Toby Ferenczi
Director of Strategy , OVO Energy
Panel discussion
Rising to the challenge: taking responsibility for our part in the puzzle
- What is the role of utilities in tackling wider social and environmental challenges?
- How important will efficiency solutions be in delivering a sustainable future?
- How can companies work in partnership with consumers to achieve success?
- Working together to electrify transport: driving forward the rate of change
- Which technologies are likely to be most effective in delivering the necessary changes?
- Minimising the cost and disruption caused by change: transmitting difficult decisions to the public
- What can be learnt from clean energy policies from abroad?
Rebecca Heaton
Head of Climate Change , Drax
Nick Eyre
Director, Centre for Research into Energy Demand Solutions , Environmental Change Institute
David Riley
Head of Carbon Neutrality , Anglian Water
Toby Ferenczi
Director of Strategy , OVO Energy
14.15 - Delivering outstanding customer service | Digitising network operations | Local energy in a transforming system
Redesigning customer retention strategies to reduce overall churn
Chaired by
Kirk Wilson
Client Executive, Digital Business Transformation , Publicis.Sapient
Building a loyal customer base: redesigning the relationship between businesses and their customers
- Understanding the value of creating a loyal customer
- Identifying pain points to ensure that investments in customer service are effective
- Organising customer experiences around customer journeys to transform interactions as a whole
Filomena La Porta
Head of Data Analytics, Reporting & CRM , EDF Energy
Using AI to scale customer engagement, responsiveness and retention
By injecting AI into their RPA projects, key market players have transformed how they are able to onboard, service and retain customers. Join this session to understand how Intelligent Automation can bring RPA into the front office to help you to reimagine your interactions with customers and understand their needs.
Ian Blackburn
Customer Success Manager , Blue Prism Cloud
Evan Salway
Chief Financial Officer , Goto Energy
Out-of-Industry Insight | Rail operator, Southeastern
Putting people at the heart of your company to deliver better customer experiences
Southeastern undertook a Customer Ambassador Pilot which challenged the entire businesses to improve CSat Scores and Colleague Engagement. By recruiting a dedicated team and empowering them with the capability to identify, meet and resolve issues at the first point of contact, Southeastern was able to radically improve outcomes for customers.
Alvin Jackson
Customer Experience Advisor , Southeastern
Panel Discussion
Creating next-gen customer experiences in utilities
- What does customer centricity really mean?
- Personalisation to drive a better customer experience
- What is the role of loyalty programmes in the energy market?
- To what extent will data drive customer journeys of the future
- Which channels will dominate the mix over the next five years?
- Serving passive consumers: approaches to serving the disinterested customer
- Automation for success: streamlining processes to deliver end value for customer
Filomena La Porta
Head of Data Analytics, Reporting & CRM , EDF Energy
Mark Royle
Chief Executive Officer , Zebra Power
Eileen Brown
Customer Experience Director , Northern Gas Networks
Ben Gatley
Commercial Director , Social Energy
Nick Myatt
Principal Consultant , FICO
Enterprise visibility of asset health: seeing 2020 and managing the network with clear vision
Utilities performance management is an asset management strategy based upon asset health & risk that establishes a common understanding and consistent work management approach across the workforce managing delivery. One strategy, one approach, one goal. Join Terry to understand the benefits of establishing a culture of reliability and harvesting data for high-yield delivery.
Terry Saunders
Worldwide Utilities Industry Leader , IBM
Modernising the field force: using technology to unlock a reduction in costs
- Balancing customer service quality and overall field force costs: can technology help?
- How can real-time intelligence generate greater efficiency?
- Empowering field force operatives by extending back-office capabilities to support faster decision making
Jonathan Booth
Head of Asset Management , Electricity North West
Panel discussion
Identifying strategies for reducing operational costs
- Which processes have the greatest potential to be streamlined over the next five years?
- What role will technology play in the networks of the future?
- Integrating systems to avoid the frustrations of fragmentation and duplication
- Assessing the advantages of outsourcing on outcomes and service cost
- How effective are mobile information systems in supporting technicians in the field?
- Automating scheduling to maximise the efficiency of maintenance
- To what extent are the initial investments in new projects justifiable?
Ben Roche
Director of Wastewater , Yorkshire Water
Keith Gardner
Director of Asset Strategy and Capital Delivery , Affinity Water
Nisarg Hirani
General Manager, Transformation , Scottish Water
Jonathan Booth
Head of Asset Management , Electricity North West
Taking stock as a sector: rethinking purpose and direction in the face of future decentralisation
- Assessing the role of the traditional networks in supporting positive change at a local level
- Working with community enterprises to deliver benefits to the wider energy system
- Building resident knowledge and trust: strategies for working in partnership with an active local community
Ellen Diskin
PR5 Manager , ESB Networks
Technology and specifically enterprise solutions can either help or hinder the continued evolution of your business
Hear how our vision and approach for the intelligent and autonomous enterprise, the drive for a Smart business system will put you in a position to challenge expectations and grow with exciting new offerings, radically more efficient processes and completely new ways of thinking. The key is to integrate these new technologies so that they bring real world value and benefits, so that customers can take advantage of the latest, more relevant digital innovation without requiring large development or system integration efforts.
Colin Beaney
Global Industry Director, Asset-Intensive and Energy & Utilities , IFS
Case study | Repowering London
Creating resilient and empowered communities for widescale renewable developments
Repowering London has been creating local energy to put people at the heart of the renewables revolution. Join this session to learn about how its been developing a community-owned solar energy project to install on schools in Lambeth Council.
Afsheen Kabir Rashid MBE
Co-Chief Executive Officer , Repowering London
Panel discussion
Changing the shape of the energy network: assessing roles during and after the transition
- What will the impact be of increased levels of embedded generation into the current system?
- What are the benefits of utilising engaged communities to help deliver the energy transition?
- Which strategies are most effective for engaging with communities?
- How can networks retain a critical role as decentralisation gathers pace?
- Using smart meters, tariff innovation and price signals to improve the wider ecosystem
- Adapting industry frameworks to support future transitions
- How does a community model impact the financeability of the energy system?
Afsheen Kabir Rashid MBE
Co-Chief Executive Officer , Repowering London
Leonie Cooper
Environment and Energy Lead for Labour , London Assembly
Nadia Smith
Director and Project Manager , South East London Community Energy
Rick Parfett
Policy Officer , The Association for Decentralised Energy
Colin Beaney
Global Industry Director, Asset-Intensive and Energy & Utilities , IFS
Ellen Diskin
PR5 Manager , ESB Networks
16.05 - Serving the industrial & commercial market | Data driven innovation / The implications of reduced rates of return | Tech spotlights
Assessing strategies to win commercial supply contracts
Chaired by
Simon Harvey
Global VP and Utilities Leader , Publicis.Sapient
Understanding what customers want to create a proposition that delivers more
Patrick McCart
Director , ADSM
Utilizing efficiency solutions as a service differentiator
- Where are the money gaps in water service delivery?
- What solutions can cut waste, predict water leaks, and manage incidents efficiently?
- A proactive approach leads to higher quality of service
Michał Knapiński
Head of Comarch IoT SW & HW Solutions Department , Comarch
Panel discussion
Gaining a competitive advantage in commercial supply markets: strategic priorities for 2020 and beyond
- How can suppliers differentiate themselves in the commercial markets of the future?
- How does the development of the non-household water market compare with the I&C energy market?
- Approaches for servicing multi-site accounts
- Utilising technology to create opportunities from increasing competition
- Tailoring services to businesses’ needs: what are commercial customers looking for from their suppliers?
- What is the role of price comparison sites in business utilities quotes?
- Adding-value for SMEs: creating propositions for smaller volume tenders
- What is the appetite for bundling energy and water for commercial accounts?
- How important is price for commercial clients?
- Building relationships with commercial units: strategies for nurturing your key account contact
Johanna Dow
Chief Executive , Business Stream
Neil Pendle
Managing Director , Waterscan
Mark Loveday
I&C Operations Director , EDF Energy
Kathryn Dapre
Head of Energy & Sustainability , NHS
Senior representative
, Informatica
Case study | SES Water
Harnessing the power of Digital Twin technology to reduce the impact of incidents
By bringing the future to life using Digital Twin technology, the water industry seeks to help to protect people and the environment during an incident. This virtual model of the real world can help to predict the impact of a burst pipe or heavy rainfall allowing it to understand likely outcomes and therefore prioritise the appropriate response actions. Hear from Jeremy Heath about the benefits of bringing together the new computer models of flooding with real-time monitoring data for informed decision making when it really matters.
Jeremy Heath
Innovation Manager , SES Water
In conversation with | Engie, Northumbrian Water & Vyn SmartVideoNotes
Combining the power of human intelligence, AI and digital technology to drive business outcomes
High quality video data from everyday field activities is critical to improving customer service, cost control and business development. Join this session to understand how Engie and Northumbrian water are utilising concise videos shared in real-time to enhance customer understanding, accelerate the fulfilment of service orders and lower health & safety risks.
Kapil Singhal
Chief Executive Officer & Co-Founder , vyn SmartVideoNotes
Ramani Hariharan
Director & Head of New Business Factory , Engie
Brett Stinton
Head of Health & Safety , Northumbrian Water
Maintaining the financeability of the sector through uncertain, unstable times
The traditional economics of the utilities sector are under significant pressure due to recent developments. Markets are becoming more decentralised due to carbon reduction commitments; the political landscape is uncertain and regulators are significantly reducing the allowed return on capital current price reviews. How do investors view the attractiveness of utilities given these changes? Is financeability under threat? What further challenges should companies expect in the upcoming years?
Matthias Finger
Professor , École Polytechnique Fédérale de Lausanne
Tech spotlight | Pivot Power
Power driving change
Pivot Power is developing the world’s largest transmission-connected battery storage and electric vehicle charging network. Recently acquired by EDF, Pivot is pursuing a 40-asset, 2GW-strong portfolio of utility-scale energy storage projects including the deployment of a battery storage system at Arsenal’s Emirates Stadium.
Matt Allen
Chief Executive Officer , Pivot Power
Turning digital vision into reality
Join Dave to understand how United Utilities are moving from a digital strategy to a digital reality by laying the foundations on which AMP7 will be built.
Dave Ogden
Head of Wholesale Technology , United Utilities
Tech spotlight | Data Analytics
Making the most of data to gain a competitive advantage
The utilities industry is facing an explosion of sensor data and by understanding how to transform that data into insights, companies can unlock cost savings and improvements in customer service. Learn how to use data to turn disruption into a competitive advantage.
Carol Choi
Innovation Analyst , UK Power Networks
Chair’s closing remarks and drinks reception
Chair’s opening remarks
09.20 - Strategic priorities for the future – an aerial perspective
Facilitating system change for the benefit of current and future generations alike
Frank Mitchell
Chief Executive Officer , SP Energy Networks
Understanding the role of technology in the ecosystem of the future
Linda Jackman
Vice President - Utilities Strategic Accounts , Oracle
Shaping the electricity network of the future
The UK’s transition to a low-carbon economy is revolutionising the way we generate, distribute and consume electricity. Join Basil as he calls for the industry and the Government to work together to deliver a smarter utilities market which enables communities and consumers to benefit full from new technologies, while maintaining a reliable supply of essential services.
Basil Scarsella
Chief Executive Officer , UK Power Networks
Putting technology at the heart of business to transform outcomes for customers
Mike Potter
Chief Technology Officer , Thames Water
Panel discussion | Leaders’ forum
All change: assessing evolving industry priorities for 2020 and beyond
- What is the role of industry leaders in tackling the public’s perceptions of the sector?
- Creating business plans with climate change responsibilities in mind
- Responding to a changing political framework
- What does the future hold for traditional utilities players?
- To what extent will advancements in data analytics transform the future of the industry forever?
- Which areas of the businesses have the greatest scope to be revolutionised by technology?
Basil Scarsella
Chief Executive Officer , UK Power Networks
Mike Potter
Chief Technology Officer , Thames Water
Frank Mitchell
Chief Executive Officer , SP Energy Networks
Jo Harrison
Director of Environment and Asset Strategy , United Utilities
Paul Richards
Managing Director , Together Energy
Linda Jackman
Vice President - Utilities Strategic Accounts , Oracle
11.35 - Cutting-edge service offerings | A revolution in water resource management | Transforming energy networks for RIIO-2
The connected home: smart technologies adapted to the energy transition
Centrica is designing innovations that make homes more sustainable and smarter by offering a comprehensive suite of smart home systems. Join Neal to understand why Centrica is prioritising solutions that make homes safer, more comfortable, more self-sufficient and cheaper to run day-to-day to add value to its customers.
Neal Coady
HEM Technology Director , Centrica
Panel discussion
Creating a value proposition that resonates with the customer
- What could the utilities provider of 2050 look like?
- How can technology be used to create new service propositions?
- What role do new service offerings play in enhancing customer loyalty?
- Tailoring provisions to passive consumers: how can utilities provide convenience as a service?
- How can price comparison websites keep up with these developing propositions?
- Ensuring propositions are affordable for all while adding value
- How can companies maintain the focus on the consumer throughout the experimentation phase for new offerings?
- Learning from further afield: what can be learnt from success in other industries and abroad?
John Southern
Director of New Product Development , Shell Energy
Neal Coady
HEM Technology Director , Centrica
Alan Bates
Chief Executive Officer , Guernsey Electricity
Tomoyuki Moriguchi
Group Strategic Planning Director , Tonik Energy
Bryn Jones
Chief Technology Officer , Pure Planet
Simon Cox
Senior Director, CX & Innovation Consulting , Publicis.Sapient
Increasing resilience and reducing leakage: challenging partners to be as innovative as possible
- Undertaking a campaign-based method to leakage detection to best understand full water usage within specific geographical areas
- Fixing hidden leaks: innovations to tackle those not visible from the surface
- Investing to ensure networks are fit to serve customers now and in the future
Mel Karam
Chief Executive Officer , Bristol Water
Creating holistic strategies to water resource management
Sally Watson
Global Practice Leader – Water Resources , Mott MacDonald
Panel discussion
Investing in resilience: undertaking a collaborative approach
- Is the current pace of change adequate and achievable?
- What is the role of technology in maintaining sustainable water supplies?
- Which technologies offer the most cost-effective solutions?
- To what extent can modelling improve water resource management?
- How can suppliers effectively support their customer base to ensure sustainable water supplies are maintained?
- Minimising disruption during large-scale mains replacement: can technology help?
- Assessing strategies to maintain affordability
- To what extent is the current framework conducive to securing the best value for customers?
Kevin Fowlie
Network Delivery Director , United Utilities
John Russell
Senior Director , Ofwat
Mel Karam
Chief Executive Officer , Bristol Water
Sally Watson
Global Practice Leader – Water Resources , Mott MacDonald
Revolutionising industry capability for the future: the pathway to 2030
The energy system is transforming and must choose its level and speed of decarbonisation. Understand the different credible pathways for the future of energy over the next 10 years and beyond so that you can develop your strategy with credible potential scenarios in mind.
Marcus Stewart
ESO Principle Advisor , National Grid ESO
The Customer Engagement Maturity Model: which part of your business is being left behind?
Many utility companies find it hard to prove the value of their CX initiatives. Translating core beliefs in customer lifetime value, loyalty, evangelism, into measurable business benefits sometimes feels too big and too nebulous. It takes a certain level of maturity within an organization to evolve thinking around customer engagement. Figuring out where you are and what needs to improve next is a key challenge. Now in its third year and developed in conjunction with Forrester, the Customer Engagement Maturity Model quantifies maturity in four areas, shows tangible lift between stages, and highlights the widening gap between experts and experimenters.
Lloyd Buxton
Major Accounts Manager , Bold360 by LogMeIn
Panel discussion
Navigating future scenarios to achieve ambitious industry-wide commitments
- Overcoming market uncertainty: outlining plausible future energy landscapes
- Utilising technology to take advantage of intelligent network analysis
- What is needed to transform gas networks for the future?
- Which technologies will help during the transition to the future
- Understanding value stacking as new markets develop
- How important is digital transformation in delivering industry-wide commitments?
- Engaging wider stakeholders in innovation projects: reflecting on past success
- How effective is the current framework in supporting industry ambitions?
Shuchi Nagar
Head of Architecture and Analytics , SGN
Richard Smith
Head of Commercial , National Grid ESO
13.55 - Innovation Hub | The future of heat
Case study | Rebel Energy
Clean energy with a big heart
With 15 years’ experience on the trading floor at BP, Dan Bates is shaking up the status quo on what it means to be a utilities supplier. Hear his new vision for energy, coming in 2020.
Dan Bates
Chief Executive Officer , Rebel Energy
Connecting with people to deliver great experiences: meaningful, personalised and omni-channel communications
John Hoggard
Global Utilities Principal , Quadient
Robert Thomas
Enterprise Sales Manager , Quadient
Case study | Robotic Roadworks and Excavation System (RRES)
Revolutionising utility excavation methods: understanding the future of roadworks
RRES will fuse advanced robotic arm technology with a mobile platform, and will be controlled by AI using a suite of sensors and feedback controls to enable autonomous, safe and efficient mains excavation.
John Richardson
Head of Innovation , SGN
Case study | H21
World’s first 100% hydrogen testing facility unveiled
The H21 project, led by Northern Gas Networks, is one of the projects tasked with making a hydrogen gas grid a reality. Repurposing the gas network to carry hydrogen is an innovation that seeks to achieve decarbonisation safely and at the lowest cost and least disruption to consumers. Join this session to understand the milestones the project has reached so far, and envision a new future for the UK’s GDNs.
Keith Owen
Head of Systems Development and Energy Strategy , Northern Gas Networks
Delivering decarbonisation at the lowest cost whilst minimising disruption to consumers
Solving the problem of decarbonising the gas supply without losing its benefits to consumers is an ongoing fundamental challenge to GDNs. Wales & West Utilities’ work to date has unearthed some interesting findings and made way for an ambitious business strategy. Join this session to learn more about its proposals to Ofgem for its future pathways.
Chris Clarke
Energy Strategy Director , Wales & West Utilities
Panel discussion
Creating a collaborative roadmap for decarbonising heat
- Which strategies are likely to be most effective in delivering the transition?
- Which technologies are most appropriate to facilitate the transition?
- To what extent are industry frameworks fit-for-purpose?
- Maintaining the affordability of the system: ensuring people are protected in the move to low-carbon energy
- Communicating changes to consumers: are they ready to undertake a change?
- How can electricity networks cope with an increased role in the supply of heat?
- What is the role of gas networks in the future ecosystem?
- What has been learnt from pilot studies so far?
Chris Clarke
Energy Strategy Director , Wales & West Utilities
Keith Owen
Head of Systems Development and Energy Strategy , Northern Gas Networks
Rose Chard
Consumer Insight Manager , Energy Systems Catapult
John Armstrong
Head of City Energy , E.ON UK
Liz Kitchen
Senior Policy Advisor, Heat Strategy and Innovation , BEIS
15.00 - Assessing the future framework – a regulation and policy roadmap
In conversation with | Ofwat
Beyond 2025: envisioning a roadmap for industry frameworks
David Black
Senior Director, Water 2020 , Ofwat
Chair’s closing remarks and end of conference
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Energy & Water Company Rate
- Save 25% on tickets when booking in a group of 5+
£1,095- £821.25
Energy & Water Company Rate
- Save 15% on tickets when booking in a group of 3+
£1,095- £930.75
Standard Rate
- Save 10% on tickets when booking in a group of 3+
£1,595- £1,435.50
All tickets include:
2 day conference pass, lunch, refreshments and a drinks reception.
Energy & Water Companies*
save £200 Early Bird Until 25 September
£895.00 + VAT
Full Price £1,095.00 + VAT
Standard
save £400 Early Bird Until 25 September
£1,395.00 + VAT
Full Price £1,795.00 + VAT
