
The UK’s leading energy & water summit
15 – 16 September 2021
Business Design Centre, London
Future of Utilities Summit is reuniting the energy and water sector. To prepare you for the journey from the pandemic to Net Zero, we’ve brought together our best ever line-up of speakers to explore/debate/discuss all things sustainability, customer, EVs, infrastructure, assets and policy.
FEATURING:
Future of Utilities Summit: The Virtual Sessions

Keeping you up to speed in the latest innovation in CX, digitalisation and strategy. Four sessions, streaming directly to you in June and July.
2020 Speakers


Matthew Timms
Chief Digital and Technology Officer, E.ON


Philippe Commaret
Managing Director, Customers, EDF


Jessica Tan
Managing Director of Smart Home, OVO Energy


Maureen Paul
Chief Economic Advisor, Ofgem


Michael Lewis
Chief Executive Officer, E.ON UK


Frank Mitchell
Chief Executive Officer, SP Energy Networks


Tony McCandless
Chief Information Officer, Thames Water


Basil Scarsella
Chief Executive Officer, UK Power Networks
“With the strong audience engagement and networking added in, the conversations started here could be the beginning of the next major innovation to benefit our customers and businesses.”
CEO, Northumbrian Water Group
Agenda
Day 1
Wednesday, 15 September 2021
15 Sep
Day 2
Thursday, 16 September 2021
16 Sep
Chat and connect in the studios
11.00 Mapping out the route from the pandemic to net zero | Delivering fast-paced change across the water sector
Blue Studio: Mapping out the route from the pandemic to net zero
Red Studio: Delivering fast-paced change across the water sector
Lunch
13.45 Nurturing a more engaged customer | Smart thinking for asset maintenance | A just and green transition
Blue Studio: Nurturing a more engaged customer
Red Studio: Smart thinking for asset maintenance
Orange Studio: A just and green transition
Refreshment break
16.00 Crafting customer-centric journeys for all | Data-driven visibility for water networks | A collaborative future for heat
Blue Studio: Crafting customer-centric journeys for all
Red Studio: Data-driven visibility for water networks
Orange Studio: A collaborative future for heat
End of day
Chat and connect in the studios
09.30 Supercharging approaches to sustainability for the water sector | EVs: a new power play for utilities
Blue Studio: Supercharging approaches to sustainability for the water sector
Red Studio: EVs: a new power play for utilities
Refreshment break
11.45 Collaborative approaches for serving the business market | The race to 2030 for EV charging | Future ways of working
Blue Studio: Collaborative approaches for serving the business market
Red Studio: The race to 2030 for EV charging
Orange Studio: Future ways of working
Lunch
14.30 The evolution of customer vulnerability | The next phase of home energy management | Assessing the framework for regulation and policy
Blue Studio: The evolution of customer vulnerability
Red Studio: The next phase of home energy management
Orange Studio: Assessing the framework for regulation and policy
End of conference
2020 Sponsors
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Bronze sponsor


Charity partners


Media partners



Who attends
