The UK’s leading energy & water summit goes digital

Streamed directly to you | 1 – 4 December 2020

“This event is always a highlight of the calendar: interesting, insightful speakers and great debate. Highly recommended.”

CEO, E.ON UK

Introducing Future of Utilities Summit Online – the digital event providing an unrivalled opportunity for the utilities industry to reconnect, share ideas and transform its future at this challenging and turbulent time.

Now in it’s 28th year, the Future of Utilities Summit will be broadcasting to you from various locations around the world and feature 60+ international speakers including board-level executives from the likes of EDF Energy, Anglian Water and SP Energy Networks. Join senior representatives from every important industry player to exchange ideas, raise your profile, unlock solutions and accelerate industry change – from wherever you are in the world!

Block out your diaries and get ready to be inspired by this year’s stellar line up of industry change makers as they discuss engaging the customer of the future, transforming energy networks, strategies in water resource management, realising Net Zero and the future of the utilities industry.

Speakers

Philippe Commaret, EDF Energy | Future of Utilities

Philippe Commaret

Managing Director, Customers, EDF

Basil Scarsella, CEO, UK Power Networks

Basil Scarsella

Chief Executive Officer, UK Power Networks

Frank-Mitchell-SP-Energy-Networks

Frank Mitchell

Chief Executive Officer, SP Energy Networks

Greg Jackson, Octopus Energy

Greg Jackson

Chief Executive Officer, Octopus Energy

Afsheen Kabir Rashid, Repowering London | Future of Utilities

Afsheen Kabir Rashid MBE

Co-Chief Executive Officer, Repowering London

Mel-Karam-Bristol-water

Mel Karam

Chief Executive Officer, Bristol Water

Ben Roche, Yorkshire Water | Future of Utilities

Ben Roche

Director of Wastewater, Yorkshire Water

Steve-Trippier, Anglian Water | Future of Utilities

Steve Trippier

Chief Information Security Officer, Anglian Water

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“With the strong audience engagement and networking added in, the conversations started here could be the beginning of the next major
innovation to benefit our customers and businesses.”

CEO, Northumbrian Water Group

Agenda

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Day 1
Tuesday, 1 December 2020 1 Dec

Day 2
Wednesday, 2 December 2020 2 Dec

Day 3
Thursday, 3 December 2020 3 Dec

Day 4
Friday, 4 December 2020 4 Dec

Session 1

09.30-11.30 | Leaders' forum

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Welcome address and opening remarks


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Keynote presentation + Q&A

Matthew Timms

Chief Digital and Technology Officer
E.ON

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In conversation with + Q&A

Real-Time Energy: what does it mean for consumers and the grid to be truly data-enabled?


Jessica Tan, OVO Energy | Future of Utilities
Jessica Tan

Managing Director of Smart Home
OVO Energy

Marzia Zafar photo, Kaluza, Future of Utilities speaker
Marzia Zafar

Head of Customer Strategy & Policy
Kaluza

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Keynote presentation + Q&A

Adapting business strategies to decentralisation, customer centricity, and digitalisation

Learn how EDF Energy has adjusted its business strategy to enable it to react quickly and flexibly so that it is strongly positioned to meet the needs of its customers now and in the future.


Philippe Commaret, EDF Energy | Future of Utilities
Philippe Commaret

Managing Director, Customers
EDF

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Panel discussion

Opportunities and threats throughout disruption: strategic goals for 2021 and beyond

  • Meeting the challenge of disruption: approaches for ongoing success
  • How has the coronavirus changed timelines for change?
  • How will technological advances transform utilities companies over the next five years?
  • How can the industry ensure that the transformation benefits all customers, especially the vulnerable?
  • Developing stronger collaboration: working towards a common aim
  • How can companies ensure that technological changes are appropriate for all customers?
  • Overcoming uncertainty to deliver outstanding outcomes
  • Funding a disrupted future: how can utilities retain their investability?
  • To what extent are industry frameworks currently fit-for-purpose?

Greg Jackson, Octopus Energy
Greg Jackson

Chief Executive Officer
Octopus Energy

Philippe Commaret, EDF Energy | Future of Utilities
Philippe Commaret

Managing Director, Customers
EDF

Steve-Trippier, Anglian Water | Future of Utilities
Steve Trippier

Chief Information Security Officer
Anglian Water

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11.35

Coffee break + networking

Session 2   |  2 × Streams

12.35-14.25 | Engaging the customer of the future | Achieving fully-digital networks

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Blue Channel: Engaging the customer of the future

Designing business models to accelerate growth and improve conversions


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Welcome back and opening remarks


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Panel discussion

Building an effective digital strategy to reshape and regrow

  • Creating a brand that speaks to its audience
  • Streamlining onboarding processes to reduce friction and improve brand loyalty
  • Is digital always better? Ensuring new propositions cater for all customers
  • How do relationships with third parties like PCWs impact strategies for change?
  • Overcoming internal barriers to change
  • Understanding the power of customer feedback and insights

Lisa Chiba, iSupply Energy | Future of Utilities
Lisa Chiba

Customer Services Director
iSupply Energy

Speaker photo, Future of Utilities
Senior Representative


IFS

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In conversation with

Strategies for supporting all customers: physically, mentally and financially


Russell Lane, Utilita | Future of Utilities
Russell Lane

Head of Customer Experience
Utilita

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Panel discussion

Streamlining business models for success: developing a roadmap for execution

  • How are customer demands changing?
  • Understanding the importance of branding in attracting new customers
  • Standing out from the crowd: strategies for differentiation on commodity products
  • Which technologies are best placed to lead the transformation?
  • How can customer feedback be integrated, understood and acted upon?
  • What’s the role of employee engagement in new customer strategies?
  • How will this disruption impact revenues and gross margins in the future?

Tom Steward, Good Energy, | Future of Utilities
Tom Steward

Senior Regulation & Policy Manager
Good Energy

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Red Channel: Achieving fully-digital networks

Taking advantage of technology to deliver operational cost savings


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Welcome back and opening remarks


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Panel discussion

Reinventing operating models to win in the digital world

  • Assessing the benefits of automating design functions to make efficiency gains
  • Where do the greatest benefits from automation lie?
  • Striking the right balance between computerised and analogue approaches
  • Overcoming obstacles to embracing industry change

Dave Ogden United Utilities
Dave Ogden

Head of Wholesale Technology
United Utilities

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In conversation with

 


Dan Wilson Electricity North West FoU Innovation in Networks
Dan Wilson

Asset Data Manager & NMS Data Lead
Electricity North West

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Panel discussion

Undertaking a digital revolution to deliver more for less

  • Are we on the cusp of a new era of asset performance?
  • To what extent has the coronavirus emphasised new areas for improvement?
  • Embedding a digital strategy into the business transformation project
  • Overcoming legacy structures and siloed information
  • Unlocking hidden value from existing assets
  • How can the current pace of change be upheld once the stimulus of the pandemic has reduced?
  • Using technology to enhance resilience
  • Making the most of the growth in available asset data

Neil Dewis, Yorkshire Water | Future of Utilities
Neil Dewis

Director of Water Service Delivery
Yorkshire Water

Eric Brown, Energy Systems Catapult | Future of Utiltiies
Eric Brown

Chief Technology Officer
Energy Systems Catapult

Dan Wilson Electricity North West FoU Innovation in Networks
Dan Wilson

Asset Data Manager & NMS Data Lead
Electricity North West

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14.30

Coffee break + networking

Session 3   |  2 × Streams

09.30-11.25 | Delivering outstanding customer service | Transforming energy networks for RIIO-2

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Blue Channel: Delivering outstanding customer service

Redesigning customer retention strategies to reduce overall churn


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Welcome address and opening remarks


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Panel discussion

Building a loyal customer base: redesigning the relationship between businesses and their customers

  • Understanding the value of creating a loyal customer
  • Communicating the brand ethos with every interaction
  • Identifying pain points to ensure that investments in customer service are effective
  • Retaining control of brand messaging while working with outsourcing providers
  • Organising customer experiences around customer journeys to transform interactions as a whole

Lissa Balmer, Wave | Future of Utilities
Lissa Balmer

SME Customer Director
Wave Utilities

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In conversation with

Using AI to scale customer engagement, responsiveness and retention


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Panel discussion

Creating next-gen customer experiences in utilities

  • What does customer centricity really mean?
  • Personalisation to drive a better customer experience
  • What is the role of loyalty programmes in the energy market?
  • To what extent will data drive customer journeys of the future
  • Which channels will dominate the mix over the next five years?
  • Serving passive consumers: approaches to serving the disinterested customer
  • Automation for success: streamlining processes to deliver end value for customers

Mark Royle, Zebra Power | Future of Utilities
Mark Royle

Chief Executive Officer
Zebra Power

Eileen Brown

Customer Experience Director
Northern Gas Networks

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Red Channel: Transforming energy networks for RIIO-2

Ambitious new ideas pushing the frontier to reduce cost to customers


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Welcome address and opening remarks


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Panel discussion

Revolutionising industry capability for the future: the pathway to 2030


Marcus Stewart National Grid Future of Utilities
Marcus Stewart

ESO Principle Advisor
National Grid ESO

Speaker photo, Future of Utilities
Andy Manning

Head of Transmission & Distribution
Centrica

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Panel discussion

Navigating future scenarios to achieve ambitious industry-wide commitments

  • Overcoming market uncertainty: outlining plausible future energy landscapes
  • Utilising technology to take advantage of intelligent network analysis
  • What is needed to transform gas networks for the future?
  • Which technologies will help during the transition to the future?
  • Delivering system transformation in the face of a reduced WACC
  • How important is digital transformation in delivering industry-wide commitments?
  • Engaging wider stakeholders in innovation projects: reflecting on past success
  • How effective is the current framework in supporting industry ambitions?

Matthias Finger, École Polytechnique Fédérale de Lausanne | Future of Utilities
Matthias Finger

Professor
École Polytechnique Fédérale de Lausanne

Chris Clarke SSE Future of Utilities
Chris Clarke

Energy Strategy Director
Wales & West Utilities

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11.30

Coffee break + networking

Session 4   |  2 × Streams

11.50-13.10 | Innovation Hub | Local energy in a transforming system

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Blue Channel: Innovation Hub

Get inspired by the most innovative companies set to transform the industry beyond all recognition


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Welcome back and opening remarks


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Case study | Rebel Energy

Clean energy with a big heart

With 15 years’ experience on the trading floor at BP, Dan Bates is shaking up the status quo on what it means to be a utilities supplier. Hear his new vision for energy, hitting the market in November 2020.


Dan Bates, Rebel Energy, Future of Utilities
Dan Bates

Chief Executive Officer
Rebel Energy

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In conversation with

Connecting with people to deliver great experiences: meaningful, personalised and omni-channel communications


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Demo | Efficiency Solutions

Using technology to seamlessly eliminate wasted energy

By giving facilities managers and building occupants automated controls, real-time monitoring and deep data driven insights Measurable.Energy reduces workplace energy usage by at least 40%. Join this session to understand the technology behind the platform, and how efficiency solutions can be a differentiator in the utilities market of the future.

 


Dan Bates, Measurable.Energy | Future of Utilities
Dan Williams

Co-Founder
Measurable.Energy

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In conversation with

Connecting with people to deliver great experiences: meaningful, personalised and omni-channel communications


John Hoggard, Quadient | Future of Utilities
John Hoggard

Global Utilities Principal
Quadient

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Case study

Jeremy Heath SES Water
Jeremy Heath

Innovation Manager
SES Water

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Red Channel: Local energy in a transforming system

Adapting business models to future decentralisation


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Welcome back and opening remarks


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In conversation with

Taking stock as a sector: rethinking purpose and direction in the face of future decentralisation

  • Assessing the role of the traditional networks in supporting positive change at a local level
  • Working with community enterprises to deliver benefits to the wider energy system
  • Building resident knowledge and trust: strategies for working in partnership with an active local community

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Panel discussion

Changing the shape of the energy network: assessing roles during and after the transition

  • What will the impact be of increased levels of embedded generation into the current system?
  • What are the benefits of utilising engaged communities to help deliver the energy transition?
  • Which strategies are most effective for engaging with communities?
  • How can networks retain a critical role as decentralisation gathers pace?
  • Using smart meters, tariff innovation and price signals to improve the wider ecosystem
  • Adapting industry frameworks to support future transitions
  • How does a community model impact the financeability of the energy system?

Afsheen Kabir Rashid, Repowering London | Future of Utilities
Afsheen Kabir Rashid MBE

Co-Chief Executive Officer
Repowering London

Rose Chard, Energy Systems Catapult | Future of Utilities
Rose Chard

Consumer Insight Manager
Energy Systems Catapult

Leonie Cooper, London Assembly | Future of Utilities
Leonie Cooper

Environment and Energy Lead for Labour
London Assembly

Nadia Smith, REA | Future of Utilities
Nadia Smith

Director and Project Manager
South East London Community Energy

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13.15

Coffee break + networking

Session 5

15.00-16.00 | Assessing the future framework – a regulation and policy roadmap

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In conversation with

Beyond 2025: envisioning a roadmap for industry frameworks


David-Black-Ofwat
David Black

Chief Regulation Officer
Ofwat

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Session 6   |  2 × Streams

09.30-11.20 | Cutting-edge service offerings | Digitising network operations

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Blue Channel: Cutting-edge service offerings

Moving away from the traditional utility: identifying new propositions to adapt and survive


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Welcome address and opening remarks


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Panel discussion

New technology offerings for the utility of the future

  • Blue sky thinking: what could offerings look like for the customer of 2050?
  • The connected home: smart technologies adapted to the energy transition
  • Understanding how different customers interact with new products
  • Overhauling the customer-utility relationship: how can new service offerings help?

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In conversation with

Craig Gosling, Publicis.Sapient | Future of Utilities
Craig Gosling

Director
Publicis.Sapient

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Panel discussion

Creating a value proposition that resonates with the customer

  • What role do new service offerings play in enhancing customer loyalty?
  • Tailoring provisions to passive consumers: how can utilities provide convenience as a service?
  • How can price comparison websites keep up with these developing propositions?
  • Ensuring propositions are affordable for all while adding value
  • How can companies maintain the focus on the consumer throughout the experimentation phase for new offerings?
  • Learning from further afield: what can be learnt from success in other industries and abroad?

Alan Bates, Guernsey Electricity | Future of Utilities
Alan Bates

Chief Executive Officer
Guernsey Electricity

Bryn Jones, Pure Planet | Future of Utilities
Bryn Jones

Chief Technology Officer
Pure Planet

Meghna Tewari, Ofgem | Future of Utilities
Meghna Tewari

Head of Consumer Policy
Ofgem

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Red Channel: Digitising network operations

Assessing streamlining opportunities across operational functions


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Welcome address and opening remarks


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Panel discussion

Modernising the field force: using technology to unlock a reduction in costs

  • How has the coronavirus impacted strategies for boosting field-force productivity?
  • Balancing customer service quality and overall field force costs: can technology help?
  • How can real-time intelligence generate greater efficiency?
  • Making data accessible to the right people: where do the opportunities lie?
  • Empowering field force operatives by extending back-office capabilities to support faster decision making

Jonathan Booth, Electrcity North West | Future of Utilities
Jonathan Booth

Head of Asset Management
Electricity North West

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Panel discussion

Identifying strategies for reducing operational costs

  • Which processes have the greatest potential to be streamlined over the next five years?
  • What role will technology play in the networks of the future?
  • Integrating systems to avoid the frustrations of fragmentation and duplication
  • Assessing the advantages of outsourcing on outcomes and service cost
  • How effective are mobile information systems in supporting technicians in the field?
  • Automating scheduling to maximise the efficiency of maintenance
  • To what extent are the initial investments in new projects justifiable?

Speaker photo, Future of Utilities
James Harrison

Head of Asset Management
Yorkshire Water

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11.25

Coffee break + networking

Session 7   |  2 × Streams

11.45-13.05 | Serving the business market | The role of utilities in realising Net Zero

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Blue Channel: Serving the business market

Assessing strategies to win commercial supply contracts


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Welcome back and opening remarks


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In conversation with

Utilising efficiency solutions as a service differentiator


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Panel discussion

Gaining a competitive advantage in commercial supply markets: strategic priorities for 2020 and beyond

  • Understanding what customers want to create a proposition that delivers more
  • How can suppliers differentiate themselves in the I&C and non-household markets of the future?
  • Approaches for servicing multi-site accounts
  • What is the role of price comparison sites in business utilities quotes?
  • Adding-value for SMEs: creating propositions for smaller volume tenders
  • What is the appetite for bundling energy and water for commercial and non-household accounts?
  • Building relationships with commercial units: strategies for nurturing your key account contact

Johanna Dow
Johanna Dow

Chief Executive
Business Stream

Neil Pendle, Waterscan | Future of Utiltiies
Neil Pendle

Managing Director
Waterscan

Mark Loveday, EDF
Mark Loveday

I&C Operations Director
EDF Energy

Kathryn Dapre, NHS | Future of Utiltiies
Kathryn Dapre

Head of Energy & Sustainability
NHS

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Red Channel: The role of utilities in realising Net Zero

Collaborating as an industry to step up to the ambitious 2050 targets


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Welcome back and opening remarks


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In conversation with

Mapping a path to success: key milestones on the road to Net Zero


Keith Owen, Northern Gas Networks | Future of Utilities
Keith Owen

Head of Systems Development and Energy Strategy
Northern Gas Networks

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Q&A with pundits

The panelist will be joined by the pundits to continue the discussion and debrief the session


Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

Vice-President Energy Retail UK
Capgemini Invent

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Panel discussion 

Rising to the challenge: taking responsibility for our part in the puzzle

  • What is the role of utilities in tackling wider social and environmental challenges?
  • How important will efficiency solutions be in delivering a sustainable future?
  • How can companies work in partnership with consumers to achieve success?
  • Working together to electrify transport: driving forward the rate of change
  • Which technologies are likely to be most effective in delivering the necessary changes?
  • Minimising the cost and disruption caused by change: transmitting difficult decisions to the public
  • What can be learnt from clean energy policies from abroad?

Rebecca Heaton, Drax | Future of Utilities
Rebecca Heaton

Head of Climate Change
Drax

Douglas Stewart, Green Energy UK | Future of Utilities
Douglas Stewart

Chief Executive Officer
Green Energy UK

Nick Eyre, Oxford University | Future of Utilities
Nick Eyre

Director, Centre for Research into Energy Demand Solutions
Environmental Change Institute

David Riley, Anglian Water | Future of Utilities
David Riley

Head of Carbon Neutrality
Anglian Water

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Q&A with pundits

The panelist will be joined by the pundits to continue the discussion and debrief the session


Alai Bollack - Capgemini - Future of Utilities
Alain Bollack

Vice-President Energy Retail UK
Capgemini Invent

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13.15

Coffee break + networking

Session 8   |  2 × Streams

09.30-10.55 | Tech spotlights | A revolution in water resource management

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Blue Channel: Tech Spotlights

Taking stock of the innovation set to transform your playing field


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Welcome back and opening remarks


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Tech spotlight | Pivot Power

Power driving change

Pivot Power is developing the world’s largest transmission-connected battery storage and electric vehicle charging network. Recently acquired by EDF, Pivot is pursuing a 40-asset, 2GW-strong portfolio of utility-scale energy storage projects including the deployment of a battery storage system at Arsenal’s Emirates Stadium.


Matt Allen, Pivot Power | Future of Utilities
Matt Allen

Chief Executive Officer
Pivot Power

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In conversation with Salesforce Industries

Digital Delivery for Changing Customer Needs

 


Gavin Geekie Vlocity
Gavin Geekie

Regional Vice President, Energy and Utilities EMEA
Salesforce Industries

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Turning digital vision into reality


John-Richardson, SGN
John Richardson

Head of Innovation
SGN

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Tech spotlight 

David Balsar, Mekorot | Future of Utilites 2020
David Balsar

General Manager of Innovation & Ventures
Mekorot

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Red Channel: A revolution in water resource management

Innovative strategies to deliver secure and sustainable water supplies by 2050


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Welcome back and opening remarks


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In conversation with

Creating holistic strategies to water resource management


Mel-Karam-Bristol-water
Mel Karam

Chief Executive Officer
Bristol Water

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Interview

Speaker photo, Future of Utilities
Maria Manidaki

Water Investment Planning Advisor
Mott MacDonald

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Panel discussion

Investing in resilience: undertaking a collaborative approach

  • Overhauling strategies on the road to Net Zero: what is the role of water resource management?
  • Is the current pace of change adequate and achievable?
  • What is the role of technology in maintaining sustainable water supplies?
  • Which technologies offer the most cost-effective solutions?
  • To what extent can modelling improve overall sustainability?
  • How can suppliers effectively support their customer base to ensure sustainable water supplies are maintained?
  • Minimising disruption during large-scale mains replacement: can technology help?
  • Balancing trade-offs while delivering Net Zero: assessing strategies to maintain affordability
  • To what extent is the current framework conducive to securing the best value for customers?

John Russell, Ofwat | Future of Utilities
John Russell

Senior Director
Ofwat

Sal watson photo 400x400, Mott MacDonald, Future of Utilities speaker
Sal Watson

Technical Excellence and Digital Lead
Mott MacDonald

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11.00

Coffee break + networking

Session 9

11.30-13.35 | Leaders' forum

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Welcome address and opening remarks


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Keynote presentation

Facilitating system change for the benefit of current and future generations alike


Frank-Mitchell-SP-Energy-Networks
Frank Mitchell

Chief Executive Officer
SP Energy Networks

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In conversation with

Understanding the role of technology in the ecosystem of the future


Ronald Starreveld photo, Centrica, Future of Utilities speaker
Ronald Starreveld

Chief Architect
Centrica

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Keynote presentation

Putting technology at the heart of business to transform outcomes for customers


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Panel discussion

All change: assessing evolving industry priorities for 2021 and beyond


Basil Scarsella, CEO, UK Power Networks
Basil Scarsella

Chief Executive Officer
UK Power Networks

Joao Torres, EDP| Future of Utilities Summit
Joao Torres

Chief Executive Officer
EDP Distribuição

Joanne Harrison United Utilities, Future of Utilities Summit 2019
Jo Harrison

Director of Environment and Asset Strategy
United Utilities

Sara Vaughan, E.ON UK | Future of Utilities
Sara Vaughan

Political & Regulatory Affairs Director
E.ON UK

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13.40

Coffee break + networking

Networking opportunities

At Future of Utilities Summit Online, we’re not just delivering on content, we are also facilitating those all-important conversations and connections with our brand new networking and matchmaking platform.

Industry communication and collaboration has never been so important. With extended networking opportunities, this is the perfect platform to build your network, drive business growth, and stay ahead of the curve.

All episodes feature:

Networking breaks

Invitation-only virtual boardrooms

Q+As with industry experts

Get your ticket

Whether you work for an energy company, water company, network, solution provider, engineering firm or consultancy, your ticket gives you access to everything. Listen to all the content available, join in with the Q&As, chat with the attendees and experience everything our market leading networking and matchmaking platform has to offer.

Sponsorship options

We’ve created a range of sponsorship opportunities to enable you to raise brand awareness, demonstrate thought leadership and reach the right people via this year’s Summit.

Thought leadership

Whether it’s delivering a keynote presentation, or participating or engaging in a panel discussion alongside industry leaders, we have packages that illustrate your expertise to participants and help position you as a market leader.

Brand awareness

It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in the banking world. Become a hub partner and get your story out with branding on our networking and matchmaking app.

Lead generation

With experts and leaders from key industry stakeholders, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.

Sponsors

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