Delivering a smooth roll-out through cross-industry collaboration

18 June 2019

Hilton Tower Bridge, London

“Less an update than the event on smart metering. Everything from operations to technology, and consumer to vision. Excellent variety.”

Chief Executive Officer & Founder, Octopus Energy

Future of Utilities: Smart Metering Update is the platform where metering leaders come together to drive the SMIP forward and propel innovation in the industry.

With the 2020 deadline looming, concerns over the programme’s value for money and the next wave of installations ahead, the conference enables new strategies to take seed, connects the who’s who of energy and showcases the best in tech.

Speakers

Kenneth Foreman, National Audit Office

Kenneth Foreman

Audit Principal, National Audit Office

Sarah Merrick - Ripple Energy

Sarah Merrick

Chief Executive Officer, Ripple Energy

Andrew Coleman Bristol Energy FoU Smart Metering Update 2019

Andrew Coleman

Head of Smart Metering Transition, Bristol Energy

Dhara Vyas Citizens Advice Future of Utilities

Dhara Vyas

Head of Future Energy Services, Citizens Advice

Rebecca Dib Simkin, Octopus Energy, Future of Utilities Speaker

Rebecca Dibb-Simkin

Chief Product Officer , Octopus Energy

Tom Pakenham | Ovo Energy

Tom Pakenham

Director of Electric Vehicles, OVO Energy

Mohammed Kalva Ecotricity

Mohammed Kalva

Supplier Relationship Manager, Ecotricity

Iagan MacNeil Smart Energy GB FoU Smart Metering Update 2019

Iagan MacNeil

Head of Communications and Policy, Smart Energy GB

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Agenda

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Smart Metering Update Tuesday, 18 June 2019

09.00

Welcome address and chair's opening remarks

Rolling out smart meters: ensuring progress delivers value for money

09.10

Ken is part of the team that penned the NAO’s report on the rollout which concluded that there are some serious issues that need to be addressed if the rollout is to progress successfully and deliver a return for customers. The report urges BEIS to make sure that the team culture does not become defensive, and resistant to inconvenient truths, join Ken to hear first-hand the NAO’s recommendations moving forwards.


Kenneth Foreman, National Audit Office
Kenneth Foreman

Audit Principal , National Audit Office

Session 1

Utilising the ground covered so far – making the most of the influx of data

09.35
Case study | Octopus Energy

Delivering value-added services by learning from a pattern of daily behaviour

Smart meters are game-changers for Octopus Energy as they have the potential to transform its service offering by enabling innovative tariffs and add-ons.


Rebecca Dib Simkin, Octopus Energy, Future of Utilities Speaker
Rebecca Dibb-Simkin

Chief Product Officer , Octopus Energy

09.50
Case study | OVO Energy

Unlocking innovation: smart meters as the gateway to the energy system of the future

For a wide range of projects, smart meters are the enabling device, and OVO Energy’s EV strategy is no exception. Learn what it has been like to undertake such a project alongside the smart metering rollout, and how the SMIP is facilitating other changes for the energy ecosystem


Tom Pakenham | Ovo Energy
Tom Pakenham

Director of Electric Vehicles , OVO Energy

10.05

Upgrading analytical capacity: transforming raw data into customer information


10.25
Case study | Ripple Energy

Revolutionising home energy to drive a low carbon future

Ripple is a clean energy ownership platform enabling households to own part of an onshore wind farm. Learn how its proposition will stabilise consumers’ bills and allow them to take control of their own energy future in anticipation of greater numbers of meters on walls. Understand the innovations unlocked by the GB smart meter rollout and consider new ways to transform the household-supplier relationship to open a new, affordable clean energy future.


Sarah Merrick - Ripple Energy
Sarah Merrick

Chief Executive Officer , Ripple Energy

Session 2

An update on the smart infrastructure – realizing the full benefits of the SMIP

11.20

Connecting smart meters to their users: an update from the DCC

Senior Representative, DCC


11.40

Addressing the coverage gap: an update on metering for high-rise and MDUs

  • Taking stock on the development of a high-rise solution: overcoming range limitations
  • An update on installation and implementation: improving wider coverage
  • The importance of working collaboratively to ensure everyone can connect to smart metering services

Paul-Cooper - Alt HAN Co
Paul Cooper

Chair , AltHANCo

11.55

Upgrading the field-force to extract the full benefit of the infrastructure


12.15
Quick-fire update | Technical challenges

WAN coverage update: North region

Arqiva provides highly secure gas and electricity metering communications linking meters with suppliers using long-range radio technology. Join this session for an update on Arqiva’s coverage commitments. 


Dave Morris - Arqiva
Dave Morris

Service & Operations Director , Arqiva – CSP

Session 3

An update on the rollout and its next steps

13.55

Challenging the 2020 deadline: protecting the benefits for consumers

Citizens Advice has called on the government to extend the rollout deadline to 2023 to curb mounting costs and confusion for customers, citing poor consumer experiences, a lack of transparency over costs and ongoing technical problems that have resulted in far fewer meters being installed than projected. Dhara will explore the potential vulnerability of the SMIP’s benefits and emphasise the need to perform another cost-benefit analysis.


Dhara Vyas Citizens Advice Future of Utilities
Dhara Vyas

Head of Future Energy Services , Citizens Advice

14.15

Collaboration for success: sharing insights to develop a whole-system approach


14.35
Case study | Ecotricity

The story so far: Ecotricity’s experiences during the rollout

Mo manages the contractual relationship with all of Ecotricity’s 3rd party suppliers and is heavily involved with the Smart Delivery Programme. Join him to learn what the SMIP has been like to date.


Mohammed Kalva Ecotricity
Mohammed Kalva

Supplier Relationship Manager , Ecotricity

14.50
Case study | Bristol Energy

The story so far: Bristol Energy’s experiences during the rollout

The benefits of smart metering will only be realised with the provision of useful technology and insights for customers, however meters must be on walls before these benefits can be unlocked. Andy will share Bristol’s rollout progress and reflect on lessons learnt so far.


Andrew Coleman Bristol Energy FoU Smart Metering Update 2019
Andrew Coleman

Head of Smart Metering Transition , Bristol Energy

Session 4

Taking engagement further – developing a robust strategy together

15.45

Differentiating messages to ensure the widest possible reach: an update from SEGB


Iagan MacNeil Smart Energy GB FoU Smart Metering Update 2019
Iagan MacNeil

Head of Communications and Policy , Smart Energy GB

16.05

Engaging the next wave of customers: connecting with the higher-hanging fruit


16.25
Roundtable discussions | Customer engagement

With the need for a step-change in installation rates to meet the rollout’s targets, an effective engagement strategy is an essential requisite. This session is an opportunity for senior executives from the industry to brainstorm practical solutions about how best to develop the public’s engagement with the rollout. The room will be split into roundtables led by the facilitators who will then feedback their table’s ideas to the chair.

Finding the sweet spot: tailoring messaging to speak to every consumer

  • Differentiation techniques: sharing ideas about how best to target each segment
  • Moving away from just talking about cost savings: what’s the most appropriate message
  • Working as a united front: strategies for improving public engagement as a whole
  • Overcoming bad press and changing customer attitudes: coordinating a response together
  • Communicating the added benefits of SMETS2 meters: using innovation to add value
  • Involving vulnerable customers in the discussion: tailoring strategies to suit everyone

Jeremy-Yapp-BEAMA-Future of Utilities
Jeremy Yapp

Flexible Energy Systems Portfolio Manager , BEAMA

Jocelyn Mcconnachie - National Grid
Jocelyn McConnachie

Customer Experience Expert , Independent Consultant

Andrew Coleman Bristol Energy FoU Smart Metering Update 2019
Andrew Coleman

Head of Smart Metering Transition , Bristol Energy

Kathryn Buchanan FoU Smart Metering Update 2019
Katharyn Buchanan

Lecturer , University of Essex

Robert Freeman Thames Water
Robert Freeman

Customer Engagement Manager , Thames Water

Iagan MacNeil Smart Energy GB FoU Smart Metering Update 2019
Iagan MacNeil

Head of Communications and Policy , Smart Energy GB

Richard Chavasse

Project Manager , Co-operative Energy

Session 5

Keynote closing address

17.35
Keynote closing address | BEIS

Strategic priorities for 2019 and beyond: securing benefits for customers


Jackie-Oatway, BEIS
Jackie Oatway

Deputy Director for Policy & Governance in the SMIP , BEIS

18.00

Chair’s closing remarks and end of conference

Tickets

All tickets include:

1 day conference pass, lunch, refreshments and a drinks reception

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Venue

Hilton Tower Bridge

Hilton Tower Bridge, London

5 More London Place, Tooley St, London SE1 2BY

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Future of Utilities Report

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The future face of the utility will belong to the bold. Are you prepared?

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