Delivering a smooth roll-out through cross-industry collaboration

18 June 2019

Radisson Blu Portman, London

Future of Utilities: Smart Metering Update is the platform where metering leaders come together to drive the SMIP forward and propel innovation in the industry.

With the 2020 deadline looming, concerns over the programme’s value for money and the next wave of installations ahead, the conference enables new strategies to take seed, connects the who’s who of energy and showcases the best in tech.

Agenda Highlights

Utilising the ground covered so far – making the most of the influx of data

For a wide range of projects, smart meters are the enabling device. Learn how the SMIP is facilitating other changes for the energy ecosystem so that you can understand the benefit of investing in analytical capacity, and prepare your company for the disruption.

An update on the smart infrastructure – realising the full benefits of the SMIP

Uncover crucial insights first-hand from the DCC, the AltHANCo and Arqiva to keep up-to-date with the developments in the essential infrastructure connecting smart metres to their users.

An update on the rollout and its next steps

Take stock on the industry’s progress, and learn what the experience of suppliers has been like during the rollout so far in case studies from Ecotricity and Bristol Energy.

Taking engagement further – developing a robust strategy together

With the need for a step-change in installation rates to meet the rollout’s targets, an effective engagement strategy is an essential requisite. Don’t miss the opportunity to brainstorm practical solutions about how best to develop the public’s engagement with the rollout.

Why Attend?

  • Learn from an array of smart metering leaders from Ecotricity, Bristol Energy, Co-operative Energy and more
  • Don’t miss crucial updates on the smart infrastructure from the DCC, CSPs and the AltHANCo so that you can plan your strategy with as much information as possible
  • Understand the potential of smart metering data so that you can learn how the programme will facilitate other changes for the energy ecosystem
  • Customer engagement roundtables: discover practical solutions about how best to develop an effective engagement strategy
  • Be part of the conversation as the National Audit Office and the Citizens Advice consider how to protect the benefits of the SMIP for consumers
  • Capitalise on 3+ hours of dedicated networking: make the connections that will help you succeed

Speakers

Kenneth Foreman National Audit Office FoU Smart Metering Update 2019

Kenneth Foreman

Audit Principal, National Audit Office

Andrew Coleman Bristol Energy FoU Smart Metering Update 2019

Andrew Coleman

Head of Smart Metering Transition, Bristol Energy

Dhara Vyas Citizens Advice Future of Utilities

Dhara Vyas

Head of Future Energy Services, Citizens Advice

Rebecca Dib Simkin, Octopus Energy, Future of Utilities Speaker

Rebecca Dibb-Simkin

Chief Product Officer , Octopus Energy

Tom Pakenham | Ovo Energy

Tom Pakenham

Director of Electric Vehicles, OVO Energy

Mohammed Kalva Ecotricity

Mohammed Kalva

Supplier Relationship Manager, Ecotricity

Iagan MacNeil Smart Energy GB FoU Smart Metering Update 2019

Iagan MacNeil

Head of Communications and Policy, Smart Energy GB

Jeremy-Yapp-BEAMA-Future of Utilities

Jeremy Yapp

Flexible Energy Systems Portfolio Manager, BEAMA

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Agenda

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Day 1 Tuesday, 18 June 2019

09.00

Welcome address and chair's opening remarks

09.10

Rolling out smart meters: ensuring progress delivers value for money - Kenneth Foreman, Audit Principal, National Audit Office

Session 1

Utilising the ground covered so far – making the most of the influx of data

09.25
Case study | OctopusEnergy

Delivering value-added services by learning from a pattern of daily behaviour

 


Rebecca Dib Simkin, Octopus Energy, Future of Utilities Speaker
Rebecca Dibb-Simkin

Chief Product Officer , Octopus Energy

09.45
Case study | OVO Energy

Unlocking innovation: smart meters as the gateway to the energy system of the future

For a wide range of projects, smart meters are the enabling device, and OVO Energy’s EV strategy is no exception. Learn what it has been like to undertake such a project alongside the smart metering rollout, and how the SMIP is facilitating other changes for the energy ecosystem


Tom Pakenham | Ovo Energy
Tom Pakenham

Director of Electric Vehicles , OVO Energy

10.05

Upgrading analytical capacity: transforming raw data into customer information


10.25
Case study | DNO

Harnessing the benefits of customer data: a DNO’s perspective

• Utilising the customer data that is already accessible: what are the advantages so far
• Taking a whole-system approach to making the most of smart meters: innovation from collaboration
• Working together to improve wider access to data: the importance of the SMETS2 rollout


Session 2

An update on the smart infrastructure – realizing the full benefits of the SMIP

11.20

Connecting smart meters to their users: an update from the DCC

Senior Representative, DCC


11.40

Addressing the coverage gap: an update on metering for high-rise and MDUs

  • Taking stock on the development of a high-rise solution: overcoming range limitations
  • An update on installation and implementation: improving wider coverage
  • The importance of working collaboratively to ensure everyone can connect to smart metering services

Paul Cooper AltHANCo FoU Smart Metering Update 2019
Paul Cooper

Chair , AltHANCo

11.55

Upgrading the field-force to extract the full benefit of the infrastructure


12.15
Quick-fire update | Technical challenges

WAN coverage update: North region


Dave Morris

Service & Operations Director , Arqiva – CSP

Session 3

An update on the rollout and its next steps

13.55

Challenging the 2020 deadline: protecting the benefits for consumers


Dhara Vyas Citizens Advice Future of Utilities
Dhara Vyas

Head of Future Energy Services , Citizens Advice

14.15

Collaboration for success: sharing insights to develop a whole-system approach


14.35
Case study | Ecotricity

The story so far: Ecotricity’s experiences during the rollout


Mohammed Kalva Ecotricity
Mohammed Kalva

Supplier Relationship Manager , Ecotricity

14.50
Case study | Bristol Energy

The story so far: Bristol Energy’s experiences during the rollout


Andrew Coleman Bristol Energy FoU Smart Metering Update 2019
Andrew Coleman

Head of Smart Metering Transition , Bristol Energy

Session 4

Taking engagement further – developing a robust strategy together

15.45

Differentiating messages to ensure the widest possible reach: an update from SEGB


Iagan MacNeil Smart Energy GB FoU Smart Metering Update 2019
Iagan MacNeil

Head of Communications and Policy , Smart Energy GB

16.05

Engaging the next wave of customers: connecting with the higher-hanging fruit


16.25
Out-of-industry insight 

Undertaking a broad public information campaign

 


16.45
Roundtable discussions | Customer engagement

With the need for a step-change in installation rates to meet the rollout’s targets, an effective engagement strategy is an essential requisite. This session is an opportunity for senior executives from the industry to brainstorm practical solutions about how best to develop the public’s engagement with the rollout. The room will be split into roundtables led by the facilitators who will then feedback their table’s ideas to the chair.

Finding the sweet spot: tailoring messaging to speak to every consumer

  • Differentiation techniques: sharing ideas about how best to target each segment
  • Moving away from just talking about cost savings: what’s the most appropriate message
  • Working as a united front: strategies for improving public engagement as a whole
  • Overcoming bad press and changing customer attitudes: coordinating a response together
  • Communicating the added benefits of SMETS2 meters: using innovation to add value
  • Involving vulnerable customers in the discussion: tailoring strategies to suit everyone

Jeremy-Yapp-BEAMA-Future of Utilities
Jeremy Yapp

Flexible Energy Systems Portfolio Manager , BEAMA

Jocelyn Mcconnachie - National Grid
Jocelyn McConnachie

Customer Experience Expert , Independent Consultant

Andrew Coleman Bristol Energy FoU Smart Metering Update 2019
Andrew Coleman

Head of Smart Metering Transition , Bristol Energy

Duncan Carter Cooperative Energy Future of Utilities
Duncan Carter

Smart Metering Programme Director , Co-operative Energy

Kathryn Buchanan FoU Smart Metering Update 2019
Katharyn Buchanan

Lecturer , University of Essex

Session 5

Keynote closing address

Keynote closing address | BEIS

Strategic priorities for 2019 and beyond: securing benefits for customers

Senior Representative, BEIS


18.00

Chair’s closing remarks and end of conference

Upcoming Report

The Future of Utilities Report

The Future of Utilities report presents fresh insights on the road ahead for the utilities ecosystem.

The future face of the utility will belong to the bold. Are you prepared?

The Future of Utilities Report will be launched at Future of Utilities Summit – pre-register for your digital download, and get your physical copy at the event!

Who Attends

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All tickets include:

1 day conference pass, lunch, refreshments and a drinks reception

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15% off

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Venue

Radisson Blue Portman

Radisson Blu Portman, London

22 Portman Square, Marylebone, London W1H 7BG

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