New directions in the energy market: smart retail, grids and metering

16 – 17 October 2019

The Guoman Tower, London

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New directions in the energy market: smart retail, grids and metering

16 – 17 October 2019

The Guoman Tower, London

GET YOUR TICKET NOW

“Smart Energy is the must-attend event for utilities. Excellent speakers – informative and entertaining, and really addressing the key topics.”

Chief Product Officer, Octopus Energy

The future of energy starts here

Future of Utilities: Smart Energy 2019 enables you to develop your strategy to take advantage of disruption by bringing together experienced, top-level speakers from a wide variety of challengers and incumbents alike for two days of collaboration across three different tracks.

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2 days | 3 tracks | personalise your agenda

Energy Retail Track

Smart Grids Track

Smart Metering Track

Hear from EDF Energy, Tonik Energy, Gnergy, Twenty Energy and more on how to captivate the energy customer of the future

Join SP Energy Networks, SSE, innogy, UK Power Networks and more to understand your role in the system of the future

Learn from BEIS, Arqiva, Drax Power, Ofgem and more to master your SMIP and unlock the gateway to a new wave of energy innovation

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2019 Themes

The Future of Utilities: Smart Energy agenda is built by the industry, for the industry. We have conducted extensive research with the energy community and have distilled the most compelling ideas and speaker recommendations into two days of content set to transform the industry.

Click below for more information on the 3 key conference themes:

ENERGY RETAIL >>>

SMART GRIDS >>>

SMART METERING >>>

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“The combination of insightful speakers with real-world experience and an engaged, knowledgeable audience created opportunities for valuable conversations and networking. I look forward to participating again in future.”

Commercial Director, Open Energi

Agenda

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Day 1 Wednesday, 16 October 2019

Day 2 Thursday, 17 October 2019

09.00

Welcome address and chair's opening remarks

Session 1

09.10 - Gearing up together for the ecosystem of the future

Digitalising across the board to create a better tomorrow

What are the key priorities for the industry in the face of a challenging future?
Developing a new strategy to take advantage of the opportunities new energy presents
Digitalising processes and products to meet customers’ expectations
Enhancing the supplier-customer relationship with technology

Rebecca Sedler

Director of I&C , EDF Energy

Facilitating a smart grid for all: responding to evolving needs on the system

Outlining a vision of the industry of 2030
Key milestones to meet during the DSO transition
Adjusting to the rise of distributed energy resources
Engaging with customers, stakeholders and industry peers to develop whole system

Suleman Alli

Director of Strategy , UK Power Networks

Flexible foundations for a customer-centric energy system

Our electricity system is changing: what challenges lie ahead?
How will smart home devices unlock flexibility?
Empowering and supporting customers throughout the transition to a decarbonised lifestyle

Tom Pakenham

Director of Electric Vehicles , Kaluza

Panel discussion

Strategic priorities in a changing world: sharing plans across the industry

Working together to carve out the future as an industry
What will the energy ecosystem of the future look like?
Taking advantage of the incredible opportunities that digitalisation offers
What will the future role of suppliers and networks look like?
Resetting company culture to adapt to the digital revolution

Suleman Alli

Director of Strategy , UK Power Networks

Rebecca Sedler

Director of I&C , EDF Energy

Tom Pakenham

Director of Electric Vehicles , Kaluza

Kerry Maisey

Director of Smart Integration and Business Readiness , Drax Power

Session 2

11.10 - Reinventing the customer journey | The electricity system of the future

Blue Stage: Reinventing the customer journey

Red Stage: The electricity system of the future

Case Study | EDF Energy

Opportunities in the revolution: transforming business models with new technologies

The fundamental need for energy won’t disappear, but traditional ways of working with customers needs to change to deliver the energy transition. Demand for digital is radically increasing. Learn how EDF Energy is seizing those opportunities including digital energy efficiency solutions and services to enable its customers to manage their energy better.

Filomena La Porta

Head of Data Analytics, Reporting & CRM , EDF Energy

Using AI & machine learning to design a new way of interacting with customers

Senior representative – Gentrack

Panel discussion

Keeping up with the tech giants: creating frictionless experiences

• Mapping out a vision for the future: reframing the relationships utilities have with their customers
• Offering value-added services to go the extra mile
• Standing out from the crowd: grabbing the attention of the customers of the future
• Finding inspiration: who are the organisations to look to for excellent customer service?
• Segment of one: strategies for making each interaction feel entirely individualised
• Meeting rising expectations: investing in customer experience to keep pace with other industries

Bill Bullen

Chief Executive Officer , Utilita Energy

Pamela Conway

Digital Director , Drax Retail

Jon Paull

Operations Director , Octopus Energy

Filomena La Porta

Head of Data Analytics, Reporting & CRM , EDF Energy

Rethinking traditional approaches

• Transforming business models to work together to deliver on the nation’s carbon reduction commitments
• Adapting approaches to deliver truly innovative solutions
• Stepping up to the challenge of delivering the energy network of the future

Andrew Roper

Distribution System Operations Director , SSEN

Case study | Zero2050

Speeding up the progress of decarbonising South Wales

Zero2050 is an initiative led by National Grid building partnerships to work collaboratively to achieve a zero-carbon future. Ili will discuss some of the preliminary results from the novel approach to innovation using design thinking.

Transforming the distribution system: Vision 2025 and technology roadmap

• Identifying the relevant technology domains
• Defining a technology supported vision
• Designing the associated roadmap

Paulo Líbano Monteiro

Director of Technology and Innovation , EDP Distribuição

Panel discussion

Developing strategies fit for tomorrow’s ecosystem

• What is the role of networks on the journey to a lower carbon future?
• Continuously adapting and evolving: viewing entire ecosystem change as an iterative process
• Working with suppliers to deliver more from the energy market
• How can networks ensure consumers are empowered as energy systems become more local
• To what extent is it important for networks to be transparent and open?
• Using technology to extend the reliability and resilience of the network
• Ensuring that vulnerable customers are protected as the networks undergo transformation

Paulo Líbano Monteiro

Director of Technology and Innovation , EDP Distribuição

Andrew Roper

Distribution System Operations Director , SSEN

Iliana Portugues

Head of Innovation , National Grid

Randolph Brazier

Head of Innovation and Development , Energy Networks Association

Session 3

13.55 - Innovative propositions for a smarter era | Developing a flexible electricity system

Blue Stage: Innovative propositions for a smarter era

Red Stage: Developing a flexible electricity system

Case Study | TOTO Energy

Ironing out the creases for smart meter installation bookings

TOTO Energy builds on its customer base directly through door to door or telesales and during the process, TOTO has been able to book smart metering installations at the time of switching. Learn more about the journey it has been through and how it is planning to build on this process via switching sites for suppliers.

Chris Allen

Managing Director , TOTO Energy

Unlocking the predictive power of smart meter data

Digital innovation begins with a deep understanding of what drives customer behaviour. Join David to understand how to leverage data using machine learning insights in order to translate customer data into usable information that will help you unlock its full value.

David Boundy

Chief Technology Officer and General Manager Europe , Innowatts

Case Study | Social Energy

Social Energy’s network is made up of its customers, their solar and their storage, all wirelessly linked, creating a power station in the sky. It connects its customers’ solar to approved energy storage products and trads that energy through its AI software and utility. The pass revenue this generates through to customers, resulting in electricity bills that are up to 70% cheaper. Find out more about this innovative proposition to understand how disrupters are challenging what it means to be an energy supplier.

Jason Sharpe

Chief Operations Officer , Social Energy

Panel discussion

Innovation in a smart world: adopting new thinking in a data rich environment

• How realistic is the threat of entrance from technologically-savvy rivals outside the industry?
• To what extent does the industry have the analytical capacity to make the most of smart metering data
• Using smart propositions to support vulnerable customers
• How important will new technology become over the next 5 years?
• Utilising data to create a more personalised experience
• Providing further services: the end of energy as a commodity?

Diogo Coutinho

Product Manager , Shell

Matt Cole

Head of Policy & Social Energy , npower

Jason Sharpe

Chief Operations Officer , Social Energy

Chris Allen

Managing Director , TOTO Energy

Case Study | UK Power Networks

Flexibility Roadmap

Flexibility is the future for electricity networks. Hear the radical propositions UK Power Networks has been looking at to drive the market for flexibility services, so that you can reduce your customers’ bills.

Rona Mitchell

Innovation Engineer , UK Power Networks

Panel discussion

Adapting the system to changes in the way energy is produced and consumed

• The role of flexibility in future networks
• The road towards becoming a “neutral market facilitator”: key milestones en route to the DSO
• Integrating different storage technologies across the system
• To what extent will demand-side response play a role in the future?
• Creating a market for flexibility services
• Building a business case for energy storage technologies

Amit Oza

Managing Director , Belectric

Ben Godfrey

Network Strategy Team Manager , Western Power Distribution

Lily Frencham

Senior Policy Manager , The Association for Decentralised Energy

Mark Turrell

Director , Capitas Finance

Rona Mitchell

Innovation Engineer , UK Power Networks

Session 4

15.45 - Opportunities for tariff innovation in a smart world / Energy supply market structural reform | The opportunities and challenges of electrifying the future

Blue Stage: Opportunities for tariff innovation in a smart world / Energy supply market structural reform

Red Stage: The opportunities and challenges of electrifying the future

Case study | Agile Octopus

Plunge pricing: designing a tariff for EVs, storage heaters, and off-peak users

By creating tariff structures for different types of customers, Octopus Energy has been able to carefully design products that expertly cater to the needs of its consumer. Learn how to think outside the box and innovatively use smart meter data to deliver services that are tailored to different segments.

Natalia Peralta Silverstone

Strategic Partnerships Manager , Octopus Electric Vehicles

Using technology to create products customers really want

Simon Sear

Chief Innovation Officer , BJSS

Energy supply market structural reform

Adjusting regulation to disruption

The energy market has been transformed over the past 24 months by disruptive business models, innovative technologies, and environmental policies. Is the current framework still fit-for-purpose? To what extent does regulation facilitate further innovation in the industry? Join this session to understand the role of regulation in the profound transformation the market is undergoing in its effort to secure clean, reliable and affordable energy.

Chris Harris

Head of Regulation , npower

Utilising electric vehicles to stabilise the low voltage grid

Electric vehicles can be integrated into the grid to create storage capacity, but also stabilising it at times of exceptional peak demand or to prevent grid disturbances. Technology has reached proof-of-concept stage and is moving forwards to be commercialised. Join this session to learn Rainer’s predictions for the future of Vehicle-to-Grid services.

Rainer Bachmann

Head of Platforms and Operations, E-Mobility , E.ON

Panel discussion

The role of grids in meeting the 2030 renewable heat and transport targets

• Tripling peak capacity: how can networks cope
• Is the pace of network change adequate?
• Innovation strategies to meet new demands
• Balancing mobility needs with network resilience
• Using smart technology to dynamically balance supply and demand
• To what extent is the pace of network change set to facilitate the Government’s goals
• Low carbon solutions: going beyond electrification

Karl Anders

Managing Director, eMobility , innogy

Mark Meyrick

Head of Smart Grids , Ecotricity

Sally Fenton

Head of Smart Energy Innovation , BEIS

Rainer Bachmann

Head of Platforms and Operations, E-Mobility , E.ON

Pedro Marques

Commercial Deputy Director , EDP Distribuição

16.45

Chair’s closing remarks and drinks reception

Session 5

09.00 - Adapting to full-ecosystem disruption

Chair’s opening remarks

Hayley Monks

Managing Director , Think Inspire & Create

Rethinking the role of a supplier: energy as a service

Undertaking a new approach in energy to adapt to industry disruption
Leading the transition towards a more sustainable and secure future
Using technology to make lives easier for customers
The future of the connected home: IoT, energy saving products and technological innovations

Chris Russell

Managing Director , Tonik Energy

Adopting truly innovative strategies for the energy system of the future

Developing new solutions to deliver industry-wide benefits
Overcoming the challenges of the changing energy landscape
Making the most of the opportunities a low carbon world could offer

Frank Mitchell

Chief Executive Officer , SP Energy Networks

Panel discussion

Future priorities for a smart, flexible energy market

Which technologies are most likely to take hold over the next 5 years?
Taking advantage of the new commercial opportunities disruption presents
Making the most of the new sea of data
Thinking differently to deliver true value to customers
Developing new processes to transform operations and reduce costs

Frank Mitchell

Chief Executive Officer , SP Energy Networks

Chris Russell

Managing Director , Tonik Energy

Session 6

11.05 - New business models for a smarter market | An update on the smart infrastructure / Ramping up installations to unlock the benefits of smart

Blue Stage: New business models for a smarter market

Red Stage: An update on the smart infrastructure / Ramping up installations to unlock the benefits of smart

Keynote address

Putting customer experience at the heart of the energy transition

The future energy world combines smart networks and intelligent solutions, but it will fail without the most important element of the equation – people. Transforming a brand means more than just offering new products, it is about revolutionising ways of working and how you deliver for customers for the long term. Join Belinda to discover how E.ON is leveraging direct customer experience to involve and excite customers in the future energy world.

Belinda Moore

Director of Marketing and Communications , E.ON

Case study | GnERGY

Providing gas and electricity in an open and honest way

GnERGY is a new breed of community energy suppliers in the UK offering competitive pricing and transparent billing. Managed by ex-Gurkhas GnERGY boasts that it runs its company the same way it approaches life – with efficiency, commitment, simplicity and honestly. Customers can even drop into the office to chat things through face to face. Hear more about GnERGY and how its different from ‘traditional suppliers’ so that you can understand the changing competition in the energy market to inform your business strategy.

Tikendra Dewan

Chief Executive Officer , GnERGY

Case study | Twenty Energy

Twenty Energy is a unique energy provider that has set aside 25 million shares in the company to split amongst the charities nominated by its customers, whilst promising to deliver best in class levels of service with fair and simple pricing plans. This is a new model for the sector catering for consumers that care about the values of their supplier. Join Kevin to learn more about this exciting new supplier to take stock as the industry evolves.

Kevin Stoker

Chief Executive Officer , Twenty Energy

Panel discussion

Redesigning business models to be resilient to the disruption ahead

• Adapting business models to a changing market: new avenues in a smarter world
• What will the role of a supplier be in a data rich, smart future?
• How might consolidation develop over the next 5 years?
• What can be done to improve consumer engagement with the energy market?
• How can branding be used to reduce customer churn?
• What role can technology play in helping the industry escape commoditisation?

Belinda Moore

Director of Marketing and Communications , E.ON

Kevin Stoker

Chief Executive Officer , Twenty Energy

Bram Van Der Wal

Head of Strategic Marketing Development International , innogy SE

Tikendra Dewan

Chief Executive Officer , GnERGY

Neil Barnes

Deputy Director , Ofgem

Connecting smart meters to their users: an update from the DCC

Chris Barlow

Innovation Director , DCC

WAN coverage update: North region

Arqiva connects people for an enriched and safer life, delivering communications and broadcast technology that’s innovative and secure. As part of this it provides the smart metering network for the North of England and Scotland.

Dave Morris

Service & Operations Director , Arqiva – CSP

Ramping up installations to unlock the benefits of smart

Case study | Drax Power

Undertaking the smart metering rollout: the Drax Power story

Kerry Maisey

Director of Smart Integration and Business Readiness , Drax Power

Case study | IMServ

IMServ is one of the UK’s leading Energy Data Collection and Meter Operations service providers, covering over 25% of the UK’s entire electricity consumption with over 300,000 metering points.

Chiko Wade

Services Business Development Manager , IMServ

Understanding the advantages of behavioural science for increasing

Jesper Akesson

Managing Director , The Behaviouralist

Session 7

13.50 - Innovation hub | Securing smart benefits for consumers

Blue Stage: Innovation hub

Red Stage: Securing smart benefits for consumers

In this session, hear presentations and demos from those driving innovation in the utilities sector.

Demo | Localz

Improving customer experience and efficiency through location technology

Uber has turned the service world on its head setting a whole new standard for day of service communications. ‘Uberized’ consumers expect real-time transparency and control. The Localz operational platform enables real-time tracking of the service technician, accurate ETAs and two-way communication. Localz “on my way” messaging increases customer satisfaction and improves first time access rates. A solution being used by the likes of the RAC, DPD, OVO Energy and British Gas, Localz takes the communication complexity out of on the day service, providing businesses with mobile workforce solutions to deliver a frictionless last mile customer experience.

Ashley Brooks

Sales Director , Localz

Demo | n3rgy

Simply liberalising and commoditising access to smart meter data so that all innovators and entrepreneurs can launch our future energy systems and services. No longer is smart meter data hidden behind regulation, complex technical systems and high costs. You can get access to the smart meter data from millions of homes and businesses immediately plus the tools you need to ensure compliance with general data privacy needs.

Matthew Roderick

Founder , n3rgy

Demo | Qbots

Qbots’ mission is to build and operate a Federated Power Plant that aggregates and utilises flexibility in consumer demand along with renewables & battery storage. This enables localised trading and balancing, for building smart energy systems of the future.

Vijay Natarajan

Co-Founder and Chief Operating Officer , Qbots

CASE STUDY | Gorilla

Meet Gorilla, the next-gen utility pricing engine

Without an intelligent pricing system, businesses cannot run efficiently because quote calculations can take up hours, data isn’t maximised to its full potential and billing runs fail. Learn more about the benefits of a pricing & quoting system that is built for the scale and complexity of the utilities industry so that you can adapt your products faster to make more money from new and existing customers while reducing risk.

Ruben Van den Bossche

Co-founder & Managing Director , Gorilla

Building a flexibility marketplace

James Johnston is the CEO and Co-founder of Piclo, the UK’s leading online marketplace for local flexibility trading. Prior to Piclo, James spent 3 years researching microgrids at University of Strathclyde. James is also the founder of Solar Sketch, a design company for the solar industry and worked at international engineering firm Arup. He is a published author contributing chapters to Academic Press books on peer-to-peer energy and local flexibility trading.

James Johnston

Chief Executive Officer , Piclo

Building consumer protections into smart homes

There are potential benefits to the new tech but our research shows the journey to ‘smart’ should come with safeguards. The way people engage with their energy — and the energy market more widely — is likely to change in the coming years. One contributing factor could be the smart home. As these products become more embedded in people’s daily activities, we also need to ensure they’re protected from possible detriment.

Rajni Nair

Senior Policy Researcher , Citizens Advice

Understanding future technology options as a result of the SMIP

Phil Steele leads Octopus Energy’s work on innovative time-of-use tariffs and connected products and services. Learn how metering can be used to unlock new propositions for customers to offer up real benefits from the SMIP.

Phil Steele

Future Technology Evangelist , Octopus Energy

Realising the consumer benefits of smart data

Jeremy Yapp

Head of Flexible Energy Systems , BEAMA

Session 8

15.15 - Consumer engagement

Differentiating messages to ensure the widest possible reach: an update from SEGB

Liz Dawson

Policy & Public Affairs Manager , Smart Energy GB

Panel discussion

Finding the sweet spot: tailoring messaging to speak to every consumer

New strategies in customer engagement for a smarter energy market
Communicating value to customers: defining a united strategy together as an industry
Listening to your data: adapting and evolving based on what works
What is the role of loyalty in customer engagement?
Adjusting customers to the developments of the system: communicating the benefits of change
How can technology be used to improve engagement

Olivia Khwaja

Head of Smart Customer Strategy, UK Home , British Gas

Patricia Sanchez Diaz

Customer Experience Lead, Senior Manager , Centrica

Jocelyn McConnachie

Customer Experience Expert , Independent Consultant

Tom Pollock

Head of Insight Delivery Services , Northern Gas Networks

Stephen Murray

Head of Energy , Moneysupermarket.com

Session 9

16.25 - Long term priorities for the energy market

Keynote closing address

Dermot Nolan

Chief Executive Officer , Ofgem

16.50

Chair’s closing remarks and end of conference

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