Driving a smarter route to Net Zero

Fireside chat

Contending with the energy crisis

• Preparing for the cold: what smarter products and tariffs could help consumers reduce costs for the upcoming winter?
• Bearing the costs of the crisis: how should they be distributed and how can customers be best protected?
• The sustainability factor: how can the threat high prices pose to decarbonisation goals be mitigated?
  Reflecting on the lessons for suppliers: what should be the key priorities for future market design?
• Better managing volatility going forwards: what more can capital markets do?
• What needs to change to build back investor confidence in the sector?

Interview

Moving with the curve: evolving with market trends and customer expectations

• How are the trends driving the energy supply market set to develop from here?
• Courting the conscientious consumer: how can suppliers nurture new levels of engagement?
• Innovation in the face of regulatory constraints: where does the greatest scope lie?

Fireside chat

Succeeding as a supplier of last resort

• What are the key takeaways for suppliers from the past 12 months?
• Understanding long-term ROI: how can it most accurately be predicted?
• Optimising onboarding: how could better data migration smooth the process?
• Maintaining quality of service: what are challenges?
• From green tariffs and sophisticated products to greater flexibility: how can suppliers retain next-gen customers?

Panel

Charting the future shape of energy retail: economic regulation perspectives

• The profitability question: how can the costs of the crisis, consumer support and decarbonisation all be absorbed?
• Balancing social and environmental impacts: how might business models need to change?
• Is an energy price cap sustainable in the long term and, if so, how?
• Restoring effective competition in energy retail: what needs to change?
• How might regulation better support suppliers and consumers in the short and long term?

Lunch

Keynote

Supporting customers through the affordability crisis: managing and mitigating fuel poverty

Interview

Transforming billing for households and suppliers

• Reducing cost to serve: enabling lower prices through streamlined billing operations
• Making the move to RPA: how can remaining obstacles be overcome?
• From making bills engaging to flexible billing frequency: exploring advanced personalisation
• Reconciling good communication with the constraints of compliance: what are the solutions?

Fireside chat – Towards smarter prepayment

Alleviating costs and boosting innovation for vulnerable consumers

• The evolving prepayment market: how should suppliers prepare?
• Serving the most vulnerable: what smart solutions are available to alleviate costs for prepayment customers?
• The risk of bad debt: how can smart prepayment technologies mitigate this?

Fireside Chat

Empathise, engage, and educate: taking an holistic approach to affordability

• Tackling the affordability question: what are the key challenges facing consumers?
• How can smart technologies, products and tariffs make bills more manageable for all customers?
• Educating consumers on their energy efficiency: what strategies are most effective?
• Embedding compassion into service: how can suppliers better support vulnerable customers?
• Responsible debt collection: leveraging data analytics to personalise your approach

Networking break

Keynote

Embracing energy as a service: the changing role of the energy supplier

Fireside chat

From smarter tariffs to renewable traceability: how can data enable better service?

• Unlocking customer insights: what can data tell us about changing customer behaviours?
• How can suppliers utilise data to offer greater flexibility in tariffs?
• Renewable traceability: how can it be made more visible and what impact will that have on customer decisions?
• Getting ahead of the curve: optimising the power of data to plan new offerings for the long term

Case study

A home grown, decentralised and local system: a spotlight on community energy

• What factors are driving the growth of community energy projects?
• Cheaper and greener: reducing costs and carbon through local generation
• Local energy for local people: what benefits are felt throughout local economies?
• How do energy suppliers need to adapt as community energy projects disrupt the market?
• To what extent is the Smart Export Guarantee fit for the future?

Fireside chat

Deepening the customer relationship

• Building back trust: how should energy suppliers approach and mend negative consumer perceptions?
• The power of a purpose-driven brand: to what extent do ESG factors drive customer loyalty?
• Treating energy as a service: how must suppliers evolve to build a more holistic relationship with customers?
• From leasing to pay-as-you-go: exploring innovative models to meet new customer needs
• Securing a long-term relationship: how can suppliers create stickiness and boost retention?

Keynote

A smart meter in every home: strategies to meet the 2025 target

Fireside chat

Tapping into smart meter data: unlocking the transformational potential

• Combining smart meter data with other data streams: is this the key to delivering truly useful and actionable insights?
• Achieving real-time insight: how can technological barriers be overcome?
• Engaging customers with the benefits of smart meters – what works and what doesn’t?
• Smart meter data and the pursuit of net zero: maximising the potential

Keynote

The market-wide half-hourly settlement: assessing progress to date

End of conference and drinks reception