New directions in the energy market: smart retail, grids and metering
16 – 17 October 2019
The Guoman Tower, London
New directions in the energy market: smart retail, grids and metering
16 – 17 October 2019
The Guoman Tower, London
“Smart Energy is the must-attend event for utilities. Excellent speakers – informative and entertaining, and really addressing the key topics.”
Chief Product Officer, Octopus Energy
The future of energy starts here
Future of Utilities: Smart Energy 2019 features more energy brands than any event that has come before it. From massive incumbents to agile challenger brands, 300+ key industry players are coming together for two days of collaboration set to transform the future of the energy ecosystem.
2019 Themes
The Future of Utilities: Smart Energy agenda is built by the industry, for the industry. We have conducted extensive research with the energy community and have distilled the most compelling ideas and speaker recommendations into two days of content set to transform the industry.
Click below for more information on the 3 key conference themes:
2019 Themes
The Future of Utilities: Smart Energy agenda is built by the industry, for the industry. We have conducted extensive research with the energy community and have distilled the most compelling ideas and speaker recommendations into two days of content set to transform the industry.
Click below for more information on the 3 key conference themes:
Speakers
Frank Mitchell
Chief Executive Officer, SP Energy Networks
Rebecca Sedler
Director of I&C, EDF Energy
Belinda Moore
Director of Marketing and Communications, E.ON
Suleman Alli
Director of Strategy, UK Power Networks
Bill Bullen
Chief Executive Officer, Utilita Energy
Pamela Conway
Digital Director, Drax Retail
Dermot Nolan
Chief Executive Officer, Ofgem
Paulo Líbano Monteiro
Director of Technology and Innovation, EDP Distribuição
“The combination of insightful speakers with real-world experience and an engaged, knowledgeable audience created opportunities for valuable conversations and networking. I look forward to participating again in future.”
Commercial Director, Open Energi
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Agenda
- All Topics
Day 1 Wednesday, 16 October 2019
Day 2 Thursday, 17 October 2019
Welcome address and chair's opening remarks
09.10 - Gearing up together for the ecosystem of the future
Digitalising across the board to create a better tomorrow
- What are the key priorities for the industry in the face of a challenging future?
- Developing a new strategy to take advantage of the opportunities new energy presents
- Digitalising processes and products to meet customers’ expectations
- Enhancing the supplier-customer relationship with technology
Rebecca Sedler
Director of I&C , EDF Energy
Facilitating a smart grid for all: responding to evolving needs on the system
- Outlining a vision of the industry of 2030
- Key milestones to meet during the DSO transition
- Adjusting to the rise of distributed energy resources
- Engaging with customers, stakeholders and industry peers to develop whole system
Suleman Alli
Director of Strategy , UK Power Networks
Flexible foundations for a customer-centric energy system
- Our electricity system is changing: what challenges lie ahead?
- How will smart home devices unlock flexibility?
- Empowering and supporting customers throughout the transition to a decarbonised lifestyle
Tom Pakenham
Director of Electric Vehicles , Kaluza
Panel discussion
Strategic priorities in a changing world: sharing plans across the industry
- Working together to carve out the future as an industry
- What will the energy ecosystem of the future look like?
- Taking advantage of the incredible opportunities that digitalisation offers
- What will the future role of suppliers and networks look like?
- Resetting company culture to adapt to the digital revolution
Suleman Alli
Director of Strategy , UK Power Networks
Bjoern Reinke
Director, Smart Metering , Drax Power
Rebecca Sedler
Director of I&C , EDF Energy
Tom Pakenham
Director of Electric Vehicles , Kaluza
11.10 - Reinventing the customer journey | The electricity system of the future
Case Study | EDF Energy
Opportunities in the revolution: transforming business models with new technologies
The fundamental need for energy won’t disappear, but traditional ways of working with customers needs to change to deliver the energy transition. Demand for digital is radically increasing. Learn how EDF Energy is seizing those opportunities including digital energy efficiency solutions and services to enable its customers to manage their energy better.
Filomena La Porta
Head of Data Analytics, Reporting & CRM , EDF Energy
Panel discussion
Keeping up with the tech giants: creating frictionless experiences
• Mapping out a vision for the future: reframing the relationships utilities have with their customers
• Offering value-added services to go the extra mile
• Standing out from the crowd: grabbing the attention of the customers of the future
• Finding inspiration: who are the organisations to look to for excellent customer service?
• Segment of one: strategies for making each interaction feel entirely individualised
• Meeting rising expectations: investing in customer experience to keep pace with other industries
Bill Bullen
Chief Executive Officer , Utilita Energy
Pamela Conway
Digital Director , Drax Retail
Jon Paull
Operations Director , Octopus Energy
Filomena La Porta
Head of Data Analytics, Reporting & CRM , EDF Energy
Rethinking traditional approaches
• Transforming business models to work together to deliver on the nation’s carbon reduction commitments
• Adapting approaches to deliver truly innovative solutions
• Stepping up to the challenge of delivering the energy network of the future
Andrew Roper
Distribution System Operations Director , SSEN
Transforming the distribution system: Vision 2025 and technology roadmap
• Identifying the relevant technology domains
• Defining a technology supported vision
• Designing the associated roadmap
Paulo Líbano Monteiro
Director of Technology and Innovation , EDP Distribuição
Panel discussion
Developing strategies fit for tomorrow’s ecosystem
• What is the role of networks on the journey to a lower carbon future?
• Continuously adapting and evolving: viewing entire ecosystem change as an iterative process
• Working with suppliers to deliver more from the energy market
• How can networks ensure consumers are empowered as energy systems become more local
• To what extent is it important for networks to be transparent and open?
• Using technology to extend the reliability and resilience of the network
• Ensuring that vulnerable customers are protected as the networks undergo transformation
Paulo Líbano Monteiro
Director of Technology and Innovation , EDP Distribuição
Andrew Roper
Distribution System Operations Director , SSEN
13.55 - Innovative propositions for a smarter era | Developing a flexible electricity system
Case Study | Solarplicity Energy
Solarplicity has teamed up with Stoke-on Trent City Council to provide tenants with solar panels, energy storage units, smart meters and LED technology in their homes, all free of charge. The first scheme of its kind in the UK has reached over 3500 sign-ups and provides. Join Tim to learn more about this new and unique solution and the benefits it is providing to stakeholders to get inspiration for innovative projects your company could undertake.
Tim Day
Head of Community Energy , Solarplicity
Unlocking the predictive power of smart meter data
Digital innovation begins with a deep understanding of what drives customer behaviour. Join David to understand how to leverage data using machine learning insights in order to translate customer data into usable information that will help you unlock its full value.
David Boundy
Chief Technology Officer and General Manager Europe , Innowatts
Case Study | Social Energy
Social Energy’s network is made up of its customers, their solar and their storage, all wirelessly linked, creating a power station in the sky. It connects its customers’ solar to approved energy storage products and trads that energy through its AI software and utility. The pass revenue this generates through to customers, resulting in electricity bills that are up to 70% cheaper. Find out more about this innovative proposition to understand how disrupters are challenging what it means to be an energy supplier.
Jason Sharpe
Chief Operations Officer , Social Energy
Panel discussion
Innovation in a smart world: adopting new thinking in a data rich environment
• How realistic is the threat of entrance from technologically-savvy rivals outside the industry?
• To what extent does the industry have the analytical capacity to make the most of smart metering data
• Using smart propositions to support vulnerable customers
• How important will new technology become over the next 5 years?
• Utilising data to create a more personalised experience
• Providing further services: the end of energy as a commodity?
Diogo Coutinho
Product Manager , Shell
Matt Cole
Head of Policy & Social Energy , npower
Tim Day
Head of Community Energy , Solarplicity
Jason Sharpe
Chief Operations Officer , Social Energy
Case Study | UK Power Networks
Flexibility Roadmap
Flexibility is the future for electricity networks. Hear the radical propositions UK Power Networks has been looking at to drive the market for flexibility services, so that you can reduce your customers’ bills.
Rona Mitchell
Innovation Engineer , UK Power Networks
Panel discussion
Adapting the system to changes in the way energy is produced and consumed
• The role of flexibility in future networks
• The road towards becoming a “neutral market facilitator”: key milestones en route to the DSO
• Integrating different storage technologies across the system
• To what extent will demand-side response play a role in the future?
• Creating a market for flexibility services
• Building a business case for energy storage technologies
Amit Oza
Managing Director , Belectric
Ben Godfrey
Network Strategy Team Manager , Western Power Distribution
Lily Frencham
Senior Policy Manager , The Association for Decentralised Energy
Mark Turrell
Director , Capitas Finance
Rona Mitchell
Innovation Engineer , UK Power Networks
15.45 - Opportunities for tariff innovation in a smart world / Energy supply market structural reform | The opportunities and challenges of electrifying the future
Case study | Agile Octopus
Plunge pricing: designing a tariff for EVs, storage heaters, and off-peak users
By creating tariff structures for different types of customers, Octopus Energy has been able to carefully design products that expertly cater to the needs of its consumer. Learn how to think outside the box and innovatively use smart meter data to deliver services that are tailored to different segments.
Natalia Peralta Silverstone
Strategic Partnerships Manager , Octopus Electric Vehicles
Energy supply market structural reform
Adjusting regulation to disruption
Chris Harris
Head of Regulation , npower
Panel discussion
The role of grids in meeting the 2030 renewable heat and transport targets
• Tripling peak capacity: how can networks cope
• Is the pace of network change adequate?
• Innovation strategies to meet new demands
• Balancing mobility needs with network resilience
• Using smart technology to dynamically balance supply and demand
• To what extent is the pace of network change set to facilitate the Government’s goals
• Low carbon solutions: going beyond electrification
Karl Anders
Managing Director, eMobility , innogy
Mark Meyrick
Head of Smart Grids , Ecotricity
Sally Fenton
Head of Smart Energy Innovation , BEIS
Chair’s closing remarks and drinks reception
09.00 - Adapting to full-ecosystem disruption
Chair’s opening remarks
Hayley Monks
Managing Director , Think Inspire & Create
Rethinking the role of a supplier: energy as a service
- Undertaking a new approach in energy to adapt to industry disruption
- Leading the transition towards a more sustainable and secure future
- Using technology to make lives easier for customers
- The future of the connected home: IoT, energy saving products and technological innovations
Chris Russell
Managing Director , Tonik Energy
Adopting truly innovative strategies for the energy system of the future
- Developing new solutions to deliver industry-wide benefits
- Overcoming the challenges of the changing energy landscape
- Making the most of the opportunities a low carbon world could offer
Frank Mitchell
Chief Executive Officer , SP Energy Networks
Panel discussion
Future priorities for a smart, flexible energy market
- Which technologies are most likely to take hold over the next 5 years?
- Taking advantage of the new commercial opportunities disruption presents
- Making the most of the new sea of data
- Thinking differently to deliver true value to customers
- Developing new processes to transform operations and reduce costs
Frank Mitchell
Chief Executive Officer , SP Energy Networks
Chris Russell
Managing Director , Tonik Energy
11.05 - New business models for a smarter market | An update on the smart infrastructure
Keynote address
Belinda Moore
Director of Marketing and Communications , E.ON
Case study | GnERGY
Providing gas and electricity in an open and honest way
GnERGY is a new breed of community energy suppliers in the UK offering competitive pricing and transparent billing. Managed by ex-Gurkhas GnERGY boasts that it runs its company the same way it approaches life – with efficiency, commitment, simplicity and honestly. Customers can even drop into the office to chat things through face to face. Hear more about GnERGY and how its different from ‘traditional suppliers’ so that you can understand the changing competition in the energy market to inform your business strategy.
Tikendra Dewan
Chief Executive Officer , GnERGY
Case study | IMServ
Chiko Wade
Services Business Development Manager , IMServ
Case study | My Home Energy
Home Energy is a unique energy provider that has set aside 25 million shares in the company to split amongst the charities nominated by its customers, whilst promising to deliver best in class levels of service with fair and simple pricing plans. This is a new model for the sector catering for consumers that care about the values of their supplier. Join Kevin to learn more about this exciting new supplier to take stock as the industry evolves.
Kevin Stoker
Chief Executive Officer , Twenty Energy
Panel discussion
Redesigning business models to be resilient to the disruption ahead
• Adapting business models to a changing market: new avenues in a smarter world
• What will the role of a supplier be in a data rich, smart future?
• How might consolidation develop over the next 5 years?
• What can be done to improve consumer engagement with the energy market?
• How can branding be used to reduce customer churn?
• What role can technology play in helping the industry escape commoditisation?
Belinda Moore
Director of Marketing and Communications , E.ON
Kevin Stoker
Chief Executive Officer , Twenty Energy
Bram Van Der Wal
Lead Product Development & Head of Smart Data Driven Business , Essent
Tikendra Dewan
Chief Executive Officer , GnERGY
Neil Barnes
Deputy Director , Ofgem
Connecting smart meters to their users: an update from the DCC
Chris Barlow
Innovation Director , DCC
WAN coverage update: North region
Dave Morris
Service & Operations Director , Arqiva – CSP
13.50 - Innovation hub | Ramping up installations to unlock the benefits of smart / Securing smart benefits for consumers
Demo | Localz
Improving customer experience and efficiency through location technology
The Individual Economy – Iconomy is the growth in consumer expectations of getting what they want, where they want it and when they want it. Customers want to know when their delivery or service is coming and to have the flexibility to change details. They are educated by every connected experience and buy from the brands that meet their demands. Localz solutions enable retailers, logistics companies and field services to thrive in the “Iconomy”.
Ashley Brooks
Sales Director , Localz
Demo | n3rgy
Matthew Roderick
Founder , n3rgy
Demo | Qbots
Qbots’ mission is to build and operate a Federated Power Plant that aggregates and utilises flexibility in consumer demand along with renewables & battery storage. This enables localised trading and balancing, for building smart energy systems of the future.
Vijay Natarajan
Co-Founder and Chief Operating Officer , Qbots
CASE STUDY | Gorilla
Meet Gorilla, the next-gen utility pricing engine
Without an intelligent pricing system, businesses cannot run efficiently because quote calculations can take up hours, data isn’t maximised to its full potential and billing runs fail. Learn more about the benefits of a pricing & quoting system that is built for the scale and complexity of the utilities industry so that you can adapt your products faster to make more money from new and existing customers while reducing risk.
Ruben Van den Bossche
Co-founder & Managing Director , Gorilla
Building a flexibility marketplace
James Johnston
Chief Executive Officer , Piclo
Case study | Drax Power
Undertaking the smart metering rollout: the Drax Power story
Bjoern Reinke
Director, Smart Metering , Drax Power
Securing smart benefits for consumers
Building consumer protections into smart homes
Rajni Nair
Senior Policy Researcher , Citizens Advice
15.15 - Consumer engagement
Differentiating messages to ensure the widest possible reach: an update from SEGB
Liz Dawson
Policy & Public Affairs Manager , Smart Energy GB
Panel discussion
Finding the sweet spot: tailoring messaging to speak to every consumer
- New strategies in customer engagement for a smarter energy market
- Communicating value to customers: defining a united strategy together as an industry
- Listening to your data: adapting and evolving based on what works
- What is the role of loyalty in customer engagement?
- Adjusting customers to the developments of the system: communicating the benefits of change
- How can technology be used to improve engagement
Jocelyn McConnachie
Customer Experience Expert , Independent Consultant
Stephen Murray
Head of Energy , Moneysupermarket.com
Tom Pollock
Head of Insight Delivery Services , Northern Gas Networks
Patricia Sanchez Diaz
Customer Experience Lead, Senior Manager , British Gas
16.25 - Long term priorities for the energy market
Keynote closing address
Dermot Nolan
Chief Executive Officer , Ofgem
Chair’s closing remarks and end of conference
REASONS TO
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PARTNER WITH US
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Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors
Media Partners
Who Attends
Attendees
Energy Brands
“I would recommend colleagues attending next year’s Smart Energy conference – It is absolutely relevant for folk relatively new in their career…all the way through to senior decision makers who will benefit from the rounded perspectives shared throughout the two days.”
Head of Policy & Social Energy, npower
Group Discounts
Energy Company Rate
- Save 25% on tickets when booking in a group of 5+
£895- £671.25
Energy Company Rate
- Save 15% on tickets when booking in a group of 3+
£895- £760.75
Standard Rate
- Save 10% on tickets when booking in a group of 3+
£1,395- £1,255.50
Tickets
All tickets include:
2 day conference pass, lunch, refreshments and a drinks reception.
Energy Companies*
save £100 Early Bird Until 27 September
£895.00 + VAT
Full Price £995.00 + VAT
Standard
save £200 Early Bird Until 27 September
£1,395.00 + VAT
Full Price £1,595.00 + VAT