Future of Utilities Smart Energy Inverse

Driving a smarter route to Net Zero

Future of Utilities is bringing together the brightest minds in energy retail to set out the path for a resilient, decarbonised, and smarter industry.

 

With the sector in the spotlight as customers feel the effects of a global energy crisis, it’s never been more important to redefine your transformation agenda and lay out the priorities to build a stronger industry. Map out the smart enabled journey to Net Zero, to digitised CX and networks, and to green heat and smart metering. As the sector navigates an uncertain path, now is the time rewrite the strategies that will define the future.

“Smart Energy is the must-attend event for utilities. Excellent speakers – informative and entertaining, and really addressing the key topics”

Rebecca Dibb-Simkin
Chief Product Officer, Octopus Energy

Speakers

To be the first to see the latest speaker announcements, follow us on LinkedIn.

 

Future of Utilities: Phil Jones, Northern Powergrid - Speaker Headshot

Phil Jones

Chief Executive Officer, Northern Powergrid

Laura Sandys, CI, Future of Utilities

Laura Sandys

Chair, Energy Digitalisation Taskforce

Rebeacca-Sedler, EDF Energy

Rebecca Sedler

Commercial Director, National Grid

Future of Utilities - Chris Carberry

Chris Carberry

Smart Solutions Director, Scottish Power

Alex-Mahon

Alex Mahon

Head of Analytics, UK Power Networks

Future of Utilities: Kayla Ente, BHESCo - Speaker Headshot

Kayla Ente

Chief Executive Officer, Brighton and Hove Energy Services Co-operative

Future of Utilities: Steve Buckley

Steve Buckley

Head of Product and Data Science, Trust Power

Future of Utilities: Kit Dixon, Good Energy

Kit Dixon

Policy and Regulation Manager, Good Energy

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Hot Topics

Green skills, strategies & operations
Rethinking net zero
Engaging the customer in net zero

Net Zero

How can the energy industry navigate a smart route to net zero? Hear the experts share their thoughts on green innovation and how technology can help deliver the UK’s low carbon future.

Energy retail

It’s time to rethink the future of the energy supply market. Hear perspectives from industry leaders and identify the strategies to evolve with market trends and customer expectations

Affordability

With energy costs soaring, mitigating fuel poverty, managing billing, and providing holistic support to customer is essential. Hear how experts from across the sector are tackling these critical issues and collaborate to craft the path forward.

Smart meters & smart tariffs

Smart metering

From the half-hourly settlement to customer engagement, rethink strategies for targeting hard to reach people and properties, and work towards a more data-driven future for smart meters and tariff structures.

Heat

What does the future of green heat look like? Hear what energy experts have to say, including where innovation is most needed and how to bring the customer with you on this change.

Network flexibility

Digitalisation

Flexible, digital, and data-led, hear the latest from the industry’s digitalisation journey and supercharge your approaches to asset management, flexibility, and workforce operations.

“Future of Utilities Smart Energy conference brought together senior influencers and decision makers across the utility space to discuss how technology is transforming energy. The combination of insightful speakers with real-world experience and an engaged, knowledgeable audience created opportunities for valuable conversations and networking. I look forward to participating again in future.”

David Hill
Commercial Director, Open Engergi

Agenda

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Day 1
Monday, 7 November 2022 7 Nov

Session 1

Session one: The smart route to Net Zero

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Keynote

A new era of green innovation: embracing the power of low-carbon technologies


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Keynote

A smart approach to whole system resilience: delivering the UK’s low-carbon future


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Interview

Supercharging sustainability: becoming an operationally greener business

  • The evolving demands of customers, Government and the environment: how might utilities need to adapt?
  • Easy wins: what are the fastest and most effective ways to make operations less carbon-intensive?
  • Leveraging digital in pursuit of net zero: how can the potential be maximised and how quickly?
  • Ancillary benefits: how does efficiency improve sustainability, and how does sustainability drive profit?

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Panel discussion

Coming together on the smart road to net zero

  • Taking stock: what are the key takeaways from the industry’s net zero journey so far?
  • From energy security to cost volatility: what impact has the energy crisis had on the renewables market?
  • From wind and solar to heat pumps and hydrogen: where should investment lie over the next five years?
  • A net-zero power system by 2035: can it be achieved and how important a role will smart technology play?
  • The cost conundrum: how can the industry make green technologies more affordable for customers?
  • Building an energy-efficient consumer base: assessing approaches to smart customer engagement
  • What regulatory change is needed to accelerate green energy and smart technology investment?

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Session 2

Session two: The future of energy regulation

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Keynote

Managing the crisis: Ofgem’s strategies to support the energy industry


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Networking break

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Session 3   |  2 × Streams

Session three

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STREAM
Blue Stage | Building the future energy supply market 1
Red Stage | Preparing for the next stage of the digital revolution 2

Blue Stage | Building the future energy supply market

Fireside chat

Contending with the energy crisis

  • Preparing for the cold: what smarter products and tariffs could help consumers reduce costs for the upcoming winter?
  • Bearing the costs of the crisis: how should they be distributed and how can customers be best protected?
  • The sustainability factor: how can the threat high prices pose to decarbonisation goals be mitigated?
    Reflecting on the lessons for suppliers: what should be the key priorities for future market design?
  • Better managing volatility going forwards: what more can capital markets do?
  • What needs to change to build back investor confidence in the sector?

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Interview

Moving with the curve: evolving with market trends and customer expectations

  • How are the trends driving the energy supply market set to develop from here?
  • Courting the conscientious consumer: how can suppliers nurture new levels of engagement?
  • Innovation in the face of regulatory constraints: where does the greatest scope lie?

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Fireside chat

Succeeding as a supplier of last resort

  • What are the key takeaways for suppliers from the past 12 months?
  • Understanding long-term ROI: how can it most accurately be predicted?
  • Optimising onboarding: how could better data migration smooth the process?
  • Maintaining quality of service: what are challenges?
  • From green tariffs and sophisticated products to greater flexibility: how can suppliers retain next-gen customers?

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Panel

Charting the future shape of energy retail: economic regulation perspectives

  • The profitability question: how can the costs of the crisis, consumer support and decarbonisation all be absorbed?
  • Balancing social and environmental impacts: how might business models need to change?
  • Is an energy price cap sustainable in the long term and, if so, how?
  • Restoring effective competition in energy retail: what needs to change?
  • How might regulation better support suppliers and consumers in the short and long term?

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Lunch

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Red Stage | Preparing for the next stage of the digital revolution

Keynote

Flexible, digital and data-led: recommendations from the Energy Digitalisation Taskforce


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Interview

A digitally empowered workforce: unlocking the potential

  • From the fieldforce to customer support agents: how can digital help boost workforce flexibility, utilisation and efficiency?
  • Workforce empowerment: what technology is available and how is it best implemented?
  • Doing more with data: how to empower staff with insights for quick and informed decisions

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Fireside chat

The data-driven DNO: paving the way for a more efficient, reliable, and sustainable network

  • Dealing with open data: what challenges are DNOs facing in their data management?
  • Boosting network resilience, efficiency, and flexibility: where can data insights make the biggest difference?
  • Coping with the electric vehicle revolution: pathways for real-time, efficient and sustainable load balancing
  • Meeting decarbonisation demand: what role can DNOs play and how can data help?
  • How could more collaborative data sharing be facilitated amongst DNOs?

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Panel

Developing digital infrastructure: pathways, challenges, and opportunities

  • The digitalisation journey: what are the key takeaways from progress so far?
  • The future of smart grids: what opportunities will new technology unlock?
  • How can data sharing between Transmission and Distribution be facilitated, and what are the benefits?
  • Utilising data analytics to support new propositions for customers and prosumer needs
  • Optimising asset capability: how can more granular levels of data be unlocked?
  • A safe and secure network: what cyber security measures must be taken to ensure that assets and data are protected?
  • The digital operative: how must the workforce be reskilled for the digital future?
  • What government and regulatory support is needed to achieve a fully digitalised energy system?

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Lunch

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Session 4   |  2 × Streams

Session four

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STREAM
Blue Stage | Navigating the affordability challenge 1
Red Stage | Supercharging approaches to smart asset management 2

Blue Stage | Navigating the affordability challenge

Keynote

Supporting customers through the affordability crisis: managing and mitigating fuel poverty


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Interview

Transforming billing for households and suppliers

  • Reducing cost to serve: enabling lower prices through streamlined billing operations
  • Making the move to RPA: how can remaining obstacles be overcome?
  • From making bills engaging to flexible billing frequency: exploring advanced personalisation
  • Reconciling good communication with the constraints of compliance: what are the solutions?

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Fireside chat – Towards smarter prepayment

Alleviating costs and boosting innovation for vulnerable consumers

  • The evolving prepayment market: how should suppliers prepare?
  • Serving the most vulnerable: what smart solutions are available to alleviate costs for prepayment customers?
  • The risk of bad debt: how can smart prepayment technologies mitigate this?

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Fireside Chat

Empathise, engage, and educate: taking an holistic approach to affordability

  • Tackling the affordability question: what are the key challenges facing consumers?
  • How can smart technologies, products and tariffs make bills more manageable for all customers?
  • Educating consumers on their energy efficiency: what strategies are most effective?
  • Embedding compassion into service: how can suppliers better support vulnerable customers?
  • Responsible debt collection: leveraging data analytics to personalise your approach

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Networking break

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Red Stage | Supercharging approaches to smart asset management

Keynote

From predictive maintenance to real-time management: what does a smart network look like?


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Interview

Towards better fieldforce management: leveraging the power of digital

What are the principal fieldforce management challenges that energy businesses now face?
From effective scheduling to health & safety: how can data transform operations on a day-to-day basis?
From networks to customers to the environment: where will the wider benefits of data-driven fieldforce management be felt?


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Fireside chat

Digital twins: building the virtual environment for a better future

  • Progress on development: reflecting on the industry’s digital twin journey
  • Adapting the energy system to meet critical challenges: how can digital twins support this?
  • Model and predict: how can insights be used to cut emissions?

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Fireside Chat

Next steps in AI-informed asset management

  • From increased productivity to improved sustainability to reduced costs: where can AI-informed asset management make the biggest difference?
  • To what extent is AI already being deployed and what are the barriers to implementation?
  • Enabling AI to learn: should DNOs share data to support better asset management for all?
  • Knowing the limits: where is human intervention still critical?

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Networking break

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Session 5   |  2 × Streams

Session five

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STREAM
Blue Stage | The evolving customer-supplier relationship 1
Red Stage | The future of green heat 2

Blue Stage | The evolving customer-supplier relationship

Keynote

Embracing energy as a service: the changing role of the energy supplier


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Fireside chat

From smarter tariffs to renewable traceability: how can data enable better service?

  • Unlocking customer insights: what can data tell us about changing customer behaviours?
  • How can suppliers utilise data to offer greater flexibility in tariffs?
  • Renewable traceability: how can it be made more visible and what impact will that have on customer decisions?
  • Getting ahead of the curve: optimising the power of data to plan new offerings for the long term

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Case study

A home grown, decentralised and local system: a spotlight on community energy

  • What factors are driving the growth of community energy projects?
  • Cheaper and greener: reducing costs and carbon through local generation
  • Local energy for local people: what benefits are felt throughout local economies?
  • How do energy suppliers need to adapt as community energy projects disrupt the market?
  • To what extent is the Smart Export Guarantee fit for the future?

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Fireside chat

Deepening the customer relationship

  • Building back trust: how should energy suppliers approach and mend negative consumer perceptions?
  • The power of a purpose-driven brand: to what extent do ESG factors drive customer loyalty?
  • Treating energy as a service: how must suppliers evolve to build a more holistic relationship with customers?
  • From leasing to pay-as-you-go: exploring innovative models to meet new customer needs
  • Securing a long-term relationship: how can suppliers create stickiness and boost retention?

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Red Stage | The future of green heat

Keynote

Planning for the future of heat


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Fireside chat

Meeting rising heat pump demand: the role of collaboration

  • From design to installation: how could greater collaboration smooth the heat pump roll out?
  • Working with the Government: what further support is needed at a national level?
  • Adoption strategies: how can suppliers, developers, and the Government convince customers?
  • What other innovative solutions could collaboration bring across the heat pump sector?

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Case study

The decarbonisation of homes: exploring the future of clean developments

In this case study, our speaker will share a developer’s perspective on the UK Government’s Heat and Buildings Strategy, and explore the path forward for the decarbonisation of homes.


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Fireside chat

Next steps on the road to green heat: accelerating the pace of transition

  • How has the energy crisis affected the pace of transformation in heat
  • Embracing alternatives: what more is needed to make heat pumps attractive to consumers?
  • The long-term future for gas: how is the role of the gas network set to evolve?
  • The role of green hydrogen in decarbonisation: is it the silver bullet or just one of many solutions?

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Session 6   |  2 × Streams

Session six

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STREAM
Blue Stage | Getting smarter on smart meters 1
Red Stage | Start-up zone: EnTech pitches 2

Blue Stage | Getting smarter on smart meters

Keynote

A smart meter in every home: strategies to meet the 2025 target


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Fireside chat

Tapping into smart meter data: unlocking the transformational potential

  • Combining smart meter data with other data streams: is this the key to delivering truly useful and actionable insights?
  • Achieving real-time insight: how can technological barriers be overcome?
  • Engaging customers with the benefits of smart meters – what works and what doesn’t?
  • Smart meter data and the pursuit of net zero: maximising the potential

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Keynote

The market-wide half-hourly settlement: assessing progress to date


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End of conference and drinks reception

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Red Stage | Start-up zone: EnTech pitches

Join this session to get inspired by the brightest innovators reshaping the energy industry landscape forever. Interested in pitching? Get in touch.


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End of conference and drinks reception

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Thought Leadership

Taking part in a fireside chat, fielding a pundit or participating in a panel discussion alongside industry leaders are just some of the thought-leadership opportunities for you to showcase your insight and expertise.

Future of Utilities - branding

Brand Awareness

You want to ensure your brand is front of mind with senior players in the utilities world. Using multiple channels across Future of Utilities, we have the megaphone to tell your story and increase visibility of your brand.

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Lead Generation

We get industry leaders, you form lasting connections with those who have genuine buying power. From 1-2-1 meetings via a VIP concierge, to bespoke roundtables, the opportunities are endless.

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