New directions in the energy market: supply, storage and smart metering
October 2019
London
Combining our Smart Metering Forum, Future of Energy Supply, and Future of Storage conferences into a single event, Future of Utilities: Smart Energy is set to bring together 300+ attendees for two days of collaboration, so you can meet the key industry players set to transform the future of your business.
Featuring technology-driven content about how to make energy retail smarter, and systems more flexible, Smart Energy will showcase the experiences of a wider range of energy companies than ever before. This event gives you the best perspective to inform your strategy for navigating the future as the industry is disrupted beyond recognition.
With more supplier speakers than other events, learn from technology-driven content about how to make energy retail smarter & prepare for the digital transformation of your business.
Discuss the future of regulation, the investment case for storage and how to extract value. Learn from case studies from Open Energi and UK Power Reserve, and insights from National Grid.
Featuring sessions on data, digital & engagement, as well as the strategic priorities for 2019 & beyond. Hear from the DCC, Ofgem & the CSP and their plans for the SMIP.
2 stages brimming with unrivalled insights
From building successful AI projects, and an overhaul in customer experience, to the Energy Storage Hub, and the future of the Smart Metering Implementation Programme – tailor your experience.
More than great content
8+ hours of networking time where you can meet with your peers, strike up meaningful conversations and build the partnerships that will transform the future of your strategy.
The key players you need to meet
An exhibition floor packed with solution providers, providing your one-stop shop for the connections that will drive your efficiency and reduce your costs.
2018 Speakers
Beatrice Bigois
Managing Director - Customers, EDF Energy
Paul Roberts
Managing Director, Home Energy, Engie
Rob Kerr
Director, British Gas Lite , British Gas
Juliet Davenport
Chief Executive Officer, Good Energy
Peter Haigh
Managing Director, Bristol Energy
Amit Gudka
Co-Founder, Bulb Energy
Jonathan Kini
Chief Executive Officer, Drax Retail
Fiona Howarth
Chief Executive Officer, Octopus Electric Vehicles
2018 Agenda
- All Topics
- Energy Storage
- Energy Supply
- Smart Metering
Day 1 Tuesday, 20 November 2018
Day 2 Wednesday, 21 November 2018
Welcome Address & Chair's Opening Remarks
Preparing for tomorrow’s energy – gearing up for rapid change
Opening keynote address
Change is coming: get ready for a smart, flexible future
Technology is transforming the way that energy is generated, distributed, and consumed. In a digital era, data is everywhere. Hear how Ofgem are adjusting regulation to make it fit for purpose as they prepare for a more innovative and competitive market that works better for consumers
- Energy Storage
- Energy Supply
- Smart Metering
Mary Starks
Executive Director of the Consumers and Marketing Directorate , Ofgem
Panel Discussion
A transformation around the corner: what should we aim for and how can we prepare?
- How can suppliers adapt to new customer demands?
- What is the role of new technology in transforming market conditions?
- To what extent should the supplier hub model be reformed?
- What is likely to be the impact of a mass uptake of smart meters and an influx of data?
- What is the role of storage in the energy market of the future?
- How can technology help the market adapt to a new generation mix?
- Is the system prepared for a surge in demand from EVs?
- Can storage replace traditional sources of flexibility?
- What are the opportunities for efficiency savings in the next few years?
- To what extent will decentralisation transform the market?
- Energy Storage
- Energy Supply
- Smart Metering
Juliet Davenport
Chief Executive Officer , Good Energy
Jonathan Kini
Chief Executive Officer , Drax Retail
Akanksha Sharma
Sales Manager UK- Automaton , Schneider Electric
Building a brighter energy future: putting digital high on the agenda
- Energy Storage
- Energy Supply
- Smart Metering
Beatrice Bigois
Managing Director - Customers , EDF Energy
Adapting business models to changing technology: a road plan for the future ahead
- Energy Storage
- Energy Supply
- Smart Metering
Akanksha Sharma
Sales Manager UK- Automaton , Schneider Electric
Case study | Selectricity P2P trading
Unlocking the benefits of energy storage with metering data
Following a successful trial period under the name Piclo, Good Energy have launched Selectricity, a renewable energy trading platform. Hear from Juliet Davenport on how the platform is unlocking the potential of renewables with decentralised, local energy.
- Energy Storage
- Energy Supply
- Smart Metering
Juliet Davenport
Chief Executive Officer , Good Energy
Refreshments
A digital market that works for customers: harnessing the power of data | The future of energy storage
Human or AI? Which is best?
Euan Matthews
Director of Innovation , ContactEngine
Panel discussion
Improving customer interactions: using technology to transform consumer journeys
- How is digitalisation making customer engagement more important than ever before?
- Personalisation: the key to higher engagement?
- How can new suppliers use technology to differentiate themselves in a competitive market?
- Keeping up with other industries: can energy match the likes of retail and travel?
- To what extent is customer service in utilities different to that of other industries?
- How can AI and ML be used to upgrade customer interactions with suppliers?
- Energy Supply
- Smart Metering
David Richardson
Innovation Lead - Energy Systems , Innovate UK
Seb Chakraborty
Chief Technology Officer , Centrica Hive
Rebecca Dibb-Simkin
Chief Product Officer , Octopus Energy
Neal Cody
Head of Technology Strategy – Connected Home , Centrica
Manni Parmar
Strategic Account Director , Gentrack
Using AI to drive customer engagement
- Energy Supply
- Smart Metering
Manni Parmar
Strategic Account Director , Gentrack
Will Ephraim
Head of Business Development- UK , Eliq
Case study | First Utility
Reducing customer effort by using innovative technology
- Energy Supply
- Smart Metering
Natalia Konstantinova
Lead Software Engineer , First Utility
Panel discussion
Storage and its impact on the system: installing the key to flexible energy
- In what ways could storage transform the energy ecosystem?
- Will frequency modulation remain the most important revenue stream for storage?
- How can the remaining barriers to wider penetration be overcome?
- Overcoming pessimism and incentivising adoption: what stands in the way of user acceptance?
- What are the most exciting developments in storage innovation and technology?
- How can the storage proposition be improved for investors?
- The new economics of storage: how credible is the threat of the so-called utility death spiral?
- What will the remaining centralised network look like in the future?
- Energy Storage
Ulrika Wising
Head of Energy Storage & Energy Efficiency , Macquarie Group
Senior
Representative , UK Power Reserve
Rick Parfett
Policy Officer , The Association for Decentralised Energy
Carolina Tortora
Head of Innovation Strategy, System Operator , National Grid
Ben Godfrey
Network Strategy Team Manager , Western Power Distribution
Amit Oza
Managing Director , Belectric
Marlon Dey
Commercial Development Manager , UK Power Reserve
Creating a system that’s ready for change: the role of networks in flexibility and storage
- To what extent will storage transform the role of networks?
- How can storage be used to improve network resilience?
- Using storage to deliver service improvements: increasing support to remote and vulnerable communities
- How can networks facilitate value stacking?
- Energy Storage
Ben Godfrey
Network Strategy Team Manager , Western Power Distribution
Unlocking the value in flexible assets: the role of a supplier
- Energy Storage
James Graham
Vice President of Asset Optimisation , SmartestEnergy
What does the uptake of storage mean for the future of UK generation?
- Energy Storage
Marlon Dey
Commercial Development Manager , UK Power Reserve
Lunch hosted by ContactEngine
New business models for a smarter energy market | Evolving business models for storage
Panel discussion
The changing face of energy: the role of energy suppliers in a data rich, smart world
- How is the supplier business model adapting to new market conditions?
- What can we expect from new entrants to the market?
- To what extent will data and technology disrupt the world of energy supply?
- How might consolidation develop over the next 5 years?
- Adapting the model of suppliers in a more competitive landscape: the end of energy as a commodity?
- How must regulation adapt to support the changing market?
- Energy Supply
- Smart Metering
Andy Springall
Operations Director , Robin Hood Energy
Amit Gudka
Co-Founder , Bulb Energy
Peter Haigh
Managing Director , Bristol Energy
Dawn Muspratt
Chief Executive Officer , Our Power
Case study | Robin Hood Energy
- Energy Supply
- Smart Metering
Andy Springall
Operations Director , Robin Hood Energy
Case study | Bristol Energy
Simple, fair, transparent: supplying energy that helps the community
- Energy Supply
Peter Haigh
Managing Director , Bristol Energy
Case study | Our Power
Doing things differently within the industry: not-for-profit energy
- Energy Supply
- Smart Metering
Dawn Muspratt
Chief Executive Officer , Our Power
Case study | Bulb
- Energy Supply
- Smart Metering
Amit Gudka
Co-Founder , Bulb Energy
Cost effective transition to a lower carbon energy future: the importance of a whole-systems approach
Prof Goran Strbac
Chair in Electrical Energy Systems , Imperial College London
Panel discussion
Developing the business case for storage: different approaches from across the value chain
- How can business models be adapted to how energy is stored and used?
- Is exploiting frequency modulation the key to value in storage?
- What is the role of arbitrage in the future revenue stack?
- To what extent does flexibility appeal to energy traders?
- Using EVs as a bank of decentralised storage: Time of Use Tariffs and V2G charging
- Do EVs pose a threat to grid scale storage ownership?
- Large-scale DSR: is energy storage the key?
- Maximising battery values: collaborating to achieve a full lifecycle approach
- Energy Storage
David Hill
Commercial Director , Open Energi
Olivier Fricot
Co-Head of Power , Investec
Prof Goran Strbac
Chair in Electrical Energy Systems , Imperial College London
Matt Allen
Co-Founder & Chief Executive Officer , Pivot Power
Mark Hamilton
Chief Executive Officer , SOLO Energy
Case study | South Mimms Motorway Services
Combining battery storage with EVs to align sustainable transport and energy
- Energy Storage
David Hill
Commercial Director , Open Energi
Panel discussion
What’s the true potential of the electric vehicle revolution?
- Is the automotive industry on the brink of a major transition?
- What’s the pace and timescale of the transition to EVs?
- How can networks prepare for the increased demand from electrified transport?
- Can EVs replace traditional sources of flexibility?
- What is a realistic timeline for the development of charging infrastructure over the next 5 years?
- How effective would a widespread V2G network be as a storage resource?
- Making smart charging a reality: overcoming logistical and technical barriers to success
- What can be done to improve the investment landscape for EVs and charging infrastructure projects?
- What role can EVs play in a lifecycle approach for batteries?
- Mitigating range anxiety: overcoming the last significant barrier to uptake
- Energy Storage
Marcus Stewart
Head of Energy Insight , National Grid
Henry Phillips
Policy Adviser - Energy Team , Office of Low Emission Vehicles
Gregory Poilasne
Chief Executive Officer , NUVVE
Karl Anders
Managing Director, eMobility , innogy
Thazi Edwards
Technology Development Engineer , UK Power Networks
Title to be confirmed
- Energy Storage
James Kirimy
Head of Electric Vehicles & Infrastructure , Uber
Refreshments
Managing the risk landscape in an interconnected world | Regulation & policy for a flexible system
Fireside chat
Keeping up with the headlines: the lowdown on cyber-threats to the energy industry
- What international cybersecurity trends have the biggest scope to disrupt utilities?
- What new risks is a smarter energy industry exposed to?
- Worst-case scenario: what are the potential consequences of a large-scale cyber-attack?
- Energy Supply
- Smart Metering
Fabien Cavenne
Security Manager, Smart Metering , EDF Energy
Professor Chris Hankin
Director, Institute for Security Science and Technology , Imperial College London
Title to be confirmed
- Energy Supply
- Smart Metering
Matthew Cole
Head of Policy & Social Energy , npower
Developing a whole system approach: how public funding can support storage uptake
- Energy Storage
Giovanni Coppola
Innovation Manager , Enel
Panel discussion
Adjusting the playing field: creating an environment conducive to storage
- How can government policy be developed to allow for the full potential of storage?
- What changes to the electricity generation licence should be made to make it fit for storage?
- How can the barriers storage facilities currently face be overcome?
- How can the benefits of government innovation spending in storage be maximised?
- How can the confidence of users in the market be rebuilt?
- How does policy & regulation need to adapt to make storage projects attractive to investors?
- Energy Storage
Giovanni Coppola
Innovation Manager , Enel
Chris Harris
Head of Regulation , npower
Mark Turrell
Director , Capitas Finance
Martin Crouch
Principal Research Associate , UCL
Chair's Closing Remarks & Drinks Reception
Seizing the opportunities of an engaged, connected customer | Ramping up the SMETS2 transition: the key to unlocking smarter energy
A connected, intelligent, and digital energy landscape: the changing role of energy supply
• What does the adoption of IoT and the ‘smart home’ mean for customers?
• Making smart technology something everyone can have in their home: what barriers still need to be overcome?
• How can the benefits of new and emerging technologies be maximised?
- Energy Storage
- Energy Supply
Paul Roberts
Managing Director, Home Energy , Engie
Case study | British Gas Lite
Online only: the modern way to manage business energy?
- Energy Storage
- Energy Supply
Rob Kerr
Director, British Gas Lite , British Gas
Panel discussion
Adapting to a changing market: new avenues in a smarter world
• To what extent will decentralised, local generation transform the energy landscape?
• How might community energy projects fit into the market of the future?
• To what extent do customers value community or locally-owned energy?
• What can be done to improve customer engagement with energy projects?
• To what extent will demand-side response be a part of the future of the energy ecosystem?
- Energy Storage
- Energy Supply
Paul Roberts
Managing Director, Home Energy , Engie
Rob Kerr
Director, British Gas Lite , British Gas
Nick Proctor
Chief Executive Officer , amber energy
Sara Bell
Chief Executive Officer , Tempus Energy
Title to be confirmed
- Smart Metering
Rebecca Beresford
Head of Strategy, Planning and Governance , EDF Energy
Case study | Ecotricity
- Smart Metering
Mohammed Kalva
Supplier Relationship Manager , Ecotricity
Panel discussion
Strategic priorities in the rollout for 2019 and beyond
• How can the industry ramp up the rate of installations?
• What does the experience of the programme so far teach us?
• How can the industry work together to keep the timeframe on track?
• Managing the transition: moving from SMETS1 to SMETS2 meters
• How will the role of the DCC evolve over the next 12 months?
• Empty vans or stranded assets? Balancing meter purchases throughout the transition
- Smart Metering
Issy Middleton
Smart Metering Programme Manager , Northern Powergrid
Mohammed Kalva
Supplier Relationship Manager , Ecotricity
Andrew Lever
Head of Innovation , The Carbon Trust
Refreshments
Transforming the service offering: the future of tariffs in a smarter world | Realising the benefits of SMETS2 meters: making the most of smart infrastructure
Panel discussion
The future of retail tariffs: balancing smart and simplicity in a liberalised world
• Will the standard tariff model remain fit-for-purpose in a smart world?
• To what extent do innovative tariffs drive behavioural change?
• How will technology and smart metering data disrupt tariff structures in a liberalised world?
• To what extent will tariff models be transformed in an auto-switching, competitive market?
• How will increasing self-generation and storage change the role of the supplier?
• What is the role of bills in encouraging greater customer engagement?
• How can the benefits of time-of-use tariffs for the wider energy system be maximised?
- Energy Supply
- Energy Storage
Tom Pakenham
Director of Electric Vehicles , OVO Energy
Fiona Howarth
Chief Executive Officer , Octopus Electric Vehicles
Andy Degiorgio
Head of Sales and Lead Generation (Field) , Centrica
Case study | EV Everywhere
Delivering miles more for your money: incentivising EV uptake
- Energy Storage
- Energy Supply
Tom Pakenham
Director of Electric Vehicles , OVO Energy
Case study | Agile Octopus
Plunge pricing: designing a tariff for EVs, storage heaters, and off-peak users
- Energy Storage
- Energy Supply
Fiona Howarth
Chief Executive Officer , Octopus Electric Vehicles
Powering the transformation to a smart energy market
- Smart Metering
Fabienne Dischamps
Chief Strategy & Product Management Officer , Data Communications Company
Quick-fire updates | Technical challenges
WAN coverage update: South and Central regions
- Smart Metering
Michael Buckley
Head of Wholsesale Service Management , Telefónica – CSP
Feedback on current switching arrangements: making use of smart infrastructure
• Faster Switching Programme: an update on proposals to deliver next-day switching
• How will the project evolve over the next 12 months?
- Smart Metering
Rachel Clark
Switching Programme Director , Ofgem
Lunch
Using new technology in energy supply operations | Taking the rollout further: the road to full adoption
Using automation in back-office processes: streamlining to deliver value for money
• What is the role of operational efficiency in a competitive, regulated market?
• To what extent will AI and ML transform the market?
• How can barriers to automation be overcome?
- Energy Storage
- Energy Supply
Ian Blackburn
Head of Business Services , Opus Energy
Managing the rollout for I&C customers: AMR and multi-site accounts
- Smart Metering
Bjoern Reinke
Smart Programme Director , Drax Power
Developing the Smart Systems and Flexibility Plan: an update from BEIS
Creating the system of the future: working towards a smart, flexible industry
Philippa Hulme
Head of Strategy, Project Manager, and Innovation , BEIS
Customer engagement in a smart world
Making the market work for customers: what do they actually want?
• Keeping the customer in mind: how will consumers actually benefit from smart energy?
• Enabling informed choice: communicating the value of non-price factors to customers
• How can new technology be used to improve the customer-supplier relationship?
- Energy Storage
- Energy Supply
- Smart Metering
Stephen Murray
Energy Commercial Manager , Moneysupermarket.com
Enhancing customer engagement to drive the smart metering rollout
- Energy Storage
- Energy Supply
- Smart Metering
Ed Rees
Policy & Public Affairs Officer , Smart Energy GB
Panel discussion
Delivering an effective customer strategy: ‘engagement’, or ‘marketing’?
• What is the best strategy to get the harder to engage customer involved in the market?
• What can be done to incentivise consumers that lack financial motives?
• How appropriate is language currently used to discuss how interested consumers are in the market?
• How can data be used to better differentiate between different types of customers?
• How do the experiences of big and small suppliers differ?
• Involving vulnerable customers in the conversation: ensuring smart energy is accessible to everyone
• Can the SMIP help to foster trust and loyalty in suppliers?
Dhara Vyas
Head of Future Energy Services , Citizens Advice Bureau
Jocelyn McConnachie
Customer Experience Expert , Independent Consultant
Stephen Murray
Energy Commercial Manager , Moneysupermarket.com
Dave Newton
Policy Manager, Consumers and Engagement , BEIS
Chair’s closing remarks & End of Conference
“Future of Utilities events are always must-do’s. With excellent speakers and great debates, they’re a key part of my calendar”
“Future of Utilities Summit is a thought-provoking and engaging conference with great input from all of the industry’s key players”
“Insightful, confidence building, but realistic about the challenges”
Past Sponsors
Who Attends
You’ll meet CxOs, Directors & Heads of Digital, Data, Transformation, Technology, Operations, Innovation, Customer Experience, Metering, and Energy Storage, Project & Programme Managers, and the most innovative start-ups
Tickets
All tickets include:
2 day conference pass, lunch, refreshments and a drinks reception.
Group Discount
15% off
When you buy 3 or more tickets
Energy Companies*
£745.00 + VAT
Standard
£1,245.00 + VAT