New directions in the energy market: smart retail, grids and metering

16 – 17 October 2019

The Guoman Tower, London

New directions in the energy market: smart retail, grids and metering

16 – 17 October 2019

The Guoman Tower, London

“Smart Energy is the must-attend event for utilities. Excellent speakers – informative and entertaining, and really addressing the key topics.”

Chief Product Officer, Octopus Energy

The future of energy starts here

Future of Utilities: Smart Energy 2019 features more energy brands than any event that has come before it. From massive incumbents to agile challenger brands, 300+ key industry players are coming together for two days of collaboration set to transform the future of the energy ecosystem.

2019 Themes

The Future of Utilities: Smart Energy agenda is built by the industry, for the industry. We have conducted extensive research with the energy community and have distilled the most compelling ideas and speaker recommendations into two days of content set to transform the industry.

Click below for more information on the 3 key conference themes:

2019 Themes

The Future of Utilities: Smart Energy agenda is built by the industry, for the industry. We have conducted extensive research with the energy community and have distilled the most compelling ideas and speaker recommendations into two days of content set to transform the industry.

Click below for more information on the 3 key conference themes:

Speakers

Frank-Mitchell-SP-Energy-Networks

Frank Mitchell

Chief Executive Officer, SP Energy Networks

Rebeacca-Sedler, EDF Energy

Rebecca Sedler

Director of I&C, EDF Energy

Belinda-Moore - E.ON

Belinda Moore

Director of Marketing and Communications, E.ON

Suleman Alli

Suleman Alli

Director of Strategy, UK Power Networks

Bill Bullen, Utilita Energy

Bill Bullen

Chief Executive Officer, Utilita Energy

Pamela-Conway - Drax

Pamela Conway

Digital Director, Drax Retail

Dermot-Nolan Picture

Dermot Nolan

Chief Executive Officer, Ofgem

Paulo Líbano Monteiro - EDP

Paulo Líbano Monteiro

Director of Technology and Innovation, EDP Distribuição

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“The combination of insightful speakers with real-world experience and an engaged, knowledgeable audience created opportunities for valuable conversations and networking. I look forward to participating again in future.”

Commercial Director, Open Energi

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Agenda

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Day 1 Wednesday, 16 October 2019

Day 2 Thursday, 17 October 2019

09.00

Welcome address and chair's opening remarks

Session 1

09.10 - Gearing up together for the ecosystem of the future

Digitalising across the board to create a better tomorrow

  • What are the key priorities for the industry in the face of a challenging future?
  • Developing a new strategy to take advantage of the opportunities new energy presents
  • Digitalising processes and products to meet customers’ expectations
  • Enhancing the supplier-customer relationship with technology

Rebeacca-Sedler, EDF Energy
Rebecca Sedler

Director of I&C , EDF Energy

Facilitating a smart grid for all: responding to evolving needs on the system

  • Outlining a vision of the industry of 2030
  • Key milestones to meet during the DSO transition
  • Adjusting to the rise of distributed energy resources
  • Engaging with customers, stakeholders and industry peers to develop whole system

Suleman Alli
Suleman Alli

Director of Strategy , UK Power Networks

Flexible foundations for a customer-centric energy system

  • Our electricity system is changing: what challenges lie ahead?
  • How will smart home devices unlock flexibility?
  • Empowering and supporting customers throughout the transition to a decarbonised lifestyle

Tom Pakenham | Ovo Energy
Tom Pakenham

Director of Electric Vehicles , Kaluza

Panel discussion

Strategic priorities in a changing world: sharing plans across the industry

  • Working together to carve out the future as an industry
  • What will the energy ecosystem of the future look like?
  • Taking advantage of the incredible opportunities that digitalisation offers
  • What will the future role of suppliers and networks look like?
  • Resetting company culture to adapt to the digital revolution

Suleman Alli
Suleman Alli

Director of Strategy , UK Power Networks

Bjoern-Reinke, Drax Retail, Future of Utilities
Bjoern Reinke

Director, Smart Metering , Drax Power

Rebeacca-Sedler, EDF Energy
Rebecca Sedler

Director of I&C , EDF Energy

Tom Pakenham | Ovo Energy
Tom Pakenham

Director of Electric Vehicles , Kaluza

Session 2

11.10 - Reinventing the customer journey | The electricity system of the future

Blue Stage: Reinventing the customer journey
Red Stage: The electricity system of the future
Case Study | EDF Energy

Opportunities in the revolution: transforming business models with new technologies

The fundamental need for energy won’t disappear, but traditional ways of working with customers needs to change to deliver the energy transition. Demand for digital is radically increasing. Learn how EDF Energy is seizing those opportunities including digital energy efficiency solutions and services to enable its customers to manage their energy better.


Filomena-La-Porta - EDF Energy
Filomena La Porta

Head of Data Analytics, Reporting & CRM , EDF Energy

Using AI & machine learning to design a new way of interacting with customers

Senior representative – Gentrack


Panel discussion

Keeping up with the tech giants: creating frictionless experiences

• Mapping out a vision for the future: reframing the relationships utilities have with their customers
• Offering value-added services to go the extra mile
• Standing out from the crowd: grabbing the attention of the customers of the future
• Finding inspiration: who are the organisations to look to for excellent customer service?
• Segment of one: strategies for making each interaction feel entirely individualised
• Meeting rising expectations: investing in customer experience to keep pace with other industries


Bill Bullen, Utilita Energy
Bill Bullen

Chief Executive Officer , Utilita Energy

Pamela-Conway - Drax
Pamela Conway

Digital Director , Drax Retail

Jon-Paull - Octopus Energy
Jon Paull

Operations Director , Octopus Energy

Filomena-La-Porta - EDF Energy
Filomena La Porta

Head of Data Analytics, Reporting & CRM , EDF Energy

Rethinking traditional approaches

• Transforming business models to work together to deliver on the nation’s carbon reduction commitments
• Adapting approaches to deliver truly innovative solutions
• Stepping up to the challenge of delivering the energy network of the future


Andrew-Roper - SSEN
Andrew Roper

Distribution System Operations Director , SSEN

Transforming the distribution system: Vision 2025 and technology roadmap

• Identifying the relevant technology domains
• Defining a technology supported vision
• Designing the associated roadmap


Paulo Líbano Monteiro - EDP
Paulo Líbano Monteiro

Director of Technology and Innovation , EDP Distribuição

Panel discussion

Developing strategies fit for tomorrow’s ecosystem

• What is the role of networks on the journey to a lower carbon future?
• Continuously adapting and evolving: viewing entire ecosystem change as an iterative process
• Working with suppliers to deliver more from the energy market
• How can networks ensure consumers are empowered as energy systems become more local
• To what extent is it important for networks to be transparent and open?
• Using technology to extend the reliability and resilience of the network
• Ensuring that vulnerable customers are protected as the networks undergo transformation


Paulo Líbano Monteiro - EDP
Paulo Líbano Monteiro

Director of Technology and Innovation , EDP Distribuição

Andrew-Roper - SSEN
Andrew Roper

Distribution System Operations Director , SSEN

Session 3

13.55 - Innovative propositions for a smarter era | Developing a flexible electricity system

Blue Stage: Innovative propositions for a smarter era
Red Stage: Developing a flexible electricity system
Case Study | Solarplicity Energy

Solarplicity has teamed up with Stoke-on Trent City Council to provide tenants with solar panels, energy storage units, smart meters and LED technology in their homes, all free of charge. The first scheme of its kind in the UK has reached over 3500 sign-ups and provides. Join Tim to learn more about this new and unique solution and the benefits it is providing to stakeholders to get inspiration for innovative projects your company could undertake.


Tim-Day, Solarplicity Energy
Tim Day

Head of Community Energy , Solarplicity

Unlocking the predictive power of smart meter data

Digital innovation begins with a deep understanding of what drives customer behaviour. Join David to understand how to leverage data using machine learning insights in order to translate customer data into usable information that will help you unlock its full value.


David Boundy, Innowatts, Future of Utilities
David Boundy

Chief Technology Officer and General Manager Europe , Innowatts

Case Study | Social Energy

Social Energy’s network is made up of its customers, their solar and their storage, all wirelessly linked, creating a power station in the sky. It connects its customers’ solar to approved energy storage products and trads that energy through its AI software and utility. The pass revenue this generates through to customers, resulting in electricity bills that are up to 70% cheaper. Find out more about this innovative proposition to understand how disrupters are challenging what it means to be an energy supplier.


Jason Sharpe, Social Energy, Future of Utilities
Jason Sharpe

Chief Operations Officer , Social Energy

Panel discussion

Innovation in a smart world: adopting new thinking in a data rich environment

• How realistic is the threat of entrance from technologically-savvy rivals outside the industry?
• To what extent does the industry have the analytical capacity to make the most of smart metering data
• Using smart propositions to support vulnerable customers
• How important will new technology become over the next 5 years?
• Utilising data to create a more personalised experience
• Providing further services: the end of energy as a commodity?


Diogo-Coutinho - Shell
Diogo Coutinho

Product Manager , Shell

Matt Cole | Future of Utilities
Matt Cole

Head of Policy & Social Energy , npower

Tim-Day, Solarplicity Energy
Tim Day

Head of Community Energy , Solarplicity

Jason Sharpe, Social Energy, Future of Utilities
Jason Sharpe

Chief Operations Officer , Social Energy

Case Study | UK Power Networks

Flexibility Roadmap

Flexibility is the future for electricity networks. Hear the radical propositions UK Power Networks has been looking at to drive the market for flexibility services, so that you can reduce your customers’ bills.


Rona-Mitchell - UK power Networks
Rona Mitchell

Innovation Engineer , UK Power Networks

Panel discussion

Adapting the system to changes in the way energy is produced and consumed

• The role of flexibility in future networks
• The road towards becoming a “neutral market facilitator”: key milestones en route to the DSO
• Integrating different storage technologies across the system
• To what extent will demand-side response play a role in the future?
• Creating a market for flexibility services
• Building a business case for energy storage technologies


Amit Ozra
Amit Oza

Managing Director , Belectric

Ben Godfrey - Western Power Distribution
Ben Godfrey

Network Strategy Team Manager , Western Power Distribution

Lily-Frenchman - ADE
Lily Frencham

Senior Policy Manager , The Association for Decentralised Energy

Mark Turrell

Director , Capitas Finance

Rona-Mitchell - UK power Networks
Rona Mitchell

Innovation Engineer , UK Power Networks

Session 4

15.45 - Opportunities for tariff innovation in a smart world / Energy supply market structural reform | The opportunities and challenges of electrifying the future

Blue Stage: Opportunities for tariff innovation in a smart world / Energy supply market structural reform
Red Stage: The opportunities and challenges of electrifying the future
Case study | Agile Octopus

Plunge pricing: designing a tariff for EVs, storage heaters, and off-peak users

By creating tariff structures for different types of customers, Octopus Energy has been able to carefully design products that expertly cater to the needs of its consumer. Learn how to think outside the box and innovatively use smart meter data to deliver services that are tailored to different segments.


Natalia-Silverstone - Octopus Electric Vehicles
Natalia Peralta Silverstone

Strategic Partnerships Manager , Octopus Electric Vehicles

Energy supply market structural reform

Adjusting regulation to disruption


Chris Harris RWE npower Future of Utilities
Chris Harris

Head of Regulation , npower

Panel discussion

The role of grids in meeting the 2030 renewable heat and transport targets

• Tripling peak capacity: how can networks cope
• Is the pace of network change adequate?
• Innovation strategies to meet new demands
• Balancing mobility needs with network resilience
• Using smart technology to dynamically balance supply and demand
• To what extent is the pace of network change set to facilitate the Government’s goals
• Low carbon solutions: going beyond electrification


Karl Anders
Karl Anders

Managing Director, eMobility , innogy

Mark Meyrick

Head of Smart Grids , Ecotricity

Sally Fenton

Head of Smart Energy Innovation , BEIS

16.45

Chair’s closing remarks and drinks reception

Session 5

09.00 - Adapting to full-ecosystem disruption

Chair’s opening remarks


Hayley Monks, Think Inspire & Create
Hayley Monks

Managing Director , Think Inspire & Create

Rethinking the role of a supplier: energy as a service

  • Undertaking a new approach in energy to adapt to industry disruption
  • Leading the transition towards a more sustainable and secure future
  • Using technology to make lives easier for customers
  • The future of the connected home: IoT, energy saving products and technological innovations

Chris-Russell-Tonik-Energy
Chris Russell

Managing Director , Tonik Energy

Adopting truly innovative strategies for the energy system of the future

  • Developing new solutions to deliver industry-wide benefits
  • Overcoming the challenges of the changing energy landscape
  • Making the most of the opportunities a low carbon world could offer

Frank-Mitchell-SP-Energy-Networks
Frank Mitchell

Chief Executive Officer , SP Energy Networks

Panel discussion

Future priorities for a smart, flexible energy market

  • Which technologies are most likely to take hold over the next 5 years?
  • Taking advantage of the new commercial opportunities disruption presents
  • Making the most of the new sea of data
  • Thinking differently to deliver true value to customers
  • Developing new processes to transform operations and reduce costs

Frank-Mitchell-SP-Energy-Networks
Frank Mitchell

Chief Executive Officer , SP Energy Networks

Chris-Russell-Tonik-Energy
Chris Russell

Managing Director , Tonik Energy

Session 6

11.05 - New business models for a smarter market | An update on the smart infrastructure

Blue Stage: New business models for a smarter market
Red Stage: An update on the smart infrastructure
Keynote address

Belinda-Moore - E.ON
Belinda Moore

Director of Marketing and Communications , E.ON

Case study | GnERGY

Providing gas and electricity in an open and honest way

GnERGY is a new breed of community energy suppliers in the UK offering competitive pricing and transparent billing. Managed by ex-Gurkhas GnERGY boasts that it runs its company the same way it approaches life – with efficiency, commitment, simplicity and honestly. Customers can even drop into the office to chat things through face to face. Hear more about GnERGY and how its different from ‘traditional suppliers’ so that you can understand the changing competition in the energy market to inform your business strategy.


Tikendra-Dewan - GnERGY
Tikendra Dewan

Chief Executive Officer , GnERGY

Case study | IMServ

Chiko Wade, IMServ, Future of Utilities
Chiko Wade

Services Business Development Manager , IMServ

Case study | My Home Energy

Home Energy is a unique energy provider that has set aside 25 million shares in the company to split amongst the charities nominated by its customers, whilst promising to deliver best in class levels of service with fair and simple pricing plans. This is a new model for the sector catering for consumers that care about the values of their supplier. Join Kevin to learn more about this exciting new supplier to take stock as the industry evolves.


Kevin-Stoker, My Home Energy
Kevin Stoker

Chief Executive Officer , Twenty Energy

Panel discussion

Redesigning business models to be resilient to the disruption ahead

• Adapting business models to a changing market: new avenues in a smarter world
• What will the role of a supplier be in a data rich, smart future?
• How might consolidation develop over the next 5 years?
• What can be done to improve consumer engagement with the energy market?
• How can branding be used to reduce customer churn?
• What role can technology play in helping the industry escape commoditisation?


Belinda-Moore - E.ON
Belinda Moore

Director of Marketing and Communications , E.ON

Kevin-Stoker, My Home Energy
Kevin Stoker

Chief Executive Officer , Twenty Energy

Bram-Van-Der-Wal - Essent
Bram Van Der Wal

Lead Product Development & Head of Smart Data Driven Business , Essent

Tikendra-Dewan - GnERGY
Tikendra Dewan

Chief Executive Officer , GnERGY

Neil Barnes - Ofgem
Neil Barnes

Deputy Director , Ofgem

Connecting smart meters to their users: an update from the DCC


Chris Barlow

Innovation Director , DCC

WAN coverage update: North region


Dave Morris - Arqiva
Dave Morris

Service & Operations Director , Arqiva – CSP

Session 7

13.50 - Innovation hub | Ramping up installations to unlock the benefits of smart / Securing smart benefits for consumers

Blue Stage: Innovation hub
Red Stage: Ramping up installations to unlock the benefits of smart / Securing smart benefits for consumers

In this session, hear presentations and demos from those driving innovation in the utilities sector.


Demo | Localz

Improving customer experience and efficiency through location technology

The Individual Economy – Iconomy is the growth in consumer expectations of getting what they want, where they want it and when they want it. Customers want to know when their delivery or service is coming and to have the flexibility to change details. They are educated by every connected experience and buy from the brands that meet their demands. Localz solutions enable retailers, logistics companies and field services to thrive in the “Iconomy”.


Ashley Brooks Localz
Ashley Brooks

Sales Director , Localz

Demo | n3rgy
Simply liberalising and commoditising access to smart meter data so that all innovators and entrepreneurs can launch our future energy systems and services. No longer is smart meter data hidden behind regulation, complex technical systems and high costs. You can get access to the smart meter data from millions of homes and businesses immediately plus the tools you need to ensure compliance with general data privacy needs.

Matthew Roderick n3rgy
Matthew Roderick

Founder , n3rgy

Demo | Qbots

Qbots’ mission is to build and operate a Federated Power Plant that aggregates and utilises flexibility in consumer demand along with renewables & battery storage. This enables localised trading and balancing, for building smart energy systems of the future.


Vijay Natarajan

Co-Founder and Chief Operating Officer , Qbots

CASE STUDY | Gorilla

Meet Gorilla, the next-gen utility pricing engine

Without an intelligent pricing system, businesses cannot run efficiently because quote calculations can take up hours, data isn’t maximised to its full potential and billing runs fail. Learn more about the benefits of a pricing & quoting system that is built for the scale and complexity of the utilities industry so that you can adapt your products faster to make more money from new and existing customers while reducing risk.


Ruben-Van-den-Bossche, Gorilla, Future of Utilities
Ruben Van den Bossche

Co-founder & Managing Director , Gorilla

Building a flexibility marketplace


James-Johnston, Piclo
James Johnston

Chief Executive Officer , Piclo

Case study | Drax Power

Undertaking the smart metering rollout: the Drax Power story


Bjoern-Reinke, Drax Retail, Future of Utilities
Bjoern Reinke

Director, Smart Metering , Drax Power

Securing smart benefits for consumers

Building consumer protections into smart homes


Rajni Nair, Citizens Advice
Rajni Nair

Senior Policy Researcher , Citizens Advice

Session 8

15.15 - Consumer engagement

Differentiating messages to ensure the widest possible reach: an update from SEGB


Liz-Dawson - Smart Energy GB
Liz Dawson

Policy & Public Affairs Manager , Smart Energy GB

Panel discussion

Finding the sweet spot: tailoring messaging to speak to every consumer

  • New strategies in customer engagement for a smarter energy market
  • Communicating value to customers: defining a united strategy together as an industry
  • Listening to your data: adapting and evolving based on what works
  • What is the role of loyalty in customer engagement?
  • Adjusting customers to the developments of the system: communicating the benefits of change
  • How can technology be used to improve engagement

Jocelyn Mcconnachie - National Grid
Jocelyn McConnachie

Customer Experience Expert , Independent Consultant

Stephen Murray

Head of Energy , Moneysupermarket.com

Tom Pollock

Head of Insight Delivery Services , Northern Gas Networks

Patricia Sanchez Diaz, British Gas | Future of Utilties
Patricia Sanchez Diaz

Customer Experience Lead, Senior Manager , British Gas

Session 9

16.25 - Long term priorities for the energy market

Keynote closing address

Dermot-Nolan Picture
Dermot Nolan

Chief Executive Officer , Ofgem

16.50

Chair’s closing remarks and end of conference

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Who Attends

Attendees

Energy Brands

“I would recommend colleagues attending next year’s Smart Energy conference – It is absolutely relevant for folk relatively new in their career…all the way through to senior decision makers who will benefit from the rounded perspectives shared throughout the two days.”

Head of Policy & Social Energy, npower

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