New directions in the energy market: smart retail, grids and metering
2022
London
New directions in the energy market: smart retail, grids and metering
16 – 17 October 2019
The Guoman Tower, London
“Smart Energy is the must-attend event for utilities. Excellent speakers – informative and entertaining, and really addressing the key topics.”
Chief Product Officer, Octopus Energy
The future of energy starts here
Future of Utilities: Smart Energy brings together experienced, top-level speakers from a wide variety of challengers and incumbents alike for two days of collaboration across three different tracks enabling you to develop your strategy and take advantage of disruption.
PARTNER WITH US
“Working with MarketforceLive has enabled us to meet the right people, to make the right contacts, and to do that in an environment that’s conducive to building long-term relationships.” AMT-Sybex
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
2019 Speakers
Rebecca Sedler
Director of Policy & Regulation, EDF Energy
Belinda Moore
Director of Marketing and Communications, E.ON
Bill Bullen
Chief Executive Officer, Utilita Energy
Pamela Conway
Digital Director, Drax Retail
Dermot Nolan
Chief Executive Officer, Ofgem
Paulo Líbano Monteiro
Director of Technology and Innovation, EDP Distribuição
Andrew Roper
Distribution System Operations Director, SSEN
Filomena La Porta
Head of Data Analytics, Reporting & CRM, EDF Energy
“The combination of insightful speakers with real-world experience and an engaged, knowledgeable audience created opportunities for valuable conversations and networking. I look forward to participating again in future.”
Commercial Director, Open Energi
2019 Agenda
Day 1
Wednesday, 16 October 2019
16 Oct
Day 2
Thursday, 17 October 2019
17 Oct
Welcome address and chair's opening remarks - Matthew Roderick, Managing Director, n3rgy
09.10 - Gearing up together for the ecosystem of the future
Digitalising across the board to create a better tomorrow
- What are the key priorities for the industry in the face of a challenging future?
- Developing a new strategy to take advantage of the opportunities new energy presents
- Digitalising processes and products to meet customers’ expectations
- Enhancing the supplier-customer relationship with technology
Rebecca Sedler
Director of Policy & Regulation
EDF Energy
Facilitating a smart grid for all: responding to evolving needs on the system
- Outlining a vision of the industry of 2030
- Key milestones to meet during the DSO transition
- Adjusting to the rise of distributed energy resources
- Engaging with customers, stakeholders and industry peers to develop whole system
Sotiris Georgiopoulos
Head of Smart Grid Development
UK Power Networks
Flexible foundations for a customer-centric energy system
- Our electricity system is changing: what challenges lie ahead?
- How will smart home devices unlock flexibility?
- Empowering and supporting customers throughout the transition to a decarbonised lifestyle
Tom Pakenham
Director of Electric Vehicles
Kaluza
Panel discussion
Strategic priorities in a changing world: sharing plans across the industry
- Working together to carve out the future as an industry
- What will the energy ecosystem of the future look like?
- Taking advantage of the incredible opportunities that digitalisation offers
- What will the future role of suppliers and networks look like?
- Resetting company culture to adapt to the digital revolution
Rebecca Sedler
Director of Policy & Regulation
EDF Energy
Kerry Maisey
Head of Smart Integration
Drax Group
Sotiris Georgiopoulos
Head of Smart Grid Development
UK Power Networks
Tom Pakenham
Director of Electric Vehicles
Kaluza
11.10 - Reinventing the customer journey | The electricity system of the future
Blue Stage: Reinventing the customer journey
Chaired by
Matthew Roderick
Managing Director
n3rgy
Case Study | EDF Energy
Use of Data in a fast changing energy market
Filomena La Porta
Head of Data Analytics, Reporting & CRM
EDF Energy
How Smart data will drive innovation
Lacey Montague
Chief Strategy Officer
Gentrack
Panel discussion
Keeping up with the tech giants: creating frictionless experiences
• Mapping out a vision for the future: reframing the relationships utilities have with their customers
• Offering value-added services to go the extra mile
• Standing out from the crowd: grabbing the attention of the customers of the future
• Finding inspiration: who are the organisations to look to for excellent customer service?
• Segment of one: strategies for making each interaction feel entirely individualised
• Meeting rising expectations: investing in customer experience to keep pace with other industries
Bill Bullen
Chief Executive Officer
Utilita Energy
Pamela Conway
Digital Director
Drax Retail
Jon Paull
Operations Director
Octopus Energy
Filomena La Porta
Head of Data Analytics, Reporting & CRM
EDF Energy
Red Stage: The electricity system of the future
Chaired by
John Richardson
Head of Innovation
SGN
Rethinking traditional approaches
• Transforming business models to work together to deliver on the nation’s carbon reduction commitments
• Adapting approaches to deliver truly innovative solutions
• Stepping up to the challenge of delivering the energy network of the future
Andrew Roper
Distribution System Operations Director
SSEN
Case study | Zero2050
Speeding up the progress of decarbonising South Wales
Zero2050 is an initiative led by National Grid building partnerships to work collaboratively to achieve a zero-carbon future. Ili will discuss some of the preliminary results from the novel approach to innovation using design thinking.
Iliana Portugues
Head of Innovation
National Grid
Transforming the distribution system: Vision 2025 and technology roadmap
• Identifying the relevant technology domains
• Defining a technology supported vision
• Designing the associated roadmap
Paulo Líbano Monteiro
Director of Technology and Innovation
EDP Distribuição
Panel discussion
Developing strategies fit for tomorrow’s ecosystem
• What is the role of networks on the journey to a lower carbon future?
• Continuously adapting and evolving: viewing entire ecosystem change as an iterative process
• Working with suppliers to deliver more from the energy market
• How can networks ensure consumers are empowered as energy systems become more local
• To what extent is it important for networks to be transparent and open?
• Using technology to extend the reliability and resilience of the network
• Ensuring that vulnerable customers are protected as the networks undergo transformation
Paulo Líbano Monteiro
Director of Technology and Innovation
EDP Distribuição
Andrew Roper
Distribution System Operations Director
SSEN
Iliana Portugues
Head of Innovation
National Grid
Randolph Brazier
Director of Innovation & Electricity Systems
Energy Networks Association
Giovanni Coppola
Innovation Manager
Enel
13.55 - Innovative propositions for a smarter era | Developing a flexible electricity system
Blue Stage: Innovative propositions for a smarter era
Chaired by
Matthew Roderick
Managing Director
n3rgy
Case Study | Social Energy
Social Energy’s network is made up of its customers, their solar and their storage, all wirelessly linked, creating a power station in the sky. It connects its customers’ solar to approved energy storage products and trads that energy through its AI software and utility. The pass revenue this generates through to customers, resulting in electricity bills that are up to 70% cheaper. Find out more about this innovative proposition to understand how disrupters are challenging what it means to be an energy supplier.
Lizzie Hieron
Managing Director
Social Energy
Unlocking the predictive power of smart meter data
Digital innovation begins with a deep understanding of what drives customer behaviour. Join David to understand how to leverage data using machine learning insights in order to translate customer data into usable information that will help you unlock its full value.
David Boundy
Chief Technology Officer and General Manager Europe
Innowatts
Ensuring that the most vulnerable benefit from the smart revolution
Matt Cole
Head of Policy & Social Energy
npower
Panel discussion
Innovation in a smart world: adopting new thinking in a data rich environment
• How realistic is the threat of entrance from technologically-savvy rivals outside the industry?
• To what extent does the industry have the analytical capacity to make the most of smart metering data
• Using smart propositions to support vulnerable customers
• How important will new technology become over the next 5 years?
• Utilising data to create a more personalised experience
• Providing further services: the end of energy as a commodity?
Matt Cole
Head of Policy & Social Energy
npower
Lizzie Hieron
Managing Director
Social Energy
David Boundy
Chief Technology Officer and General Manager Europe
Innowatts
Red Stage: Developing a flexible electricity system
Chaired by
John Richardson
Head of Innovation
SGN
Case Study | UK Power Networks
Flexibility Roadmap
Flexibility is the future for electricity networks. Hear the radical propositions UK Power Networks has been looking at to drive the market for flexibility services, so that you can reduce your customers’ bills.
Efstathios Mokkas
Energy Markets Lead
UK Power Networks
Panel discussion
Adapting the system to changes in the way energy is produced and consumed
• The role of flexibility in future networks
• The road towards becoming a “neutral market facilitator”: key milestones en route to the DSO
• Integrating different storage technologies across the system
• To what extent will demand-side response play a role in the future?
• Creating a market for flexibility services
• Building a business case for energy storage technologies
Amit Oza
Managing Director
Belectric
Ben Godfrey
Network Strategy Team Manager
Western Power Distribution
Efstathios Mokkas
Energy Markets Lead
UK Power Networks
15.45 - Opportunities for tariff innovation in a smart world / Energy supply market structural reform | The opportunities and challenges of electrifying the future
Blue Stage: Opportunities for tariff innovation in a smart world / Energy supply market structural reform
Chaired by
Matthew Roderick
Managing Director
n3rgy
Case study | Agile Octopus
Plunge pricing: designing a tariff for EVs, storage heaters, and off-peak users
By creating tariff structures for different types of customers, Octopus Energy has been able to carefully design products that expertly cater to the needs of its consumer. Learn how to think outside the box and innovatively use smart meter data to deliver services that are tailored to different segments.
Charlie Cook
Smarts Projects Manager
Octopus Electric Vehicles
Using a Google Design Sprint to create products customers really want
Rapidly testing out new ideas with customers is the key to delivering innovative products and services. During this session, Simon will show how he and his team of designers and technologists use Google Design Sprints to define, design, build and test tech-based ideas with customers in a matter of days. Including a recent case study with a large retail utility company seeking to improve customer engagement whilst reducing the cost to serve.
Simon Sear
Chief Innovation Officer
BJSS
Energy supply market structural reform
Adjusting regulation to disruption
The energy market has been transformed over the past 24 months by disruptive business models, innovative technologies, and environmental policies. Is the current framework still fit-for-purpose? To what extent does regulation facilitate further innovation in the industry? Join this session to understand the role of regulation in the profound transformation the market is undergoing in its effort to secure clean, reliable and affordable energy.
Chris Harris
Head of Regulation
npower
Red Stage: The opportunities and challenges of electrifying the future
Chaired by
John Richardson
Head of Innovation
SGN
Panel discussion
The role of grids in meeting the 2030 renewable heat and transport targets
• Tripling peak capacity: how can networks cope
• Is the pace of network change adequate?
• Innovation strategies to meet new demands
• Balancing mobility needs with network resilience
• Using smart technology to dynamically balance supply and demand
• To what extent is the pace of network change set to facilitate the Government’s goals
• Low carbon solutions: going beyond electrification
Karl Anders
Managing Director, eMobility
innogy
Sally Fenton
Head of Smart Energy Innovation
BEIS
Pedro Marques
Commercial Deputy Director
EDP Distribuição
Chair’s closing remarks and drinks reception
Chair’s opening remarks - Hayley Monks, Managing Director, Think, Inspire & Create
09.05 - Adapting to full-ecosystem disruption
Chair’s opening remarks
Hayley Monks
Managing Director
Think Inspire & Create
Rethinking the role of a supplier: energy as a service
- Undertaking a new approach in energy to adapt to industry disruption
- Leading the transition towards a more sustainable and secure future
- Using technology to make lives easier for customers
- The future of the connected home: IoT, energy saving products and technological innovations
Chris Russell
Managing Director
Tonik Energy
Disruption is certain: is technology or collaboration the answer?
Malcolm Fletcher
Product Manager
AMT Sybex
Panel discussion
Future priorities for a smart, flexible energy market
- Which technologies are most likely to take hold over the next 5 years?
- Taking advantage of the new commercial opportunities disruption presents
- Making the most of the new sea of data
- Thinking differently to deliver true value to customers
- Developing new processes to transform operations and reduce costs
Chris Russell
Managing Director
Tonik Energy
Steve Atkins
DSO Transition Manager
SSE
Mike Shirley
Deputy Vice President, Marketing
SmartestEnergy
11.05 - New business models for a smarter market | An update on the smart infrastructure / Ramping up installations to unlock the benefits of smart
Blue Stage: New business models for a smarter market
Chaired by
Hayley Monks
Managing Director
Think Inspire & Create
Keynote address
Putting customer experience at the heart of the energy transition
The future energy world combines smart networks and intelligent solutions, but it will fail without the most important element of the equation – people. Transforming a brand means more than just offering new products, it is about revolutionising ways of working and how you deliver for customers for the long term. Join Belinda to discover how E.ON is leveraging direct customer experience to involve and excite customers in the future energy world.
Belinda Moore
Director of Marketing and Communications
E.ON
Case study | GnERGY
Providing gas and electricity in an open and honest way
GnERGY is a new breed of community energy suppliers in the UK offering competitive pricing and transparent billing. Managed by ex-Gurkhas GnERGY boasts that it runs its company the same way it approaches life – with efficiency, commitment, simplicity and honestly. Customers can even drop into the office to chat things through face to face. Hear more about GnERGY and how its different from ‘traditional suppliers’ so that you can understand the changing competition in the energy market to inform your business strategy.
Tikendra Dewan
Chief Executive Officer
GnERGY
The Customer Engagement Maturity Model: don’t get left behind
Many Energy companies find it hard to prove the value of their CX initiatives. Translating core beliefs in customer lifetime value, loyalty, evangelism, into tangible business benefits sometimes feels too big and audacious. It takes a certain level of maturity within an organization to evolve thinking around customer engagement. Figuring out where you are and what needs to improve next is a key challenge. Developed in conjunction with Forrester, the Customer Engagement Maturity Model quantifies maturity in four areas, shows tangible lift between stages, and highlights the widening gap between experts and experimenters.
Lloyd Buxton
Major Accounts Manager
Bold360 by LogMeIn
Case study | Twenty Energy
Twenty Energy is a unique energy provider that has set aside 25 million shares in the company to split amongst the charities nominated by its customers, whilst promising to deliver best in class levels of service with fair and simple pricing plans. This is a new model for the sector catering for consumers that care about the values of their supplier. Join Kevin to learn more about this exciting new supplier to take stock as the industry evolves.
Kevin Stoker
Chief Executive Officer
Twenty Energy
Panel discussion
Redesigning business models to be resilient to the disruption ahead
• Adapting business models to a changing market: new avenues in a smarter world
• What will the role of a supplier be in a data rich, smart future?
• How might consolidation develop over the next 5 years?
• What can be done to improve consumer engagement with the energy market?
• How can branding be used to reduce customer churn?
• What role can technology play in helping the industry escape commoditisation?
Belinda Moore
Director of Marketing and Communications
E.ON
Kevin Stoker
Chief Executive Officer
Twenty Energy
Bram Van Der Wal
Head of Strategic Marketing Development International
innogy SE
Tikendra Dewan
Chief Executive Officer
GnERGY
Neil Barnes
Deputy Director
Ofgem
Red Stage: An update on the smart infrastructure / Ramping up installations to unlock the benefits of smart
Chaired by
Jeremy Yapp
Head of Flexible Energy Systems
BEAMA
Connecting smart meters to their users: an update from the DCC
Chris Barlow
Innovation Director
DCC
WAN coverage update: North region
Arqiva connects people for an enriched and safer life, delivering communications and broadcast technology that’s innovative and secure. As part of this it provides the smart metering network for the North of England and Scotland.
Robert Puryer
Head of Smart Metering Programme
Arqiva – CSP
Ramping up installations to unlock the benefits of smart
Case study | Drax Power
Undertaking the smart metering rollout: the Drax Power story
Kerry Maisey
Head of Smart Integration
Drax Group
Case study | IMServ
Using great service as a differentiator
IMServ is one of the UK’s leading Energy Data Collection and Meter Operations service providers, covering over 25% of the UK’s entire electricity consumption with over 300,000 metering points.
Chiko Wade
Services Business Development Manager
IMServ
Understanding the advantages of behavioural science for increasing installation rates
Jesper Akesson
Managing Director
The Behaviouralist
13.50 - Innovation hub | Securing smart benefits for consumers
Blue Stage: Innovation hub
Chaired by
Hayley Monks
Managing Director
Think Inspire & Create
Demo | Localz
Improving customer experience and efficiency through location technology
Uber has turned the service world on its head setting a whole new standard for day of service communications. ‘Uberized’ consumers expect real-time transparency and control. The Localz operational platform enables real-time tracking of the service technician, accurate ETAs and two-way communication. Localz “on my way” messaging increases customer satisfaction and improves first time access rates. A solution being used by the likes of the RAC, DPD, OVO Energy and British Gas, Localz takes the communication complexity out of on the day service, providing businesses with mobile workforce solutions to deliver a frictionless last mile customer experience.
Louise Robertson
Global Marketing Director
Localz
Demo | n3rgy
Matthew Roderick
Managing Director
n3rgy
Demo | Qbots
Qbots’ mission is to build and operate a Federated Power Plant that aggregates and utilises flexibility in consumer demand along with renewables & battery storage. This enables localised trading and balancing, for building smart energy systems of the future.
Vijay Natarajan
Co-Founder and Chief Operating Officer
Qbots Energy
CASE STUDY | Gorilla
Meet Gorilla, the next-gen utility pricing engine
Without an intelligent pricing system, businesses cannot run efficiently because quote calculations can take up hours, data isn’t maximised to its full potential and billing runs fail. Learn more about the benefits of a pricing & quoting system that is built for the scale and complexity of the utilities industry so that you can adapt your products faster to make more money from new and existing customers while reducing risk.
Ruben Van den Bossche
Co-founder & Managing Director
Gorilla
Building a flexibility marketplace
James Johnston is the CEO and Co-founder of Piclo, the UK’s leading online marketplace for local flexibility trading. Prior to Piclo, James spent 3 years researching microgrids at University of Strathclyde. James is also the founder of Solar Sketch, a design company for the solar industry and worked at international engineering firm Arup. He is a published author contributing chapters to Academic Press books on peer-to-peer energy and local flexibility trading.
James Johnston
Chief Executive Officer
Piclo
Red Stage: Securing smart benefits for consumers
Chaired by
Jeremy Yapp
Head of Flexible Energy Systems
BEAMA
Building consumer protections into smart homes
There are potential benefits to the new tech but our research shows the journey to ‘smart’ should come with safeguards. The way people engage with their energy — and the energy market more widely — is likely to change in the coming years. One contributing factor could be the smart home. As these products become more embedded in people’s daily activities, we also need to ensure they’re protected from possible detriment.
Rajni Nair
Senior Policy Researcher
Citizens Advice
Generating insights from smart meter data
There are significant challenges associated with performing the necessary analysis of smart meter data to unlock its potential benefits. Anastasia will explore how this data is different from traditional consumer consumption data due to its temporal nature and its implications for insights.
Anastasia Ushakova
Computational Social Scientist &Teaching Fellow in Statistics
University of Edinburgh
Understanding future technology options as a result of the SMIP
Phil Steele leads Octopus Energy’s work on innovative time-of-use tariffs and connected products and services. Learn how metering can be used to unlock new propositions for customers to offer up real benefits from the SMIP.
Phil Steele
Future Technology Evangelist
Octopus Energy
Learning to live in a smart home
Tom Hargreaves
Senior Lecturer in Environmental Social Science
University of East Anglia
15.20 - Consumer engagement
Chaired by
Hayley Monks
Managing Director
Think Inspire & Create
Differentiating messages to ensure the widest possible reach: an update from SEGB
Liz Dawson
Policy & Public Affairs Manager
Smart Energy GB
Panel discussion
Finding the sweet spot: tailoring messaging to speak to every consumer
- New strategies in customer engagement for a smarter energy market
- Communicating value to customers: defining a united strategy together as an industry
- Listening to your data: adapting and evolving based on what works
- What is the role of loyalty in customer engagement?
- Adjusting customers to the developments of the system: communicating the benefits of change
- How can technology be used to improve engagement
Patricia Sanchez Diaz
Customer Experience Lead, Senior Manager
Centrica
Jocelyn McConnachie
Customer Experience Expert
Independent Consultant
Tom Pollock
Head of Insight Delivery Services
Northern Gas Networks
Stephen Murray
Head of Energy
Moneysupermarket.com
16.15 - Long term priorities for the energy market
Keynote closing address
Dermot Nolan
Chief Executive Officer
Ofgem
Chair’s closing remarks and end of conference - Hayley Monks, Managing Director, Think, Inspire & Create
Who Attends
