Future of Utilities: The virtual sessions

Session 1: Utilities 101

Session 2: Customer

Session 3: Electric Vehicles

Session 4: Water

 

Available to watch on-demand

PART OF:

Future of Utilities Summit

Check out our 4 sessions

Room 101

Utilities 101

29 June

Taking inspiration from George Orwell and the popular TV show, this exciting new format brings together a panel of c-suite superstars to discuss which industry observations and pet hates they would consign to Room 101. Join us live to vote on your favourite answers and air your own industry gripes in the live Q&A.

Customer

Customer

1 July

Accelerate your post-pandemic CX transformation by hearing the CEO of Good Energy’s thoughts on how to prepare for the customer of 2050 before learning about all things automation, contact and customer journeys from the panel featuring UK Power Networks, Thames Water and Budget Energy.

Electric vehicles

EVs

6 July

The road to 2030 will require utility organisations to become EV-ready. Hear from Shell, ENGIE UK and ChargePoint on how the ecosystem will evolve, ways to bring the customer on the journey with you and the importance of collaboration in boosting innovation.

Water

Water

8 July

With ambitious sustainability goals on the horizon and climate change presenting new challenges, the water sector will need to work smarter than ever before. Our panel will guide you through how this can be done while exploring the transformative potential of new technologies like AI, data and IoT.

Speakers

Basil Scarsella, CEO, UK Power Networks

Basil Scarsella

Chief Executive Officer, UK Power Networks

Heidi Mottram

Heidi Mottram CBE

Chief Executive Officer, Northumbrian Water

Colin Skellet photo

Colin Skellett

Chief Executive Officer, Wessex Water

Nevil Muncaster

Chief Strategy and Regulation Officer, Yorkshire Water

Future of Utilities: Chris Barlow

Chris Barlow

Innovation Director, DCC

Rebeacca-Sedler, EDF Energy

Rebecca Sedler

Director of Policy & Regulation, EDF Energy

Penelope Hope

Co-Founder and Chief Operating Officer, Rebel Energy UK

Future of utilities: Paul Harper

Paul Harper

Director of Asset Delivery, NI Water

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Agenda

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Utilities 101
Tuesday, 29 June 2021 29 Jun

Customer
Thursday, 1 July 2021 1 Jul

Electric Vehicles
Tuesday, 6 July 2021 6 Jul

Water
Thursday, 8 July 2021 8 Jul

Leader’s Forum: Utilities 101

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15.00

To whet your appetite for what’s to come at Future of Utilities Summit, we are bringing together a panel of c-suite superstars to discuss which industry observations they would consign to Room 101. Inspired by George Orwell and the popular TV show, hear our panellists air their grievances, compare success stories and persuade the audience and our host who has the most compelling case for Room 101.

 Here are the issues the panel be discussing and consigning to Room 101:

  • A pet hate from the working environment
  • Something the pandemic has taught us we can do without
  • A gripe about the industry
  • A piece of government policy or regulation
  • The best thing about the industry to keep out of Room 101

Basil Scarsella, CEO, UK Power Networks
Basil Scarsella

Chief Executive Officer
UK Power Networks

Colin Skellet photo
Colin Skellett

Chief Executive Officer
Wessex Water

Rebeacca-Sedler, EDF Energy
Rebecca Sedler

Director of Policy & Regulation
EDF Energy

Richard Postance, Accenture | Future of Utilities
Richard Postance

Managing Director UKI, Utilities
Accenture

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Customer strategies in a digital-first world

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15.00

Welcome

Warm up with our host and meet your pundit for this session


Richard Postance, Accenture | Future of Utilities
Richard Postance

Managing Director UKI, Utilities
Accenture

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15.05

Fireside chat

Preparing the customer for 2050

The industry stands on the brink of a momentous era of change as it tackles transformation and the journey to true sustainability. Utility companies face the challenge of bringing the customer with them on this journey. Our speakers will discuss how they are optimising engagement strategies, customer journeys, and rethinking their use of digital channels to ensure their customers are on-board, engaged and informed as we look towards 2050.


Penelope Hope

Co-Founder and Chief Operating Officer
Rebel Energy UK

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15.30

Panel discussion

Automated, holistic, agile: a new era for CX transformation

  • Digital uptake and shifting customer expectations: what post-pandemic changes are here to stay?
  • How can utilities maximise the potential of automation to optimise processes and add real value for the customer?
  • What level of personalisation do customers expect and how far are utility companies currently achieving this?
  • How can utilities embed empathy throughout their CX strategy to support all types of customer?
  • Towards the ‘single customer view’: assessing the pace of change and opportunities that can be unlocked
  • Do organisations face new kinds of security threats and how can these be mitigated?
  • What more can be achieved by breaking down internal silos and developing a more agile approach to CX?

Alex Williams
Alex Williams

Head of Customer Contact
UK Power Networks

Future of Utilities: Priya Hunt
Priya Hunt

Head of Customer Experience Design
Thames Water

Future of Utilities: Huw Williams
Huw Williams

Contact Centre Industry Leader
UiPath

Ian Curran

Head of Customer Operations
Budget Energy

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16.25

Reflections on the session with our host and pundits


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Becoming an EV-ready organisation

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15.00

Welcome

Warm up with our host and meet your pundit for this session


Future of Utilities: Chris Barlow
Chris Barlow

Innovation Director
DCC

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15.05

Keynote

Decarbonising the fleet: charting a route to success

With tough targets coming in from internal boards and the public sector, decarbonising the fleet presents a huge challenge for utility organisations. From setting up the right charging infrastructure, whether in homes or the workplace, to implementing new operational practice as EVs are gradually rolled out, change needs to be rapid, agile and move at a different pace depending on the vehicle. Neil will give an insight into recent challenges and success stories, and share how SSE is getting the balance right to ensure the right vehicle, for the right job, using the right fuel type.


Future of Utilities: Neil Chamberlain
Neil Chamberlain

National EV Manager
SSE

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15.30

Panel discussion

Succeeding in the emerging EV ecosystem: mapping out the road to success

  • Looking to 2030: how might the market adapt and evolve in the coming years?
  • Getting EVs on the roads: what might the landscape look like in 2025 and 2030?
  • At home, on the street, or on the go: assessing the demand and challenges for different charging types
  • Keeping up with the change or setting the pace? How are charging networks and infrastructure rising to the challenge?
  • How far is the energy network currently fit for purpose and what areas are most in need of transformation?
  • From tariffs to products and services: are energy suppliers ready to serve the coming EV market?

Daniel Lyons
Daniel Lyons

GM New Business Development | Future Mobility
Shell

Future of Utilities: Simon Kendrew
Simon Kendrew

Marketing Director
Engie

Adam Hart
Adam Hart

Senior Director Strategic Partnerships, Energy and Infrastructure
ChargePoint

Julia O'Doherty

Product Manager
Bulb

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16.25

Reflections on the session with our host and pundits


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Delivering a water industry fit for the future

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15.00

Welcome

Warm up with our host and meet your pundit for this session


Richard Dunmore

Head of Strategy and Planning for Developer Services
Thames Water

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15.05

Fireside chat

Achieving a smarter water industry: the route to success

Coping with the consequences of climate change while ensuring a positive impact on the environment are putting new pressures on water companies. Tackling these issues head on while delivering on ambitious net zero targets will require the industry to work smarter than ever before. Our speakers will discuss how to boost efficiencies across the business whether by leveraging new technologies, adopting new working methods or exploring the potential of nature-based solutions. 


Heidi Mottram
Heidi Mottram CBE

Chief Executive Officer
Northumbrian Water

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15.30

Panel discussion

Building digitalised water networks: reassessing the strategic priorities

  • From remote working to digital acceleration: what effects of the pandemic are here to stay?
  • How have pressures on water networks changed in recent years and how does this impact priorities for transformation?
  • Exploring the potential of data and AI: what use cases have been most impactful so far and where is innovation needed next?
  • How can new technology transform asset management in the water industry?
  • How can the industry be more energy efficient and how essential will this be to meeting the 2030 Net Zero target?
  • Ensuring a beneficial impact on the natural environment: what more can be done and how can technology help?

Nevil Muncaster

Chief Strategy and Regulation Officer
Yorkshire Water

Christopher Thomas

Head of Business Improvement and Innovation
Bristol Water

Future of utilities: Paul Harper
Paul Harper

Director of Asset Delivery
NI Water

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16.25

Reflections on the session with our host and pundits


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