In association with

 

Vlocity | Future of Utilities

VIRTUAL ROUNDTABLE

Moving away from the traditional utility

Tuesday 15 & Wednesday 16 September 2020

Taking place online | 3pm BST

 

Future of Utilities and Smart Communications cordially invite you to join the executive utilities virtual roundtable Moving away from the traditional utility.

The relationship that utilities companies have with their customers is evolving and businesses must identify new propositions to adapt and survive. This roundtable discussion will explore different tools and strategies executives can use to create a value proposition that resonates with the customer of the future.

Key topics discussed

Taking place under Chatham House Rule, the group will explore key topics, including:

✓ How can technology be used to create new service propositions?

✓ What role do new service offerings play in enhancing customer loyalty?

✓ Tailoring provisions to passive consumers: how can utilities provide convenience as a service?

✓ How can price comparison websites keep up with these developing propositions?

✓ Ensuring propositions are affordable for all while adding value

✓ How important will bundling be for the utilities company of the future?

✓ Leaving legacy systems behind: rebuilding and reworking to streamline operations

✓ To what extent can resetting company culture help to build trust with your consumer base?

✓ How can companies maintain the focus on the consumer throughout the experimentation phase for new offerings? 

✓ Learning from further afield: what can be learnt from success in other industries and abroad?

Agenda

15:00 – Introduction to roundtable & participant introductions

Nick Kelly, Account Director, Smart Communications

Gavin Geekie, Regional Vice President, Energy and Utilities EMEA, Vlocity

15:15 – Opening remarks from moderator

Jean-Marc Leroy, Executive Vice President, Engie

15:25 – Roundtable discussion | Moving away from the traditional utility

The relationship that utilities companies have with their customers is evolving and businesses must identify new propositions to adapt and survive. This roundtable discussion will explore different tools and strategies executives can use to create a value proposition that resonates with the customer of the future.

  • How can technology be used to create new service propositions?
  • What role do new service offerings play in enhancing customer loyalty?
  • Tailoring provisions to passive consumers: how can utilities provide convenience as a service?
  • How can price comparison websites keep up with these developing propositions?
  • Ensuring propositions are affordable for all while adding value
  • How important will bundling be for the utilities company of the future?
  • Leaving legacy systems behind: rebuilding and reworking to streamline operations
  • To what extent can resetting company culture help to build trust with your consumer base?
  • How can companies maintain the focus on the consumer throughout the experimentation phase for new offerings?
  • Learning from further afield: what can be learnt from success in other industries and abroad?

16:15 – Summary & end of discussion

 

Speakers

Jean-Marc Leroy, Engie | Future of Utilities

Jean-Marc Leroy

Executive Vice President, Engie

Nick Kelly, Smart Communications | Fuure of Utilities

Nick Kelly

Account Director, Smart Communications

Gavin Geekie Vlocity

Gavin Geekie

Regional Vice President, Energy and Utilities EMEA, Vlocity

Request an invitation

This roundtable discussion is designed for senior executives working for energy or water suppliers, or who work in a network.

Fill in this short form if you meet the above criteria and would like to participate in this discussion. All invitation requests will be vetted and approved (or declined) by the organiser.

Sponsored by

Smart Communications | Future of Utilities

Smart Communications™ helps businesses move beyond traditional enterprise communications using the most modern architecture and cloud capabilities to deliver a new generation of customer and business communications. Smart Communications serves its customers from offices in North America, Europe and Asia Pacific.  Learn more at www.smart-communications.com.

In association with

Vlocity | Future of Utilities

Legacy systems and manual processes still run the utility industry. Why? Because there has not been a comprehensive solution that specifically addresses the complexities of service, engagement, and sales across the full customer base – residential, commercial, and industrial – Until now.

Vlocity Energy & Utilities provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

Visit the website