Adapting to the current crisis and beyond
Episode 1 – 25 June, 2020
Episode 2 – 2 July, 2020
Episode 3 – 9 July, 2020
On-demand available now
Streaming live to you across three half-day episodes, Future of Utilities: The Online Series – adapting to the current crisis and beyond presents a prime opportunity for key utilities players to explore how COVID-19 is transforming the industry.
Listen to senior executives leading discussions on the important issues facing the industry today, participate in live Q&As in every session to get your burning questions answered, and chat, connect and collaborate easily with our market-leading matchmaking and networking app – all without having to step foot outside.
Prime online networking opportunities
With live Q&As in every session and our market-leading networking and matchmaking app, Future of Utilities: The Online Series – adapting to the current crisis and beyond gives you the perfect platform to engage with the industry online and make the virtual connections you need to drive business growth and stay ahead of the curve.
Leaders from across the industry
From customer communications to streamlining operations, stay up to date with the latest developments as the industry adapts to unprecedented disruption without leaving the comfort of your own home. With senior speakers from Northumbrian Water, EDF Energy, Octopus Energy and Cadent Gas leading the conversation – you’re in safe hands.
Understand your future roadmap
Design your future strategies with as much insight as possible by joining episode three – a whole episode dedicated to looking beyond the current crisis. Join the discussions on your laptop as those leading from the front share their priorities, to find solutions to your challenges and seek out new opportunities throughout this time of change.
From strategies for vulnerable customers and new debt solutions, to operational efficiency and digital customer journeys, to changing regulation and the impact on the Net Zero targets, these 3 episodes will cover all the important issues affecting you today.
Episode 1 - Working with customers
Thursday, 25 June 2020
Episode 2 - Operational efficiency
Thursday, 2 July 2020
Episode 3 - Future roadmaps
Thursday, 9 July 2020
10.00: Customer journeys
11.05: Vulnerable customers
12.05: Credit control
10.00: Streamlining operations
11.25: Reducing operational cost
12.25: Improving incident response
10.00: Corporate strategy
12.40: Innovation Hub
13.05: Net Zero
Heidi Mottram CBE
Chief Executive Officer, Northumbrian Water
Chief Executive Officer, E.ON UK
Chief Executive Officer, UK Power Networks
Chief Executive Officer, SGN
Chief Sustainability Officer, SSE
Managing Director, Customers, EDF
Former Chief Executive Officer, Powerpeers
Chief Executive Officer, Octopus Energy
All the content from the 3 episodes of Future of Utilities: The Online Series is now available to watch free on-demand
If you missed any of the episodes live, don’t worry! They’re now available to watch on-demand for free. Simply click the button below to sign up, and you’ll receive all the info you need to access the recordings.