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Video

Tackling rising customer expectations without inflating costs [WEBINAR]

Join this webinar to learn how you can improve your customer journey while reducing your cost-to-serve.

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On-demand Webinar

Cyber resilience in an evolving risk landscape [WEBINAR]

This webinar commences on 23rd September, in association with IBM, to strategise on how to balance the data and processing requirements of the digital age.

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Article

Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry

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Report

Empowering electric utilities to transform their network operations

Download this report to learn IQGeo’s 5 recommendations for action to achieve greater data capture in the field using modern mobile software tools.

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Report

A utilities industry fit for the digital age [REPORT]

The utilities industry has ramped up its investment of innovation: with the aspiration to keep itself at the forefront of the industry, Future of Utilities has conducted research to explore the pace of change.

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Serving the customer in the digital age [INFOGRAPHIC]

Array ( [0] => WP_Term Object ( [term_id] => 108 [name] => CX [slug] => cx [term_group] => 0 [term_taxonomy_id] => 108 [taxonomy] => topic [description] => [parent] => 0 [count] => 1 [filter] => raw ) )
CX

We surveyed over 100 professionals working in the utilities industry to find out how they are faring when it comes to serving the customer in the digital age.

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Article

Future of Utilities Summit Online On-Demand

Catch up on everything you missed at Future of Utilities Summit Online. Hear from our impressive line-up of speakers from across the utilities ecosystem, including board-level executives from EDF Energy, Thames Water and SP Energy Networks and more, covering topics such as engaging the customer of the future, transforming energy networks, strategies in water resource management and realising Net Zero.

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Article

Redefining the utilities customer experience [SUMMARY]

The utilities sector is undergoing a time of turbulence, meaning that it’s never been more important to ensure that customer communication strategies are robust yet flexible to meet the demands of a fast-changing world. Read what Anglian Water, Tractebel-ENGIE, Rebel Energy and more have to say about utilities upping their customer experience game

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Video

Redefining the utilities customer experience [VIDEO]

Join Anglian Water, Tractebel-ENGIE, Rebel Energy, Smart Communications and Salesforce webinar to uncover key practical steps you can take to create an agile CX strategy to adapt and pre-empt disruptive shocks.

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