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Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry
Empowering electric utilities to transform their network operations
Download this report to learn IQGeo’s 5 recommendations for action to achieve greater data capture in the field using modern mobile software tools.
A utilities industry fit for the digital age [REPORT]
The utilities industry has ramped up its investment of innovation: with the aspiration to keep itself at the forefront of the industry, Future of Utilities has conducted research to explore the pace of change.
Serving the customer in the digital age [INFOGRAPHIC]
CX
We surveyed over 100 professionals working in the utilities industry to find out how they are faring when it comes to serving the customer in the digital age.
Future of Utilities Summit Online On-Demand
Catch up on everything you missed at Future of Utilities Summit Online. Hear from our impressive line-up of speakers from across the utilities ecosystem, including board-level executives from EDF Energy, Thames Water and SP Energy Networks and more, covering topics such as engaging the customer of the future, transforming energy networks, strategies in water resource management and realising Net Zero.
Redefining the utilities customer experience [SUMMARY]
The utilities sector is undergoing a time of turbulence, meaning that it’s never been more important to ensure that customer communication strategies are robust yet flexible to meet the demands of a fast-changing world. Read what Anglian Water, Tractebel-ENGIE, Rebel Energy and more have to say about utilities upping their customer experience game
Redefining the utilities customer experience [VIDEO]
Join Anglian Water, Tractebel-ENGIE, Rebel Energy, Smart Communications and Salesforce webinar to uncover key practical steps you can take to create an agile CX strategy to adapt and pre-empt disruptive shocks.
Optimising operations to deliver more for less [VIDEO]
Join SSE, Cadent Gas, Welsh Water and Salesforce to understand the role technology has to play in transforming your operational challenge into an opportunity so that you can be more competitive, without compromising on safety or service.
Existential disruption: moving away from the traditional utilities company [Summary]
Nick Kelly of Smart Communications and Gavin Geekie of Salesforce Industries reflect on the discussion with Future of Utilities’ Sebastian Fox and considers the radical changes facing the utilities industry on the road to Net Zero.