Future of Utilities unites leading industry professionals to help shape the future of the utilities industry.

Through our series of digital content and events, including webinars, reports, roundtables and conferences, we deliver the necessary thought leadership, shared experiences and networking opportunities to prepare for, and determine, the future of utilities.

Coming up

Smart Comms Webinar | Future of Utilities

Unlocking the next era of operations in utilities

Realising operational excellence for energy & water companies
Wednesday 6 July

Utilities companies must shift to build the low-carbon economy of tomorrow and meet the challenges of climate change. To deliver this change and achieve greater performance, agility must be embedded throughout the fabric of the organisation. From customer call centres to supply chain relationships, astute companies are beginning to critically evaluate their productivity to improve outcomes and meaningfully reduce costs. Join this webinar to understand how you can continuously streamline to improve efficiency, flexibility, and customer satisfaction.

Future of Utilities Summit 2022

The UK’s premier energy & water summit

21 & 22 November | Business Design Centre | London

For anyone serious about transforming the utilities landscape, Future of Utilities Summit is the most anticipated event of the season. Now in it’s 32nd year, by uniting the energy and water sector, it’s where the ordinary is challenged, collaboration is championed and innovation comes to life. Be part of the conversation and take on the greatest challenges together.

Future of Utilities: The Virtual Sessions
Future of Utilities: Energy Transition Inverse Logo

Future of Utilities: Energy Transition 2023

Where the future of energy is decided

15-16 March 2023 | Hotel Okura | Amsterdam

Transitioning to a decarbonised energy industry has never been more urgent but meeting the 2050 commitments will require significant and widespread change that will divert the course of the sector forever. At this crucial crossroads, Future of Utilities: Energy Transition 2023 brings together the senior decision-makers from the full spectrum of the energy ecosystem to lead the industry on its next path.  


Future of Utilities: Water 2023

The UK’s premier water industry event

20 March 2023 | Hilton Tower Bridge | London

Future of Utilities: Water returns with a jam-packed day of fresh ideas, top-level speakers and opportunities to network with other innovators.

With the sectors’ ambitious 2030 net-zero target on the horizon, now is the time to define the priorities to tackle this decade of change. This is the opportunity to hear the strategies to fuel innovation, improve your customer experience, build a smart and sustainable network, and meet that crucial carbon neutral goal.


Future of Utilities Water conference

Extra Content

Driving excellent service with technology


In advance of November’s Future of Utilities Summit, we caught up with Simon Blunn, WalkMe’s SVP & GM of EMEA to explore why providing excellent customer experience is paramount for utilities companies and how technology can support them in that crucial transformation journey.

Energy retail for tomorrow’s customer: personalised, real-time, easy


For energy retailers, profit margins have always been tight, but the recent crises are squeezing them to the extreme. High call volumes mean high cost-to-serve so the need to enable customer self-service and improve support centre efficiencies has never been clearer. Delivering a personalised, real-time, and easy digital experience can help utilities boost retention and engagement, and avoid costly calls. While rethinking support centre operating models and systems can pave the way to excellent customer care that is cheaper to run, if customers decide to pick up the phone.

Tackling rising customer expectations without inflating costs



This webinar is for senior utilities executives looking to reduce their operating costs and allocate more resources to customer experience. Hear from Northumbrian Water, EDF Energy, Enel Americas and UiPath.

Transforming customer experience

Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry



In the wake of regulatory scrutiny, the rise of challenge brands and the pressures of the pandemic, utilities have been forced to reinvent their customer experience and rebuild their workforce to match.

Future of Utilities spoke to three customer experience experts to get a view of the opportunities and challenges ahead.

Empowering electric utilities to transform their network operations



Many electric utilities are faced with the challenge of closing the data gap between the office and field teams. Without easy access to current, accurate network data, field crews are unable to monitor, capture, visualise and manage their network assets.

IQGeo has been running a series of interviews with leaders on the frontline of electric utilities to reveal their insights into the factors driving the sector and discover how they are meeting their current challenges.


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