Future of Utilities unites leading industry professionals to help shape the future of the utilities industry.
Through our series of digital content and events, including webinars, reports, roundtables and conferences, we deliver the necessary thought leadership, shared experiences and networking opportunities to prepare for, and determine, the future of utilities.
Reports
The Future of Utilities Report 2020
Now in its second year, the survey-based Future of Utilities Report provides a strategic overview of the most pressing issues facing the utilities industry at this time. With fundamental challenges and great opportunities ahead, this report provides a snapshot of an industry on the cusp of huge transformational change.
The report is out now and available for download, so get your free copy now!

Live Panel Discussions
ON-DEMAND AVAILABLE
Streamlining customer journeys to revolutionise interactions in utilities
At this time of significant disruption, utilities companies must rethink their plans for an engaging and cost-efficient customer experience that builds trust and resilience for the long term.
Join Centrica, Welsh Water, E.ON, Opus Energy and ForgeRock to learn how you can redesign your approaches to customer interactions to build for the future.


ON-DEMAND AVAILABLE
Redefining the utilities customer experience
The utilities sector is undergoing a time of turbulence, meaning that it’s never been more important to ensure that customer strategies are robust, yet flexible to change. Digitalisation can help, but legacy systems and company culture often stand in the way.
Join Anglian Water, Tractebel-ENGIE, Rebel Energy, Smart Communications and Salesforce as they uncover key practical steps you can take to create an agile CX strategy to adapt and pre-empt disruptive shocks.
ON-DEMAND AVAILABLE
Optimising operations to deliver more for less
The utilities sector is responsible for much of the strategic national infrastructure that underpins our way of life, yet the challenge of maintaining, upgrading and expanding the infrastructure to deliver these essential services cannot be overstated.
Join SSE, Cadent Gas, Welsh Water and Salesforce as they explore the role technology has to play in transforming this operational challenge into an opportunity so that you can be more competitive, without compromising on safety or service.
