Unlocking the future of Indonesian insurance
19 – 20 February 2020
Shangri-La Hotel, Jakarta
Novel Coronavirus Update.
Financial Services Indonesia 2020 will take place as planned.
The place for leading insurance professionals from across Indonesia to showcase innovation, challenge the status quo and explore unparalleled growth potential.
Insurance Innovators: Indonesia gets straight to the heart of the challenges facing insurance providers today and lays the groundwork for these challenges to be overcome. From revitalizing customer propositions, capitalizing on the mobile opportunity and discovering next-generation technology, to the future of distribution and emerging lifestyle products, Insurance Innovators: Indonesia has got it all covered.
You are not alone! This is event is co-located with MoneyLIVE: Indonesia, giving you the opportunity to network with and learn from those in the world of banking!
Key reasons to attend:
Leaders’ Forum with the President Directors of Prudential, Generali and BCA Life
Hear from over 20 C-level executives from Manulife, Allianz, Zurich and many more!
Find out what the latest digital innovators are up to with presentations from Singapore Life, Grab, Pasarpolis and VSure.life
More than 5 hours of networking and relationship building with insurance and banking peers
Workshop sessions: equip yourself with the latest in cyber security, data management and wealth management
Lightning pitches from the youngest and most challenging FinTechs and InsurTechs in the ASEAN region
Insurance Innovators: Indonesia 2019 is part of our Financial Services Indonesia series, which also includes MoneyLIVE: Indonesia. Take advantage of the chance to meet over 700 senior representatives from the region’s general insurance, life insurance, retail banking and payments industries for two days of stimulating discussion and networking.
Speakers
Jens Reisch
President Director, Prudential
Chris Bendl
Chief Executive Officer and Indonesia Country Manager, Zurich
Edy Tuhirman
Chief Executive Officer, Generali
Hassan Karim
President Director, Zurich
Rio Winardi
President Director and Chief Executive Officer, BCA Life
Walter de Oude
Chief Executive Officer, Singapore Life
Samdarshi Sumit
President and Chief Executive Officer, PFI Mega Life
Teguh Aria Djana
Chief Executive Officer, Asuransi Simas Insurtech
Advisory Board
Our Advisory Board plays an instrumental role in driving the direction of our ASEAN content. We believe we can only offer truly innovative, thought-provoking and valuable insights by plugging into the heart of the industry and putting insurance leaders at the centre.
Take a look below at our founding Advisory Board members:
Edy Tuhirman
Chief Executive Officer
Generali Indonesia
Jens Reisch
President Director
Prudential Indonesia
Karin Zulkarnaen
Chief Marketing Officer
Allianz
Hassan Karim
President Director
Zurich Indonesia
Rista Qatrini Manurung
Director of Legal and Compliance
PT AIA Financial
Teguh Aria Djana
Chief Executive Officer
Asuransi Simas Insurtech
Agenda
- All Topics
Day 1 Wednesday, 19 February 2020
Day 2 Thursday, 20 February 2020
Welcome address & chair's opening remarks
09.50 - 11.00 - Triumphing in the ever-evolving insurance landscape | The Future of banking innovation in Indonesia
Keynote address
Strategy-driven transformation: finding the key to success in a digital world
Rio Winardi
President Director and Chief Executive Officer , BCA Life
Exploring digital insurance and the API economy
Augustine Tay
General Manager, SEA & South Pacific Region , eBaoTech
Leaders’ forum
Technology, engagement, innovation: achieving industry-wide transformation
- Is the Indonesian insurance market developing at its full potential?
- Examining national efforts: how is the BPJS fostering education about the need for insurance?
- Triumphing in a digital world: what stands in the way of digital progress?
- AI, RPA, IoT: which new technologies will have the biggest impact on the industry?
- A spotlight on lifestyle platforms: how will the financial landscape transform in years to come?
- Super apps, Grab and Go-jek: how are these shaking the insurance industry?
Meryati
Chief Financial Officer , Asuransi Adira Dinamika
Rio Winardi
President Director and Chief Executive Officer , BCA Life
Edy Tuhirman
Chief Executive Officer , Generali
Samdarshi Sumit
President and Chief Executive Officer , PFI Mega Life
Augustine Tay
General Manager, SEA & South Pacific Region , eBaoTech
Keynote address
Winner takes all: remaining an essential part of the customer’s daily life
Batara Sianturi
Chief Executive Officer , Citibank Indonesia
Leaders’ forum
Navigating technological, regulatory and competitive change
- What are the key steps Indonesian banks must take to succeed in the digital world?
- Cloud, big data and AI: which technologies are set to revolutionize the banking industry?
- A lending hand: what is needed from the OJK to better facilitate innovation in banking?
- Championing a new mentality: what stands in the way of successful corporate innovation?
- The FinTech wave: how are apps the likes of Grab and Go-jek shaping the economy?
- The elephant in the room: how will the National Payments Gateway transform payments?
- A story of roadmaps: what is the top priority on leaders’ minds for the next 5 years?
Batara Sianturi
Chief Executive Officer , Citibank Indonesia
Sumit Dutta
Country Manager and Chief Executive , HSBC Indonesia
Taswin Zakaria
President Director , Maybank Indonesia
Paul Rafiuly
Technology and Operations Director , UOB Indonesia
Refreshments
11.30 - 13.00 - Unlocking the benefits of customer centricity | A spotlight on payments
Fresh, digital and personalized: crafting a strategy for the next generation
- What are the challenges insurers face to create continued customer engagement?
- The next generation awaits: tapping into their particular needs
- The power of social media: defining a content strategy that strongly resonates with millennials
- Digital as a must: utilizing mobile and online to best access next-generation customers
Walter de Oude
Chief Executive Officer , Singapore Life
Developing a value-add app: integrating into consumer lifestyles
- Insurance made mobile: unleashing the value of app-based insurance
- Making the leap to an app-based business model: strategies to success
- A caring companion: guiding customers towards healthier and safer lives
- Beyond insurance: what else can insurance apps add into the mix?
Faisal Nasution
Chief Customer Officer , Manulife
Panel discussion
Deepening customer relationships: building a bridge between the purchase and claim
- Learning from neighbours: what can be replicated from digital triumphs in China, Thailand and Singapore?
- A question of marketing: how can modern branding enhance customer affiliation?
- From health to financial wellbeing: what other services are insurers evaluating?
- Can partnering with lifestyle super apps fill the purchase-claim void?
- What are the technologies helping to build this bridge?
- Is digital the sole answer to a true customer-centric approach?
Karin Zulkarnaen
Chief Marketing Officer , Allianz
Vivin Arbianti
Chief of Marketing and Customer , Generali
Faisal Nasution
Chief Customer Officer , Manulife
Focus session: MSME- grasping the opportunity
Case study | Qoala
Democratising insurance for all Indonesians
Tackling the national challenge of micro-financing, Qoala believes insurance is a necessity not a luxury and essential for everyone. Providing the freedom for customers to choose the protection that suits them best, Qoala makes insurance accessible, affordable and easy to use with no paperwork.
Tommy Martin
Co-Founder and Chief Operations Officer , Qoala
Interview
Exploring the need for e-wallet use cases: recipes for success
- From ride hailing apps to e-wallet payment platforms: defining the utility of e-wallets
- Aiming towards an ecosystem: recognising the importance of strategic partnerships
- Chasing the WeChat vision: is open messaging the missing link for a financial super-app?
- Facebook, Line and Telegram: are app-native cryptocurrencies a pipe dream or the ultimate answer to ecosystem consolidation?
Budi Gandasoebrata
Managing Director , GoPay
Case study | LinkAja
A new standard emerges: LinkAja and QRIS to universalize cashless payments in Indonesia
Backed by the largest state-owned banks, LinkAja is the latest contender to offer every Indonesian the chance to enter the digital economy. In order to achieve widespread adoption, the e-money platform is spearheading the BI’s latest initiative to standardize non-cash payments, QRIS, allowing users from one payment service to transfer funds to any rival service within BI’s ecosystem. Edward will explore how LinkAja plans to further integrate into the economy through the adoption of the QRIS standard.
Edward Killian
Chief Marketing Officer , LinkAja
Case study | Fave
Empowering offline businesses to grow digitally
On a mission to accelerate the transition of offline business to the digital economy, Fave is the next generation digital merchant platform that empowers offline merchants to connect with their customers in a whole new way by putting growth at the center of merchants, consumers and people. Fave provides a suite of services from payments to marketing and loyalty, operations, data as well as financing across multiple categories including F&B, retail and services in Singapore, Malaysia and Indonesia.
Lee Khuan Yew
Head of Product , Fave
Lunch
14.00 - 15.30 - Taking mobile far and beyond | Banking the unbanked – the ongoing challenge
Case study | OneConnect
Exporting Ping An’s ‘Finance + Technology’
- Smartphones: unlocking a wealth of data harvesting tools
- IoT and machine learning: the secret to uncovering hidden patterns in data
- An exchange of value: leveraging customer understanding to provide personalized services
Hendra Tan
President Director , OneConnect Financial Technology
Case study | Grab
Catapulting insurance into the mobile age
Following initial success in the delivery and transport industries, Grab soon occupied the payment space positioning itself as a leading app in the lives of many consumers in ASEAN. The journey for the super app does not stop there, and today Tom will explain why venturing into insurance is the next logical step for Grab to take.
Tom Duncan
Head of Insurance , Grab
Panel discussion
Insurance at your fingertips: defining a mobile insurance strategy
- The Indonesian market is set to have 90 million smartphone users by 2022: are insurers riding the smartphone wave?
- What are the opportunities and challenges that smartphones open up for insurers?
- How can insurers craft the optimum mobile experience?
- The power of convenience: are apps the key for insurers to connect with millennials?
- Claims transformed: how will mobile cameras and connectivity facilitate efficient claims processing?
- Telematics in disguise: are smartphones in Indonesia readily equipped to deliver reliable data?
- Looking at the bigger picture: is mobile integration the first step towards lifestyle integration?
Tom Duncan
Head of Insurance , Grab
Michael Eksteen
Vice President of Digital , Chubb
Maika Randini
Chief Marketing Officer , FWD Life Indonesia
Tommy Martin
Co-Founder and Chief Operations Officer , Qoala
Hendra Tan
President Director , OneConnect Financial Technology
From alternative credit scoring to continuous KYC: the next evolution in risk assessment
- Alternative credit scoring: championing big data and machine learning to gather insights into a customer’s financial situation
- Adopting a continuous KYC approach: defining a strategy for success
- Video, audio and social: leveraging unstructured data to gain a better customer understanding
Benedicto Haryono
Chief Executive Officer and Co-founder , Koinworks
To loan or not to loan: preventing fraud while onboarding the unbanked
- Exploring the ground realities and challenges of branchless banking
- Using of AI and new workflows in onboarding KYC
- Illustrating fraud examples and lessons learned in India and Vietnam
- Creating an evolving approach to detecting bad actors
Deepak Sahoo
Business Head - Indonesia , HyperVerge
Case study | Wave Money
Bringing banking to every Burmese’s doorstep
Arvinder Grewal
Chief Marketing Officer , Wave Money
Panel discussion
P2P lending in focus: the good, the bad and the ugly
- Reflecting on the P2P journey so far: how have the unbanked benefited?
- What efforts could the OJK make to encourage further growth of P2P lending?
- Best practice in credit assessment and collection: understanding the crucial role of data analytics
- Beyond SMEs and individuals: encouraging a more diverse base of borrowers
- The value of partnership: how can P2P lenders and banks work together?
- In what other ways could the P2P model be applied in the world of banking?
Benedicto Haryono
Chief Executive Officer and Co-founder , Koinworks
Altona Widjaja
Head of New Digital Ventures , Bank OCBC NISP
Arvinder Grewal
Chief Marketing Officer , Wave Money
Angela Oetama
Co-founder and Chief Executive Officer , Gradana Indonesia
Refreshments
16.10 - 17.40 - The next phase of the digital revolution – taking opportunity by the horns
Case study | Bank Danamon
Embracing industry-wide connectivity through open APIs
Bank Danamon is spearheading open banking in Indonesia by fully opening up its APIs in order to enable the integrated development of third-party services. Our speaker will elaborate on how API Central, the bank’s open API hub, has opened new doors for FinTechs and Bank Danamon alike.
Andreas Kurniawan
Executive Vice President, Head of Decision Management , Bank Danamon
Connecting the dots: unleashing the potential of IoT, data analytics and machine learning
- 270 million in population, 120 million mobile phones: the data goldmine yet to be exploited
- Fragmented, inaccurate, siloed: tackling the infamous issue of data quality
- From FinTechs to big banks, sharing is caring: exploring the mutual benefits of sharing data
Kaspar Situmorang
Executive Vice President , Bank Rakyat Indonesia
Bringing finance and technology together in the digital age
Andrew Taggart
Partner, Financial Services Leader , PwC
Panel discussion
2030 awaits: defining your technology strategy for the next decade
- Where should institutions be placing their bets and why?
- A view on operations: how are cloud and RPA set to improve efficiencies?
- Data is the new oil: evaluating the potential of IoT and Big Data in the business
- Voice technology, natural language processing and chatbots: how is AI being adopted?
- From hype to buzzword: exploring the use cases of blockchain technology?
- Readying the workforce for in-house transformation: what skills should be developed?
- Outsource versus build: what must be taken into consideration when defining a tech strategy?
- With change comes risk and opportunity: developing the right mindset
Chris Bendl
Chief Executive Officer and Indonesia Country Manager , Zurich
Kaspar Situmorang
Executive Vice President , Bank Rakyat Indonesia
Andreas Kurniawan
Executive Vice President, Head of Decision Management , Bank Danamon
Ben Dy
Chief Technology Officer , Tokio Marine Insurance Group
Chair’s closing remarks, followed by a drinks reception
Chair's opening remarks
09.35 - 10.45 - Innovation in distribution | The customer journey – building a path to the future
Keynote address
Finding the right balance between digital and face-to-face customer relations
Jens Reisch
President Director , Prudential
From agent to super-agent: how to take your agent capabilities to the next level
- Nothing beats human: exploring how agents’ capabilities and influence can be enhanced?
- Does direct digital distribution undermine the role of the agent?
- To what extent are agents core to maintaining engagement?
- The evolving distribution scene: will the proliferation of mobile apps eventually replace the agent?
Hassan Karim
President Director , Zurich
Fireside chat
Connecting with customers in the digital world: strategies for success
- From lack of awareness to consumer behaviour: what’s stopping new distribution channels from taking off?
- Bancassurance, agents and D2C: how relevant are they today?
- Exploring the potential of aggregators in Indonesia
- Bundling insurance with other products: how effective could this be in boosting uptake?
- What is required from regulators to enable diverse distribution networks that work?
- From Facebook to Line: what opportunities does social media present for distribution?
Hassan Karim
President Director , Zurich
Teguh Aria Djana
Chief Executive Officer , Asuransi Simas Insurtech
Serving the customer of today and tomorrow: strategies for success
- Bridging the gap between physical and digital
- How are the ways in which customers want to communicate with banks changing?
- Creating true intimacy with customers: extracting data insights to provide true personalization
- The future of personalization: shaping spending habits
Destya Pradityo
Vice President, Product, Strategy and Innovation Group , Bank OCBC NISP
Stopping Financial Fraud and Enabling Frictionless Customer Experience | Case Study
- Exploring the impact of financial fraud on Indonesia’s economy
- How can organisations leverage digital identity networks to stop fraud
- In what ways can smooth operations improve customer experiences?
Cameron Church
Director, Market Planning - Fraud & Identity , LexisNexis Risk Solutions
Panel discussion
Preparing for the new customer journey
- Planning your digital journey: what are the main challenges and how can they be overcome?
- Customer centricity is king: designing digital capabilities with the customer in mind
- What must be considered when moving to digital-only channels?
- Reinvigorating the branch: what new opportunities does technology present?
- Standing out in a crowd: how can organizations grab the attention of future customers?
- Which channels will become dominant over the next five years?
Leonardo Koesmanto
Managing Director, Head of Digital Banking , DBS Bank
Rudy A. Dalimunthe
Vice President of Operations , Tokopedia
Destya Pradityo
Vice President, Product, Strategy and Innovation Group , Bank OCBC NISP
Refreshment break
11.30 - 13.00 - Workshop and Lightning pitches
Personal data management 101
In today’s digital economy, forming data exchange partnerships is a crucial factor towards enabling higher quality customer acquisitions at competitive costs. This workshop will focus on how to build a secure, trusted exchange of individual data in a privacy compliant way that will open up new possibilities for these partnerships and unlock more granular, actionable customer insights.
Andy Goldin
Head of Advanced Analytics , PwC
Pitch 1 | Pintek
Ioann Fainsilber
Co-Founder and Director , Pintek
Pitch 2 | Symbo Insurance
Laurens Koppelaar
CEO Singapore and Head of International , Symbo Insurance
Pitch 3 | AwanTunai
Ricky Putra
Head of Product , AwanTunai
Pitch 4 | PayOK
Jayant Kumar
Founder , PayOK
Pitch 5 | Slice Labs
Philippe Lafreniere
Chief Growth Officer , Slice
Pitch 6 | Propertree
Khaidir Aby
Co-Founder & Business Development Director , Propertree
Pitches 7 | Danabijak
Markus Prommik
Founder and Chief Executive Officer , Danabijak
Pitches 8 | DokterDana
Dannis Joseph
VP of Business Development , DokterDana
Lunch
14.15 - 15.15 - Product innovation — new customers, new demands | Mastering agile transformation
Getting creative: rethinking and rewiring insurance
- Playing catch-up: are insurers keeping up with changing demographics?
- The gig economy in motion: developing the flexible products required
- From one-day rentals to pay-per-mile auto coverage: exploring microinsurance
- Flexible policies: leveraging telematics technology to continuously reassess risk and update policy terms on-the-go.
- The sharing economy: how will insurers keep track of ownership changes?
Cleosent Randing
Founder , PasarPolis
Case study | VSure.life
Convenient, flexible, mobile: uncovering the opportunity of on-demand insurance
VSure.life is South East Asia’s first on-demand lifestyle digital insurance for all types of protection. Through their smart mobile app, VSure.life is on a mission to provide people with access to affordable insurance tailor-made to their daily needs, ultimately enabling social economic empowerment and financial identity. Eddy and Jason will share why on-demand insurance is becoming a must for the customers of tomorrow.
Eddy Wong
Co-Founder and Chief Executive Officer , Vsure.life
Case study | Jagadiri
From life insurance to lifestyle insurance: becoming one with the customer
Customers are changing and so are their insurance needs, Jagadiri has not only understood this but has responded with the launch of its creative Jaga Lifestyle products. For instance, Jaga Gamers protects game-addicts from possible health problems caused by spending too much time in front of a computer screen. Reginald will take a deep dive into the novel lifestyle insurance trend, providing insights on how to best engage with it.
Reginald Hamdani
Chief Executive Officer , Jagadiri
Interview
Defining a culture that embraces innovation at its core
In a time of ever-increasing competition, banks need to continuously innovate in order to remain differentiated and relevant in a dynamic market. Steve will explore the characteristics that define the true culture of innovation that every bank now requires.
Steve Soeyanto
Head of Innovation and FinTech , United Overseas Bank
Panel discussion
Upgradable, interoperable, digital: building the bank of the future
- Technology as an enabler, not a cost: taking a positive view on long-term change
- Fail and fail fast: encouraging the right risk
- Cloud, RPA, AI, blockchain and more: understanding the power of new technology
- A question of talent: how can banks attract the best and brightest digital innovators?
- Beyond siloed thinking: encouraging cross-departmental collaboration
- Is replicating the agility of the FinTechs an impossible dream?
Vishal Tulsian
Chief Executive Officer , Amar Bank
Supriyanto
IT Infrastructure and Operations Head , Bank BTPN
15.15 - 15.35 - The march of the FinTechs – competitors or partners?
Keynote address
The super apps are here: taking customer-centricity to the next level
Ridzki Kramadibrata
President , Grab
Chair's closing remarks
Who attends?
300+
attendees
80+
organisations
20+
speakers
70%
speakers C-Level
Co-Located Banking Event:
Sponsors
Gold
Silver
Exhibitor
InsurTech Pitch
Media Partners
Supporting Organisations
Tickets
All tickets include:
2 day conference pass with access to:
Insurance Innovators: Indonesia and MoneyLIVE: Indonesia
Access to the joint exhibition room
Lunch, refreshments and a drinks reception
Group Discount
15% off
When you buy 3 or more tickets
Standard
£1,065.00 + VAT
Venue
Shangri-La Hotel
Jakarta