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Reports

Retail Banking: Digital Edge Playbook

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This playbook outlines how retail bankers can provide more personalized, value-added experiences to meet customers’ rapidly changing banking requirements anywhere in the world. Download the PDF today1

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Article

Future of the Contact Centre [COLLECTION]

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The march of the virtual agents – delivering the ultimate self-service experience. Get access to videos, behind-the-scenes interview and exclusive transcript from Connected Customer: The Virtual Sessions 2020. And more coming soon!

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Article

Redefining the utilities customer experience [SUMMARY]

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The utilities sector is undergoing a time of turbulence, meaning that it’s never been more important to ensure that customer communication strategies are robust yet flexible to meet the demands of a fast-changing world. Read what Anglian Water, Tractebel-ENGIE, Rebel Energy and more have to say about utilities upping their customer experience game

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Article

Innovating for the ‘Next Normal’ – Part 2

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Join our expert panel once again as we explore what the future holds for the insurance industry and what the next-level innovation opportunities are likely to be.

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Webinar Round-ups

Supercharging data strategy: building smarter insurance in the age of information [SUMMARY]

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Hear from Aviva, MS Amlin, Direct Line Group and CAPCO as they take a practical look at how insurers can supercharge their data management strategy to secure ROI and ultimately drive long-lasting competitive advantage.

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Reports

Democratizing AI: Transforming Your Operating Model to Support AI Adoption

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Democratizing AI through your organization requires more than just software. It may require changing your operation models and finding the right guidance to realize the full breadth of capabilities. Download your copy of the report today!

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Reports

Democratizing AI: Transforming Your Operating Model to Support AI Adoption

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Democratizing AI through your organization requires more than just software. It may require changing your operation models and finding the right guidance to realize the full breadth of capabilities. Download your copy of the report today!

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Webinar Round-ups

Innovating for the ‘Next Normal’ [SUMMARY]

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Join Generali, AXA XL, Zurich Insurance Group and Guidewire as we explore what the future holds for the insurance industry and what the Next-level innovation opportunities are likely to be. Read here!

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On-demand webinars

Delivering excellence for vulnerable customers in banking and insurance [VIDEO]

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From exploring the impact on product and service design, to considering the human touch in digital communication and utilising AI in the identification process, this discussion will provide you with the tools needed to supercharge your vulnerable customer strategy and provide a seamless experience for all.

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