TV PANEL

Next-Gen Financial Services: Exploring the Potential of AI and Voice

Adopting new technology to better deliver for customers

In this TV panel, find out if it is vital for financial services firms to stay ahead of the innovation curve with voice being next on the horizon.

The panel discusses:

  • The next step for digital transformation: bringing AI into the Financial Services customer experience mix
  • From simplicity to hands-free: what’s driving the voice-tech boom and how can Financial Services get involved?
  • Integrating new technologies into analogue services: from branches to claims
  • Achieving personalisation nirvana: AI’s role in tailoring to a market-of-one
  • How can AI and voice technology be used to better aid customer service agents?
  • To what extent will these technologies increase revenue per customer?
  • What key roadblocks are left to overcome in order to realise full adoption of AI and voice in Financial Services?

Edosa Odaro, Head of Data, AXA

Roshan Rohatgi, Innovation & Solutions Artificial Intelligence Lead Natwest, RBS

Jason Maude, Head of Technology Advocacy, Starling Bank

Gaye Soykök, Head of Emerging Technologies, Legal & General

Sean Brownell, Lead Solution Engineer, Salesforce