Not for the predictable
18 May 2020 | Business Design Centre, London
With a market set to be worth $127 billion by 2024, the impact of voice technology is just starting to be realised in customers’ lives. Providing frictionless interactions, voice is creating an unrivalled opportunity for closer and more personal connections with the customer, and is allowing organisations to establish even greater brand engagement.
voice. will focus on the emergence of voice technology in the commercial world. Providing practical, take-home advice in the form of case studies, development stories and panel discussion – attend this conference to understand how your company can benefit from voice technology and to gain the tools you need to turn your ideas into realities.
Understand how the latest developments in voice technology to give you a window into how your customer experience will be revolutionised.
Learn lessons from the giants dominating the voice sphere – be it Alexa, Google Assistant or Cortana – hear from the inside how they think voice will change it all
Find out how to get personalisation right as a new wave of data analytics opens new doors to customer insights
Network with leaders across multiple sectors and discover the blueprint for transforming your business
Sonic Strategy Director, Pandora
Head of Conversation Design Advocacy and Education, Google
Founder, VUX World
Senior Director, Head of Marketing EMEA, Uber
Lead Architect - Technology, Strategy and Architecture, BBC
Senior Director, Customer Solutions, TiVo
Global Product Owner – Voice Assistants, HSBC
- All Topics
Welcome address and Chair's opening remarks
A new age of connection emerges
Laying the foundations for success
Conversational AI in action
Building momentum for an emerging technology
Complimentary passes to Connected Customer Summit are only available to senior members of customer-facing companies and passes are awarded at the discretion of the event organiser whose decision is final.