Not for the predictable
21 September 2020 | Business Design Centre, London
Novel Coronavirus Update.
Connected Customer Summit has been postponed.
We recently made the difficult decision to postpone Connected Customer Summit, due to take place on 18 May. We reached this decision in response to the concerns over the increasing spread of Coronavirus (COVID-19).
We are now able to announce the new date for the conference. The event will take place on 21 September 2020, at the Business Design Centre in London.
Our primary focus continues to be creating opportunities for the CX industry to come together to learn, spark ideas, and critically, do business. We are looking forward to being able to do just that with the rescheduled Connected Customer Summit, which, with the extra time we will have to prepare, we hope will be stronger and more engaging than ever.
With a market set to be worth $127 billion by 2024, the impact of voice technology is just starting to be realised in customers’ lives. Providing frictionless interactions, voice is creating an unrivalled opportunity for closer and more personal connections with the customer, and is allowing organisations to establish even greater brand engagement.
voice. will focus on the emergence of voice technology in the commercial world. Providing practical, take-home advice in the form of case studies, development stories and panel discussion – attend this conference to understand how your company can benefit from voice technology and to gain the tools you need to turn your ideas into realities.
Understand how the latest developments in voice technology to give you a window into how your customer experience will be revolutionised.
Learn lessons from the giants dominating the voice sphere – be it Alexa, Google Assistant or Cortana – hear from the inside how they think voice will change it all
Find out how to get personalisation right as a new wave of data analytics opens new doors to customer insights
Network with leaders across multiple sectors and discover the blueprint for transforming your business
Sonic Strategy Director, Pandora
Head of Conversation Design Advocacy and Education, Google
Founder, VUX World
Senior Director, Head of Marketing EMEA, Uber
Lead Architect - Technology, Strategy and Architecture, BBC
Senior Director, Customer Solutions, TiVo
Global Product Owner – Voice Assistants, HSBC
- All Topics
Welcome address and Chair's opening remarks
A new age of connection emerges
Laying the foundations for success
Conversational AI in action
Building momentum for an emerging technology
Complimentary passes to Connected Customer Summit are only available to senior members of customer-facing companies and passes are awarded at the discretion of the event organiser whose decision is final.