Virtual Session 1 – 22 September
Virtual Session 2 – 23 September
Virtual Session 3 – 24 September
Virtual Session 4 – 29 September
Virtual Session 5 – 30 September
Virtual Session 6 – 1 October
streaming directly to you.
From 22 September to 1 October, Connected Customer: The Virtual Sessions will bring you live online discussions and networking each Tuesday, Wednesday and Thursday, covering the hottest topics in customer experience right now, including CX digitalisation, channel strategies, chatbots, personalisation and voice.
Connecting you with the most senior voices in customer experience, this is your prime opportunity to spark ideas and discuss transformation strategies for the ‘next normal’. With significantly accelerated digital uptake and choppy economic times ahead, every organisation must rapidly adapt. Join Connected Customer: The Virtual Sessions to define your organisation’s plans for engaging and cost-efficient CX that builds trust and resilience for the long term.
one platform. two weeks. six virtual sessions.
Vice President Global Marketing, N26
Sonic Strategy Director, Pandora
Director of Public Affairs & Policy, Royal Mail Group
Planning Director, Facebook
Chief Revenue Officer, Rakuten Viber
Chief Digital Officer, Sky Italia
Patricia Sanchez Diaz
Customer Experience Lead, Senior Manager, Centrica
Lead Architect - Technology, Strategy and Architecture, BBC
breakdown of your virtual sessions.
Virtual Session 1 | 22 September
Reinvent your channel strategy for the next normal and craft a truly omnichannel experience by exploring the potential of automation and understanding the channels set for future growth.
Virtual Session 2 | 23 September
Hear from experts in customer care and conversational AI and discover the potential of chatbots to deliver the ultimate self-service experience across channels.
Virtual Session 3 | 24 September
Where should the balance lie? Explore the potential of NLP and AI when factoring human touchpoints into a digital journey to ensure a seamless and supportive experience for all.
Virtual Session 4 | 29 September
From speedy identification to holistic support and deploying new products with speed, hear about the digital solutions shaking up the experience for vulnerable customers.
Virtual Session 5 | 30 September
Hear from the tech titans leading the way in voice technology and learn how to unlock the potential of this exciting channel, with actionable strategies for today and tomorrow.
Virtual Session 6 | 1 October
Real-time, contextual, market-of-one…. Discover how to craft a hyper-personalised CX strategy that delivers convenience and choice in our increasingly digital world.
- All Topics
Connected Customer: The Virtual Sessions
Click between the tabs to view the different sessions
what you can expect.
Alongside cutting-edge content, you will have the opportunity to network with fellow CX, digital and marketing professionals from across retail, financial services, TMT, hospitality, transport, utilities and more. You can participate in virtual question times, posing questions directly to the biggest names in the industry by video call or online chat (you choose), as well as join virtual roundtables and speed networking sessions – all from the comfort of your own home or office.
If you are a customer experience professional working for a B2C company, then all you need to do is sign up to get access to all the content, join in with the live Q&As, meet with relevant solution providers and experience all that our market leading networking and matchmaking app has to offer.
If you offer any kind of solution, buy your ticket now to get access to 2 weeks of content, the AI-driven matchmaking and networking platform, and a limited number of meetings with attendees.
partner with us.
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.